I used Ali and his team for a top to bottom clean of my home before moving out. The team did an excellent job, were thorough and dealt with areas that had been overlooked for some time (eg basement).... Ver mais
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Leia as opiniões dos outros
Excellent service, we bought an apartment that has not been left in the cleanest of condition, strong smells and very dirty appliances . The difference after the cleaners had been in everything was sp... Ver mais
Fantastic service from start to finish. Abubakr’s team did a deep clean of my mother’s property, which hadn’t been maintained for quite some time, so it was a challenging job. They worked incredibly h... Ver mais
Fantastic service. Excellent team on time, friendly and extremely efficient. Used for End Of Tenancy Cleaning of the house and even the letting agent commented on how clean the property was. Would def... Ver mais
Informações sobre a empresa
Escrito pela empresa
Tenancy.Cleaning is a one-stop solution for all your professional cleaning needs and covers most parts of the UK. Whether it's End of Tenancy Cleaning, Move in Cleaning or Builders Cleaning – our diverse range of services provide customers with full satisfaction, no matter what their requirement is. With trained staff and high quality equipment, we guarantee an exceptional service that will leave you feeling impressed and leave each room looking better than before! If that isn’t enough, our move out cleaning packages are tailored to meet every requirement so you have peace of mind when it comes to getting back your deposit. Rest assured - with tenancy.cleaning, you can find the perfect cleaning solution for your home or business! Cleaning services that are currently available from our company: Tenancy Cleaning One off cleaning After builders cleaning Carpet and upholstery cleaning Oven and appliances cleaning Pressure washing service
Informações de contacto
8 Charminster Court, Lovelace Gardens, KT6 6RX, Surbiton, Reino Unido
- 02081460266
- info@tenancy.cleaning
- tenancy.cleaning
4,4
Excelente
1 mil opiniões
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Ismael and ALi
Ismael and ALi
just did awonderful Job
they are very professional and friendly staff. Did every piece into details. I am quite excited with their Job . will recomend Tenancy cleaning and use them again.
Thankyou
4 de abril de 2026
Opinião espontânea
Resposta da Tenancy.Cleaning
Hi Roman,
Thank you for the great feedback! It’s fantastic to hear that Ismael and Ali delivered such a detailed and professional clean, they really do take pride in their work.
We’re glad you were happy with the result, and we truly appreciate your recommendation. Looking forward to helping you again in the future!
257 pound for a 1 hour wipe down
I recently booked a full property clean with Tenancy Cleaning and the service fell well below what was advertised.
Two cleaners attended for approximately one hour in total, which was clearly not sufficient for the scope of work outlined in the invoice. As a result, multiple areas were either not cleaned at all or were only superficially wiped.
Examples include:
Kitchen cupboards left with visible grime, sticky residue, and food remnants Window frames and tracks still dirty Bathrooms still showing limescale and buildup Skirting boards and floors not properly cleaned General dust and debris (including hair from the previous tenant) still present
I raised these issues during and after the visit, and even had to ask the cleaners to redo basic areas while they were still on site.
When I contacted the company, I was told that their policy is to offer a re-clean as the primary remedy, and if this is declined, refunds are limited to 10% of the booking value. In my case, despite the extent of the work not completed, their final offer was £50 on a £257 service.
In my view, this approach is not in line with the Consumer Rights Act 2015, which requires services to be carried out with reasonable care and skill. A company policy should not override a customer’s statutory rights where a service has not been properly delivered.
I had offered to accept a re-clean if a different team attended, however this was not possible, and I was not comfortable having the same team return given the standard of the original visit.
Overall, the service did not reflect what was advertised, and the resolution offered did not reflect the level of work not completed.
I would recommend others exercise caution, check the work thoroughly, and be aware of how complaints are handled.
I declined the £50 offer and have proceeded with a chargeback through my bank.
Update to the reply: This is a new build property and only one year old. So yes it looked clean before you started. The purpose of getting in professional cleaners was to deep clean the property. Do things like remove limescale from the bathroom, wash out all kitchen cupboards, clean windows and in the frames etc. I have many photos of all around the property showing what has not been done. I actually have indoor cctv and can see the amount that was not cleaned. Given the extent of what should have been cleaned and for 257 pound it is pretty much impossible to do it all within an hour.
I remain very confident given all of the evidence that AMEX will get me a chargeback.
3 de abril de 2026
Opinião espontânea
Resposta da Tenancy.Cleaning
Thank you for your feedback, Shaun.
We take concerns of this nature seriously, and we would like to clarify the full context of this matter for transparency.
The service carried out on 3 April was completed in accordance with the agreed scope, and we hold post-clean photographic and video evidence to support this. As with all of our bookings, where any concerns are raised, our primary and standard remedy is to offer a full re-clean to address any areas of dissatisfaction. This was offered to you promptly.
We understand that you requested a different team; however, due to availability constraints in your area at that time, this was not possible. Despite this, the re-clean remained available so that any concerns could be fully resolved.
As the re-clean was declined, a goodwill refund of £50 was offered as a gesture of resolution, without admission of fault. This was above the minimum outlined in our Terms and Conditions.
We also note your reference to the Consumer Rights Act 2015. Our process is designed to align with this, by first offering repeat performance to rectify any issues raised. This is the industry-standard approach and ensures that customers are given the opportunity to have the service completed to the expected standard.
As you have chosen to proceed with a chargeback, we will now provide all relevant evidence, including time-stamped documentation and post-service media, directly to your bank, who will review the matter independently.
We remain confident in our position and the evidence available, and we will fully cooperate with the dispute process.
Stay well,
The Tenancy.Cleaning Team
Absolutely brilliant service
Absolutely brilliant service - great communication, simple payment process, polite and professional and a first class job of the flat. Thanks so much for making this part of our move so easy!
3 de abril de 2026
Opinião espontânea
Resposta da Tenancy.Cleaning
Hi Vikki,
Thank you for your fantastic review! We’re so glad to hear that our team made this part of your move easier and that you found the communication, payment process, and cleaning all first class. Your kind words mean a lot, and we hope to assist you again in the future!
The Tenancy.Cleaning Team
Poor standard of clean resulting in…
Poor standard of clean resulting in deductions for cleaning from tenancy deposit.
Have subsequently been charged an additional £160 of cleaning charges by landlord due to poor attention to detail in the clean by this company. In particular, marks on skirting and doors, cupboard cleaning, door handles and lights not being cleaned.
Cleaners also arrived over one hour late.
Due to delay in getting check out report from letting agent, company will not offer any compensation due to timeframe which has elapsed from original clean.
Make sure you check their work throughly.
24 de fevereiro de 2026
Opinião espontânea
Resposta da Tenancy.Cleaning
Hello Hannah,
We take all feedback seriously, but it is important to present the full and accurate context for anyone reading this.
Your cleaning service was completed on 24 February 2026. Your complaint was submitted on 2 April 2026, which is 37 days after the service.
Our Terms and Conditions (Clause 6.2 – Complaint Procedure), which are agreed to at the time of booking, clearly state that:
• Complaints must be raised within 7 days, and
• Must include photographic evidence
This policy exists because the condition of a property can change significantly over time due to use, access by third parties, or environmental factors. After 37 days, it is not possible to reliably attribute any issues to the original service.
You referenced a check-out report dated 26 February 2026. However, this was not shared with us within the required timeframe, nor were any concerns raised at that point, when they could have been properly investigated and resolved.
Regarding the additional £160 charged by your landlord, we were not given the opportunity to review or address any issues within the contractual window. As such, we cannot accept liability for third-party charges raised over a month after completion.
We also note your comment about arrival time. Our records show that access and job start times can vary depending on factors such as property readiness and coordination on the day, but no issue was raised at the time of service.
For transparency, we retain internal service records and post-clean documentation confirming the job was completed in line with the booked service.
Our complaint policy is in place to ensure fairness to both clients and our cleaning teams. In this case, the complaint was submitted 30 days beyond the agreed reporting period, and therefore could not be investigated.
Stay well,
The Tenancy.Cleaning Team
Fantastic cleaning
Fantastic cleaning. Can’t fault. Really quick and efficient in the booking and cleaning. Shaida and saza Were great!!
2 de abril de 2026
Opinião espontânea
Resposta da Tenancy.Cleaning
Hi Thom,
Thank you so much for your 5-star review! We’re thrilled to hear that Shaida and Saza provided such a fantastic cleaning experience and that the booking process was smooth for you. We really appreciate your kind words and look forward to helping you again in the future!
The Tenancy.Cleaning Team
Fantastic deep clean very professional.
I would just like to thank Shaida and Saza for the fantastic clean they are like clean fairies. The company I booked online and they arrived on time and cleaned the house from top to bottom and have made a very professional job of a house that was in desperate need of a deep clean. Thank you, I would definitely recommend the company Saza and Shaida. I will be recommending them to my friends and family.
1 de abril de 2026
Opinião espontânea
Resposta da Tenancy.Cleaning
Hi Lorraine,
Thank you so much for your wonderful review! We’re thrilled to hear that Shaida and Saza delivered a “clean fairy” experience and that your home received the deep clean it needed. Your kind words mean a lot to our team, and we really appreciate you recommending us to your friends and family.
We look forward to helping you again in the future!
Best regards,
The Tenancy.Cleaning Team
David the trooper
David arrived on time and worked like an absolute trooper! Quality of bathroom cleaning and finishing excellent and even managed to remove a stubborn stain in the course of the carpet cleaning. Very polite also, really nice guy.
31 de março de 2026
Opinião espontânea
Resposta da Tenancy.Cleaning
Hi Anikó,
Thank you for taking the time to share your experience, we really appreciate it.
We’re delighted to hear that David made such a strong impression. Punctuality, attention to detail, and going the extra mile—like tackling stubborn stains—are exactly the standards we aim to deliver on every job. It’s also great to know his professionalism and attitude reflected well on our team.
We’ll be sure to pass your kind words on to David.
We truly appreciate your support and look forward to assisting you again in the future.
Stay well,
The Tenancy Cleaning Team
Friendly, professional & exceeded expectations
I recently had an end of tenancy deep clean carried out by Mohammed & Co, and I honestly couldn’t be happier with the service.
They were both friendly, professional, and smashed it out in just a few hours! I was genuinely amazed at how much they achieved in such a short time.
I wasn’t fully prepared for the clean and the house was quite messy, but they worked around everything without any issues and even went the extra mile by neatly stacking items in one place for me. That helped me out massively and took a lot of stress off my shoulders.
I’m truly grateful to these two guys, they are a real credit to the company. I wouldn’t hesitate to recommend them!
31 de março de 2026
Opinião espontânea
Resposta da Tenancy.Cleaning
Thank you for your thoughtful review, Harriet, we really appreciate you taking the time to share this.
It’s excellent to hear that Mohammed and the team handled everything so smoothly and efficiently, especially given the condition of the property beforehand. Being able to adapt on-site and still deliver a high-quality result within a limited timeframe is exactly the standard we aim to maintain.
We’re also glad to hear the extra effort, like organising your items, made a real difference. That level of consideration is something we actively encourage across all our teams.
Your feedback will be shared internally, and we truly value your recommendation. If you ever require our services again, we’ll ensure the same level of consistency and professionalism.
Shaida and Zanko have done the job as…
Shaida and Zanko have done the job as you can’t get it better, amazing!
31 de março de 2026
Opinião espontânea
Resposta da Tenancy.Cleaning
Thank you, Basil, for your fantastic 5-star review!
We’re really pleased to hear that Shaida and Zanko delivered such an outstanding result, your comment that “you can’t get it better” truly means a lot to us.
We’ll make sure your feedback is passed directly to them, they’ll be proud to hear it.
We appreciate your trust in our service and look forward to assisting you again in the future!
Thanks for the brilliant end of tenancy…
Thanks for the brilliant end of tenancy clean. They went over and above!
29 de março de 2026
Opinião espontânea
Resposta da Tenancy.Cleaning
Thank you for your kind words! We’re really pleased to hear that you were happy with your end of tenancy clean and that the team went the extra mile for you.
We truly appreciate you taking the time to share your experience, and we wish you all the best in your new place!
helpful and efficient
Abdul was really helpful and efficient. Very happy with the job!
30 de março de 2026
Opinião espontânea
Resposta da Tenancy.Cleaning
Hello A&B AA,
Thank you for taking the time to share your feedback.
We’re very pleased to hear that you found Abdul helpful and efficient, and that you’re happy with the job. Delivering a smooth and reliable service is exactly what we aim for, and it’s great to know Abdul met your expectations.
We truly appreciate your support and look forward to assisting you again in the future.
Stay well,
Tenancy Cleaning Team
Had a great service today
Had a great service today. Abubakr and his team completed everything on my request. Friendly and fast service
29 de março de 2026
Opinião espontânea
Resposta da Tenancy.Cleaning
Thank you, Kealan, for your kind feedback.
We’re delighted to hear that you had a great experience with our service. It’s excellent to know that Abubakr and his team were able to complete everything to your request while maintaining a friendly and efficient approach.
We appreciate you taking the time to share your experience and look forward to assisting you again in the future.
Needed an end of tenancy deep clean…
Needed an end of tenancy deep clean done on a 2 bed flat. Mohammed from Southampton was very prompt and took his time and care in delivering a remarkable and effective service. Thank you for making it a swift, easy and efficient process. Will use this company and Mohammed again in the future.
26 de março de 2026
Opinião espontânea
Resposta da Tenancy.Cleaning
Thank you, Naeem, for your fantastic 5-star review.
We’re very pleased to hear that your end of tenancy clean went smoothly and met your expectations. It’s great to know that Mohammed delivered a prompt, thorough, and high-quality service, this is exactly the standard we aim to maintain across every job.
Your feedback about the process being swift, easy, and efficient is especially valuable, as we continuously work to make the experience as seamless as possible for our clients.
We truly appreciate your trust and look forward to assisting you again in the future.
I was pleased with the work thank you…
I was pleased with the work thank you to Mohammed and co. They turned up on time and kept in touch when the job was done
27 de março de 2026
Opinião espontânea
Resposta da Tenancy.Cleaning
Hi Sharon,
Thank you for your kind words and for taking the time to leave a review! We’re glad to hear Mohammed and the team provided punctual service and kept you updated throughout the job. Your feedback means a lot to us, and we hope to provide a 5-star experience next time!
Stay well,
The Tenancy.Cleaning Team
Very happy tenant
Very happy tenant, they did a fantastic job. I'm very pleased. My flat looks clean and feels clean as well. After a failed attempt in the morning due to myself, they where very understanding and they still came back later that day. Thank you so much
28 de março de 2026
Opinião espontânea
Resposta da Tenancy.Cleaning
Thank you, Lucy, for your kind and honest feedback. We’re really pleased to hear that you’re happy with the final result and that your flat both looks and feels clean, that’s exactly the outcome we aim for.
We also appreciate you mentioning the rescheduling; we understand that things don’t always go to plan, and we’re glad we could accommodate and still deliver a fantastic service on the same day.
Thank you again for your trust, and we’d be happy to assist you anytime in the future.
Excellent service
Staff arrived on time, very friendly and explained exactly what they were going to do. The job was exceptionally well done and they went above and beyond to do a top job.
Would highly recommend
28 de março de 2026
Opinião espontânea
Resposta da Tenancy.Cleaning
Thank you, Michael, for your detailed and thoughtful feedback. We’re very pleased to hear that the team arrived on time, communicated clearly, and delivered a high standard of work. Going above and beyond is exactly what we strive for, so it’s great to know this was reflected in your experience.
We truly appreciate your recommendation and look forward to assisting you again in the future.
Resposta da Tenancy.Cleaning
Thank you, Frances, for your kind feedback and recommendation. We’re very pleased to hear that you found our service incredible. Delivering a high standard of cleaning and a smooth experience is exactly what we aim for, so it’s great to know we met your expectations. We truly appreciate your support and look forward to assisting you again in the future.
Great service
Christos and his colleague providing an excellent service. They arrived punctually and completed the work to a high standard within the estimated time frame. Would definitely recommend!
22 de março de 2026
Opinião espontânea
Resposta da Tenancy.Cleaning
Hi Stefano,
Thank you for taking the time to share your experience! Christos and the team will be thrilled to hear your kind words. We always aim to be punctual and deliver top-quality work, so it’s fantastic to know we hit the mark. Your recommendation means a lot to us — we look forward to helping you again in the future!
— The Tenancy.Cleaning Team
Sheida and Zanko did a great job
Sheida and Zanko did a great job. The property I moved in was really dirty and they cleaned it perfectly. Thank you so much 🙏🏼
23 de março de 2026
Opinião espontânea
Resposta da Tenancy.Cleaning
Hi J C,
Thank you so much for your lovely feedback! Sheida and Zanko will be delighted to hear they made your new home sparkle. Moving in can be stressful, so we’re glad we could make the place feel fresh and welcoming for you. Wishing you all the best in your new home!
The Tenancy.Cleaning Team
Hard working polite friendly team
They were really hard working, super polite and punctual. Did a really good job and I got my whole deposit back.
20 de março de 2026
Opinião espontânea
Resposta da Tenancy.Cleaning
Hi Clovy,
Thank you for your kind words! Our team always strives to work efficiently while keeping things friendly and professional, so it’s fantastic to hear we hit the mark. Congratulations on getting your full deposit back — that’s the result we love to see! We really appreciate your feedback and hope to assist you again in the future.
The Tenancy.Cleaning Team
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