tenantevaluation.com Opiniões 

9
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TrustScore: 2 em 5

2,1

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2,1

Mau

TrustScore: 2 em 5

9 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

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2,1

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(9)

2 opiniões nos últimos 12 meses

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Classificada 1 em 5 estrelas

Hot trash and all of the real reviews…

Hot trash and all of the real reviews agree. If you see their company name, avoid them like the plague.

17 de abril de 2026
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Resposta da tenantevaluation.com

We’re sorry to hear you had a frustrating experience. Could you contact our support team with more details about what happened so we can look into your concerns? Please keep any application or personal information out of this public thread

Classificada 1 em 5 estrelas

CR-P

Poor customer service. Inflexible. Atrociously slow technology. Only one word to sum up the experience: CR-P

12 de janeiro de 2026
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Resposta da tenantevaluation.com

We’re sorry the slow technology and customer service made this experience frustrating. Please email support@tenantevaluation.com with your application number and the issue you ran into to get help with your specific case. Please keep personal details out of this public thread.

Classificada 1 em 5 estrelas

A rip off scam

A rip off scam. They close your application while you are waiting on documents they requested. Then they want you to start over and pay another $450. No consideration for delays outside of your control

7 de agosto de 2025
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Resposta da tenantevaluation.com

John, we’re sorry this was so frustrating, especially while you were waiting for documents. Please contact support@tenantevaluation.com with your application number and the closure and fee details so you can get help with your specific situation. Please keep personal documents out of this public thread.

Classificada 1 em 5 estrelas

I paid the extra money

I paid the extra money, as did others. DON'T DO IT!!! There's nothing expedited about this "service" as they call it. There's no service done.

I settled on my condo on 6/18. Today (7/29) I got the letter. Apparently, they didn't care if I passed.

1 de junho de 2025
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Resposta da tenantevaluation.com

Julie, we’re sorry the timing left you disappointed after paying for expedited service. Please email support@tenantevaluation.com with your application number and the dates involved to request clarification on the processing and letter delivery. Please keep personal details out of this public thread.

Classificada 1 em 5 estrelas

System doesn’t work good

When you apply your documents , they asking only for American passport or visa , so if you have a green card the system doesn’t accept it.
It’s terrible, that this system doesn’t have more choices about your status

11 de junho de 2025
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Resposta da tenantevaluation.com

Svetlana, we’re sorry you had difficulty with the document options. Please contact support@tenantevaluation.com with your application number and a description of the upload issue to get guidance. Please don’t post identification documents or other personal details here.

Classificada 1 em 5 estrelas

Process delays due to Tenant Evaluation


As a realtor, I find the Tenant Evaluation System’s requirement for a Bank Reference Letter instead of a Bank Statement to be an unnecessary and frustrating hurdle. The process of obtaining a Bank Reference Letter from the bank can take up to seven days, and even when you visit the bank in person, they cannot provide the letter on the spot—it must be ordered and mailed, causing further delays. This has resulted in hold-ups on my clients' approval processes.
When clients upload a Bank Statement instead, the system rejects it, even though a Bank Statement provides far more detailed and relevant information than the requested letter. Ultimately, clients are forced to pay a rush fee to expedite the process, adding unnecessary costs.
Given that the system already asks clients to link their bank accounts for verification, I don't see why the Bank Statement—already rich in information—wouldn't suffice. I believe streamlining this requirement would make the process much faster and more efficient for everyone involved.

13 de janeiro de 2025
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Resposta da tenantevaluation.com

Maria Luisa, we understand that gathering documents can take time. The association sets the required documents, and Tenant Evaluation collects them on its behalf. Please contact support@tenantevaluation.com with the application number so we can clarify the requirements for that application. Please keep client and banking details out of this public thread.

Classificada 1 em 5 estrelas

I agree with the other reviewers on…

I agree with the other reviewers on yelp and Better Business Bureau & this website. This company is the worst company ever eight days of HELL . I paid them $150 plus $45 to expedite eight days later nothing they’ve done nothing they keep asking for documents simple credit check it is extortion. It is a scam now they made me pay another $30 or they won’t do the credit check eight days later still dealing it’s hell. I reported them to the Better Business Bureau if anyone has to use this company don’t rent from any condo association that uses them because you will go through hell.

17 de janeiro de 2025
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Resposta da tenantevaluation.com

Suzanne, we’re sorry the process was frustrating. The association sets the required documents, and Tenant Evaluation collects them on its behalf. For your concerns about processing time and additional fees, please email support@tenantevaluation.com with your application number and any previous support ticket number. Please don’t share personal or payment details here.

Classificada 1 em 5 estrelas

Absolutely the worst tenant screening…

Absolutely the worst tenant screening company around. They are a nightmare to deal with. No one ever answers the telephone, the automated phone system will take you in loops and then disconnect the call. They do not respond to emails to support. You might get a reference number to a support ticket but nothing ever happens. Tenant evaluation enters incorrect information about tenants names and won't correct them. They close applications and prospective tenants can't upload additional necessary information, subsequently the tenant is incorrectly denied by the association and it's a nightmare to try to correct.
I'm a local realtor and cringe when I see the property manager utilizes this service for tenant screening. It's always a headache going back and forth to get a good, well qualified tenant approved.

23 de agosto de 2023
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Resposta da tenantevaluation.com

Dorine, we’re sorry it was so difficult to get help. The concerns you describe about application information, document uploads and unanswered support requests are important. Please email support@tenantevaluation.com with the relevant application and previous ticket numbers, keeping applicant details out of this public thread. That’s the appropriate channel to request help with a specific record.

Classificada 1 em 5 estrelas

Their web application is S**T

Their web application is S**T. They checkout process doesnt work, I tried 3 different credit cards to pay for the application fees and every time got an error. Now I look at my recent transactions and they actually charged me!!!

23 de fevereiro de 2023
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Resposta da tenantevaluation.com

Ihor, we’re sorry you encountered payment errors and then saw charges appear. Please email support@tenantevaluation.com with your application number and a description of the checkout errors to request help clarifying the payment status. Please don’t send full card numbers or post payment details here.

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