You sold me an item and took my money and it wasn't delivered I had to chase Terra Nova and investigate, selling items that they had no stock for and hadn't notified the customer. They didn't refund t... Ver mais
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Leia as opiniões dos outros
Terra Nova is one of the best specialist outdoor companies on the web. I’ve had no problems at all with them. I’ve recently purchased three items — a tent, a chair and a pair of gaiters — and the q... Ver mais
Really good experience! First time using this company. Ordered a bargain priced fleece sleeping bag liner for daughter’s DofE but realised I’d accidentally input wrong house number so emailed customer... Ver mais
A empresa respondeu
Recently bought my second terra nova tent, based on the outstanding quality and usability and ‘bombproof’ nature of our Ultra Quasar (now has decades of use). And the Laser Compact 1 is the same.... Ver mais
Informações sobre a empresa
Escrito pela empresa
Terra Nova Equipment Ltd. is a British designer and manufacturer of award winning outdoor equipment. Brands include Terra Nova, Wild Country and Extremities.
Informações de contacto
Hubaco House, S45 9FR, Chesterfield, Reino Unido
- 01773 833300
- salesoffice@terra-nova.co.uk
- terra-nova.co.uk
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Respondeu a 33% das suas opiniões negativas
Geralmente responde dentro de duas semanas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Good service, quality product
Ordering online very easy. Tent arrive promptly. No problems. Haven't used the tent yet - Southern Cross 1 - but looking forward to getting into the hills with it.
Fast sending pole Hoolie 3
Very fast sended my parts voor replacing pole Hoolie 3.
(Not the same but O.K. for lenght.)
Shipping expensive...
Swear by my Quasar tent
Had my Quasar tent for 15 years and the best thing I've ever bought. Served me well all over the world, just lately on expedition to Tajikistan. On return from that purchased a new fly sheet from Terra Nova, they'd notified me they were back in stock and I received it within 2 days of purchasing. All round excellent service and nice people to deal with. 5 stars.
Wild Country Hoolie 3 ETC with…
Wild Country Hoolie 3 ETC with footprint.
4 nights in Western Lake District with rain for 3 days, strong wind and rain for the last night.
negatives - water dripping in from the 4 front door tie backs,tried seam seal but still dripped.
Rain runs off roof into side doorway when opened, inside of doorway gets soaked.
Pros - overall a very robust tent, plenty of space for gear in vestibule and inside sleeping area.
First class service
I ordered painlessly online one day and it arrived by courier the next afternoon. Talk about first class service Excellent. I had the same great experience when I ordered my tent from them earlier this year! Thank you guys.
Good after sales customer support
Great service, great product
Fantastic service and speedy delivery. Everything was great and the products are top quality.
Very happy with my purchase

Resposta da Terra Nova Equipment
Superb!
Great products in a well
Laid out site make shopping easy. Quality is first class and with super fast delivery why even consider an alternative.

Resposta da Terra Nova Equipment
Super fast delivery
Quick delivery and I was kept informed.
Ok very happy
My new Southern Cross 2 is everything I expected
I've given my new Southern Cross 2 a short, two night test. It is an easy tent to pitch, and I am sure it will be straightforward to pitch in a gale. The two porches are large giving me plenty of room to store my kit. It was very warm last weekend, and I was comfortable without opening the doors to get a breeze going at night.

Resposta da Terra Nova Equipment
Super fast delivery
Super fast delivery. Quality items. Will buy from them again.
The voyager tent is great BUT the poles…
The voyager tent is great BUT the poles are very lightweight and will break in the wind. When I tried to replace a single pole, it would cost $154.00 USA. That's insane.
The only downside is a massive morning…
The only downside is a massive morning mist condensation on the inner side of the outer shell. And consequently packing completely wet tent.
After two weeks in the use is too early to talk about a durability or a built quality etc. Overall satisfied customer
Super Service from the team
The delivery was first class the next…
The delivery was first class the next day, i ordered a Helm 2 off the outlet store, supposidly a grade A tent and having no holes in the tent, when i opened the tent it had a hole in and a patch over it, on the website it states that only grade B tents might have this? They did not have another tent available in the outlet store, so i had to make a journey to take it back. The next day i checked and they had a grade A tent for sale again, i can only assume they put the same tent back on as Grade A again?

Resposta da Terra Nova Equipment
Needed a new tent pole
Needed a new tent pole, ordered Friday morning, arrived Saturday - great service!

Resposta da Terra Nova Equipment
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