Terra Kaffe Opiniões 

Got the Demi over the summer. Great machine, reliable and makes amazing coffee! Had a question to follow up on a second order I did and they responded super fast. Very glad with the customer service.

’ve been a Terra Kaffe customer since 2022 — my original TK-01 was a gift from my brother and it lived on my counter every morning for years. When it finally started having issues, I reached out to Terra Kaffe and ended up upgrading to the TK-02. There was a small hiccup with how the trade-in pricing was applied, but once I raised it, the team took ownership, escalated it internally, and made it right in less than 24 hours. That kind of follow-through is rare. The TK-02 is beautiful and I’m looking forward to it becoming part of the morning routine the way the TK-01 was. Grateful to still be a customer.

I bought a TK-02 almost 2 years ago. I have had to reach customer support on 3-4 occasions and they were always prompt to answer and help me resolve issues. From minor questions on how to unclog a line to having to ship the machine over for a screen repair. They walk you through every step, follow up with you during and after the case, and ensure one receives proper care. These are not cheap machines but the product quality is superb. I am a coffee lover and wanted a machine that will keep me always wanting for a next cup. I have friends who now come and visit for coffee time instead of us going out to a coffee shop. The price to value is there and the support backs it up. It’s a large investment on a coffee maker if we were to compare to a simple drip coffee, but it is now that for a coffee lover, is worth every penny.

I recently purchased the Terra Kaffe Demi and I am really enjoying the machine. It's very well designed, looks great on the counter and brews exceptional coffee. I have also had the chance to interact with the customer service team about a quick question, and they could not have been more prompt and professional with their response. They also appear to be real people, responding in a friendly and professional way that makes me feel even better about my purchase. Highly recommend.

Many years ago, I first spotted the Terra Kaffe TK-01 at the MoMA Design Store, and I immediately fell in love with the design. It was one of those products that stayed in the back of my mind. A few years later, I finally bought one and it has been one of those purchases I’ve never regretted.
The TK-01 makes wonderful coffee, but what has impressed me just as much is how well it has performed over the 5+ years we owned it. With its beautiful design, it also almost feels like a piece of art rather than just a coffee machine. It’s something we use every day and still enjoy having on our counter. If the product itself weren’t enough, Terra Kaffe is a New York company that provides the kind of customer support you rarely find these days. They are responsive, helpful, and genuinely stand behind their product. If you’re looking for an automatic coffee maker, I honestly wouldn’t look any further. Great coffee, beautiful design, dependable performance, and exceptional customer support. You really do get the whole package with Terra Kaffe.

Took my money and never shipped. Contacted support many times and told it should be shipping soon. Finally some one contacted me and said to wait another approx 3 weeks for any machine. Online still shows all machines in stock “ships now”. Left review on website. Does not show any review less than 4 stars!

Horrible customer service! Horrible coffee do yourself a favor and buy a real espresso machine. Ninja is 100 times better. Some woman named Perla was absolutely helpless and honestly rude and disgusting and could not solve my problem. The stupid machine freezes every other day. It’s a mess you’re going to lose your mind with this machine.

I received my machine and was not working properly. I contacted customer service and Janna took care of me, even during LDW she was very responsive, empathetic and guided me through the troubleshooting process with so much patience until my machine started working properly. I am so grateful for the customer service provided. Oh and the quality of the coffee is top notch. I highly recommended!!

Terra Kaffe is by far the best coffee machine I have ever purchased. The Terra Kaffe is easy to use and user friendly and makes a variety of coffees and delicious coffee! It is saving me tons of money and I am enjoying creating my own delicious coffee creations!

Amazing customer service! I sent an email and heard back within 5 minutes. We love the machine as well. There are lots of options to make the coffee just the way you like it very quickly. Thanks to the link to a video I was able to get going quickly. Thanks to the Terra Kaffe Team!

We purchased the Terra Kaffe Demi during the winter holiday season. We recently ran into issues with our machine and the customer service was exceptional and we were sent a replacement unit. The return process of our original unit was smooth and the refurbished model we received has been working well so far. Outstanding customer service.

I've had my machine now for 6 months, I'm a huge fan. The product is awesome, reliable and makes excellent espresso. Easy to clean (autoprompts me when I need to do something), and the customer service is excellent, always helpful and knowledgeable. Overall, I'm very happy with this company and their product.

Long time Terra Kaffe owner and recently retired my TK-01 with the TK-02. The design and look are great improvement and while I had a couple hiccups with the app to get going (they recently migrated their cloud connectivity in-house) due to a firmware update, TK Support was on top of my issue immediately and stepped me through how to get everything in order. Great job, great product. Highly recommend this company.

I have been using the Demi model for the past two months. My previous espresso machine was the Spinn, which uses centrifugal force to express the coffee, and I was happy with that unit until it died. In general, I have been quite happy with the Demi unit, allowing me to make enough adjustments to dial in my coffee taste as I want it to be. The main reason for writing this review is that suddenly I couldn't grind any coffee as of yesterday. I contacted the company and got put through to tech support, which I have to commend in their expertise and patient guiding.
I was able to fix the problem with a minimal of trouble and got to know my machine on a deeper level. I deeply appreciate tech support that is available and knowledgeable.

I received my machine as a gift and I’m loving it so far for the convenience and the taste. Love the ability to change to my preferred drinks. I had to contact customer service and they responded very fast and friendly.

Great customer service, couldn’t say better things about it with this company. The tk-02 itself was easy to set up out of the box and easy to upkeep maintenance. It works swimmingly and provides options for whatever coffee type I need right at my fingertips, literally. The app works great as well and easy to pair.

If you’re looking for café level espresso, a superautomatic won't completely replace that, but for daily home use, the TK-02 is perfect for convenience. Getting a good cup of coffee with a single button press makes mornings easy, and cleaning the machine is simple. Having the drip coffee option on the TK-02 is also a great feature when making coffee for visitors who just want regular ol' cuppa joe.

Beyond the hardware, their customer support deserves credit. Whenever an issue has come up, their team has been responsive, helpful, and transparent about next steps. They actually work to resolve problems rather than reciting canned answers, which makes owning the machine a much better experience.

Awesome machines, awesome customer service.

Was tired of paying $7 a day for an Americano or coffee on the go. After doing a lot of research I decided to purchase a Demi in the most gorgeous light blue shade. Not only is it gorgeous on my countertop, I’ve been making the best drinks! It’s very easy to use and the overall taste blows my Nespresso I had used for years out of the water. Love it!!!!

I've been a customer since the launch of the TK-01. Terra Kaffe has consistently impressed me with their attention to detail and customer service. With the launch of the TK-02 it was clear they wanted to bring next level technology to their philosophy around coffee. I couldn't be more happy with all of the machines I've bought and look forward to what they launch next.