Testament Collection Opiniões 

138
•
TrustScore: 4 em 5

4,2

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Classificada 5 em 5 estrelas

My experience with Testament Collection was one of those encounters that reminded me that fragrance can be so much more than just a pleasant smell. I started with Pulse, then moved on to Exotic Le... Ver mais

A empresa respondeu

Classificada 1 em 5 estrelas

Responding to the email suggesting my order got delivered and asking for a review. My item did not just get delivered. After 2 weeks from placing the order and multiple contact I am still waiting for... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

Testament Collection fragrances are bold and distinctive, created for people who want something different from typical perfumes. The scents feel unique and expressive, with a clear niche character... Ver mais

Classificada 5 em 5 estrelas

Sin Poetry, Sang Noir and Pulse are my top 3 favourites . Just two sprays in the morning and it stays on my skin all day. All of them smell premium and elegant and none of them heavy or suffocating... Ver mais

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Informações sobre a empresa

  1. Fornecedor de cosméticos e perfumes
  2. também em
  3. Fornecedor de fragrâncias e aromas
  4. Perfumaria

Escrito pela empresa

We are a artistic fragrance house founded in 2018 by Bogdan Vlad. Based in the UK, our brand creates unisex extrait de parfum (handmade in France) through story-led and slow production methods. Testament stands for craftsmanship, authenticity, and creative integrity, creating perfumes designed to be worn, collected, and remembered. Founded in 2018, our fragrance brand was built between worlds. A maison shaped by migration, by contrasts, by the quiet discipline of craft, and by the belief that scent can hold meaning the way art does. Our perfumes are not trend responses. They are narratives, translated into materials, structure, and emotion.


Informações de contacto

4,2

Bom

TrustScore: 4 em 5

138 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

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Respondeu a 80% das suas opiniões negativas

Geralmente responde dentro de uma semana

Como esta empresa usa o Trustpilot

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4,2

Todas as opiniões

(138)

25 opiniões nos últimos 12 meses

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Classificada 5 em 5 estrelas

Ich liebe die Düfte von Testament…

Ich liebe die Düfte von Testament London. Die ist schon mein vierter. Alle einzigartig, nicht aufdringlich, halten super lange. Echte Qualität eben. Sie hat ihren Preis, mir ist es aber das Geld wert. Diese Düfte riecht man nicht an jeder Ecke. Auch das ist mir wichtig. Danke an Bogdan und sein Team.

19 de agosto de 2026
Opinião espontânea
Classificada 5 em 5 estrelas

My experience with Testament Collection…

My experience with Testament Collection was one of those encounters that reminded me that fragrance can be so much more than just a pleasant smell.
I started with Pulse, then moved on to Exotic Leather and Brown Sugar, and each one gave me a completely different impression.
Pulse feels mysterious and introspective. Exotic Leather has a much stronger, more confident presence, while Brown Sugar takes things into a darker, sweeter and almost decadent direction.
What I enjoyed most is that these fragrances don’t seem designed simply to be crowd-pleasers. They have personality. They tell a story,and I think that’s exactly what I look for in niche perfumery.
So for sure , 10/10

13 de agosto de 2026
Opinião espontânea
logótipo da Testament Collection

Resposta da Testament Collection

We are grateful!

Classificada 1 em 5 estrelas

Responding to the email suggesting my…

Responding to the email suggesting my order got delivered and asking for a review. My item did not just get delivered. After 2 weeks from placing the order and multiple contact I am still waiting for the refund to reach my account after you cancelled the order due to the discount code you provided me on your website not being valid some how??? And the items I ordered on your uk site not being available in the uk??? Good first experience.

25 de julho de 2026
Opinião espontânea
logótipo da Testament Collection

Resposta da Testament Collection

Dear Daniel,

We are sorry that an automated review request was sent while your case was still unresolved. The email was triggered incorrectly and did not mean that your order had been delivered.

Your order was cancelled and refunded after we reviewed the discount applied and the availability of the products through our UK fulfilment channel. We had previously offered an alternative solution, but following the subsequent communication, we concluded that cancelling the order and issuing a full refund was the most appropriate resolution.

We recognise that the delay, the stock issue and the automated email created a poor first experience. For that, we apologise.

The refund has been processed from our side. If it has not yet reached your account, please contact us directly so we can provide the refund reference and assist your bank in locating it.

Testament Collection

Classificada 5 em 5 estrelas

an experience hard to match

Although I know the Testament Collection perfumes and am super excited about Sang Noir and On The Edge, for the first time in my life I ordered a perfume based solely on its description, without smelling it anywhere else. Even though the delivery time was a little longer than all the other orders, I can say that Brown Sugar was worth the wait. If I had to describe it by comparing it to something else, I would say that it is like a Rolls-Royce among perfumes, which makes it an experience that is hard to match! And if I initially wanted to lower the rating for the slight delay in delivery, after I opened the box and smelled the perfume, I felt sorry that I couldn't find more stars outside of 5 to express my satisfaction with the olfactory indulgence. Thank you Testament Collection!

9 de junho de 2026
Opinião espontânea
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Resposta da Testament Collection

Such a beautiful comment. Thank you for being part!

Classificada 5 em 5 estrelas

Sin Poetry

Sin Poetry, Sang Noir and Pulse are my top 3 favourites . Just two sprays in the morning and it stays on my skin all day. All of them smell premium and elegant and none of them heavy or suffocating. You feel them on yourself and in the same time those around you notice it without being bothered by it…on a contrary, they love it too.

All points for creativity and autenthicity!

18 de junho de 2026
Opinião espontânea
logótipo da Testament Collection

Resposta da Testament Collection

Such a beautiful comment. Thank you for being part!

Classificada 5 em 5 estrelas

Best for: evening, dates, events, confident everyday wear

Testament Collection is for people who want a niche fragrance with personality, not another polite perfume that disappears after lunch. Exotic Leather especially feels seductive, warm and memorable — the kind of scent people ask about.

10 de junho de 2026
Opinião espontânea
logótipo da Testament Collection

Resposta da Testament Collection

Such a beautiful comment. Thank you for being part!

Classificada 5 em 5 estrelas

Amazing fragrances

Amazing fragrances, excellent quality, and long-lasting scents. Highly recommend!

7 de junho de 2026
Opinião espontânea
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Resposta da Testament Collection

Such a beautiful comment. Thank you for being part!

Classificada 1 em 5 estrelas

Testament Collection - chaotic, unpredictable deliveries

I absolutely love the scent Sang Noir and I have been using it for some years now BUT dealing with this company is really a trial. Delivery has always been hit and miss but the last experience was the worst. My recent order was paid for on 22 May. It arrived on 17th June - they charged £20 postage! They did not respond to repeated emails asking where the parcel was. When they finally did reply they gave no clue as to when I might expect delivery. The travel size perfume containers (which I have ordered before) this time came with no lids - how can one travel with an atomiser with no cover? Any jostling and one’s handbag’s interior would be sprayed with scent!

17 de junho de 2026
Opinião espontânea
logótipo da Testament Collection

Resposta da Testament Collection

Dear Ellie,
This is Bogdan, the founder of Testament London.

First, I want to thank you for your continued appreciation of Sang Noir over the years. I do not take that lightly.

I have also read your review and I understand the frustration behind it. The delay, the uncertainty, and the lack of clearer communication should not have happened in this way. For that, I apologise.

At the same time, I would like to put the situation into context respectfully.

Testament works with very limited annual production. Many of our products are prepared manually, and once certain items are sold out or delayed within the production flow, we cannot always replace or dispatch them as quickly as a larger commercial brand would.

That does not make the wait acceptable. It simply explains why limited-edition products can sometimes come with operational difficulty.

Regarding the travel atomisers, I understand your concern, but I would like to clarify that the absence of a cap was not a packing error. This was a deliberate product update following broader customer feedback, as some customers were unscrewing the cap instead of pulling it off, which led to fragrance being spilled. The current travel format was therefore designed to be carried without an external cap and to reduce the risk of accidental unscrewing and leakage when used correctly.

I was informed that your emails were answered, but I also accept that the replies did not give you the clarity, timing, or reassurance you needed. That is on us.

What is difficult for me personally is that your review reflects the service failure, but not the full history of how we have tried to support you over time, including compensation and additional products when issues occurred. Still, I understand that your latest experience is what led to the review, and we need to take responsibility for that.

I would like to resolve this properly.

Please allow me to review the order personally and come back to you with a fair solution regarding the atomisers and the inconvenience caused.

Classificada 5 em 5 estrelas

Testement is a beautiful perfume

Testement is a beautiful perfume,
I wrote a review giving it 1 star a while ago, I have to take that back. I did have to wait longer than anticipated, However, well worth waiting for. This is my life long scent.
I am complemented every time I wear it.
I do have a favorite. SANG NOIR, but all are beautiful. Try and buy.
Thankyou.

30 de abril de 2026
Opinião espontânea
Classificada 5 em 5 estrelas

Standout Fragrances – Testament Collection

Testament Collection fragrances are bold and distinctive, created for people who want something different from typical perfumes. The scents feel unique and expressive, with a clear niche character.

They also perform well overall, with good longevity and presence on the skin.

Overall: A great option if you’re looking for perfumes that stand out and feel a bit more special than everyday fragrances.

6 de abril de 2026
Opinião espontânea
Classificada 4 em 5 estrelas

Impressions on Product and Delivery Experience

I was truly delighted to receive such an impressive sample set. The presentation is exceptional — the box, the beautifully crafted booklet, and the fragrances themselves are all remarkable. Everything left a very strong and positive impression on me.
Unfortunately, the time between placing the order and receiving it exceeded one month, which was deeply disappointing. This delay, combined with the lack of clear and detailed communication from customer support regarding the status of the shipment, left me feeling uncertain and dissatisfied with the overall delivery process.
Given this experience, I do not feel confident placing future orders.

Answer to your comment:

Dear Bogdan,

Thank you very much for your thoughtful message and for taking the time to clarify the situation.

First of all, I would like to say, very sincerely, that everything — the fragrances, the presentation, the elegance of the materials, and the final product — is absolutely outstanding. There is a clear artistic identity and a rare level of care in what you create, which I truly admire.

That said, I must also share that I felt very, very disappointed by the lack of timely explanation. Had I known that one of the fragrances was a preorder item, I would have waited with complete understanding and calm. What unsettled me was the absence of response to my emails and messages at the time, as I strongly believe that close and present communication is essential — especially when the products themselves are so exceptional.

I would also like to mention that the Exotic Leather sample arrived improperly sealed, which resulted in the card being completely soaked in fragrance and the vial nearly empty.

Despite these points, I want to emphasize that my experience with your products has been extremely positive — while the communication aspect was less so. This, I must admit, leaves me somewhat hesitant regarding future orders.

Warm regards from Porto, Portugal.
Paulo

1 de abril de 2026
Opinião espontânea
logótipo da Testament Collection

Resposta da Testament Collection

Dear Paulo,

Thank you for your message and for taking the time to share your feedback.

We are pleased to hear that the product, presentation and fragrances met your expectations. This is the core of what we build.

Regarding the delivery timeline, we want to clarify an important point.

Your order included a **preorder item**, which is produced and shipped according to the timeline outlined in our terms. The delivery time was aligned with that schedule.

That said, we fully understand that waiting can create uncertainty. For this reason, we upgraded your order significantly, from samples to travel sizes, at no additional cost. This was done as a gesture of respect for your patience.

Our intention was not only to deliver the order, but to exceed it.

We do take your feedback regarding communication seriously and will continue improving clarity around preorder timelines.

At the same time, we believe it is important that the overall experience is reflected in full context, including both the delivery conditions and the resolution provided.

We remain at your disposal and would be happy to assist you further.

Kind regards,
Bogdan
Testament London

Classificada 5 em 5 estrelas

Exotic Leather

Exotic Leather, Karma and Pulse are by far my all time best. Tea on a Cruise stand as the best summer fragrance i ever tried . A house that keeps creativity and authenticith at the top of their list.

14 de novembro de 2025
Opinião espontânea
logótipo da Testament Collection

Resposta da Testament Collection

We truly appreciate your feedback! Thank you!

Classificada 1 em 5 estrelas

Bad Costumer Service

I took advantage of an offer from Testament London in the run-up to Christmas, namely buy a fragrance and get a second one for free, so far so good. I received the order quickly, but one of the fragrances was the wrong one. So after the holidays I sent a message to Testament London via the contact form on their homepage. When I didn't get an answer after 3 weeks, I did the same thing again, again no answer. Then I wrote a massage to the e-mail address on my order confirmation, then the first contact came from Testament London. I think it was the same E-Mail adress as in the contact form…. They apologized and said that they had not received a previous message from me and that the second fragrance i ordered was sold out and therefore they could not send it to me and send me another parfume instead, without contacting me first. We could have clarified this in advance. I was then offered some options and I decided on a replacement fragrance and since then about 2,5 weeks have passed without further contact. I'm losing hope... Yesterday i send another E-Mail, still no answer. The customer service of Testament London is really bad, which is a shame because the fragrances are good. I'm disappointed that customers are literally being shitted on 😔

17 de dezembro de 2025
Opinião espontânea
logótipo da Testament Collection

Resposta da Testament Collection

Thank you for taking the time to share your experience.

First, I want to acknowledge your frustration. Delays in communication are not the standard we aim to uphold, and I understand how this situation felt from your perspective.

After reviewing your case internally, I would like to clarify the timeline. Your initial request regarding the incorrect fragrance was received significantly outside the return period defined in our policy. By the time direct contact was established, the originally selected fragrance was no longer available due to limited batch production.

Despite this, we offered alternative options and a replacement solution. We have since reached out again to ensure this matter is resolved properly.

At Testament London, we operate with controlled production cycles and strict inventory discipline. While this protects product quality and brand integrity, it can occasionally limit immediate replacements once a batch is sold out.

That said, no client should feel disregarded. We are currently offering you the possibility to keep the fragrance received and still receive the originally intended item once available, at no additional cost.

We are committed to resolving this in a way that reflects our standards. Once completed, we kindly ask that you consider updating your review to reflect the final outcome.

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