Tetrad Opiniões 145

TrustScore: 4 em 5

4,2

Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais

Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais

Leia as opiniões dos outros

Classificada 5 em 5 estrelas

Couldn't be happier with our new Tetrad sofa. The quality is genuinely exceptional. It's beautifully made, super comfortable, and you can tell it will last us years and years. Delivery was swift and... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

Ordered fabric samples for free. Received quickly and helped with decision for which fabric on sofas to order. Love tetrad sofas so well made and a little different .

A empresa respondeu

Classificada 5 em 5 estrelas

The most comfortable sofa I've ever owned. Bought the sofa a few years ago but due to pet damage needed to find exact colour of material so asked Tetrad for sample - bingo - now for the repair.

A empresa respondeu

Classificada 1 em 5 estrelas

Bought 2 armchairs and sofa from this company, arm on armchair gone into holes in 3 years. Material is Harris tweed. Said they cannot match colour so stuck with holes in chair. Absolute rubbish. S... Ver mais

A empresa respondeu

Informações sobre a empresa

  1. Fabricante de móveis

Escrito pela empresa

Established in 1968, Tetrad is a British furniture manufacturer renowned for timeless design and traditional craftsmanship. Each piece is hand-crafted in our Lancashire workshop using high-quality materials, time-honoured techniques, and an eye for detail. From iconic sofas to statement chairs, we are proud to offer furniture that blends heritage, comfort and enduring style. Discover collections designed to last – and crafted to be loved.


Informações de contacto

4,2

Bom

TrustScore: 4 em 5

145 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que escrevam opiniões

Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas

Respondeu a 100% das suas opiniões negativas

Geralmente responde dentro de uma semana

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

Na Trustpilot, as empresas não podem oferecer incentivos ou pagar para esconder opiniões. As opiniões pertencem a cada um dos utilizadores e não à Trustpilot. Saber mais

Classificada 5 em 5 estrelas

We were sitting on garden furniture as…

We were sitting on garden furniture as we recently moved & didn't bring any lounge furniture with us. It took the exact time we were told from ordering the sofa to receiving it. It is so comfy. We bought the Arbroath midi.

31 de outubro de 2025
Opinião espontânea
logótipo da Tetrad

Resposta da Tetrad

Lovely to hear you are enjoying your Arbroath sofa! Thank you for taking the time to send us your feedback.

Tetrad Team

Classificada 1 em 5 estrelas

Nothing arrived :-(

24 de novembro de 2025
logótipo da Tetrad

Resposta da Tetrad

Hi, We have re-sent these via UPS as in the past we have had issues with customs, apologies for the delay. The tracking in case you need it is 1ZC7V6136801144825

Hi, I can see 2 orders from your email address 24th October and 22nd November. Can you advise if neither have been received. I see you are in Germany so will check on the tracking information if possible. If you can get back to us with further information we will look into it further. Apologies for the delays. marketing@tetrad.co.uk

Kind regards
Rowena

Classificada 1 em 5 estrelas

The samples didn't arrive

The samples didn't arrive. I am trying to update the Tetrad Sofa we have had for 15 years or so and need to find replacement cushions. I have ordered some more so fingers crossed this time!

14 de novembro de 2025
Opinião espontânea
logótipo da Tetrad

Resposta da Tetrad

Hello, please can you send us your email address and we will track your order? Please send to marketing@tetrad.co.uk

Thankyou

Classificada 5 em 5 estrelas

Vagabond sofa

We bought two large Vagabond sofa - super cool and so comfortable! We’ve had so many comments from friends since they arrived.

I would highly recommend the service from Tedrad - Superior sofas to anything else in our home

5 de janeiro de 2025
Opinião espontânea
logótipo da Tetrad

Resposta da Tetrad

We're delighted to hear you're happy with your Vagabond sofas, excellent choice of style! We'd love to see them in situ too! If you're able, visit https://tetrad.co.uk/pages/share-your-tetrad or email us at marketing@tetrad.co.uk

Classificada 5 em 5 estrelas

Great

Great, Liz was fantastic and really helpful!

21 de novembro de 2025
Opinião espontânea
logótipo da Tetrad

Resposta da Tetrad

Thanks for taking the time to review! Glad to hear you had a good experience with us and will pass on your comments to Liz :-)

Classificada 5 em 5 estrelas

Great customer service when needing…

Great customer service when needing colour fabric sample sent out .
Very helpful at changing an original order.

31 de outubro de 2025
logótipo da Tetrad

Resposta da Tetrad

Great to hear you were happy with your samples - hope you find your perfect one! :-)

Classificada 5 em 5 estrelas

Tetrad sorted out the problem

Having posted previously about an issue with my Tetrad sofa, a spill of water damaged the fabric and it could not be repaired only replaced. The retailer was not a a bit interested, however, Tetrad stepped in although they were not obliged to do so (as my contract was with the retailer) they collected the sofa and recovered the offending area. The fabric is very delicate and certainly I would not purchase this fabric again given that a water spill causes so much damage, however thanks to Tetrad for getting involved and sorting out the issue.

24 de setembro de 2025
logótipo da Tetrad

Resposta da Tetrad

Thank you so much for taking the time to leave your updated review. We're delighted we have been able to provide this service and get your issue resolved in this instance. Thanks again

Tetrad Team

Classificada 5 em 5 estrelas

Speedy response

Speedy response to request for samples. Was able to see fabrics in own home and am pleased to say, have just placed an order for a Jacaranda armchair.

22 de outubro de 2025
logótipo da Tetrad

Resposta da Tetrad

Fabulous to hear!! So glad you have found your perfect fabric and sofa! A great choice with the Jacaranda :-)

Classificada 4 em 5 estrelas

Was very happy with original response ..

Was very happy with the expedient & positive reply from customer services to my original query, but to date have still not had a reply to my follow up email dated 7th October & resent on 25th October? However as John Lewis, who stock the sofas, have now been in touch, I assume the query was passed to them to answer.

7 de outubro de 2025
logótipo da Tetrad

Resposta da Tetrad

Hello, apologies you didn't get further response from our team. We have checked and the last correspondence we have was 1st October so perhaps the subsequent emails didn't come through. Apologies for any inconvenience and glad you have found what you were looking for from John Lewis.
Kind regards
Tetrad Team

Classificada 1 em 5 estrelas

Never received the samples 😕

23 de outubro de 2025
logótipo da Tetrad

Resposta da Tetrad

Hi Keith,

Sorry to hear you hadn't received your samples in good time, unfortunately we did have a back log which has now been rectified and I can see your samples have been dispatched.
If you still haven't received them , please email us at marketing@tetrad.co.uk and we will look into it asap.
Apologies for the inconvenience.

Kind regards
Rowena

Classificada 5 em 5 estrelas

Great British furniture

Beautiful furniture, excellent service from all staff and it's British furniture made by a British company at great prices. I couldn't recommend them more highly.

7 de outubro de 2025
logótipo da Tetrad

Resposta da Tetrad

Thank you for the great review, we're delighted to hear you're happy with our furniture and service!

Classificada 5 em 5 estrelas

Excellent customer service and product

Excellent customer service and product. Couldn’t be happier with my sofa. The quality and comfort is unmatched! Highly recommend Tetrad. Thank you!

22 de outubro de 2025
Opinião espontânea
logótipo da Tetrad

Resposta da Tetrad

Thanks for taking the time to review - very happy to hear you would recommend Tetrad - thank you! :-)

Classificada 5 em 5 estrelas

Bought a new leather suite from Tetrad…

Bought a new leather suite from Tetrad (the Battersea) - quality and service off the charts - will definitely be back and highly recommend!

1 de outubro de 2025
Opinião espontânea
logótipo da Tetrad

Resposta da Tetrad

Thank you for the five star review - delighted to hear you are happy with your sofa and service received!

Classificada 5 em 5 estrelas

Two stunning armchairs to…

Recently purchased two armchairs to match the Battersea sofa we bought from Tetrad a couple of years ago. They were fantastic from ordering to delivery. Even accommodating my extra requests for a specific piping detail to match a footstool bought elsewhere. Brilliant company, highly recommend.

1 de setembro de 2025
Opinião espontânea
logótipo da Tetrad

Resposta da Tetrad

Thanks so much for taking the time to review Claire! We love to hear it when customers have added to their collection!

Classificada 4 em 5 estrelas

Stylish design

Stylish design, well constructed and comfortable sofa - so far so good.

25 de setembro de 2025
logótipo da Tetrad

Resposta da Tetrad

Thanks for taking the time to review - glad you're pleased so far!

Classificada 5 em 5 estrelas

Jacaranda sofas

I recently bought two Jacaranda sofas in bagru khaki from Tetrad, and I couldn’t be happier. The build and quality are fantastic — even better than I imagined! From ordering to delivery, the service was brilliant, with regular updates throughout the process. Delivery was fast and smooth, and the sofas have already received loads of compliments. Tetrad are a brilliant company, and I wouldn’t hesitate to recommend them to anyone looking for quality furniture and outstanding service.

15 de setembro de 2025
Opinião espontânea
logótipo da Tetrad

Resposta da Tetrad

Thank you for taking the time to review - we're delighted to hear how happy you are with the Jacaranda sofas and service you received!

Classificada 5 em 5 estrelas

I have had Tetrad sofas in all of my…

I have had Tetrad sofas in all of my houses over the years. I have recently had their Liberty sofa delivered. I can honestly say it’s the most beautiful sofa I’ve ever had. A true Chesterfield. Stunning! 

28 de agosto de 2025
Opinião espontânea
logótipo da Tetrad

Resposta da Tetrad

Thanks for the review - we love hearing from customers who love our sofas - especially when you've had for many years!

Classificada 2 em 5 estrelas

Poor response

Was hoping to purchase but lack of any response from their customer services has put me off.

7 de outubro de 2025
Opinião espontânea
logótipo da Tetrad

Resposta da Tetrad

Hi Jerry, We found the email correspondence and see we replied the day after you sent the email - did you receive this? Please check your spam folders too. However, sorry we couldn't reply same day. We are also available on the phone should you need - 01772 792936 Thanks!

Hi Jerry, sorry to hear you've not had expected responses. Please can you send us your email address and we can look into further. Please email us at marketing@tetrad.co.uk

Thank you

A Experiência Trustpilot

Qualquer pessoa pode escrever uma opinião na Trustpilot. As pessoas que escrevem opiniões têm direito a editá-las ou eliminá-las a qualquer momento. Estas opiniões serão exibidas enquanto uma conta estiver activa.

As empresas podem solicitar opiniões enviando convites automáticos. Classificadas como "Verificada", pois se tratam de experiências genuínas.

Saiba mais sobre outros tipos de opiniões.

Contamos com uma equipa especializada e tecnologia inteligente para proteger a nossa plataforma. Descubra como combatemos opiniões falsas.

Leia mais sobre como processamos as opiniões na Trustpilot.

Aqui estão 8 dicas para escrever óptimas avaliações.

A verificação pode ajudar a garantir que são pessoas reais a escrever as opiniões que lê no Trustpilot.

Oferecer incentivos em troca de opiniões ou solicitá-las selectivamente pode distorcer o TrustScore, o que vai contra as nossas directrizes.

Saiba mais