Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais

Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais

Leia as opiniões dos outros

Classificada 5 em 5 estrelas

Really excellent training for installers. Luke is a very knowledgeable and interesting presenter. Great course very well explained thank you, first class!

A empresa respondeu

Classificada 5 em 5 estrelas

We as a company have Installed the texecom VR8 panel, motion sensors and bell box's for the past 30years.Its always been our go to for us to recommend to our clients due to its reliability. On the in... Ver mais

A empresa respondeu

Classificada 1 em 5 estrelas

Do not waste your money. There is no help from Texecom when things go wrong, they have no interest in customer service. They refer you to your installer who are so wrapped up in other installations th... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

Bob Penny is a great instructor and delivers a thorough lesson. I am going back for Level 2 and 3 training as it was so good initially.

A empresa respondeu

Informações sobre a empresa

  1. Fornecedor de sistemas de segurança

Escrito pela empresa

Protecting people & property worldwide. We aim to respond to all enquiries within 24 hours, Mon-Fri.


Informações de contacto

3,6

Aceitável

TrustScore: 3.5 em 5

114 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Respondeu a 84% das suas opiniões negativas

Geralmente responde dentro de duas semanas

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

Na Trustpilot, as empresas não podem oferecer incentivos ou pagar para esconder opiniões. As opiniões pertencem a cada um dos utilizadores e não à Trustpilot. Saber mais

Classificada 5 em 5 estrelas

Really excellent training and support

Really excellent training for installers. Luke is a very knowledgeable and interesting presenter. Great course very well explained thank you, first class!

30 de março de 2026
Opinião espontânea
logótipo da Texecom Ltd

Resposta da Texecom Ltd

Hello, thank you for your 5* review! We're glad you found the course well presented and that Luke’s training style worked well for you.

Classificada 5 em 5 estrelas

Great training session hosted by Luke…

Great training session hosted by Luke Cunningham.

24 de março de 2026
Opinião espontânea
logótipo da Texecom Ltd

Resposta da Texecom Ltd

Hi Carl, thank you for your review. We're glad to hear you found the training session valuable and will be sure to pass your comments on to Luke.

Classificada 5 em 5 estrelas

Bob Penny is a great instructor and…

Bob Penny is a great instructor and delivers a thorough lesson. I am going back for Level 2 and 3 training as it was so good initially.

24 de março de 2026
Opinião espontânea
logótipo da Texecom Ltd

Resposta da Texecom Ltd

Hi Connor, thanks for the feedback, glad you found the training useful.
We’ll pass your comments on to Bob, and we look forward to seeing you again for Levels 2 and 3.

Classificada 5 em 5 estrelas

Luke and bob really help with training…

Luke and bob really help with training for this product but its pretty straightforward in any case. Top company uk based

13 de março de 2026
Opinião espontânea
logótipo da Texecom Ltd

Resposta da Texecom Ltd

Hi Prakash, thanks for the 5* review!

We’re really pleased Luke and Bob were able to help with the training.

It’s great to hear you value working with a UK-based company too.

Classificada 5 em 5 estrelas

Excellent Training

Excellent Training and I had a great experience with the Texecom training program. The session was very interactive and covered real-world scenarios, which made it easy to understand system configuration and troubleshooting. The trainer was knowledgeable and supportive throughout.

16 de março de 2026
Opinião espontânea
logótipo da Texecom Ltd

Resposta da Texecom Ltd

Hi, thank you for your feedback! We're glad you found the training interactive and practical, and that the real-world scenarios helped with understanding. We appreciate you taking the time to share your experience.

Classificada 5 em 5 estrelas

VR8 panel

We as a company have Installed the texecom VR8 panel, motion sensors and bell box's for the past 30years.Its always been our go to for us to recommend to our clients due to its reliability. On the installation side of things its a quality product and easy to install. On the odd occasion when we have had an issue, a call to the tech team has always sorted it out.

15 de março de 2026
Opinião espontânea
logótipo da Texecom Ltd

Resposta da Texecom Ltd

Hi Mark, thank you for your review and for your continued support over the years. We're really pleased to hear that you find our products reliable and easy to install. It's also great to know our technical team has been helpful when needed.

Classificada 5 em 5 estrelas

Luke was a good teacher

Luke was a good teacher, I have gone from knowing virtually nothing about Texecom to having a good bit of knowledge & understanding.

11 de março de 2026
Opinião espontânea
logótipo da Texecom Ltd

Resposta da Texecom Ltd

Thank you for your feedback. We're pleased to hear that the training helped you go from knowing nothing about Texecom to gaining a level of knowledge and understanding.

It's great to know that Luke was able to support your learning so effectively. We appreciate you taking the time to share your experience.

Classificada 5 em 5 estrelas

Every time I had a problem been…

Every time I had a problem been resolved with no issues. Kris Smith you are a star ⭐️.

9 de março de 2026
Opinião espontânea
logótipo da Texecom Ltd

Resposta da Texecom Ltd

Thank you so much for your review. We're really glad to hear that every issue you've had has been resolved smoothly. I'll be sure to pass your feedback on to Kris Smith.
We appreciate you taking the time to share your experience!

Classificada 1 em 5 estrelas

Do not waste your money

Do not waste your money. There is no help from Texecom when things go wrong, they have no interest in customer service. They refer you to your installer who are so wrapped up in other installations they don't bother to answer calls when components of the installations have failed. Alot of money spent that worked fine for a couple of years then started having issues that never got resolved, despite paying the installer an annual maintenance fee. They could do with learning about people and customer service, do not buy there product and do not use Bucks Security to install an alarm.

31 de março de 2025
Opinião espontânea
logótipo da Texecom Ltd

Resposta da Texecom Ltd

Texecom manufactures and supplies the alarm equipment, however installation, servicing and ongoing maintenance are carried out by independent installers. As a result, the installation or maintenance of individual systems, would be for installers to assist with, which is why support for issues like this is typically provided by the installer who fitted the system.

If you would like us to look into this further or provide some guidance, please feel free to email our team at techsupport@texe.com with a few more details and we’ll do our best to help.

Classificada 5 em 5 estrelas

Texecom: Exceptional Products, Exceptional People

Texecom has been a cornerstone of our security installations for more than 21 years, and the support we continue to receive from their team is nothing short of outstanding. Their commitment to both product excellence and customer care truly sets them apart in the industry.

A special mention must go to John Gildert, whose after-sales support and service have been consistently exceptional. Whenever assistance is needed, John approaches every situation with professionalism, efficiency and genuine dedication. His willingness to go the extra mile ensures that any query or technical challenge is handled swiftly and thoroughly, giving us complete confidence when specifying and installing Texecom systems.

Equally impressive is the quality of Texecom’s training, delivered by Bob Penny. Bob’s knowledge, enthusiasm and engaging style make every session both informative and enjoyable. His ability to break down complex technical concepts and present them in a practical, real-world context makes a huge difference for installers. Quite simply, Bob is a legend in the training room, and his sessions are invaluable for keeping engineers confident and up to date.

Over the past two decades, Texecom has consistently gone above and beyond in every aspect—product quality, technical support, and professional training. It is rare to find a manufacturer that supports its partners so thoroughly and consistently.

We cannot recommend Texecom, their products, and their people highly enough. Working with a team that genuinely cares about its customers and their success makes all the difference, and Texecom continues to prove why they remain one of the very best in the business.

27 de fevereiro de 2026
Opinião espontânea
logótipo da Texecom Ltd

Resposta da Texecom Ltd

Thank you for taking the time to leave such a positive review and for supporting Texecom over the past 21 years.

It’s great to hear that our products, technical support and training continue to support your installations. We really appreciate the kind mentions of John Gildert and Bob Penny as well — we’ll be sure to pass your feedback on to them.

Thank you again for your recommendation and for your continued support of Texecom.

Classificada 5 em 5 estrelas

Amazing workshop

Amazing workshop, course was taught very well and questions were answered by the book.

Interactive session which helped me learn the fundamentals of the system. In terms of wireless programming

5 de março de 2026
Opinião espontânea
logótipo da Texecom Ltd

Resposta da Texecom Ltd

Hi Cody, thank you for the great feedback. We're glad you found the workshop useful and that the interactive session helped you learn the fundamentals of the system, including wireless programming. We appreciate you taking the time to share your experience.

Classificada 5 em 5 estrelas

Field engineer visit

I recently attended one on my sites with field engineer Steve Gartside due to wireless issues with the system. Steve diagnosed the issue straight away and updated the firmware on the control panel which has now resolved the issues. He was very professional and prompt.

19 de fevereiro de 2026
Opinião espontânea
logótipo da Texecom Ltd

Resposta da Texecom Ltd

Thank you for your feedback. It's great to hear Steve quickly identified the issue and resolved it with a firmware update. We’ll pass your comments on to him.
Thanks again for sharing your experience.

Classificada 5 em 5 estrelas

Level 1 Texecom Training

Recently completed the level 1 training course with Bob and found the course content to be very informative and will certainly be useful to me moving forward, I will be booking on to the level 2 course soon.

Bob was also a great trainer, extremely knowledgeable on the Texecom products and the industry as a whole.

20 de fevereiro de 2026
Opinião espontânea
logótipo da Texecom Ltd

Resposta da Texecom Ltd

Thank you for your feedback. We're pleased you found the Level 1 course informative and useful. It's great to hear Bob’s knowledge and experience came through in the training. We look forward to welcoming you on the Level 2 course.

Classificada 5 em 5 estrelas

I recently completed my level 1…

I recently completed my level 1 training course with Bob. He was so so polite and helpful and taught me so much. I’ve now applied for my level 2 course so I can learn more. The equipment and technology that Texecom use is of elite level

19 de fevereiro de 2026
Opinião espontânea
logótipo da Texecom Ltd

Resposta da Texecom Ltd

Thank you for the feedback. We're glad you found the Level 1 course useful and that Bob was helpful throughout. Good luck with Level 2, we look forward to seeing you on the next course.

Classificada 5 em 5 estrelas

Training With Luke

Great product and training. Luke knows his stuff and is very friendly.

20 de fevereiro de 2026
Opinião espontânea
logótipo da Texecom Ltd

Resposta da Texecom Ltd

Hi Jake, thank you for the review, we really appreciate it. It is great to hear about your positive experience! We'll pass your message across to Luke.

Classificada 5 em 5 estrelas

Had training today with Luke

Had training today with Luke, was super helpful. Texecoms advise and support super helpful

19 de fevereiro de 2026
Opinião espontânea
logótipo da Texecom Ltd

Resposta da Texecom Ltd

Hi, thank you for your review. We’re really pleased to hear you found the training with Luke helpful and that our advice and support made a positive difference.

Classificada 5 em 5 estrelas

Had a great training course

Had a great training course , learned a lot of new things about the texecom intruder alarm system

19 de fevereiro de 2026
Opinião espontânea
logótipo da Texecom Ltd

Resposta da Texecom Ltd

Hi, thank you for your review. We're glad you found our training beneficial and thank you for sharing your experience.

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