This company, especially Matt ,kept in touch and showed proper concerns that everything was working fine . Also kept me in the loop ,regarding delay on one unit in my order . Not like bigger compan... Ver mais
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Leia as opiniões dos outros
I approached The Pond Guys as I wanted to recommission a swimming pool into a natural swimming pond. The pool had been left for years unused. Matt gave me solid advise and confidence to order a sys... Ver mais
Buying my filter upgrade from Matt at That Pond Guy has turned out to be a great experience. Easily found what I wanted and at the most competitive price. Delivered quickly and kept up to date with de... Ver mais
Good advice. My pond was so green that I couldn't see the fish.My neighbour recommended using regular liquid barley straw.I spoke to Matt about this and he suggested installing an Oase Filtral UVC 90... Ver mais
Informações sobre a empresa
Escrito pela empresa
We offer full pond contractor services; which include pond deep cleaning, pond maintenance, pond upgrades, pond building, pond fibreglass and more. We pride ourselves on doing a thorough, professional job at a competitive price. I’m Matt from the beautiful village of Burham in Kent. With a deep love for ponds and fish, I followed my passion and started That Pond Guy in 2021. My journey into pondkeeping began in 2018 when I built my own pond from scratch. Since then, I’ve been fully dedicated to providing top-quality pond maintenance and other services to others. I understand the importance of having a clear and healthy pond, as well as happy fish. We’re located in Kent but are proud to serve the entire South East region, including Kent, London, Essex, Surrey, Sussex, Berkshire, and Hampshire. Get in touch today for a free quote and let us take care of your pond needs.
Informações de contacto
Peters Barn St. Marys View, ME1 3ZS, Rochester, Reino Unido
- 07368372129
- matt@thatpondguy.co.uk
- thatpondguy.co.uk
4,5
Excelente
27 opiniões
Respondeu a 100% das suas opiniões negativas
Geralmente responde em 14 horas
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A superb job!
Really pleased with the pond cleaning service from That Pond Guy. Natalie and Billy arrived right on time and were friendly, polite, and easy to talk to. They took great care with both my ponds, checked with me whenever something wasn’t clear, and made sure everything was done exactly how I wanted.
The ponds look great now — clear water, refreshed, and everything left tidy. You can tell they take pride in their work. I’d happily recommend them for reliable and professional pond maintenance.
15 de janeiro de 2026
Opinião espontânea
Fabulous service from the initial point…
Fabulous service from the initial point of contact right through to appointment day. The team arrived on time, did a fabulous job of cleaning and tidying the pond, repaired pump, replaced fountain and left the site superbly clean. Professional and lovely people to have working with us and a credit to the company. Competitive pricing and no hidden fees. We will certainly be using again for our ongoing maintenance of our pond! Thank you so much for such a fabulous job!
8 de janeiro de 2026
Opinião espontânea
Unreliable Company
I contact this company on Monday, then they told me that they will come and visit on Thur, so I waited and reconfirm them on Wed, then they suddenly told me that they are not coming, so I asked when they will come, they said Fri or Sat, then I keep chasing them when will be the exact date and time, then they never response. I do not know why their review is so good. Base on how they treat customer, the review is not trustable. My feeling is if you do not want to come or do not want to do business, you can say to me, that is no problem, there is no way to waste a person's time. I did ask them if they really interested in the project or not and they replied they are still interested. I really do not know why they have to treat human being like that.
20 de dezembro de 2025
Opinião espontânea
Resposta da That Pond Guy
This review is misleading and omits key facts.
Following initial contact, one of our vehicles was involved in an accident. You were informed immediately. Despite this, we still said we would try to fit in a visit that week if logistics allowed and that we would confirm once possible. At no point was a firm or guaranteed appointment confirmed after the accident.
Your frustration is understandable, but it relates to the original builder who left you without a functioning pond for over a year, not our company. Expecting a 3 hour round trip during one of the busiest periods of the year, while we were operating with a vehicle off the road, and then threatening negative reviews when this could not be instantly accommodated, is unreasonable.
Threatening to post negative reviews for a service that was never carried out, and before any site visit took place, demonstrates exactly why we chose not to proceed. Clear communication, patience, and mutual respect are essential for projects of this nature.
Our reputation is built on completed work for genuine customers, as reflected in our extensive 5 star reviews. This review does not represent our service or standards.
Lining good, paving dreadful
Lining - 5 stars. Not so paving.
29th August - Lifting and cleaning the surrounding slabs, relaying the surrounding paving back down and bedding them in as they were originally
20th October - Crazy paving is notoriously hard to lay
29th August - We will bring a selection of new plants with us for you to consider. In one of the pots we will plant water mint, and at the correct depth it should do very well.
17th October - Two purple irises. No mint. I accepted the large amount of cement with stones as opposed to paving which was supposed to go back down because I had no idea how to sort out anything else in the time available. The next morning it was clear how much cement there was and how unappealing it was.
All complaints dealt with (with delays) by email.
17 de outubro de 2025
Opinião espontânea
Resposta da That Pond Guy
Thank you for taking the time to leave your feedback.
We are pleased that you were happy with the new liner installation, although we are sorry you remain disappointed about the paving. To clarify for those reading, the paving was relaid exactly as discussed, and you were consulted several times throughout the day before any mortar was added, while it was still workable, and again afterwards. Each time you confirmed you were happy with the layout and finish. You also kindly tipped the team at the end of the day, which suggested that you were satisfied with the result at that time.
Crazy paving has no fixed pattern or set layout, so it isn’t possible to return every slab to its exact former position. An independent landscaper you contacted separately confirmed that the paving looks good for crazy paving and that relaying it again would not achieve a better result.
We have already offered to return and move a few individual slabs as a gesture of goodwill, but this was declined as your only requested resolution was a complete relift and relay of the entire surround. This goes far beyond reasonable aftercare and would fall outside the original works.
We pride ourselves on the quality of our workmanship and communication, which is reflected in the hundreds of five-star reviews we have received. Natalie and Bill worked extremely hard on your project and took great care throughout, and we are confident the paving will blend in naturally as it weathers over time.
Kind regards,
That Pond Guy
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