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The Ayurveda Experience is one of the most recognized and trusted global houses of Ayurvedic brands which offers a thoughtful curation of personal care and wellness brands inspired by Ayurveda. The platform has over 2 million customers in over 25 countries and strives to bring you clean, safe and effective beauty and wellness products that carry the goodness of ancient Ayurvedic wisdom in their own unique way. Every brand reflects a distinct philosophy, aesthetic and ritual, designed to meet your evolving needs with time-tested ingredients and consciously developed formulations.
Holanda
3,8
14 opiniões
Respondeu a 66% das suas opiniões negativas
Geralmente responde dentro de um mês
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Deze olie maakt Je huid fluweelzacht.
Blijft niet vet.
En ruikt heeerlijk.
Resposta da theayurvedaexperience.eu
Dank je wel voor je mooie woorden! 💛
Wat fijn om te horen dat de olie je huid fluweelzacht maakt, niet vet aanvoelt en zo heerlijk ruikt. Dat is precies de balans die we willen creëren.
Bedankt voor je vertrouwen en het delen van je ervaring! 🌿✨
Met dank,
Team The Ayurveda Experience 🌸
Ondanks dat ik de producten best fijn vind, ga ik weer terug naar de Ayurvedische producten die ik eerder gebruikte. De commercialiteit die om de Ayurveda Experience heen hangt, klopt voor mij niet. Nergens op de website staat iets vermeld over duurzaamheid, of over de omstandigheden van de mensen die de kruiden plukken, enz. Voor mij is dat belangrijk en past bij de oude wijsheid van Ayurveda. Terwijl de kerstaanbiedingen je om de oren vliegen, wacht ik nog op de bestelling die ik november deed. Bij pure producten hoort voor mij ook een pure houding in de wereld en die voel en lees ik niet bij AE.
Resposta da theayurvedaexperience.eu
Bedankt voor het delen van dit weloverwogen en eerlijke standpunt. We stellen het zeer op prijs dat u de tijd heeft genomen om uit te leggen wat voor u belangrijk is, en we begrijpen waarom deze ervaring u ertoe heeft gebracht om u af te vragen of onze aanpak aansluit bij uw waarden.
Ayurveda draait in essentie om evenwicht, respect voor de natuur en bewust leven — en het is volkomen terecht om te verwachten dat deze principes niet alleen in de producten zelf tot uiting komen, maar ook in de manier waarop een bedrijf opereert en communiceert. Het spijt ons dat we onze toezeggingen op het gebied van inkoop, mensen en verantwoordelijkheid niet duidelijk genoeg voor u hebben gemaakt en dat de commerciële aspecten uw verwachtingen hebben overschaduwd.
We begrijpen ook volledig dat u gefrustreerd bent omdat u nog steeds wacht op een bestelling die u in november hebt geplaatst, terwijl er steeds weer promotieberichten werden verstuurd. Dat verschil heeft begrijpelijkerwijs uw vertrouwen en uw perceptie van onze intenties aangetast, en dat betreuren we ten zeerste.
Uw feedback wijst op belangrijke punten waarop we ons moeten verbeteren – niet alleen operationeel, maar ook in de manier waarop we onze waarden duidelijk en authentiek communiceren. Bedankt dat u ons aan een hogere standaard houdt en dat u met ons deelt wat ‘puur’ voor u echt betekent.
Met vriendelijke groet,
Team The Ayurveda Experience 🌸
I like this company and its products, while in the UK I purchased various items on couple of occasions and never had any issues.
EU branch is different story. I placed order which value is almost 300eur, 10 working days ago, it is still showing as yet to be processed. Customer services last week didn't give any update, just general talk about this being dealt with and I will be updated with tracking number soon.
Really shame, I might start looking for other companies, that sell Ayurvedic skin care products.
Resposta da theayurvedaexperience.eu
Thank you for sharing your honest feedback, and we’re truly sorry for the disappointment this experience has caused. We completely understand your frustration — especially since you’ve previously had smooth and positive experiences with us in the UK. You are absolutely right to expect the same level of service from our EU operations.
An order of nearly €300 remaining unprocessed for over 10 working days is not acceptable, and we sincerely apologise that the response you received from customer service did not provide clear or meaningful updates. You deserved transparency, not generic reassurance.
We have since reviewed your case and can confirm that your order has been delivered, and that you are currently in contact with our team regarding the replacement and refund for the unavailable item. Our team remains available to ensure everything is fully resolved to your satisfaction.
It is genuinely disappointing to hear that this experience has made you consider other brands, and we regret that we did not meet your expectations on this occasion. Your feedback is important to us and is being taken seriously as we work to improve consistency and communication across regions.
Thank you for taking the time to raise this with us.
— With sincere apologies,
Team The Ayurveda Experience 🌸
Hello,
Amazing to see such great customer service and professional communication experience.
Thank you for making me believe that such efficiency still exists.
Resposta da theayurvedaexperience.eu
Thank you sincerely for this beautiful message!
We’re delighted that our service offered you a smooth, efficient, and positive experience. Your trust and appreciation mean the world to us. 🌿✨
— With warmth,
Team The Ayurveda Experience
They:
1. Have great products
2. Have excellent and quick customer service
3. Are kind and caring towards the client
What else could we ask for?
Resposta da theayurvedaexperience.eu
Thank you so much for your kind words! 💛
We’re thrilled to hear that you love our products and that our team could make your experience a great one.
Providing excellent service and genuine care for our customers is what drives us every day.
Your support truly means a lot — thank you for being part of our community! 🌟
— The Ayurveda Experience
They are one of the best brands I have known in Europe. The products are really nice.
Resposta da theayurvedaexperience.eu
Thank you so much for your kind words! 💛
We’re truly honoured to be considered one of the best brands you’ve experienced in Europe.
It means a lot to hear that you find our products so nice — your trust and appreciation inspire us to keep doing our best.
With gratitude,
Team The Ayurveda Experience 🌸
Jeg har modtaget en olie der er udløbet i august 25. Jeg har kontaktet kundeservice 2 gange, og venter stadig på svar. Det er under al kritik at shippe en harsk olie, og så ikke svare på min henvendelse. Har købt to gange før, uden problemer. Men når de kvajer sig, står de åbenbart ikke ved det. Det er en dyr olie, så det gør mig selvfølgelig skuffet og bitter, og jeg forventer stadig, måske naivt, at de vil sende mig en ny. Indtil da, 1 stjerne.
Afgelopen weekend een bestelling geplaatst en op de website is er nog niets mee gedaan. Staat nog steeds op unfulfilled. Wel volledig betaald. Ik heb meerdere producten besteld. Ik heb inmiddels ook mailcontact tact gehad. Ik krijg een e-mail met een link om status te controleren maar daarvoor heb je een track and trace code nodig. Die heb ik dus ook nog niet 😡
10-9-25 ontvangen en helemaal happy!!
Tolles Produkt,meine Haut fühlt sich geschmeidiger an,sieht frischer aus,ich bleibe dabei,prima!
Ich bin sehr zufrieden mit dem Baalayah Körperöl. Ich mag den Geruch und das Gefühl ein Produkt mit natürlichen Inhaltsstoffen. Einen Wow-Effekt hatte ich nicht, aber ich bemerke schon, dass ich mich wohler fühle in meiner Haut, wenn ich das Öl regelmäßig anwende.
Heerlijke producten. Geen lange ochtendroutine met verschillende crèmes maar 3 druppels olie voor je gezicht. Zachte huid, subtiele glow, geen make up, heerlijke geur.
Erg zuinig in gebruik dankzij het pipet waar je goed mee kunt doseren. Nette levering en veilig verpakt, ook mooi om te zien. Niet heel belangrijk maar wel mooi meegenomen. Voor mij niets anders meer. Zo makkelijk.
It‘s a week now that I have my antibiotics with differin gel and every morning and evening face oil and just WOW! I was so afraid of flaky skin (which I had before with the antibiotics) but now it‘s just perfect! No more acne and just a healthy, hydrated, glowing skin! Your products are just amazing!!!
UPDATE 2: My order arrived today and the products even though I haven't tried them yet have a good package and look good. In the meantime, as I have received no information from the company about my order - when should arrive, or even if it has been shipped at all, I have asked for a refund and they've said that they will do so... and today I just received my order... Conclusion... they need to organize better their customer service and notification system but they are a legit company. 3 stars for the frustration.
1st Review: I placed my order 10 days ago and since then I haven't had any information at all about my order. When I tried to reach them through email 4 days ago I received an answer saying that they would notify me ASAP which never happened. And I still have no news from them.
UPDATE 1
After I posted my review here and tried to contact them again via email and Instagram they sent me the same automated e-mail I received from them 5 days ago, saying nothing at all... and just like that I lost every hope I had that there are legit
Excellent customer service.
Fast delivery of my first order, quick response from the customer service department (I received an answer to my email within 24 hours) and I'm very happy with the quality of the oils I ordered.
Would recommend.
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