Fantastic customer service I purchased the wrong perfume accidentally. The customer service from The Beautiful was amazing. Harriet responded almost immediately, and out of hours. I returned the sc... Ver mais
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Leia as opiniões dos outros
Perfect! Best, most competitive price online for the fragrance I wanted to purchase, and, even better, it was sent out the same day, arrived two days after purchase! Free postage and beautifully, secu... Ver mais
Im happy with my parcel, i received my two items in good condition even taped the lid on an item that had no box to ensure it wouldn't leak. They came fully protected and they even gave me a couple fr... Ver mais
I received an expired product, but after some communication, the company resolved it and issued a refund. While I appreciate that the issue was eventually resolved, it did take some time and effo... Ver mais
Informações sobre a empresa
Escrito pela empresa
The Beautiful™ - Uncovering The World's Best Beauty Discoveries. Worldwide shipping from the UK.
Informações de contacto
Unit 5 Williams Court, Littlemead Industrial Estate, GU6 8NE, Cranleigh, Reino Unido
- 01483 906802
- support@thebeautiful.co.uk
- thebeautiful.co.uk
4,8
Excelente
117 opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Respondeu a 100% das suas opiniões negativas
Geralmente responde dentro de duas semanas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Very prompt service
29 de abril de 2024
Smooth and Efficient
The process from order to delivery was seamless and very efficient.
29 de abril de 2024
Exceptional customer service
Exceptional customer service, and fantastic products at great prices. I cannot recommend highly enough.
29 de abril de 2024
My only place for cosmetics products
Usually, I buy cosmetics products in nearby offline stores (Tesco, Boots, etc.). This month I saw FB page of The Beautiful and was very impressed by the products they sell. My order was shipped very quickly. Cinamon Mint toothpaste is my love. They just stole my heart
7 de março de 2024
Opinião espontânea
I got the product
I got the product, but I think it is out of date and most of the gas has gone, so only half of the product can be used.
27 de fevereiro de 2024
Resposta da The Beautiful™
Hello Nicola,
We'd like to assure you that under no circumstances would we retail products which are out of date. You can rest assured that the product you have is fresh and in date.
If you need any further help with your product please feel free to contact us so we can try our best to help you,
With very best wishes,
Harriet @ The Beautiful
Timely Arrival…
Package arrived in very quick time after order placed. Beautifully packaged.
28 de fevereiro de 2024
Resposta da The Beautiful™
Thank you for taking the time to share your experience with us, Barbara =)
Resposta da The Beautiful™
Thank you for taking the time to share your experience with us, Maggi, we really appreciate it =)
Order was received promptly without any…
Order was received promptly without any damage and the free samples were a lovely surprise
27 de fevereiro de 2024
Resposta da The Beautiful™
Thank you so much for your kind words, it's means a lot to us
Great service
Great service. Package arrive the next day! Value for money as well. The price was the best I could find online for the product I ordered
27 de fevereiro de 2024
Resposta da The Beautiful™
Thank you Pauline, we're glad we made you smile =)
Amazing products and service from the…
Amazing products and service from the team. thank you for support.
16 de fevereiro de 2024
Opinião espontânea
Resposta da The Beautiful™
Thank you for taking the time to share your experience with us, Paul =)
Fast delivery and really knowledgeable…
Fast delivery and really knowledgeable about products over the phone. It’s nice to be able to chat to somebody rather than a robot.
2 de fevereiro de 2024
Opinião espontânea
Resposta da The Beautiful™
It's our great pleasure Aj, I'm glad we made you smile.
Poor customer care and lack of help.
Despite paying £3.99 for delivery the parcel was left unattended at our front door supposably under unenclosed porch which we don’t have. When we got home later that evening, the parcel was not there and so we reported this immediately to Customer Happiness Manager. She then informed us that all we could do is to report to the police for a crime number. We felt it was very dismissive and put the responsibility on to us despite never receiving the item. Normally you will expect support from Customer Services which is what leads us to provide this negative feedback.
As it happens somebody return the item to our door a few days later, but presumably a well intended neighbour who saw the parcel left on a busy street.
27.03.2024 - UPDATE- I have been forced to amend my review as Customer Manager didn’t like that I shared my personal experience on Trustpilot. Customer Manager advised that if I don’t amend my review there will be legal actions taken by sharing that my goods were not delivered by the shipping company. Instead of seeking feedback from logistic company and verifying why high value item been left on the street, I’ve been chased by e-mails to ensure I amend my feedback on Trustpilot.
Also to add that replacement item was never offered to me as advised in the feedback below.
30 de janeiro de 2024
Resposta da The Beautiful™
Hello Kristina,
I've just been reviewing the correspondence you had with our team. They have offered to replace your item for you and they have responded to all of your emails with immaculate punctuality. The only reason they requested that this be reported stolen is because Royal Mail confirmed that the parcel was delivered to the correct address and this was a high value item.
I hope that helps to clarify this for you,
With very best wishes,
The Beautiful
Resposta da The Beautiful™
Thank you for taking the time to leave your review, Ross, we're glad we made you happy =)
Vielen Dank!
Alles hat wunderbar geklappt: Bestellung, Lieferung, Abrechnung
Wunderbar!
Ich werde wieder bestellen. Bin sehr zufrieden!
27 de dezembro de 2023
Resposta da The Beautiful™
Danke =)
Resposta da The Beautiful™
Thank you for taking the time to leave your review, we really appreciate it =)
I ordered the eccentric molecules and…
I ordered the eccentric molecules and for £25 I was very disappointed. It’s only 2ml
27 de dezembro de 2023
Resposta da The Beautiful™
Hello Mary,
I can help with this =)
The Discovery Set that you ordered features 5 minis to try to see which scent is your favourite. I hope that helps,
With very best wishes,
Harriet
The Beautiful
Top Shop!
Schnelle Lieferung, Guter Preis, einer der wenigen Shops wo man es überhaupt in Europa bestellen kann. Sehr zu empfehlen dieser Shop!
29 de novembro de 2023
Resposta da The Beautiful™
Thank you Stefan =)
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