The Bed Supermarket 

went out of their way to get a bed to me, and they are genuinely working through the back log dont believe everything you read they have reallly tried hard

An absolutely deplorable company, please, please look elsewhere for your product/s, here is my experience to date:

Good website with lots of products, easy to order, immediate response by email confirming order (6/1/26) and delivery instructions. Payment for divan bed, mattress and headboard taken from my account.

Claims on the website confirm products delivered within seven days, which was part of my decision making as the bed was needed for visiting relatives mid January. No delivery was forthcoming and I had to ring the company to get updates. Only a generic answerphone message, or put on hold when the phone was NEVER answered on any occasion.

Emailed the company to get an update, only to receive a reply claiming the order was in their system, but delivery dates could only be obtained from their new delivery company called V1, so left in complete limbo as to when the bed would be delivered.

I emailed the company again requesting I wanted compensation for the inconvenience of the non delivery and the monies having already been taken from my account. Received a reply claiming the management would sort, once the bed was delivered.

The delivery company sent a text confirming they would deliver the bed, mattress and headboard on Tuesday 27th January, therefore not within The Bed Supermarket claims of seven days (ordered 6/1/26). Delivery took place by a team of two, who were polite and took the divan bed base and headboard to the room, NO MATTRESS WAS ON THE LORRY, therefore the bed could not be used causing yet more inconvenience.

The delivery team contacted their office whilst at the property to be told a member of their management would contact me why the mattress was missing off the lorry and with an update - NO COMMUNICATION from them. I had to call their office the next day to be told they were looking into it and would advise when the mattress would be coming on another delivery date.

The V1 delivery team would not stay at my property whilst the unpacking and the checking of the items were taking place. Informing me any issues are to be taken up with The Bed Supermarket.

Yes, you've guessed it, THE UNDERSIDE OF THE DIVAN BED BASE WAS RIPPED and it was obvious it hadn't been stapled down to the base properly whilst in production. I took relevant photos to send on an email to show and prove the damage, also informing them of the non delivery of the mattress.

Yet again, and as before I rang on numerous occasions to get generic answerphone messages or holding on the line without any reply. Yet again, I emailed the company requesting a member of The Bed Supermarket contact me to discuss the issues, to date NO COMMUNICATION IN ANY WAY HAS BEEN FORTHCOMING AND I AM LEFT WITH A DAMAGED BED WITH NO MATTRESS AND CONTINUED INCONVENIENCE.

NOT FORGETTING PAYMENTY HAS ALREADY BEEN TAKEN FROM MY ACCOUNT.

If communication is not made by The Bed Supermarket in trying to resolve and update me of the situation it will leave me no option but to contact my bank to try and get my money back, contact trading standards and potentially the small claims court.

I am aware things go wrong and I feel the benchmark of a professional company is how they put things right when service and their claims with their marketing don't match the reality.

Message to ones self, don't get seduced by low offers and online purchases of such important items and when companies rely on separate delivery companies. Buy local or at least where you can visit a company face to face. I'm a pensioner, you would think I would have learnt by now !

To all those good reviews on Trustpilot, count yourself very lucky indeed. Will The Bed Supermarket reply to this review - I wont hold my breath given the complete lack of communication so far.

My mattress was ordered on the 20th Jan and should’ve been delivered on the 29th. However, it wasn’t until I request more information on the delivery that I was told that there’ll be delays due to changes in couriers. An issue that was not advertised on their website and from what I can tell from the reviews has been an ongoing issue for months. I received an email on the 28th stating that the couriers would reach out within 24-48 hours to book a delivery slot. Not only have they not reached out, but I tried to call their sales team to find out more information for the call to be dropped on me.

I told them I will be contacting my bank to reverse the payment if I’m not contacted by the couriers. As stated by others from these reviews, this seems to be a dishonest, corrupt business with poor communication and organisation skills.

Do not trust them.

UPDATE 03/02/26

I didn’t receive any notification from the couriers by 30/01. This review was seen by Mike and I was contacted about the status of my order by Mike (not after the several emails or calls). They stated that usually the couriers would reach out within 24-48 hours to book a delivery slot and the mattress should be delivered soon. I stated that this was the same statement made in previous emails and the item should've been delivered by now. They stated that they would contact me within 20 minutes with an update.

After 2 HOURS, they stated that the mattress I ordered was found in the warehouse with a hole in the packaging meaning that not only did the mattress get damaged, I was lied to that the mattress was given to the couriers. The mattress would have to be produced again and a delivery time organised in the future.

I have contacted my bank to raise a dispute on the undelivered mattress.

The lack of communication, organisation and stress that I have endured from this company is something I haven't been through before.

This company is awful firstly in my previous review I where I said we are without a bed due to extremely bad delivery arrangements and failures. The bed arrived l. It's terrible unable to fit the headboards due the bed not being correctly made and whilst looking inside through the drawer openings to try to find the missing fixing points it became clear that the build quality and finish is very poor, like a diy project. Customer services are also very bad they have adopted the Chinese approach of asking for photos and ignoring you when you tell them it is impossible for me to take photos inside the bed box. I am very sorry that I did not opt for paying the extra 50gbp to have the delivery people put it together , the problem would then have been theirs and I suspect that it will cost me more to get it sorted out.

Amazing service ordered a complete bed set and was delivered within 5 days from ordering and the quality for the price 👌

Generally, I don’t post on trustpilot.
Mainly because, if I get a service I expected, why should I.
The Bed Supermarket, delivered on the product and the delivery.
I recognise they don’t make the products, yet they absolutely deliver on service.
💯 respect to this company

Bed delivered, installed , broke down and took away old one, and made a clean job of it.

Top quality bed, exactly what we had hoped for. We had family staying at short notice so were frantically getting a spare room ready. The bed is so comfy we've started using this as our own room and plan to order another one the same for our main room once thats decorated too. James and Neil who delivered it were spot on too. Overall very happy indeed.

Great service, super reliable and a company I would use again

Really pleased with my mattress - certainly a huge improvement on what I was using so super pleased.
Received notification of when delivery was to be expected and that was bang on time.

Superb premium quality product, delivered fast in super packaging, with clean van and professional friendly driver at the correct tracking time. Super easy order process and website. Perfect experience from start to finish. I highly recommend.

It was a really slick process working with the Bed Supermarket, the communication was superb and we were kept up to date with every part. The quality of the product was also of a high standard and our nights are far more restful with our new mattress.

A very comfortable mattress at a reasonable price. I needed a new king size mattress for my guest bedroom. I didn't expect to get it in time for my daughter's planned sleepover event, but these guys went above and beyond to get the delivery scheduled and make it happen. The customer service was excellent throughout and the delivery guys turned up on the stated date and time. Couldn't ask for more! 5* Highly recommend.

Excellent service from placing order to having delivery kept well up dated great delivery 2 persons couldn’t do enough to help also the mattress was well packaged and protected from damage , will definitely use this company again

Absolutely awful experience buying from Bed Supermarket. Twin beds ordered 26/12/2025, first delivery date cancelled day before scheduled delivery followed by silence from the company. I tried to call them but the phone kept hanging up, I emailed them but never got a response, I left a message for them on their web site messaging service and still no response. I even tried to cancel the order but because the company refused or were unable to engage with me this also failed. Beds were eventually delivered over a month late. The drawer runners had missing screws and the mattresses overhang the bases on both sides and top/bottom.
I will never deal with this terrible company again

After a long wait, my mattress was delivered. Spoke to Miles who was helpful:) however I bought the incorrect size. Have requested an exchange but anticipate a delay.

Received the mattress today. Fantastic quality. Nan very happy

Awful do not order unless you want to spend forever chasing goods that will never seem to arrive. Over 7 working days since order and no beds. Really poor communication about timescales. Would not have used had I known.

Extremely late delivery and not enough customer advisors to deal with the calls. It took less than a week to produce my mattress, but it then took over 2 weeks to be delivered. It was taking about 2 hours to get through to an agent via the phone and email’s weren’t replied to. I asked for a manager but he wasn’t available. The company state 7 working days from ordering mine took 16 working days. The company then stopped taking calls to deal with the back log of orders, so as a customer I couldn’t contact them. I have emailed the manager over a week ago and still no reply. UPDATE I have now received a call from a manager in response to my email. The situation has been explained and I have received 10%compensation.

Estimated eta of my delivery was frequently updated so the delivery arrived exactly when expected.
The delivery drivers were very friendly & helpful and delivered my goods in a careful & courteous manner.