The Belfry Hotel & Resort Opiniões 124

I visited the Belfry on the 18.2.26 for an overnight SPA stay with my mother to enjoy a relaxing birthday which was much needed. On arrival I was surprised at how lovely the hotel and surroundings was as it was not what I was expecting. The hotel was clean and surprisingly bustling which lifted my spirits.The rooms were fantastic, relaxing and very clean. The spa and fire and ice experience was out of this world with endless different treatments to experience.The beauty treatment was fabulous it completely relaxed me and the smell of the products were also contributory to my sense of relaxation.Our even Meal was out of this world. I just about managed a main meal as I over did it with the vast selection of starters. I also need to say a great thank you to Kerry Stratford Chandler one of the managers of the leisure centre who was the first person that we met on arrival in the leisure centre carpark as we were unsure where to go. She walked with us to the main reception and gave us information about navigating our overnight stay. We met her the next morning in the leisure centre for a bonus 2nd mini SPA morning where she was friendly and accommodating, she even gave me and my mother little muffins for my birthday x I enjoyed my stay so much that I have booked another overnight stay and will be bringing my children so they can enjoy the basketball court,mimi golf. Swimming pool with slide and football.

I was really concerned having read reviews disappointed with the Sunday roast lunch/dinner which was included in our overnight stay but after contacting the team they made sure I was able to have an halal option and checked in with me on arrival to the restaurant.

Staff were all really friendly and we got an upgraded to a room with a terrace. Downside to the room was the positioning of the mirror (way too high) in the bathroom and size of the basin, as well as no vent.

But the bedroom itself was lovely, spacious, clean and quiet onlooking the golf course.

Breakfast was disappointing as the fry up did not have vegetarian sausage or vegan meat options if this was included it would have been enjoyed.

The other thing I was disappointed with was that I unable to book any spa treatments during my stay and wasn’t given a reason as to why not, I had stayed a Sun - Mon and had initially booked for this purpose so was a bit disheartened.

We had an afternoon tea voucher and the staff who looked after us were super sweet, warm and welcoming. The afternoon tea was lovely.

Overall I thoroughly enjoyed my stay but the few tweaks I mentioned would have made all the difference and I would have rated it higher.

Thank you all for taking such good care of us. Happy Easter.

We booked a spa break at the belfry and were very looking forward to our stay. My boyfriend is a big golf fan and this place was definitely one of the most luxurious spas we have stayed in, or so we thought.

We stayed Sunday to Monday and we decided Monday morning to wake up early to use the new facilities and overlook the sun rise on the golf course, but we did not expect to wake up to bed bugs.

On Monday 16th February me and my boyfriend woke up to bed bugs in our bed. We were in absolute shock and disgust. We went down to reception immediately and informed them. Jenn was helping us and I appreciate she was doing what she could in the immediate aftermath, but this completely ruined our stay. We were given X2 drinks vouchers which was pointless as we were checking out that morning. We also did not use the spa in the morning as we left our swimming suits out and did not want to risk any contamination. We asked if they could provide us with any swimwear and they said no, which was really frustrating as we lost out on half our stay and actually the whole reason why we came to the belfry in the first place. At a 4 star hotel I would've thought they'd have swimwear to give us. We also had to go back to reception at least 3 times for an update, because they refused offer us a refund there and then. We did get use of the driving range complimentary, but we were frustrated given the evidence how they wouldn't offer us a refund there and then.

We were told they were getting externals to come in to thoroughly review and that they had our contact details, which they would contact us with a un update. We had to call up 7 days later as we heard absolutely nothing, which I think is disgusting. To not be kept informed from a 4 star hotel, we expected better. 9 days later we finally got an email confirming bed bugs were found in the hotel, and as a "gesture of good will" they would give us a full refund. We left items behind, had to quanartine our items, do excessive high temperature washes, and ultimately (continue to) live in fear in case we have brought any home. We lost out on the entire second half of our spa break, and this completely ruined our valentine's weekend. To top of off, we had to chase the Belfry AGAIN a week later as we still didn't have the refund. It took around 19 days in total for us to get a refund, which is absolutely disgusting, unprofessional, and shows lack of client care.

I have no idea if the hotel still has bed bugs, but for reference, we were foom 3507. We were offered a room 3 doors down on 3510 which we were too scared to even remain in, and really we should have been given a room at the other end of the hotel, and an upgraded vacant room given the catastrophy.

If you have an upcoming booking ring up to check if they still have bedbugs or not, and make sure you thoroughly inspect your room head to toe as our room had a mattress encasing, but it didn't stop the bedbugs.

As well, the spa is very busy, overcrowded for the amount of loungers available. There was an outside area, but it wasn't summer time, so everyone wanted to be inside. Usual selfish style of people leaving towels on loungers for hours whilst they're using the facilities, having treatments. Also, we had a 25 minute treatment with our package, and for both of us, from start to finish lasted about 17 minutes. Even our treatment was cut short, we didn't get the full experience. So if you have a treatment, check how long your treatment even lasts. The massauss was lovely, but we paid for a 25 minute treatment and got about half of the time, which was very disappointing. Our treatments were at 5:45pm so whether they were ready to leave for the day, but that's not the point.

I used to go for Sunday lunch at the Belfry a few years ago and it was always a very special experience. Whilst it was priced around £30 a few years ago this was seen as expensive but you got so much value, excellent service and beautiful surroundings. Our last two trips have been a far cry from the good old days. The price has now soared to nearly £40 per person and the venue has become something more akin to a whacky warehouse with families packed into every inch of the rooms. On today’s visit we waited 20 minutes to be seated and a further 20 minutes to be served our drinks. The first drinks order was wrong and my partners Chardonnay turned into a pint of Stella? We then received a 250ml glass of Chardonnay, not the 125ml we’d order and got charged £17.50 for it! Now let’s put this into perspective, the bottle retails at £9.99 online and you’re being charged £17.50 for a large glass of bang average plonk. The place is being run by young kids that are probably on minimum wage that haven’t got a clue what they are doing. Come on the Belfry. Your making enough money to start paying for quality staff that know what service looks like. Your charging prices that would be more suited to a Michelin Star restaurant and your serving Toby Inn food. I’d sooner go down my local country pub for a much better meal at a fraction of the price.

I have stayed at these apartments the belfry and found them immaculate picturesque and very smart. Getting in and out of the apartment was no problem, and the team.there were always on hand with any assistance required. 10 out of 10

Really poor experience.
Only one restaurant of 4 allows dogs.
The main dog friendly restaurant forgot about our table, the brought out the wrong food, then forgot the main ingredient and then just asked if we wanted a take away instead after 1 hr and 15 mins! No chefs apology or anything. This was twice!
The hotel ran out of water bottles and we were asked to go to the reception to get more. At reception they didn't have any!
The general culture among the staff was cold and unwelcoming.
You can only watch the TV with your own netflix and disney subscriptions. The shuttle board you have to pay £25 per hour.
The only positive: the new kids pool was fun for little ones.
This isn't a place i would recommend.
Really poor and really disappointed.

My sister and I came here as a little treat for ourselves as we we thought it was time to be waited on and get some posh treatments done, but we got the total opposite! In a nutshell, most of the staff couldn't be asked whenever we addressed anything not to mention rude! Upon arrival, there was dust around the tea tray, no curtains in the room, just a pathetic plastic sheet that supposed to be blinds and wouldn't even shut properly! Phone numbers were out of date in our room, when we addressed the many issues we had, the manager was evasive to say the least, got high rated and said you're welcome to leave if you're not happy even after I told him I'd travelled from London to Birmingham for this weekend break on public transport, where the hell did he expect me to go!! Rather than managing the situation which is what managers are supposed to do, he was fobbing us off and trying to get rid of us. Our whole experience was terrible, I expected a lot more from a high end place like the Belfrey, I've had better facilities and stay at the Premier Inn... No word of a lie! What a blasted waste of money... These toffee nosed people need to get a grip, stop exaggerating what they offer and stop ripping people off for rubbish service!

I attended a conference at The Belfry on the 9th and 10th of this month, staying both nights in the Brabazon rooms. I thoroughly enjoyed my stay and found the hotel, its amenities and staff to be nothing short of first class. I look forward to future stays, whether they be for business or pleasure.

28th December we stayed at the Belfry Hotel,
dining was good the spa was good, we were in a room above where all the bins were being emptied, This room should not be used, it was above where all the bins are emptyied,i think i managed 2 hrs sleep, loads of talking all night, shouting, and crashing of bins, and the din of some kind of machinery, for a 4 star hotel, disgusting,
i did comparing the next morning, and i was offered a discount if i wanted to return, as per normal i received a feed back form, stating the above, to date no reply, Shameful service, i strongly recommend the manager tries a night in that room,

We had a lovely time at the Belfry Hotel & Resort. The staff were overall good and made us feel welcome throughout our stay.
The spa facilities were amazing and so relaxing. The spa team were courteous and attentive, taking the time to show us the facilities and make us feel at ease. A special thank you to Katie in the Spa for an incredible massage—it was soothing, unhurried, and left me feeling rejuvenated.
The cleaning staff were friendly and helpful, and overall, the service was excellent.
I would also like to extend a big thank you to the Night Manager, Sergejs, who went above and beyond when we discovered stains on our mattress and bedding. He immediately moved us to a family room and even carried our luggage—his professionalism and kindness were greatly appreciated.
While the kitchen and restaurant staff seemed slightly rushed and stressed, the overall dining experience was still enjoyable.
Thank you again for making our stay memorable.

Place is relying on hosting the Ryder cup in 2002, shame the place doesn’t appear to have been updated since then.

Impossible to park and state of carpark is worse than a dirt track

No lights in the evening

Overpriced

Ignorant staff who think they are better than everyone else

Booked for my wife's birthday.
Spar and facilities very good.
Room stayed in overnight no air-conditioning and wasn't cleaned properly on arrival ( hair by kettle ).
Spoke to reception and they said they would get house cleaning to come to Room. They didn't and there answer was we will pass on your concerns . Disappointed with reply considering price you pay for room.

Just home from a Sunday night 'deal' stayover feeling tired and underwhelmed, due to lack of sleep.

Starting with the good, we had a lovely Sunday lunch in the Ryder Grill. We were given the bill for the meal and drinks by mistake (I'd pre-paid lunch as part of the deal). Pretty shocked to see Sunday lunch with 2 halves of lager was £105. This included a 10% service charge....the bill asks if you want to add a gratuity. Who in their right mind pays £105 for lunch plus service charge and wants to add gratuity? This is greed on the part of the hotel. My drink was wrong, I ordered Camden Hells and got Camden IPA. Not a massive problem, so I didn't say anything.

We then had a spa treatment. You are not able to choose the timing of your treatment as it's allocated. We both had a back, neck and shoulder massage, which were fantastic. The relaxation room was anything but. It was rammed. We had to wait for people to leave before we could sit down. To top it all, a group of screeching ladies turned up.

We went to the pool and struggled to get a chair. Luckily, a couple left as we arrived. Only one jacuzzi was working and it was hogged by a group of ladies with a bottle of wine (good for them). They stayed there the whole of the time, so no one else could use it. There is no privacy in the changing room and towels and robes had been left dumped in a large pile on the changing room floor.

The bad: Our room was in the Torrance wing. No AC, which is odd for a 4* hotel. The room did get stuffy in the night but we couldn't open the window due to the horrendous noise coming from (we think) a plant room nearby. A very loud, low, rumbling noise, much like a generator running all night. We called maintenance at 10:30pm, he arrived at 11pm. The first thing the guy said was "we do get a lot of complaints". If the hotel is aware that the noise causes issues, why put guests there until it's resolved??

We were offered a change of room but having to pack up at 11:15pm is not ideal. It was suggested we leave our belongings in the room and sleep in another part of the building. I'm not prepared to leave personal items and move to another room. The room allocated should be fit for purpose.

We thought the noise would stop when the kitchen stopped food....but NO. It carried on. I had ear plugs, I could hear the noise through them.

The noise can be heard along the whole of the Torrance corridor. If a hotel is charging £105 for Sunday lunch and £12 for a 175cl glass of Pinot Grigio, I am absolutely sure they can afford to sort the issue with the AC/ventilation/extract or whatever the problem is.

Needless to say, neither of us had any sleep. We mentioned to reception, who apologised but it's not the point. This room should NOT have been allocated.

Breakfast was fine but I noticed it's £21.50pp for non-guests. This is more expensive than London hotels.

This is the 3rd stay at the Belfry. Each time, there has been a small niggle. This time I can't justify the price against the guest experience. The hotel is pricing itself out of the market. If you advertise as a 4* and charge these sort of prices, the experience should be perfect.

I'm not prepared to try a 4th time. I will be spending my money elsewhere.

Wow! Such a beautiful place to have Sunday lunch and very tasty too. Staff are very helpful and friendly.

Not worth a spa stay. Messy, no elegance, noisy. All about money. Very shabby, needs updating. We did not get the package we paid for. Definitely not worth it. Far better spa stays within the area.

Very disappointed. I have been to quite a few Spa days and this is by far the worst one I have been to. When you think of a Spa, you think of elegance. This unfortunately was far from elegant. If you did not know better you would think that you were in your local council leisure centre. In addition to this the ladies toilets and changing rooms were out of action so we had to use the men’s toilets and changing rooms. Unfortunately the smell in the men’s toilets was awful. In addition to this, in other Spa’s I have been to you at least normally see some of their products in the changing rooms, such as hand lotion and body lotion, not at this Spa. At previous Spa resorts I have found that one of the most relaxing places is the quiet relaxation room. Unfortunately there is not one here. There is a room where you can relax but due to the fact that it is also the room where you wait for your treatment then it is by far from quiet and relaxing as there is so many people coming and going and names are constantly being called out by staff. The lunch was adequate although nothing like any other Spa days I have had and I nearly died when they charged me £16.50 for one glass of wine!!! The only real highlight of the day, apart from enjoying my friend’s company was the treatments that I had from Candy who was excellent and a credit to the facility. I am sorry but I will definitely not be coming back.

We stayed on the overnight dinner package. All of the staff we spoke to were fantastic, attentive and polite an absolute credit. Our room was in the main building, the room was nice but could have benefited from air con, also no mini bar. We used the brand new pool which has recently opened, its great for young children, felt more like a public swimming pool, but the sauna, steam room and fire and ice were good, the lockers are small and no hangers for jackets etc which is a real shame. The buffet dinner was nice and had a good selection, however when we checked in at 3pm they only had 9.30pm dining left which was quite late, not sure if you can pre-book an earlier time when booking. The bar area is great for a pre-dinner drink with entertainment too. Overall a nice stay in a comfortable room with good food and a tasty breakfast.

From the very first moment I stepped through the doors at The Belfry, Michelle at reception set the tone for what has been an unforgettable stay. Check-in can often feel routine, but Michelle turned it into something special. She greeted me with such warmth and professionalism that I instantly felt relaxed and welcome. The process was smooth, effortless, and above all personal — she took the time to make sure every detail was right, and nothing was too much trouble.
But what makes Michelle truly exceptional is that her care didn’t stop at check-in. Throughout my stay she has been consistently amazing — always smiling, always approachable, and always ready to help with anything I needed. Whether it was answering questions, offering advice, or simply checking that I was enjoying myself, Michelle has gone above and beyond in every possible way. She has a natural ability to make guests feel like VIPs, balancing efficiency with genuine kindness and attention.
In just one night she has already left a lasting impression, and it’s because of her that I’m already looking forward to returning. Michelle embodies the very best of hospitality — thoughtful, attentive, and sincerely dedicated to making each guest’s experience as good as it can be. The Belfry is a beautiful place in its own right, but staff like Michelle are what truly make it five-star.
If I could give more than five stars, I would. Thank you, Michelle — you have completely elevated my stay and set the gold standard for service.

What an experience!! It was like I had landed in a third world country. On arrival all looked lovely with loads of available car charging stations. I checked in and made my way to my room. Gosh the place is massive it was miles away. As soon as I as opened the door it was like walking into a green house I couldn’t breath. I opened the window it made no difference. I made the long walk back to the reception as no one answered the phone on any of the lines. I explained I couldn’t breathe and definitely couldn’t sleep there. They said all the air conditioned rooms were fully booked but they would send up a fan; I asked for two. I then went to meet family as we were attending a party in one of the rooms. I was gone for about 30 mins. After arriving back at my room they had done nothing there were no fans plus the plant I bought as a present was wilting. Again not answer on any phones. So the long road back to reception once again!! She said she would immediately send the fans so I walked back once again and sat there for another 15 mins but I couldn’t stand it so again I tried the phone but to no avail so once again I walk to the reception (by now I reckon I had made my daily steps) .. I was rather assertive this time because I was so fed up. This time the guy said he would personally bring them. Makes me wonder why they have invested in so many EV charging stations instead of air conditioning!! There wasn’t enough bar staff either so we had to wait for ages to get a drink and boy was I thirsty after the green house episode. I also noticed the person at the side of me was given a dirty stained coffee cup and had to ask for a clean one. The room was in need of some TLC and my bedside table hadn’t been cleaned properly. I can really complain about anything else it was all average with a pretty decent breakfast. I wouldn’t give the hotel more than 3.5 stars to be honest although I didn’t experience the spa and maybe if I had had air conditioning this whole episode may have had a different outcome. I won’t be rushing back. I was going to give it 2 stars but felt 3 stars was fairer.

Spa break amazing. Excellent treatments by skilled and experienced staff. Facilities of pool, sauna, jacuzzi, and steam plus gym are all good. The food is fantastic, with great service. Staff are professional, helpful and friendly.

A calm and peaceful environment for a relaxing break. The best night's sleep with comfortable beds. I can highly recommend this delightful oasis near Cambridge.