The Better Menopause Opiniões 28

Resposta da The Better Menopause

Há 5 dias

Hi Jane,

We are so sorry and we completely understand how worrying it is to be waiting for an order.

We have looked into this and can see that your parcel experienced a delay at the airport during transit to Australia. Our customer service team has been in touch via email earlier today with some options for you.

If you haven't received our email or have any further questions, please don't hesitate to reach out to us directly at hello@thebettermenopause.com — we want to make sure this is resolved for you as quickly as possible.

Many thanks,
The Better Menopause Team

Resposta da The Better Menopause

Há 5 dias

This has made our day — thank you so much for taking the time to leave such a wonderful review!

We are absolutely delighted to hear the product has made such a difference for you, and we are so pleased we can deliver to you in Australia. Comments like yours are exactly why we do what we do 🙏

Please don't hesitate to reach out to us at hello@thebettermenopause.com if you ever need any advice. We are always here to support you on your journey.

Many thanks,
The Better Menopause Team

Resposta da The Better Menopause

Há 5 dias

Thank you so much for taking the time to leave such a lovely review, we really do appreciate it!

We are so pleased to hear that The Better Gut is working so well for you. Targeted probiotic support is so important during perimenopause and beyond, and it is always lovely to know that our team have been helpful and accommodating along the way.
Please don't hesitate to reach out to us at hello@thebettermenopause.com if you ever need any advice.

We are always here to support you on your journey.

Resposta da The Better Menopause

8/04/2026

Hi Melanie,

Thank you for taking the time to share your experience, and we're sorry to hear you didn't notice the improvement you were hoping for.

Probiotics work cumulatively over time, and what's interesting is that many customers who felt little change while taking them only noticed the difference once they stopped, which can be a sign that the benefits were quietly building in the background all along.

That said, as with all supplements, we are all individuals and our bodies respond in different ways, and we completely understand that when you're not seeing the results you'd hoped for, it can be a difficult decision to continue.

Please do reach out to us at hello@thebettrmenopause.com if you would like any further advice, we'd love to help. Thank you again for giving us a try.

Resposta da The Better Menopause

8/04/2026

Hi Erin,

Thank you so much for this wonderful review, it really does mean the world to us!

We are so pleased to hear that your bloating improved so quickly and that you are already noticing positive changes in your sleep and cramps after just two weeks. This is exactly why we do what we do.

Thank you for recommending us to other women navigating perimenopause, we hope to continue to support you on your journey. Please do reach out to us at hello@thebettrmenopause.com if you ever need any advice.

Resposta da The Better Menopause

8/04/2026

Thank you so much for your lovely review! We are really pleased to hear your order arrived on time and that you had a positive experience with our communications. We hope you love the product and please do reach out to us at hello@thebettrmenopause.com if you ever need any advice.

Resposta da The Better Menopause

4/03/2026

Hi Jayne,

Thank you for taking the time to share your feedback. We're really sorry to hear that you haven't experienced the improvements you were hoping for after taking the supplements.

While many of our customers do see positive results, we understand that outcomes can vary from person to person depending on factors such as lifestyle, diet, and overall health. We really appreciate you giving the product a try and for sharing your honest experience.

If you’d like, please feel free to reach out to our support team, hello@thebettermenopause.com directly. We’d be more than happy to review your order, talk through your experience, and see if there’s anything we can recommend based on the symptoms you were hoping to improve.

Many thanks,
The Better Menopause Team

Resposta da The Better Menopause

24/02/2026

Hi Farah.
Thank you for sharing your feedback – we’re really sorry to hear you’re disappointed.
Our team did respond to your initial enquiry, and while we aim to reply within 24–48 hours (depending on volume), we understand how frustrating delays can feel. We’ve asked the team to prioritise reaching out to you again directly.
In terms of ingredients, we use brown rice flour as a natural bulking agent in Better Night, rather than synthetic alternatives such as silicon dioxide and magnesium stearate. Transparency and product integrity are very important to us.
Regarding returns, as a supplement company we’re unable to accept returns, even if unopened, because once products leave our facility we can’t guarantee the condition upon their return or resell them safely. This policy is in place to protect product quality and customer safety.
We’re sorry this has been disappointing and appreciate you taking the time to share your experience. We’ll be in touch directly to see how we can help further.
- The Better Menopause Team

Resposta da The Better Menopause

23/02/2026

Hi Dawn,

Thank you so much for sharing your experience, we’re really glad to hear this.

It’s fantastic that after just a week you’re already noticing a reduced appetite and fewer sugar cravings. Those early changes can make such a positive difference to energy levels and overall wellbeing, so we’re really pleased it’s working well for you so far.

As your body continues to adjust, you may notice even more benefits over the coming weeks, but it’s great that you’re already feeling the impact.

Thank you again for taking the time to leave a review and for being part of The Better Menopause community.

Resposta da The Better Menopause

19/02/2026

Hi there,

Thank you so much for your lovely review.

We’re delighted to hear that Better Gut and Better Night have helped with both your IBS and sleep, and it means a lot that you’ve been recommending them to others; that really is the highest compliment.

Thank you for your trust and support. We’re so pleased to have you as part of The Better Menopause community.

Warm wishes,
The Better Menopause Team

Resposta da The Better Menopause

19/02/2026

Hi Fiona,

Thank you for taking the time to share your feedback, we’re sorry to hear you’re feeling disappointed.

As outlined in our terms at the time of purchase, subscription orders need to be paused or cancelled before the cut-off date to prevent the next shipment being sent. Once an order has been processed and dispatched, we’re unfortunately unable to accept returns, particularly for supplements, for safety and hygiene reasons.

That said, we never want anyone to feel unsupported. Our customer care team always aims to be fair and helpful within these guidelines, and we’re sorry if this wasn’t how your experience felt.

We appreciate you giving us a try and thank you for your feedback, which we take seriously as we continue to improve our service.

Kind regards,
The Better Menopause Team

Resposta da The Better Menopause

16/02/2026

Hi Fiona ,

Thank you for your feedback and for trying our Better Gut Probiotic.

We’re sorry to hear you haven’t noticed improvements yet. Probiotics can take time to support the gut, and we generally recommend taking them consistently for at least 12 weeks before assessing results, as everyone’s system responds differently.

As it looks like you only purchased relatively recently, it may simply be too early to see the full benefits, so we do encourage you to keep going if you’re able to.

We’re pleased your order arrived in Australia in a timely manner and that delivery went smoothly.

If you’d like any guidance on getting the most from your supplement, our team is always happy to help, please reach out to us at hello@thebettermenopause.com.

Warm regards,
The Better Menopause Team

Resposta da The Better Menopause

16/02/2026

Hi Melody,

Thank you so much for your kind review.
We’re really pleased to hear you’re happy with the service and that the Better Gut Probiotic has been such a help to you — it’s always lovely for our team to hear.

Thank you as well for your support and for taking the time to share your experience. We’re glad to have you with us and look forward to continuing to support you.

Warm wishes,
The Better Menopause Team

Resposta da The Better Menopause

4/03/2026

Hi Lois,

Thank you so much for your wonderful review! We're delighted to hear that Better Night has helped you enjoy more restful, uninterrupted nights after struggling with sleep for so long.
It's also really helpful that you've shared what works best for you by taking the capsules around two hours before bedtime. Tips like this can be great for other customers to hear as well.

We truly appreciate you taking the time to share your experience and are so pleased the product is working well for you.

Wishing you many more great nights of sleep!

The Better Menopause Team

Resposta da The Better Menopause

16/02/2026

Hi Katie,

Thank you so much for your lovely review.

We’re really glad you decided to try Better Gut on your friend’s recommendation and that it’s worked so well for you.

Hearing that you wouldn’t be without it now is wonderful for our team to read.

Thank you for taking the time to share your experience and for being part of our community.

Warm wishes,
The Better Menopause Team

Resposta da The Better Menopause

16/02/2026

Hi Evelyn,

Thank you for taking the time to share your experience.
We’re truly delighted to hear that Better Gut has helped ease your symptoms and that you’re feeling more like yourself again.

The gut–hormone connection is so important to support when it comes to symptom management and overall wellbeing during perimenopause and beyond, which is exactly why we place such a strong focus on gut health.

Your feedback means a great deal to our team, and we’re very grateful you chose to try us.

Warmest wishes,
The Better Menopause Team

Resposta da The Better Menopause

16/02/2026

Hi there,

Thank you for your review and for your patience.

We’re sorry your order didn’t arrive as expected at first. While we work closely with our delivery partners to provide a reliable service, delays can occasionally happen, and we always do our best to put things right quickly when they do. We’re pleased we were able to get your order to you in the end.

Thank you as well for your recommendation — it really means a lot to our team.

Warm wishes,
The Better Menopause Team