The Body Shop International Opiniões 

Ho ordinato online in data 18/12/2025 un profumo da regalare a mia figlia per Natale.
Sono stata avvisata via mail da un’addetta (Antonella) che ci sarebbero stati dei ritardi, ma ad oggi 30/12/2025 non ho ancora ricevuto il pacco né ho potuto tracciarne la spedizione.
Riporto di seguito il testo della mail ricevuta il 22/12/2025:
“Il Suo ordine è stato spedito dai nostri magazzini maltesi, la consegna sarà intorno al 24/29 dicembre. La prima parte della spedizione è via nave e non è monitorabile. Bartolini invierà 24/48 ore prima della consegna un’email con il tracking.”
Ad oggi non ho ricevuto alcuna comunicazione da Bartolini né informazioni utili sulla consegna.
Ho appena inviato una richiesta di rimborso e sono in attesa di riscontro.
03/1/2026 aggiornamento: ieri 02/1/2026 mi è arrivato il pacco.

On the 26/10/25 I bought a mango pre-packed mango box of 5 items in the Worthing. Sussex shop.
I wrapped and gave it to my 13 year old GD for a Christmas gift.
When she opened the packaging at Christmas the box was completely empty.
I went into the shop with the empty box, they apologised &replaced the 5 items that should have been in the box but did not even offer a small gift /token for the inconvenience & disappointment/ etc.
I thought this was terrible customer service, for this reason I shall never shop there again.

Customer service: 0/5

Placed an order for a certain amount to get a complimentary gift. The gift was never sent. Would not have ordered that much if it wasn't for the free gift.

No explanation from them, no apology. Customer service does not answer emails AT ALL.

What is customer service doing? Not buying again online - will never get a reply to help resolve the issue.

Vorrei dare 0. Una vergogna. Dal 27 novembre attendo il pacco. Danno la colpa a Bartolini, dicendo che la pedana e' a Ragusa dal 4 dicembre. Mah. Li consiglierei di cambiare corriere, anche se io non ho mai avuto problemi/ritardi con Bartolini. Era un regalo di natale. Mai piu'. Ho chiesto il rimborso.

These reviews terrified me as I’d seen them AFTER my order.

However I had a positive experience with Bodyshop (UK order)

I placed my order online on 17 December. I ordered a number of things on full price and a few on sale and my order qualified for free shipping.

My order arrived using Royal Mail on 22 December. Packed well and just brilliant.

Perhaps things are now better?! Thank you.

I ordered in early October, Canpar was supposed to deliver them. Not one notice, not one call, not a text, absolutely zero reaching out!! In mid December , well past the delivery date, I finally received notice from the body shop that it was shipped!!!? I get stuff from China faster. Absolutely terrible service! I had to get products here because the stores don't have half of their products, as they are grossly under stocked. The stores just have gross cheap novelty garbage now and more than half the products stink, for example the Blue Bell handcream absolutely reeks as bad as the service. There's a lot of actual natural alternatives out there that are proven and much less expensive I will be going elsewhere in the future

Ik waardeer het ethische streven en de principes van The Body Shop. Hun producten zijn vaak geurig en aangenaam in gebruik. De winkels hebben een fijne sfeer en het online bestellen verloopt meestal zonder problemen.

Echter, de ervaring kan erg wisselen. Sommige producten zijn zeer de moeite waard, maar bij andere is de kwaliteit teleurstellend. Recent had ik een erg onhandig verpakt product dat nauwelijks te gebruiken was. Dit wekt de indruk van een ‘vergroende’ verpakking zonder rekening te houden met de praktische bruikbaarheid.

Ook in de huidverzorging is de consistentie niet altijd aanwezig, waarbij sommige producten prima zijn en andere minder goed vallen of zelfs tot irritaties leiden. Het vertrouwen wordt verder aangetast door het gevoel dat kritische feedback niet serieus wordt genomen. De reacties van de klantenservice zijn vaak standaard en lijken vooral bedoeld om de eigen keuzes te verdedigen.

Conclusie: een merk met een nobel idee, maar de uitvoering is te onvoorspelbaar voor de vaak hoge prijs. Voor een betrouwbare basisverzorging kijk ik inmiddels verder.

Brought 2 advent calendars in the Black Friday sale. The items didn't arrive, contacted them 9 days after I ordered and they said there was a "technical issue" ... I think technical issue means they never sent it. I got an email saying it had been sent, with no tracking number. One of the calendars have now sold out, meaning I won't get it, I was looking forward to opening it because I've been kinda depressed recently and wanted something to cheer me up. They sent a "replacement" for the one that is still in stock but has yet to arrive also. So yeah, not great.

Ho ordinato presso il sito web il giorno 25 novembre e oggi (15 dicembre) l’ordine non è ancora stato consegnato.
Credo sia più che vergognoso! Ho contattato l’ufficio clienti, mi hanno risposto che l’ordine sarebbe arrivato il 10/11 dicembre, ma così non è stato.

Hice un pedido el día 02 de Diciembre he llamado como unas 5 veces...me dicen que me lo vana solucionar que me llegará...después de casi 15 días, y porque llamo yo me dicen que no me lo van a enviar. O sea que si yo no solicito la devolución de dinero ( devolución que me indican que tardará entre 10 o 15 días...) me queso sin pedido YA ABONADO. FATAL NO VUEÑVO A HACER UN PEDIDO ONLINE. Y AHORA A ESTAR PENDIENTE SI REALMENTE ME ABONAN EL DINERO

I ordered a perfume from The Body Shop Canada website several weeks ago to ensure it would arrive in time as a gift.

Unfortunately, the package has been stuck in transit. It was originally shipped from Ontario, sent to Quebec, stayed there for a while, returned to Ontario, and was then sent back to Quebec, where it still remains.

Despite multiple attempts to speak with a customer service representative, I have only received automated AI email responses.
I am trying to obtain a refund since the gift is no longer needed; the person it was intended for has already returned home. To date, there has been no meaningful response and no refund, just repeated apologies for delays and generic automated messages.

I genuinely love The Body Shop’s products, but the lack of customer service has been extremely disappointing. Based on this experience,

I can understand why the business is struggling. Customer service would rate a negative 10 out of 10. Please do better.

Jai commandé l'incontournable et iconique "White musk" mais, hélas, je n'ai pas été livré !
On me fournit un bon de livraison avec une signature.....qui n'est pas la mienne !
Je fais un courrier avec pour preuve ma carte d'identité avec MA signature.
En réponse on me dit qu'on me remboursera dès que le colis....reviendra à leur entrepôt !!!!
C'est à dire JAMAIS puisque le paquet à sans doute été subtilisé !
Service client à fuir !

Compré un producto durante la promoción de Black Friday el dia 28/11/2025 a un precio rebajado. Después de varios días esperando, me informaron de que el paquete se había perdido durante el envío. La única solución que me ofrecieron fue la devolución del dinero, pero no el envío del producto al precio al que lo compré.
Esto significa que, por un error que no es mío, ahora tendría que pagar más para recibir exactamente lo mismo. La atención al cliente no ofrece alternativas ni soluciones reales, simplemente un “lo sentimos”, lo cual demuestra muy poca responsabilidad comercial.
Lo mínimo que esperaba era recibir el producto en las mismas condiciones en las que lo adquirí, tal como marca la ley de consumo en España.
Muy decepcionado con la experiencia. No volveré a comprar en su web ni la recomendaré.

Recibí un correo electrónico diciendo que mi envío había sido entregado sin ser cierto. Hablé con la empresa de mensajería y me dicen que les aparece como entregado, aunque reconocer no tener ningún justificante de la entrega. The body shop no se hace responsable de devolverme el importe (muy elevado) a pesar de que saben que el pedido no ha sido entregado (alegan que lo tengo que gestionar con la empresa de transporte a la que yo no he contratado)
El servicio de atención al cliente es pésimo (especialmente Claudia)

I placed an order 10 days ago and have received nothing and my account doesn't even tell me if it has been shipped yet. Customer service is based outside of UK and cannot get you a royal mail tracking number. Bad service.

I choose delivery 3-5 working days. When I type at 6 day what's going on they just told me that deliver will be today or tomorrow. Unlucky royal mail decide to change the hour of delivery from 7:30 pm to between 1 and 3 pm. Of course I wasn't home so my delivery got postponed for the next day. The body shop decided to give me 5£ to spend as a voucher in their store.i love the products from then but customer service is just a joke. I will not recommend anyone to place order via online store.

AVOID shopping online! They don't deliver your order and the customer service in trying to obtain a refund is largely non existent. Extremely poor retailer. Appalling customer service. Very difficult to get refund. AVOID AT ALL COSTS.

YET Again! I tried to give tue bodyshop another chance in the hopes that they would have improved, but yet again they let me down.

They took my money, but never sent my items

Every time i place an order, they do this. Never again, this has been 4 years running!

Poor service! Even worse customer service. Took me 10 attempts for her to understand the order number. She had no clue what she was doing. I have to wait for my order which hasn’t been delivered for 10 days but can’t call back until tomorrow to get a refund! Unbelievable! Never ordered from them before and never will again. AWFUL

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