Excellent customer service! Has an issue with the delivery - not the British Wine Cellars fault but they dealt with it and resolved the issue for me within an hour of emailing them. Would definitely r... Ver mais
Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais
Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais
Leia as opiniões dos outros
A great find. I'm a big fan of English wine and when I lived in Hampshire, I used to visit vineyards in Kent and Sussex. Sadly many have now gone. Now that I'm retired and living in Scotland,... Ver mais
I was struggling to find vegan British wines at a supermarket so I found this company online. My first delivery of half a dozen bottles certainly hasn’t disappointed me. A mix of red, white, sparkling... Ver mais
I firstly want to give an excellent review on the packaging for the bottle of wine that was delivered to me , I loved the plastic air bag to protect during transit and the strong quality box , very pr... Ver mais
A empresa respondeu
Informações sobre a empresa
Escrito pela empresa
The British Wine Cellar is the convenient place to buy English & Welsh wines. They stock a wide range of wines from across England and Wales, you can choose your own selection or buy a pre-mixed case. There is no minimum number of bottles to order - you can buy one bottle or twenty! The vast majority of their wines are the same price as if you bought from the cellar door. They include tasting notes in every delivery, along with vineyard information. Gift messaging is available for free - a handwritten gift tag will be attached to each bottle of wine.
Informações de contacto
SG5 4GJ, Reino Unido
- Hello@thebritishwinecellar.co.uk
- thebritishwinecellar.co.uk
4,9
Excelente
231 opiniões
Sem histórico recente de solicitação de opiniões
Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Resposta da The British Wine Cellar
Thank you so much for a lovely review! We look forward to welcoming you back to The British Wine Cellar again soon!
Excellent product and customer service.
I ordered sparkling wine to be sent to my daughter for her birthday. As soon as I had submitted the order I realised that I had accidentally put my own address as the delivery address. So (without much hope) I emailed to confess and ask for help. Almost immediately I received a gracious email assuring me that things would be corrected for me. The wine arrived on the right day at the right address, and I am assured by my daughter it was "really good".
I was impressed with the service and would highly recommend this company.
25 de abril de 2021
Resposta da The British Wine Cellar
Thank you so much for such a lovely review! We are a tiny business (just a husband and wife team!) so we work hard to deliver excellent customer service, and we're so pleased you're happy and your daughter enjoyed her wine. We look forward to welcoming you back to The British Wine Cellar again soon!
Excellent , professional service, the rose I enjoyed was new hall vineyards English Rose
I firstly want to give an excellent review on the packaging for the bottle of wine that was delivered to me , I loved the plastic air bag to protect during transit and the strong quality box , very professional , the wine was perfect , I battle to find rose that’s light and not acidic tasting , perfect for me , throughly enjoyed the rose I chose , I have told all friends and family to please support you guys , as well . You should be proud of your wine selection . Unique taste .
25 de abril de 2021
Resposta da The British Wine Cellar
Wow, what an amazing review! We're so happy that you're so pleased, thank you so much. English wine needs more awareness, so thank you for telling your friends and family. We look forward to welcoming you back to The British Wine Cellar again soon!
Outstanding Customer Service
Before I placed my order I emailed them for some advise and the response was quick and very helpful. Natasha and Gary know a lot about their products and the customer service was outstanding. I cannot comment on the wine, as it was a gift for my Mum. She told me however, that they tasted great and she loved the little note that provided so much detail about each bottle.
21 de abril de 2021
Opinião espontânea
Resposta da The British Wine Cellar
Thank you so much for such a lovely review! We're so pleased your mum enjoyed her wine and loved the tasting notes and vineyard information supplied with it. We look forward to welcoming you back to The British Wine Cellar again soon!
Delivered very safely and as promised
Delivered very safely and as promised. Looks a great selection. Three bottles in and so far looking good for British wine.
18 de abril de 2021
Resposta da The British Wine Cellar
Thank you for such a great review - we're so pleased you're enjoying your wines! We look forward to welcoming you back to The British Wine Cellar soon!
Resposta da The British Wine Cellar
Thank you for such a great review - we're delighted you're so happy and look forward to welcoming you back to The British Wine Cellar again soon!
We have not received the product we…
We have not received the product we purchased despite the notification that the product was on its way.
16 de abril de 2021
Resposta da The British Wine Cellar
Sorry to hear your order hasn't arrived yet. We are disappointed that you have chosen to write a bad review rather than get in touch with us to ask where your order is - it was dispatched on 7th April (less than 24hrs after the order was placed). We can see it hasn't been delivered yet as no house number has been provided on the delivery address - we will email you shortly to request this information so we can contact the courier who still has your parcel, and hopefully they can deliver this today or Monday. We hope you enjoy your wine once it arrives.
A selection of great wines
A selection of great wines, reasonably priced and promptly delivered... What's not to like?!
13 de abril de 2021
Resposta da The British Wine Cellar
Thank you so much for such a great review! We're delighted you're so happy, and we look forward to welcoming you back to The British Wine Cellar soon!
Excellent service fast delivery
11 de abril de 2021
Resposta da The British Wine Cellar
Thank you for a great review! We look forward to welcoming you back to The British Wine Cellar soon!
Resposta da The British Wine Cellar
Thank you for your review! We look forward to welcoming you back to The British Wine Cellar soon!
Bought the wine for a friend's…
Bought the wine for a friend's birthday. He loved them and will probably buy more.
4 de abril de 2021
Resposta da The British Wine Cellar
Thank you for your review! We're so pleased your friend enjoyed their wines. We look forward to welcoming you back to The British Wine Cellar soon!
This was my second order which again…
This was my second order which again came quickly and well packaged
28 de março de 2021
Resposta da The British Wine Cellar
Thank you for your order and a great review. We're so pleased you're happy with your order, and we look forward to welcoming you back to The British Wine Cellar again soon!
Great service from placing the order to…
Great service from placing the order to receiving the bottles. My wife loves drinking the wine from grapes grown in the UK, with is another plus...
23 de março de 2021
Resposta da The British Wine Cellar
Thank you for your order and for such a a great review! We're so pleased you were happy with our service, and we look forward to welcoming you back to The British Wine Cellar again soon!
4 bottles tried from a selection of 7…
4 bottles tried from a selection of 7 so far. Tried one red, 2 whites and a sparkling white. Pinot red very poor, both whites pleasant and drinkable and sparkling comparable with a good Prosecco. All 4, so far expensive compared with none British wines at nearly half their price. Hoping the remaining 2 reds and one white lift my impressions
21 de março de 2021
Resposta da The British Wine Cellar
We're so sorry to hear you're disappointed with some of your wines. We can see you ordered 4 x reds, 1 x white, 1 x orange and 1 x sparkling - the wines you ordered are our bestsellers, and tend to get fantastic reviews, so we're really sorry these weren't to your taste.
English wines do tend to be more expensive than wines from somewhere like a supermarket - we have some more information about why this is on our blog if you would like to understand more about why this is.
We would love for you to give us another go so we can change your mind about English wines and find something that's right for you - please do drop us an email if you would like any recommendations.
Resposta da The British Wine Cellar
Thank you for your order and such a great review. We're so pleased you're happy. We look forward to welcoming you back to The British Wine Cellar again soon!
Wine was easily ordered on line and…
Wine was easily ordered on line and delivered on time. Will be happy to purchase from you again. Thank you :-)
7 de março de 2021
Resposta da The British Wine Cellar
Thank you for such a lovely review, and we look forward to welcoming you back to The British Wine Cellar again soon!
Straightforward and easy ordering
Straightforward and easy ordering, delivered on time and well packed. As it was a birthday present, the option of a handwritten label was a nice touch and well received. Great to have such a good choice of British wine in one place, as it can be hard to find in a supermarket.
5 de março de 2021
Resposta da The British Wine Cellar
Thank you for such a positive and thorough review - we're so pleased you're happy with the ordering process and you liked the handwritten gift tag. We look forward to welcoming you back to The British Wine Cellar again soon!
Great company with fantastic wines!
Great company with fantastic products and wonderful service.
Highly recommended!
1 de março de 2021
Resposta da The British Wine Cellar
Thank you so much for such a lovely review! We're so pleased you're so happy and we look forward to welcoming you back to The British Wine Cellar again soon!
Resposta da The British Wine Cellar
Thank you for your great review - we look forward to welcoming you back to The British Wine Cellar again soon!
I bought these wines as a gift for my
I bought these wines as a gift for my husband for Christmas..delivery time was excellent and when they arrived they were superbly boxes. My husband is delighted with his present and is gradually making his way through the selection chosen..the handwritten message I requested with the gift was charmingly presented. I would not hesitate to purchase from you again...once again thank you for your excellent service.
22 de fevereiro de 2021
Resposta da The British Wine Cellar
Thank you so much for a great review, we're so pleased you and your husband are happy! We look forward to welcoming you back to The British Wine Cellar soon!
A Experiência Trustpilot
Qualquer pessoa pode escrever uma opinião na Trustpilot. As pessoas que escrevem opiniões têm direito a editá-las ou eliminá-las a qualquer momento. Estas opiniões serão exibidas enquanto uma conta estiver activa.
Contamos com uma equipa especializada e tecnologia inteligente para proteger a nossa plataforma. Descubra como combatemos opiniões falsas.
Leia mais sobre como processamos as opiniões na Trustpilot.
Aqui estão 8 dicas para escrever óptimas avaliações.
A verificação pode ajudar a garantir que são pessoas reais a escrever as opiniões que lê no Trustpilot.
Oferecer incentivos em troca de opiniões ou solicitá-las selectivamente pode distorcer o TrustScore, o que vai contra as nossas directrizes.