The Car Way Opiniões 

238
TrustScore: 4 em 5

4,0

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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

Helpful, as honest as a dealer can be, car brilliant but they always are on initial driving. Although 30 days fix anything is a nice guarantee, plus a further 12 months on his policy, very pleased, I... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

Ehsan was so helpful. Absolutely no hard sell, super helpful, couldn’t do enough for us. Very easygoing car purchase and smooth process - drove away same day. Loved that there was no pressure to purch... Ver mais

A empresa respondeu

Classificada 1 em 5 estrelas

i bought a car from here in january the car had apparently just had a service the man at the garage told me that i have a years warranty and to report any problems to him.only 1 month into buying this... Ver mais

Classificada 5 em 5 estrelas

Thanks so much to Ehsan from The Car Way taking care of us during our recent purchase! More than 5 star customer service throughout the whole process, he even offered to hold the car for us for a coup... Ver mais

A empresa respondeu

Informações sobre a empresa

  1. Concessionário de carros usados
  2. Serviço de motorista
  3. Concessionário de veículos motorizados

Escrito pela empresa

The Car Way operates as a used car dealer, supplying a wide variety of quality.


Informações de contacto

4,0

Bom

TrustScore: 4 em 5

238 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de solicitação de opiniões

Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas

Respondeu a 16% das suas opiniões negativas

Geralmente responde em 14 horas

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

4,0

Todas as opiniões

(238)

15 opiniões nos últimos 12 meses

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Classificada 5 em 5 estrelas

The best place to buy a car Was really struggling to find the right…

Was really struggling to find the right car for a while. The salesperson here was really helpful and spent time to understand what I needed. There was no pressure to buy which really helped me make a good decision. Would highly recommend this place. Thank you

11 de abril de 2024
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logótipo da The Car Way

Resposta da The Car Way

Hi,

Many thanks for taking your time to leave us a review.

Kind regards

The Car Way

Classificada 5 em 5 estrelas

Just been down to The Car Way to buy a…

Just been down to The Car Way to buy a Ford Focus and we are amazed with a customer service we have recieved, the car was as advertised and no pressure at all.

Will come back for my next car for sure.

See you in two years guys.

8 de abril de 2024
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Resposta da The Car Way

Hi,

Many thanks for taking your time to leave us a review.

Kind regards

The Car Way

Classificada 1 em 5 estrelas

AVOID AVOID AVOID COWBOY TRADER

AVOID AVOID AVOID THESE ARE VERY VERY DISHONEST SOLD A CAR SAID IT HAD BEEN Serviced WHEN QUESTIONED SAID THAT A OIL CHANGE IS A SERVICE 🫣 car had zero oil in it after 4 weeks so they are liars widow regulator broken after 7 weeks refused point blank to repair !!!!! EVEN THOUGH THE LAW STATES WITHIN SIX MONTHS OF BUYING A CAR THE DEALER MUST DO ONE REPAIR NO AFTER SALES WITH THESE COWBOYS YOUVE BEEN WARNED THEY ARE THIEVES OUT AND OUT THIEVES AND SPEAK TO CUSTOMERS LIKE DIRT
************ AVOID AT ALLCOSTS ********
Ooooooooooo love the reply you really sound like your a professional outfit 🤣 as for the rejection well no questions asked love it I’ve got a recording of your conversations so don’t lie you look daft you wasn’t there when we came to reject the car running scared it’s called as for the regulator well wear and tear mmmmm cars hardly been driven so nope plus had it less than 6 months you plank and you by law have to refund the cost of repair or repair it ( for your knowledge) think your time will be best spent getting family and friends to post fake reviews yes it is very very obvious that’s what you do anyone thinking of buying your cars should read the one star reviews and ignore the fake 5 star ones oooooo well because this car was a dog he got rid asap and sold honestly for scrap found they had only mixed up two different cars 🤣 advertised the 208 with the details mot and mileage of a aygo 🤣🤣🤣🤣🤣 anyway whoever got aygo we’ve got your mot cert keep up the good work boys you really don’t know what your doing only know it is fraud

7 de abril de 2024
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Resposta da The Car Way

Hi Helen,

Many thanks for taking your time to leave us a review.

You have purchased the car from us and we had it delivered as promised an hour later after delivery you rang and reject the vehicle which we accept with no question or condition and then you did not returned the vehicle and even not been bothered to let us know you not going to return it!!

In terms of service we do oil and oil filter change on all our cars and this called minor service (for your knowledge) and in terms of the window regulator you had a vehicle long enough and it is wear and tear part which is not covered under the warranty.

Kind regards

The Car Way

Classificada 5 em 5 estrelas

Quick

Quick, efficient and friendly service.

16 de dezembro de 2023
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Resposta da The Car Way

Hi,

Many thanks for taking your time to leave us a review.

Kind regards

The Car Way

Classificada 5 em 5 estrelas

Friendly, low-pressure buying experience

The staff are friendly, no pressure whilst we looked around and when we decided to buy the process was quick and simple. Reached out to let me know there was a minor issue spotted during their final checks before pickup, which they resolved the next day.

14 de março de 2024
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Resposta da The Car Way

Hi,

Many thanks for taking your time to leave us a review.

Kind regards

The Car Way

Classificada 5 em 5 estrelas

Excellent company

Excellent company, walked away with a fab deal on a car I’ve been after for a while great guys! Thank you

24 de fevereiro de 2024
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Resposta da The Car Way

Hi,

Many thanks for taking your time to leave us a review.

Kind regards

The Car Way

Classificada 5 em 5 estrelas

Great people to deal with

Great people to deal with, we called first and confirmed the availability of the car we wanted. Azz was great man to deal with so patient and explained everything to us with no pressure.
Would defo recommend them.

18 de fevereiro de 2024
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Resposta da The Car Way

Hi,

Many thanks for taking your time to leave us a review.

Kind regards

The Car Way

Classificada 5 em 5 estrelas

Bought a car yesterday

Bought a car yesterday, great experience lovely and friendly people,nothing was an effort, will recommend to family and friends.

17 de fevereiro de 2024
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Resposta da The Car Way

Hi,

Many thanks for taking your time to leave us a review.

Kind regards

The Car Way

Classificada 5 em 5 estrelas

Bought my son his first car from here

Bought my son his first car from here, friendly no hassle, great service from start to finish, couldn't do enough to help

10 de fevereiro de 2024
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Resposta da The Car Way

Hi,

Many thanks for taking your time to leave us a review.

Kind regards

The Car Way

Classificada 1 em 5 estrelas

AVOID THIS COMPANY

AVOID THIS COMPANY

Update to the below email. They called me today and although was rather angry and aggressive did offer to help and ask me to take my review down. When not done immediately they have emailed me to threaten legal action unless I take it down. I guess by there below reply they are not going to help after all, so I’ll see you in legal.

Don’t know where to begin quite frankly. Purchased this car via distance from an auto trader advert. Paid £10,500 in July cash for a BMW X5. Told me the car had gone through a pre inspection and would be delivered late due to needing two new front tyres and wheel alignment / tracking done. Car dropped off later than planned but looked all good. First time on the motorway the steering wheel was shuddering like mad. Guy dropping it off couldn’t have missed it that’s for sure! The two ‘new tyres’ weren’t new but worn second tyres. Informed me I must go into an approved garage of their choice to resolve and they would refund the price which they did. The approved garage I would never take it to did a rubbish job which resulted in wearing the tyres at front to the thread and I had to spend £400 on two new tyres and tracking and alignment done properly! The paintwork on the back panel also had been resprayed and indented which you could hardly notice to the naked eye initially. Said they would check with the previous owner never got to the me.

In December (within 6 months of warranty) the car wouldn’t start from a cold start. I have had various mobile mechanics look at it, fuel dumped , new battery etc all to excess of £800 and nobody could find anything wrong with it as no codes showing on the computer what so ever. I have had to have it towed after weeks to a garage to find this is because they have sold me a remapped modified car not declared at time of sale. The remapping is hiding lots of things including the EGR valve, it now needs remapped back for £200 and god only knows what it’s going to find. I am almost certain this has been done to hide faults with the car. They are ignoring my emails and as a business owner myself , I would have been straight on to discuss a very serious matter, especially if I had nothing to hide as a business. Not engaging is guilty as charged. Not to mention I have been driving round with invalid insurance for months! If they did not know, there pre inspections are not very thorough!

I am almost certain they will assume because it’s out of 6 months it doesn’t matter and I won’t have the time or patience to take it further but they are very very wrong. Motor ombudsmen , small claims court and trading standards will all be followed as I am not writing off £10,500 over my dead body.

The issue did start within 6 months however due to the car not showing any error messages we did not believe it was any thing mechanical and thought it must be a battery or bad fuel because the remapping is hiding the errors which we were not aware of and I did not want to bother them with someone that would not be their fault. By the time these were exhausted it was just outside of the 6 months.
Please if you are going to buy a car take it straight to a garage and have it checked within 7 days!

I think by the way they respond it speaks for the professionalism.

7 de julho de 2023
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Resposta da The Car Way

Hi Laura,

Thanks for taking your time to leave us a review!

As you have mentioned on your review and emails which you sent us, you have not made any contact with us since you have bought the car apart from the time the wheels needed to be track and aligned which we agreed for you to have them done locally!!

So since we have not been contacted by you we were not aware of any fault on the vehicle and we are not going to call every customer everyday just to make sure everything is fine and all of sudden after 7 months your car has come up with a fault and it is our fault just because a mobile mechanic has told you that your BMW X5 has been mapped!!!!

You have spend over £800 and tried 5 different mechanics which they could not find the fault with a car but you were not bother to contact us or at least take the vehicle to BMW specialist or main dealer and spend £200 so they can tell what exactly the problem is with your car with special tools and save hundreds of pounds!!!!

We believe that your review is false and lie and we would seek legal action against this false review as it will have impact to our business.

Kind regards

The Car Way

Classificada 5 em 5 estrelas

Very friendly

Very friendly. Easy to deal with. Bought car without pressure.

17 de dezembro de 2023
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Resposta da The Car Way

Hi,

Many thanks for taking your time to leave us a review.

Kind regards

The Car Way

Classificada 5 em 5 estrelas

Very fast and efficient service

Very fast and efficient service. Great guys and great section of cars on offer.

19 de novembro de 2023
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Resposta da The Car Way

Hi,

Many thanks for taking your time to leave us a review.

Kind regards

The Car Way

Classificada 5 em 5 estrelas

Excellent service

Excellent service

7 de novembro de 2023
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Resposta da The Car Way

Hi,

Many thanks for taking your time to leave us a review.

Kind regards

The Car Way

Classificada 5 em 5 estrelas

Very curtious staff professional

Very curtious staff professional. No sales jargon just good service. Straight forward process no hidden costs. Would recommend, can't believe iv said that about a used car sales show room but they were helpful and upfront a pleasure to do business with

5 de novembro de 2023
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Resposta da The Car Way

Hi,

Many thanks for taking your time to leave us a review.

Kind regards

The Car Way

Classificada 5 em 5 estrelas

Very helpful owners

Very helpful owners. Good car. Very good and fast servicde

30 de outubro de 2023
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Resposta da The Car Way

Hi,

Many thanks for taking your time to leave us a review.

Kind regards

The Car Way

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