Clear Insurance Management Ltd Opiniões 

Extremely disappointed with the service and communication. This is a shame because I have been with this company for three years and never had any issues with their previous brokers, who were actually very diligent.

Sadly, my new account handler notified me over the phone 1 day before my policy was due for renewal that she had failed to secure a renewal policy for me, not because any of my circumstances had changed, but because their underwriter had advised them 4 weeks before that they would not be offering their service anymore.

I am still wondering why it took 4 weeks to notify me and I was only told 1 day before expiry, but I was still willing to give them the benefit of the doubt. Given the extremely short notice, I expected the handler to put every effort into securing our insurance, since this situation had come about through no fault of our own.

I waited patiently for nearly 1 week (all this time out of insurance and therefore in a vulnerable position as a business) and proactively called every day to find out what was needed. In the end, I grew tired of waiting for the account handler to respond and to unsuccessfully:
-Provide me with the needed information to move on with the process
-Call me, return my calls, or respond to my emails in a timely manner with updates and to advice me of what information she said she would require to secure the insurance
-email the list of documents needed which she said she would do
-include relevant information in emails, almost as if this person forgotten what had been discussed over the phone, making me feel that spending all that time over the phone had been a waste of my time
-expedite the process for a by-now expired insurance policy which, I must emphasize, was not my fault

So in the end, I took it into my own hands to resolve what I consider a pressing issue and within 1hour I managed to secure a business insurance policy covering all the things I needed with a competitor at a more competitive rate

Cold calling - shoddy

A speedy, no hassle, fair renewal process.

I never subscribed and am not a landlord or in the property business / market, so where did they get my email? And why did they add my email as I have zero connection with their market? And are they so desperate for business?

Response to their response. I have informed you often enough but you refuse to divulge EXACTLY how you got my email / who you bought it from. In any event, the legal process for subscribing me was not followed, because I never subscribed anywhere to anyone (why would I?) nor did I receive the legally required "confirm your subscription" email. So the people you bought it from operate unlawfully / illegally and thus you do too.

I am quite happy with the new adviser. One think i am not happy is the £30 arrangement fee. I have been giving all my buisiness to your firm for more than 30 years.

So easy , no fuss and friendly staff.

Fantastic company, been with them for years. They are competitive, polite and efficient and I highly recommend them.

Victoria worked hard to get exactly what I wanted, the policy suits my needs.

I have found the advice to be timely and clear, which gives me confidence that they are doing their job well and in my best interests.

Used to use Ansell for our business insurance, this was taken over by Clear a few years back. First year went smoothly at renewal ( hence three stars instead of 1/2) . Last year we were sent another companies renewal email , complete with turnover/names/address etc. A mistake, not a great one but the person apologised and I would hoped it was a one off. This year the same thing happened again, we were emailed another companies renewal with all their details! I emailed back and didn’t get a response or apology, just a message that they’d recalled the email. It was obviously too late as you can’t recall something I’ve already opened. Next thing we got our renewal . The amount was in the minus? I queried this and got another renewal.
Our premium had shot up unexpectedly . I went through and saw they’d added an extra 20k turnover on a section, even though I’d filled in the form with the correct amounts (again , no reply to that) .
That was corrected and in the meantime I looked elsewhere and got a much better deal and Customer service . Basically our premium has been halved for the first year and would have been £300 cheaper anyway without that deal.
Who knows who has received our details , as twice we’ve been sent others and I can see from another review this isn’t a one off. If it wasn’t for these multiple errors I would just renewed at a higher premium, so I should be grateful in a strange way for their incompetence.

Happy with the support that we had with our ongoing insurance claim.

As always, very helpful and have their client’s best interest at heart.

It took me weeks and so many emails to get a reply from them when all I wanted was my invoice so I could pay before my insurance ran out. Will be looking elsewhere next year!

Good advice, great service.

It took three attempts to increase the sun insured before you finally made the change I requested

Clear are a very professional company and enabled me to renew and pay the premium in good time to renew the policy.

always efficient personal service with a named customer service agent.