The Coffeevine Opiniões 

241
TrustScore: 5 em 5

4,8

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Leia as opiniões dos outros

Classificada 4 em 5 estrelas

I have been using it for years and everytime I get best quality of beans. Only downside is getting a bit of expensive year over year :)

Classificada 5 em 5 estrelas

The coffee selection is always high quality, beautifully roasted, and truly reflects the best of specialty coffee from around Europe. Each box is like a new adventure. Shipping is reliable, the pac... Ver mais

Classificada 5 em 5 estrelas

I've been using Coffeevine for almost a year now and it's honestly Europe's best coffee subscription. Being cooped up at home during a tough 2020, having access to world-class coffee from across the w... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

Without a doubt europes best coffee subscription service at the moment. Could not reccomend this subscription service enough!! You get to try a wide variety of amazing coffees from every corner of E... Ver mais

A empresa respondeu

Informações sobre a empresa

  1. Grossista de café
  2. Loja de café

Escrito pela empresa

The Coffeevine brings you one step closer to the world's best roasters. Discover exciting and freshly roasted crowd pleasers alongside rare and unique lots and have your monthly coffee supply delivered straight to your door. We ship to hundreds of happy customers in over 40+ countries every month.


Informações de contacto

4,8

Excelente

TrustScore: 5 em 5

241 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

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4,8

Todas as opiniões

(241)

12 opiniões nos últimos 12 meses

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Na Trustpilot, as empresas não podem oferecer incentivos ou pagar para esconder opiniões. As opiniões pertencem a cada um dos utilizadores e não à Trustpilot. Saber mais

Classificada 4 em 5 estrelas

Great customer service, unfortunate delivery issue

Coffee still hasn't arrived, ordered on the 11th. Tracking says the order was damaged and then disposed of, wasn't able to submit a support request form on the website, so can't get a new order, or a refund.

Edit 1: Edited to 2 stars after recieving communication from Coffeevine. A replacement has been sent, and I was asked to use the messenger app, however I don't have Facebook so unfortunately not possible

Edit 2: After having received communication from the Founder, a new order was sent out, as well as a phone communication to make sure I was happy. After the order arrived, again I was contacted in order to make sure I was happy with everything.

Great customer service, the issue I experienced was not with the company, but with the delivery system(s) in place.

23 de dezembro de 2022
Classificada 5 em 5 estrelas

Great selection of roasters and coffee beans

Great selection of roasters and coffee beans. The coffee is delicious and the selection is diverse and has interesting mix of flavor profiles.
Delivery had some delay, but that was the postal service fault. Customer support was helpful and kind.

9 de novembro de 2022
Classificada 5 em 5 estrelas

Champion Service!

Quite possibly the best customer service I have experienced. Alex has the memory of an elephant and the patience of a saint. Highly recommended.

12 de outubro de 2022
Opinião espontânea
logótipo da The Coffeevine

Resposta da The Coffeevine

Thank you so much for these lovely words Bob. :)

Classificada 5 em 5 estrelas

Wow!

Best coffee in the world delivered monthly to your door, can it get better?

9 de outubro de 2022
logótipo da The Coffeevine

Resposta da The Coffeevine

Thank you Olle. So great to have you back!

Classificada 5 em 5 estrelas

Best coffee ever

Fast delivery, great coffee,different tastes totally ❤️

3 de outubro de 2022
logótipo da The Coffeevine

Resposta da The Coffeevine

Thank you Iveta! Happy to hear that you're enjoying our service.

Classificada 5 em 5 estrelas

Great!

Coffeevine is regularly providing us with premium coffee beans, even through these crazy pandemic times, where acquisition and transfer of goods was severely disturbed. Thanks again to Alex and his team.

31 de agosto de 2022
logótipo da The Coffeevine

Resposta da The Coffeevine

Thank you Tomaz. So happy to know that you are loving what we do.

Classificada 5 em 5 estrelas

Europes best coffee subscription!

Without a doubt europes best coffee subscription service at the moment. Could not reccomend this subscription service enough!! You get to try a wide variety of amazing coffees from every corner of Europe every month. A perk of this is that if you are one of those who need to travel to different european cities either for business or pleasure, you will know which coffees and coffeeshops is worth visiting ;)

And definetly worth mentioning that dealing with Alex is an absolute pleasure! A true 5 star experience!

21 de setembro de 2022
Opinião espontânea
logótipo da The Coffeevine

Resposta da The Coffeevine

Wow Endre. This is so amazing to read. Thanks a million!

Classificada 5 em 5 estrelas

Outstanding!

Brilliant service with excellent communication and customer care!

31 de agosto de 2022
logótipo da The Coffeevine

Resposta da The Coffeevine

Wow amazing. Thank you Ruben :)

Classificada 4 em 5 estrelas

I enjoy most of the coffee very much…

I enjoy most of the coffee very much but the delivery takes a lot of time and the coffee was little old (1 month more or less).
Beside the long waiting time it was a very good experience.

31 de agosto de 2022
logótipo da The Coffeevine

Resposta da The Coffeevine

Thank you for your review Or. It's our mission to offer the most affordable and economical delivery, especially to customers in further away places. Our website clearly states that we work with the postal network, which can take a bit longer than UPS or other express services. It's, therefore, to be expected that the delivery will not be with you the next day. At the same time, all of our bags are sealed airtight and most coffee roasters recommend a few weeks of resting the beans before enjoying their coffees. Therefore, it's a matter of personal view what 'old' means. In the future, if you prefer to get faster delivery, you could join our Israel collective instead. All the best.

Classificada 5 em 5 estrelas

the delivery takes forever

Great costumer service and magnificent coffee.

24 de agosto de 2022
logótipo da The Coffeevine

Resposta da The Coffeevine

Thank you Yaniv. The delivery takes longer because we work with the global postal network to provide affordable shipping rates. Our website clearly states this. If you wish to receive faster delivery in the future, you could consider joining our Israel collective. But we're happy to hear that you love the coffees. That's the most important thing.

Classificada 5 em 5 estrelas

Great service to use and experience

Great service that with many different roasters and options. I love hearing about the stories of the roasters and tasting many different coffees. The brew guide is easy to understand and it is nice to have some reference when you start with a new coffee. Emails and questions are usually answered pretty quickly and always friendly!

23 de agosto de 2022
logótipo da The Coffeevine

Resposta da The Coffeevine

Thank you for your lovely words Semih!

Classificada 5 em 5 estrelas

Amazing coffees as always

I really enjoy ordering from The Coffeevine as I can always trust I get the most amazing coffees from random roasters I never heard of before. This even helps me plan trips where I can find roasters I wouldn't have found otherwise and I'll know I'll get a good experience.

10 de agosto de 2022
Opinião espontânea
logótipo da The Coffeevine

Resposta da The Coffeevine

Hi Rene. Thank you so much for these lovely words! :D

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