The DOM - The Official Fashion Outlet Opiniões 447

Resposta da The DOM - The Official Fashion Outlet

12/03/2026

Hi Sylvie, thank you for sharing your feedback. We’re so pleased to hear the shoes arrived as expected and that delivery was nice and quick. It’s always great when everything comes together smoothly.

We appreciate your support and hope you enjoy your purchase from The DOM.

Resposta da The DOM - The Official Fashion Outlet

12/03/2026

Hi Joanne, thank you for your feedback. We’re glad you were happy with the pricing and that the shoes met your expectations. We’re sorry the delivery took a little longer than anticipated and appreciate your patience.

Thanks for choosing The DOM, and we hope to see you back again soon.

Resposta da The DOM - The Official Fashion Outlet

2/03/2026

Hi Pamela, thank you for your feedback. We’re glad to hear your order arrived quickly and that you value the reliability of items shipped directly from our retail partners. Earning MYER one points along the way certainly makes it even better.

We appreciate your support and hope to see you shopping with The DOM again soon.

Resposta da The DOM - The Official Fashion Outlet

2/03/2026

Hi Olga, thank you for reaching out and we’re sorry for the confusion regarding your order. The missing item from order #87584 was unfortunately cancelled as it became unavailable during fulfilment, which is why it wasn’t included in your delivery.

We understand how disappointing this can be, especially without clear communication, and we apologise for that. If you have any further questions or need assistance, we’re here to help.

Resposta da The DOM - The Official Fashion Outlet

23/02/2026

Hi Natalie, thank you for sharing your experience. We’re so glad you came across us and have been happy with both the products and the service. It’s especially great to hear that Jocelyn was able to support you and make the return process smooth and reassuring.

We’ll be sure to pass your kind words on to her. We truly appreciate your support and hope to see you back at The DOM again soon.

Resposta da The DOM - The Official Fashion Outlet

23/02/2026

Hi Kelli, thank you so much for your kind words. We’re really pleased to hear you appreciated the communication and service you received, that’s exactly the experience we aim to provide.

We truly value your recommendation and look forward to welcoming you back to The DOM again soon.

Resposta da The DOM - The Official Fashion Outlet

23/02/2026

Hi Jen, thank you for taking the time to share your experience. We’re so pleased to hear Jocelyn was able to support you and make the return process a positive one. Going the extra mile for our customers is exactly what we strive for.

We’ll be sure to pass your kind words on to her. We truly appreciate your support and hope to see you back at The DOM again soon.

Resposta da The DOM - The Official Fashion Outlet

Publicada a 23/02/2026

Hi Kate, we’re sorry to hear that this has been your experience. We understand how frustrating it can feel when a return doesn’t move as quickly as expected.

As this item was fulfilled directly by adidas, the return authorisation and label are issued by the brand. There were some delays that extended the process longer than usual, and we sincerely apologise for that. The return label has now been provided and we’re currently awaiting the item’s return.

If there’s anything further you’d like us to assist with or if your plans have changed, please let us know how you’d prefer to proceed. We’re here to help.

Resposta da The DOM - The Official Fashion Outlet

23/02/2026

Hi Minal, we’re very sorry to hear how frustrating this experience has been, especially given the timing around Christmas. Receiving the wrong item and then feeling left without follow up is understandably upsetting.

We can confirm that your refund has now been processed. If you haven’t yet seen the funds in your account, they should appear shortly depending on your bank’s processing times. We sincerely apologise for the delay and the lack of communication, and we appreciate you bringing this to our attention.

Resposta da The DOM - The Official Fashion Outlet

17/02/2026

Thank you for sharing your experience with us, Gbenga. We’re so pleased to hear you had such a positive time shopping on our site and that Bonna was able to provide excellent support along the way.

We’ll be sure to pass on your kind words to her. We truly appreciate your support and hope to see you back at The DOM again soon.

Resposta da The DOM - The Official Fashion Outlet

17/02/2026

Hi Rebecca, thank you so much for your kind words. We’re truly pleased to hear this was the best customer service experience you’ve had and that our responses felt prompt, helpful and personalised. That level of care is exactly what we strive to provide every day.

We really appreciate you taking the time to share your experience and hope to welcome you back to The DOM again soon.

Resposta da The DOM - The Official Fashion Outlet

9/02/2026

Hi Ryan, we’re truly sorry for the disappointment and understand why this has impacted your trust in us.

To explain clearly: The DOM is a marketplace and digital outlet, working with brands like Adidas who manage their own stock, pricing, and fulfilment. For sale periods, brands allocate a limited quantity of stock at a discounted price specifically for The DOM. During high demand, this allocated outlet stock can unfortunately sell out before systems fully sync, which results in a cancellation due to a stock-count error.

When the item later appears on the Adidas AU website at full price, this is separate retail inventory, not the discounted outlet stock originally allocated to The DOM. We understand how frustrating and confusing this looks — especially when you successfully ordered at the best price available at the time.

This isn’t the experience we want customers to have, and we’re actively raising these issues with our brand partners to improve accuracy and transparency. Your feedback is valid, and we genuinely appreciate you taking the time to share it.

We’re sorry we let you down and hope we can regain your trust in the future.

Resposta da The DOM - The Official Fashion Outlet

9/02/2026

Hi Maysee, thank you for your feedback. We’re glad to hear your order arrived quickly. Fast and reliable delivery is something we always aim to deliver.

We appreciate your support and hope to see you back at The DOM again soon.

Resposta da The DOM - The Official Fashion Outlet

9/02/2026

Hi Mrs. P, thank you for sharing your feedback. We’re glad you enjoyed the unique selection and were able to pick up several Adidas Originals at such great value. It’s also great to hear everything arrived well packaged and as expected.

We really appreciate your support and hope you enjoy wearing your new pieces from The DOM.

Resposta da The DOM - The Official Fashion Outlet

9/02/2026

Hi Tina, thank you for sharing your experience. We’re glad you were able to secure the St Agni bag you’d been eyeing at such a great price. Finding something you’ve wanted for a while at a strong discount is always a great feeling.

We appreciate your support and hope you enjoy your purchase from The DOM.

Resposta da The DOM - The Official Fashion Outlet

5/02/2026

Hi Tatenda, thank you so much for sharing your experience. We’re really pleased to hear Bonna was able to support you through the exchange so smoothly and keep you updated every step of the way. Making what could be a frustrating situation feel easy and well handled is exactly what we aim for.

Your kind words about Bonna and the team truly mean a lot, and we’ll be sure to pass this feedback on to her. Thank you again for choosing The DOM and for recognising great service.

Resposta da The DOM - The Official Fashion Outlet

5/02/2026

Hi Razia, we’re very sorry for the frustration this caused and we completely understand your disappointment. The item was unfortunately out of stock at the time of fulfilment, which is why the refund was processed. As The DOM operates as a marketplace, items are shipped directly by our brand partners and we don’t manage real time stock counts ourselves, however this does not excuse the lack of communication.

We apologise that you weren’t contacted to explain what happened, and we appreciate you raising this as it highlights where we need to do better.

Resposta da The DOM - The Official Fashion Outlet

4/02/2026

Hi Lisq, thank you for your feedback. We’re glad you found the website and checkout options easy to use, and that you enjoyed the wide range of products available. Making browsing and ordering simple with plenty of choice is always our aim.

We appreciate your support and hope to see you shopping with The DOM again soon.

Resposta da The DOM - The Official Fashion Outlet

4/02/2026

Hi Susan, we’re sorry for the disappointment and for not clearly explaining what happened with your order. The runners you purchased were unfortunately unavailable at the time of fulfilment, which is why a refund was processed. We understand how frustrating this would have been without proper communication, and we appreciate you bringing this to our attention.

Resposta da The DOM - The Official Fashion Outlet

4/02/2026

Hi Hyun-Min, thank you for taking the time to share your experience. We’re genuinely sorry for the frustration and disappointment this caused, and we completely understand why this fell well short of what you expected. The lack of timely updates and delayed communication is not acceptable, and we acknowledge how upsetting this would have been after waiting days for clarity.

To provide context, The DOM operates as a marketplace, where the majority of stock is fulfilled directly by our brand partners. This means the fulfilment process can vary across stages such as picking, allocation, and shipment, and we rely on stock confirmations provided by the brand. In some cases, brand inventory can fluctuate quickly, including situations where items appear available due to recent restocks, but are then found to be unavailable during allocation. That said, this does not excuse the delay in communicating this to you, and we’re sorry this was only confirmed after you followed up.

Your refund has been processed, and you should receive confirmation shortly if you haven’t already. We take feedback like yours seriously, as it highlights areas where we need to improve stock visibility and communication, especially in a marketplace environment. While we regret that this experience has understandably impacted your trust, we do appreciate you bringing it to our attention.