The DOM - The Official Fashion Outlet Opiniões 447

Resposta da The DOM - The Official Fashion Outlet

9/01/2026

Hi Luke, thank you so much for sharing your feedback! We’re glad to hear you had a positive experience and that Jocelyn’s clear communication and prompt support helped make your return and refund process smooth. We truly appreciate your kind words and thank you for shopping with The DOM.

Resposta da The DOM - The Official Fashion Outlet

9/01/2026

Hi Becki, thank you for sharing your feedback. We’re really sorry for the delay and understand how frustrating it is when an order is still showing as in transit.

Our team has reviewed the order, reached out to the brand partner to contact the courier on your behalf. So we can actively monitor the delivery to help move this along as quickly as possible.

We appreciate your patience and want to reassure you that we’re continuing to follow this up until it’s resolved.

Resposta da The DOM - The Official Fashion Outlet

5/01/2026

Hi Jason, we’re sorry to hear about the issues you experienced with the website during checkout and the longer delivery time. That’s certainly not the experience we aim to provide. During the Holiday period, higher traffic and order volumes can unfortunately impact both site performance and dispatch timelines, but we understand how frustrating that can be.

Your feedback has been noted and helps us identify where improvements are needed, particularly around the checkout experience. We appreciate your patience and hope we have the opportunity to deliver a smoother experience next time.

Kind regards,
The DOM

Resposta da The DOM - The Official Fashion Outlet

3/01/2026

Hey Scott, thank you so much for your feedback! We’re glad you scored a great price and that your order arrived incredibly fast, especially before Christmas. We really appreciate your support and hope to shop with you again soon.

Resposta da The DOM - The Official Fashion Outlet

3/01/2026

Thank you so much for sharing this, Enita! We’re thrilled to hear your order arrived on time despite the busy holiday period and that everything arrived in perfect condition. Your recommendation means a lot to us, and we look forward to welcoming you back for your next purchase.

Resposta da The DOM - The Official Fashion Outlet

3/01/2026

Thanks for the great feedback, Mark! We’re really pleased to hear your order arrived on time, especially so close to Christmas. Seamless and fast is exactly what we aim for—hope to see you back again soon.

Resposta da The DOM - The Official Fashion Outlet

3/01/2026

Thanks so much, Vanessa! We’re glad you enjoyed the quick service and appreciate you taking the time to share your experience. Hope to shop with you again soon 😊

Resposta da The DOM - The Official Fashion Outlet

3/01/2026

Thanks so much for your feedback, Jade! We’re really happy to hear you loved the product and that shipping went smoothly. Appreciate you shopping with The DOM and hope to see you again soon.

Resposta da The DOM - The Official Fashion Outlet

3/01/2026

Thanks so much for the great feedback, Paul! We’re glad to hear your order arrived super fast — enjoy, and we hope to see you shopping with us again soon.

Resposta da The DOM - The Official Fashion Outlet

3/01/2026

Thank you so much for the lovely feedback, Natasha! We’re so glad to hear you had such a positive experience and that our team could assist you promptly. Your kind words mean a lot to us, and we truly appreciate you taking the time to share them specially in this this busiest season of the year.

Resposta da The DOM - The Official Fashion Outlet

3/01/2026

Hi Georgia, thank you for reaching out, and we’re really sorry for the worry this has caused. In some cases, the order confirmation email can be delayed or sent to a Spam/Junk folder, or there may have been a small typo in the email address entered at checkout.

Due to the high volume of orders during this period, dispatch updates can also take a little longer than usual. That said, after checking based on your name here, your order has been successfully received and is already on its way to you. You should receive a shipping notification shortly once tracking is fully updated. Could you confirm your email address by sending an email to our Customer Service Team at customerservice@thedom.com.

We truly appreciate your patience and want to reassure you that your order is moving through the delivery process. If you need any further assistance, the team is always here to help.

Resposta da The DOM - The Official Fashion Outlet

25/12/2025

Hi Tamara, our genuine apologies for the delay with your order. During peak periods such as Christmas, fulfilment centres experience high volumes which can sometimes impact dispatch times. While our partner brands strive to ship orders promptly, in this instance your order was posted later than expected.

We completely understand how disappointing this must have been, especially for time-sensitive gifts, and we truly appreciate your patience.

Sincerely,
The DOM

Resposta da The DOM - The Official Fashion Outlet

25/12/2025

Hi Patricia, our sincere apologies for the inconvenience caused. We reviewed your order, and confirmed that the item was out of stock, and a refund has already been processed. As The DOM operates as a marketplace platform, products are sold directly by our brand partners. While we aim to provide timely updates, in this instance we should have advised you sooner about the stock status, and we sincerely apologise for the delay in communication.

We completely understand how frustrating this experience must have been and truly appreciate your patience. If there’s anything further we can assist with, please don’t hesitate to reach out.

Warm regards,
The DOM

Resposta da The DOM - The Official Fashion Outlet

25/12/2025

Hi Ali, thank you for your feedback, and sincere apologies for the frustration caused. To assist further, could you please provide your order details so the team can check the status and provide an update?

Please note that during peak periods, the fulfilment centre receives a very high volume of orders, which can sometimes affect dispatch times and response rates. Rest assured that your order is being processed, and the Customer Service team will follow up directly once we have your order details.

We appreciate your patience and understanding.

Warm regards,
The DOM

Resposta da The DOM - The Official Fashion Outlet

25/12/2025

Hi CO, we sincerely apologise that your recent order did not meet the high standards expected, especially during this busy holiday season.

As a marketplace platform, products on The DOM are shipped directly from our brand partners. During peak periods like Black Friday and Christmas, stock can move very quickly, and orders may sometimes take longer to allocate and dispatch than the usual 48-hour expectation. We understand that this can be frustrating, and we truly empathise with the inconvenience this has caused.

Please be assured that your refund has been processed, following confirmation from the brand, and any delays were not intended to inconvenience you. We also appreciate your feedback regarding communication and understand the need for more direct support channels, which we will take into consideration as we continuously work to improve our processes.

We value your input and are genuinely sorry this experience has left you disappointed.

Sincerely,
The DOM

Resposta da The DOM - The Official Fashion Outlet

25/12/2025

Hey Liz, thank you so much for the kind words we're really pleased to hear that the follow-up and support provided met your expectations. Jocelyn takes great pride in ensuring issues are properly resolved, even when they involve external partners, and this feedback means a lot to the team.

We truly appreciate you taking the time to share your experience and thank you for shopping with The DOM.

Resposta da The DOM - The Official Fashion Outlet

25/12/2025

Hi Talha, thank you for taking the time to share this feedback. We’re genuinely sorry for the frustration and disappointment this experience has caused.

As a marketplace platform, we partner directly with brands like Adidas, meaning stock is fulfilled and allocated from the brand’s own warehouse rather than held centrally. During high-demand periods, items can unfortunately sell out at the brand level before final allocation is completed, which can result in partial fulfilments or delays despite orders initially showing as available. This is never the experience we want customers to have, and we understand how concerning it feels when updates don’t seem to move forward.

We’d also like to confirm that, as requested, the remaining items on this order have now been refunded in full. The only delay in processing this was due to the need to first receive final confirmation from the brand partner regarding stock availability and fulfilment status, to ensure the refund was accurate and complete.

That said, we sincerely apologise if our communication came across as repetitive or unhelpful — this feedback is taken seriously. The team’s intention is always to chase the brand partner and provide accurate updates as soon as they’re confirmed, but we acknowledge that clearer and more proactive communication was needed here. We truly appreciate you raising this and regret that we fell short of expectations.

Sincerely,
The DOM

Resposta da The DOM - The Official Fashion Outlet

25/12/2025

Thanks so much for sharing this feedback, Deb! 🌟

We’re really pleased to hear that our team provided quick responses, clear communication, and friendly support throughout your return. Creating a genuinely human and helpful experience is something we care deeply about, so this means a lot to us.

Thank you for choosing The DOM — we truly appreciate your support!

Resposta da The DOM - The Official Fashion Outlet

15/12/2025

Heyyy Karen, thank you so much for sharing your experience! We’re really pleased to hear you loved both pairs and felt well supported throughout the process. Keeping customers informed and proactively following up with our brand partners is something we take seriously, so it’s great to know the updates and goodwill gesture made a positive difference. We truly appreciate your patience and kind words, and we look forward to welcoming you back to The DOM again.

Resposta da The DOM - The Official Fashion Outlet

15/12/2025

Hi Julie, thank you for the lovely feedback! We’re glad to hear the quick turnaround and prompt support made the experience smooth, and that the email updates kept everything clear. Your kind words are truly appreciated, and we look forward to assisting again in the future.