So simple. My wife had a bit of a clear out of her jewellery box and we sent it all off in the pre paid envelope. I wasn’t sure what was good and what was costume jewellery. Valuation came back a f... Ver mais
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’m extremely disappointed with the offer I received. I sent in over £1,000 worth of gold and silver jewellery and was offered just £100 — which honestly felt insulting. The valuation was nowhere nea... Ver mais
A empresa respondeu
Very good firm to deal with. Done 3 transactions now & been pleasantly surprised by the valuations & speed of payment. Much better than the local high street cowboys. I will only use them in the futur... Ver mais
A empresa respondeu
Super quick fantastic service. Received my selling pack, gathered together my unused and broken jewellery, posted it on Tuesday, it was valued and offer made Wednesday, absolutely cannot fault this... Ver mais
A empresa respondeu
Informações sobre a empresa
Escrito pela empresa
We will value and buy your unwanted, unloved, unused Gold, Platinum, Palladium and Silver. Whether pristine and new, or old and tarnished, or even broken, and of any shape or size, we provide free collections, free valuations, free postage and free returns. Just request a selling pack now, receive it the next working day and post it straight back. We will value all items, make you an offer and pay by bank transfer, cheque or even Paypal, on the same day. All items are automatically insured up to £750 per pack, with higher insurance available on request. And if you decline our offer or change your mind, all items are returned to you free.
Informações de contacto
71-75 Shelton Street, WC2H 9JQ, London, Reino Unido
- 08009705988
- info@thegoldcompany.co.uk
- thegoldcompany.co.uk
4,4
Excelente
318 opiniões
Sem histórico recente de solicitação de opiniões
Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas
Respondeu a 66% das suas opiniões negativas
Geralmente responde dentro de uma semana
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
So simple
So simple. My wife had a bit of a clear out of her jewellery box and we sent it all off in the pre paid envelope. I wasn’t sure what was good and what was costume jewellery. Valuation came back a few days later I was given a higher price than I expected. Payment was made within minutes of acceptance. Would totally recommend this service.
23 de setembro de 2026
Opinião espontânea
Resposta da The Gold Company
Dear Customer,
We are pleased you found our services fast and efficient. We hope you return to use our services again in the future.
Regards,
The Gold Company
They contacted me straight away after I…
They contacted me straight away after I sent them a message and sent out the package I needed to send back my gold rings, postage was free to send to them, I heard from this company two days later and was offered a price which I accepted over the phone.
Very efficient, customer service was great. Would definitely recommend them to anyone who wishes to use them. They were great
7 de agosto de 2026
Opinião espontânea
Resposta da The Gold Company
Dear San,
Thank you so much for your review!
We’re delighted to hear that you found the whole process quick and straightforward, from receiving your free postage pack through to accepting your offer.
It’s also wonderful to hear that you were happy with the service you received from our team. Thank you for choosing us to sell your gold rings and for recommending us to others, we really appreciate it!
Kind regards,
The Gold Company
Easy to use and good payment and quick…
Easy to use and good payment and quick payments
10 de agosto de 2026
Opinião espontânea
Resposta da The Gold Company
Dear Karen,
Thank you for your lovely feedback! We’re really pleased to hear you found the whole process easy and straightforward, and that you were happy with both the offer and the speed of payment.
Making selling your unwanted items as simple and hassle-free as possible is exactly what we aim for.
Kind Regards,
The Gold Company
My package has been stolen, Be very aware
My package was collected and scanned twice by Royal Mail, someone has stolen my package with my late fathers things in, which has infuriated my two brothers who both wanted the same thing from his small collection.
I have rang The gold Company and left messages 4 times, I have texted over a dozen times and email twice.
No-one at the gold company gives a hoot about this. I/We have lost a lot in sentimental value and possibly financial value as well.
I cant raise a claim with Royal Mail, because The Gold Company paid for the postage, so they are the only ones that can, But they will not respond to anything. They do not tell you this in their adverts, just that it is insured. PLEASE READ THE TERMS AND CODITIONS AS NOTHING IS IN YOUR FAVOUR.
See if they respond to this review.
To update, I have now received contact and the offer of help. I am grateful for this stance from The Gold Company. So I have raised the score from a 1 to a 2.
Will update further if I get anywhere
23 de julho de 2026
Opinião espontânea
Very happy customer
Fast , efficient and great communication throughout. Very happy customer !
4 de agosto de 2026
Opinião espontânea
Resposta da The Gold Company
Dear Jan,
Thank you for your lovely review! We're delighted to hear you found our service fast and efficient, and that our communication kept you informed every step of the way.
Knowing you've finished the process as a very happy customer is exactly what we strive for!
Thank you for choosing us, and we really appreciate your support.
Regards,
The Gold Company
Really good communication. Great company
Really good communication. Quick, efficient, polite and payment made promptly as promised.
28 de julho de 2026
Opinião espontânea
Resposta da The Gold Company
Dear David,
Thank you for your wonderful feedback! We're delighted to hear you found our communication excellent and the whole process quick, efficient, and friendly.
Making sure our customers are kept informed and receive payment promptly is something we take great pride in, so it's fantastic to know we delivered on that promise.
We really appreciate your kind words and thank you for choosing us!
Kind Regards,
The Gold Company
First class service.
First class service.
I posted my pack on Monday, the following day I received a phone call saying it had arrived. Later on that day I was contacted with my valuation. I was pleasantly surprised with the amount quoted and accepted.
Within 5 minutes the monies were in my account.
Thank you.
21 de julho de 2026
Opinião espontânea
Resposta da The Gold Company
Dear Mrs Hawkswell,
Thank you for your wonderful feedback! We're delighted to hear you had such a smooth experience, from posting your pack to receiving your valuation and payment so quickly.
It's especially great to know the offer was a pleasant surprise and that the funds reached your account within minutes of accepting.
We really appreciate your kind words and thank you for choosing us. We hope to be of service again in the future!
Kind Regards,
The Gold Company
Perfect Transaction
Quick Response.
Selling pack arrived in two days.
Valuation in another two.
Happy with the price.
Money in the bank same day.
15 de julho de 2026
Opinião espontânea
Resposta da The Gold Company
Dear Phil,
Thank you for your fantastic review! We're delighted to hear everything went so smoothly from receiving your selling pack quickly to getting your valuation and same-day payment.
It's great to know you were happy with the offer and that the whole process lived up to your expectations.
We really appreciate you choosing us and hope we can help again in the future. Thank you for your support!
Kind regards,
The Gold Company
Nice and Easy
Really simple. Good communication. Very reassuring and personable. Would use again without hesitation.
15 de julho de 2026
Opinião espontânea
Resposta da The Gold Company
Dear Gayle,
Thank you for your kind review! We're so pleased to hear you found the process simple and that our communication helped make the experience reassuring and personal.
Providing a friendly, straightforward service is exactly what we aim for, so it's wonderful to know you'd use us again without hesitation.
Thank you for your support, we really appreciate it!
Regards,
The Gold Company
I had my gold valued locally,£766 ..TGC…
I had my gold valued locally,£766 ..TGC valuation was £355 ..I declined the offer..Then it was valued at £770 !!! Very strange ..I didn't accept the offer .How many people have accepted their first offer .I certainly don't recommend them .
13 de maio de 2026
Opinião espontânea
I am really disappointed with the honesty of the company
I am really disappointed with the service. I decided to send a small amount of the gold jewellery I want to send as the pack is only insured for £750. If the quote was good I was going to send the rest separately. Yes they were quick at offering me a price, however, I was offered £116.40. I then declined the offer and asked for the items to be returned. I was then asked what offer I had in mind for them to pass feedback to the valuators. I confirmed £446. I also asked them what weight and purity they have recorded. I was told that the report shows that I have sent 2 rings and a chain. The valuators then agreed that they have under offered and instead offered £380. What they said is incorrect as I had sent 6 chains and 1 ring- not sure what report they were looking at!!! I do not feel that I can trust this company and dread to think how many people have accepted the 1st offer and have been short-changed. Let’s hope that my items will be returned safely and promptly.
23 de junho de 2026
Opinião espontânea
Resposta da The Gold Company
Hi Kristina,
We are sorry to hear that you were disappointed with your experience.
As requested, we confirmed the quality of the gold and the number of pieces received, as there was an initial misunderstanding that all items were 14ct, which was not the case. We also explained that we were unable to match a previous valuation you had received elsewhere, as gold prices fluctuate regularly and had fallen since that valuation was carried out. To clarify, our valuators did not state that the original offer was incorrect. Rather, they explored whether there may be an opportunity to achieve a higher return through our jewellery retail network, as some of the pieces were in great condition for resale. We did our best to work with you and get as close as possible to the figure you were hoping for, but unfortunately this is not always possible.
If you remain unsure about the valuation or the items, you may wish to have them independently checked elsewhere for further reassurance.
We are sorry that we could not meet your expectations on this occasion. Your items will be returned free of charge as requested, and we wish you all the best.
The Gold Company
Daylight Robbery
Absolute joke of a company!offered me £40.00 for 3g of 18ct Gold! I refused them three times and they then came up to £70.00 which is way under the scrap value. I have taken my item to a local pawn brokers and got paid £180!Do not be fooled by them!
17 de junho de 2026
Opinião espontânea
Resposta da The Gold Company
Hi Becca,
We are sorry to hear that you were unhappy with the price offered for your item.
As stated in our terms and conditions, we do not value gemstones, and our offers are based on the precious metal content only. In this case, the ring contained several stones, some of which were missing, so the valuation was based solely on the gold content. We would also note that the weight of the ring was lower than the 3g stated in your review, which affected its precious metal value. Unfortunately, the retail value of jewellery and its actual scrap or melt value can differ significantly, which was the case here.
We're pleased you were able to secure an offer that suited you better and wish you all the best.
The Gold Company
Great service would definitely recommend
Great service would definitely recommend
12 de junho de 2026
Opinião espontânea
Resposta da The Gold Company
Hi,
Thank you for your lovely review, we’re glad you were happy with the service.
Best wishes,
The Gold Company
Excellent service
Excellent service. I have never used a service like this before so was a bit apprehensive. However The Gold Company was really easy to use and offered a very comprehensive service so I decided to go with them. I was not disappointed as from the beginning they were friendly and approachable but not pushy in any way. And finally the easy way the process of sending my items in their prepaid envelope to the price they paid for them was spot on. Payment was received straightaway. Their communication was excellent throughout and I would definitely use them again.
15 de junho de 2026
Opinião espontânea
Resposta da The Gold Company
Dear Thania,
Thank you for such a thoughtful review! We completely understand that sending valuable items through the post for the first time can feel a little daunting, so we're especially pleased to hear that our team helped put you at ease throughout the process.
It's wonderful to know that you found the service easy to use, the communication clear, and the experience friendly without any pressure. We're also delighted that you were happy with both the valuation and the speed of payment.
Thank you for placing your trust in us for your first experience of selling gold by post. We truly appreciate your kind words and look forward to helping you again in the future.
Kind Regards,
The Gold Company
Very good firm to deal with
Very good firm to deal with. Done 3 transactions now & been pleasantly surprised by the valuations & speed of payment. Much better than the local high street cowboys. I will only use them in the future. If you see my reviews in general it is because of bad experiences. It is a nice feeling to be able to share a positive experience on Trustpilot
15 de junho de 2026
Opinião espontânea
Resposta da The Gold Company
Dear customer,
Thank you for your fantastic review and, most importantly, for choosing us on three separate occasions. We're delighted to hear that you've consistently been pleased with both our valuations and the speed of payment.
It means a great deal to us that you've taken the time to share a positive experience. Building trust and providing a professional, reliable service is exactly what we strive for, so your comments are incredibly rewarding for our team.
We truly appreciate your continued support and look forward to helping you again in the future. Thank you for putting your trust in us!
Kind Regards,
The Gold Company
Very speedy service
Very speedy service, both sending out the envelope to put things in, then giving a reasonable price for the goods and paying immediately I had agreed
11 de junho de 2026
Opinião espontânea
Resposta da The Gold Company
Dear Maggie,
Thank you for your kind feedback! We’re delighted to hear that you found the service speedy from start to finish.
It’s also great to know you were happy with the valuation you received. We work hard to make the process as straightforward and efficient as possible.
Thank you for choosing us, and we really appreciate you taking the time to share your experience!
Kind Regards,
The Gold Company
Highly recommend
Received the pack very quickly and there were clear and precise instructions. Once my parcel arrived I was sent the offer on the same day and I was happy with the amount offered and it was in my account within an hour. I would highly recommend this company.
8 de junho de 2026
Opinião espontânea
Resposta da The Gold Company
Dear Marguerite,
Thank you for your wonderful review! We’re delighted to hear that your pack arrived quickly and that you found the instructions clear and easy to follow.
It’s great to know you were happy with the offer and that your payment reached your account so promptly after accepting it.
We truly appreciate your recommendation and thank you for choosing us!
Kind Regards,
The Gold Company
Really impressed with TGC
Really impressed with TGC, received my pre paid envelope within a day and when I posted off my Gold, they had received it, valued it and paid me within 24hours. Phoned with the valuation, took my details and transferred money immediately. Also found the valuation above what I had expected. Will definitely recommend
21 de maio de 2026
Opinião espontânea
Resposta da The Gold Company
Dear L Desmond,
Thank you for your fantastic feedback! We’re so pleased to hear you were impressed with the speed of the whole process, from receiving your prepaid envelope to getting your valuation and payment within 24 hours.
It’s great to know the offer exceeded your expectations as well, and that everything was smooth and straightforward over the phone.
We truly appreciate your recommendation.
Regards,
The Gold Company
Caring customer service by following up…
Caring customer service by following up and keeping updated on the progress of the order. Timely, effective and delivered what was promised in their radio ad in the charming voice of Stephan Fry or someone who sounds like him.
18 de maio de 2026
Opinião espontânea
Resposta da The Gold Company
Dear Shakeel,
Thank you so much for your kind words! We’re delighted to hear you felt well looked after throughout the process and that our team kept you updated every step of the way.
It’s great to know we delivered on the service promised in the radio advert too—we’ll take the Stephen Fry comparison as a huge compliment!
We really appreciate your feedback and thank you for choosing us.
Regards,
The Gold Company
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