The Golf Growth Group Opiniões 

Resposta da The Golf Growth Group

Actualizada a 18/05/2026

Dear Maria,

Thank you for taking the time to share your feedback.

We’re sorry to hear you are disappointed with the outcome and your experience of the service.

However, we would like to clarify that this is a business-to-business agreement and the renewal terms, including the auto-renewal provision and notice period required to cancel, are clearly set out within the signed contract agreed at the outset. By entering into that agreement, both parties accepted those terms.

In relation to renewal communication, the responsibility to cancel within the agreed notice period sits with the contracting party, as outlined in the contract. The agreement does not require additional reminder notices beyond what is contractually specified.

We also note your comments regarding use of the service. It is clear from our records that the service has not been actively utilised during the contract term. However, the agreement relates to the provision of marketing services for the contracted period, not on a usage basis, and the contractual fee remains payable regardless of level of engagement or outcomes achieved.

We appreciate that circumstances can change over time, including changes in trading status. However, contractual obligations remain in place unless cancelled in accordance with the agreed terms.

That said, we do not wish for this matter to escalate unnecessarily and remain open to discussing it with you directly if you would like to explore your options going forward.

Kind regards,
The Golf Growth Group

Edit --

Dear Maria,

Thank you for your further comments.

We appreciate you taking the time to share your perspective, and we are sorry that you remain dissatisfied.

However, we do need to be clear that the terms you are referring to are not “small print” in the sense suggested. The renewal provisions, including the notice period and auto-renewal structure, are expressly set out within the signed agreement and form part of the core commercial terms accepted at the outset of the contract. This is a standard feature of fixed-term business-to-business service agreements.

While we understand your view regarding reminders and notice periods, there is no contractual requirement for additional renewal reminders to be issued. The responsibility to manage cancellation within the agreed terms sits with the contracting party, as set out in the agreement both parties signed.

We also note your comments regarding service usage and outcomes. The agreement relates to the provision of marketing services over a fixed contractual term, and is not conditional on specific results or levels of engagement. As such, fees remain payable in accordance with the agreed terms regardless of utilisation or perceived return.

With respect to broader comments about fairness and general practice, we do of course take all feedback seriously. However, contractual terms cannot be retrospectively altered based on preference after the agreement has been entered into and performed.

Finally, while we recognise you may be disappointed, we do not accept the characterisation that these terms are unusual or unfair within a commercial B2B context. That said, we remain open to discussing the matter constructively with you directly should you wish to do so.

Kind regards,
The Golf Growth Group

Resposta da The Golf Growth Group

Actualizada a 18/05/2026

Hi there,

Thank you for taking the time to share your feedback.

We’re sorry to hear you feel this way. We understand how unwanted emails can be frustrating.

To clarify, we work with an external email marketing provider and all data used for outreach is sourced from publicly available business information. This is a standard B2B marketing practice and does not involve sending emails to private individuals.

Every email we send includes a clear unsubscribe link, which immediately removes the contact from our mailing list when used. If you have already done this, you should not receive any further communications from us.

If you believe any email address is still receiving messages in error, please contact us directly with the relevant details and we will ensure it is fully removed from our system without delay.

Kind regards,
The Golf Growth Group

Resposta da The Golf Growth Group

18/05/2026

Hi Tim,

Thank you for taking the time to leave a review.

We’re sorry to hear you are disappointed with the renewal outcome. However, we would like to clarify that this is a business-to-business agreement and the renewal terms, including the notice period and auto-renewal structure, are clearly set out within the signed contract agreed at the outset of the relationship.

As part of that agreement, membership continues on an annual basis unless cancelled in accordance with the notice period provided. This is a standard commercial arrangement and applies equally to all clients.

We do not operate “hidden” or informal renewal processes, and all contractual terms are presented prior to signature and acceptance. Once agreed, both parties are bound by those terms.

We understand that contract renewals can sometimes be overlooked in busy business environments, which is why we encourage all clients to diarise renewal dates in advance.

That said, we are always open to constructive discussion and would welcome the opportunity to resolve any concerns directly. If you would like to discuss this further, our team remains available to speak with you privately.

Kind regards,
The Golf Growth Group