I Feel consumers deserve to know about…
I initially contacted the clinic to enquire about, Botox & thread lifts. Initially I was given a treatment plan which was expensive but I trusted the CEO of the clinic. My first treatment was fillers which looked good for a few weeks and then the fillers, dissolved. I do think this was down to using cheaper branded fillers that I was charged a huge sum of money for,I would only expect the best from a Harley street trained professional, the owner Mr John Cowen when I explained, I was disappointed with my filler, was extremely rude and hostile towards me,eventually under duress he offered to top up my filler at a higher cost, no compromise at all There was no patient after care at all no customer service, only more and more treatments were offered to me after hearing consumers experiences of extremely poor results with the PDO Thead lifts I was not going to risk it, as I really did not trust the practice as it is just a highly sales driven marketing Machine . They have nomcompassion at all for there patients. There. Main focus is to add as many unwanted treatments and convince you after your next treatment to take another unwanted treatment this is more of a marketing sales transaction, poor results & no customer care. I Would never return to this clinic even again and I have since really professions for evasive treatment not sales people, that also can not seem to deal with any honest feedback
I highly recommend trained professionals for the PDO thead lifts and fillers.
I would not recommend this clinic to anyone at all
Resposta da The Gorgeous Clinic
Hello Toni,
Thank you for your 5th Trustpilot review.
I will reiterate: the clinic reserves the right to refuse treatment where a client is believed to be intoxicated, unfit for treatment, or exhibits violent, threatening or abusive behaviour towards our team.
You were extremely happy with your thread lift treatment. You had no complaint at the time, and you even told us your mum had complimented your result and wanted the same treatment herself.
You then contacted us weeks later saying you had damaged one side yourself, and requested an appointment with the Clinical Director. We arranged this appointment for you.
When you arrived for that appointment, you fell through the front door onto the Clinical Director and knocked him to the ground.
In the consultation room, you then fell off the chair while talking to us about your recent appearances in court.
After moving you to the waiting room, where you were less likely to injure yourself, you became threatening towards the Clinical Director, telling him to “f*ck around and find out”, while making accusations that he was trying to copy your illegal tretinoin distribution business.
This was not a complaint about the treatment we provided. You had been happy with the treatment and had told us so. This was a safeguarding and staff safety issue caused by your behaviour during the appointment.
You were refunded for all upcoming appointments, and the clinic decided it was in everyone’s best interests that we no longer treat you.
After this decision had been made, you then sent multiple long voice notes to The Gorgeous Clinic WhatsApp, directed at the Clinical Director, including blaming him for the death of your father. These messages were distressing, inappropriate, and far beyond any reasonable treatment-related complaint.
Two years later, you are still leaving reviews through anonymous accounts which appear to have been created solely to post negative reviews about our clinic.
We stand by the treatment provided, we stand by our team, and we stand by our decision to refuse further treatment where behaviour towards staff becomes unsafe, threatening or abusive.
We wish you all the best with your ongoing journey of rejuvenation.