AVOID at all costs!! Sofas terrible after 2 days seats gone springs on base gone contant emails to debanams no joy so had to do charge back on credit card 6 emails sent to manufacturers no repl... Ver mais
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AVOID AVOID! Absolutely appalling service. Delivered 1 correct sofa (cream 2 seater) and 1 other right hand chaise in Navy, goodness knows who this belongs to. Furdeco advised me to take them and call... Ver mais
A empresa respondeu
The Sofa is great but unhappy with company Furdeco who delivered it. The first attempt the lorry broke down, the second attempt they were in and out so fast they didn't assemble it properly and I coul... Ver mais
A empresa respondeu
The sofa took weeks longer to come than the estimate. When it did arrive it was the wrong colour . Taking it up with GBSC they merely said they had put the wrong photo on website. No apology - it was... Ver mais
Informações sobre a empresa
Escrito pela empresa
4 years INTEREST FREE credit with NO DEPOSIT options, exclusively at The Great British Sofa Company. Nationwide delivery within 14 days. Handmade in the UK.
Informações de contacto
Unit 12B Wharfdale Road Euroway Industrial Estate , BD4 6SP, Bradford, Reino Unido
- 01274900322
- thegreatbritishsofacompany.co.uk
Sem histórico recente de solicitação de opiniões
Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas
Respondeu a 33% das suas opiniões negativas
Geralmente responde dentro de um mês
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
AVOID at all costs!
AVOID at all costs!! Sofas terrible after 2 days seats gone springs on base gone contant emails to debanams no joy so had to do charge back on credit card 6 emails sent to manufacturers no reply so av
Bought 2 x seater sofas
Bought 2 sofas , After a year fit for the bin a waste of £1000
Avoid

Resposta da The Great British Sofa Company
Very poor service, customer relations poor, no refund
The sofa took weeks longer to come than the estimate. When it did arrive it was the wrong colour . Taking it up with GBSC they merely said they had put the wrong photo on website. No apology - it was collected and now, almost 3 months after I paid I have still not had a refund. I would not recommend at all
Absolutely appalling service
AVOID AVOID! Absolutely appalling service. Delivered 1 correct sofa (cream 2 seater) and 1 other right hand chaise in Navy, goodness knows who this belongs to. Furdeco advised me to take them and call Debenhams to get a replacement sent. 1 week later no resolution, cannot get hold of great british sofa company, Debenhams unhelpful and take days to respond with a chat bot answer. I'm left with a sofa I didn't order and once that I did. These companies are not worth dealing with, please shop elsewhere, I will not recommend. 1 week later and I have not been given any idea of when this will be sorted or been able to speak with anyone. Safe to say it loks like I've lost my money to GBSC however I have contacted the police for further investigation as this is wrong on so many accounts. Just beware of this company

Resposta da The Great British Sofa Company
5 Stars!
Love my sofa, i ordered the Kensington corner. It’s so well made, delivery was super quick. I love it

Resposta da The Great British Sofa Company

Resposta da The Great British Sofa Company
The Sofa is great but unhappy with…
The Sofa is great but unhappy with company Furdeco who delivered it. The first attempt the lorry broke down, the second attempt they were in and out so fast they didn't assemble it properly and I couldnt tell just by me sitting on it ,it wasn't until I tried to move it I realised they hadn't put it together properly. Needless to say they said I had signed for it so tough luck.

Resposta da The Great British Sofa Company
Delivered on time as stated quality…
Delivered on time as stated quality fairly good

Resposta da The Great British Sofa Company
Amazing service and amazing sofas
Amazing service and amazing sofas! I love my Kensington corner sofa, the quality is incredible and i love it!
I recommend this company 100%, forget dfs these guys are exceptional!

Resposta da The Great British Sofa Company
Love my sofa
Love my sofa, looks amazing, great service, all packaging removed without asking.

Resposta da The Great British Sofa Company
Beautiful sofa
Beautiful sofa. Very comfortable and very good price. Was a bit unsure at buying online at first but I can honestly say I can highly recommend

Resposta da The Great British Sofa Company
Highly impressed with service and purchase experience.
Superior UK manufactured quality 3 seat Charlotte Sofa 3 with footstool purchased and delivered promptly. Customer Service and delivery exemplary. Highly recommended - having previously returned poor quality imported sofas from competitors.

Resposta da The Great British Sofa Company
Superb!
We just love our sofa! We love the fabrics and how well it’s made, just super comfy and fits all family.
We got it even sooner than 14days!
I need to say that customer service was above and beyond , as we wanted to buy extra foot stool it was added specially for us to the website to make quick and convenient for us to purchase it.
Just superb! Massive Thanks to all team !

Resposta da The Great British Sofa Company

Resposta da The Great British Sofa Company
Excellent service .
Excellent service .. good quality sofa.. good updates . No hesitation to recommend !

Resposta da The Great British Sofa Company
Quick delivery, good quality. Great customer service.
Very happy with my purchase from The Great British Sofa Company!
After we were poorly treated by staff at DFS when browsing for a new sofa, we decided to look elsewhere and am glad we did. We were able to apply for Snap Finance when purchasing which is always helpful! My phone glitched when making the £15 deposit so I called the GBSC who were very easy to talk to and helped me finish the application. They kept in good contact with me via text or email about my delivery and I received it within the 14 day time frame.
Sofa is lovely! Quick delivery! Great quality! Hopefully will last :)

Resposta da The Great British Sofa Company
Extremely quick delivery
Extremely quick delivery! Ordered, manufactured and delivered all within a week. Customer service is 5* and you can contact them upto either 10 or 11 at night. Sofas are great quality. Thank you guys

Resposta da The Great British Sofa Company
Fantastic customer service!
Fantastic customer service from start to finish! Had an issue with my ordering my sofa and they couldn’t do more to help, had a slight issue before it was delivered and it was sorted within the hour! Was estimated 11 weeks for delivery and it came on week 3! My sofa is gorgeous and so well made, the low price is an incredible bonus.

Resposta da The Great British Sofa Company
Two months old and seat sagging at one…
Two months old and seat sagging at one end

Resposta da The Great British Sofa Company
Delivered within 3 weeks and amazing…
Delivered within 3 weeks and amazing quality so pleased. Also the delivery company lost a couple of cushions and they sorted it and sent them straight away and I received them within 2 days.

Resposta da The Great British Sofa Company
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