The Great British Sofa Company Opiniões 

22
TrustScore: 1.5 em 5

1,7

Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais

Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais

Leia as opiniões dos outros

Classificada 1 em 5 estrelas

AVOID at all costs!! Sofas terrible after 2 days seats gone springs on base gone contant emails to debanams no joy so had to do charge back on credit card 6 emails sent to manufacturers no repl... Ver mais

Classificada 1 em 5 estrelas

AVOID AVOID! Absolutely appalling service. Delivered 1 correct sofa (cream 2 seater) and 1 other right hand chaise in Navy, goodness knows who this belongs to. Furdeco advised me to take them and call... Ver mais

A empresa respondeu

Classificada 3 em 5 estrelas

The Sofa is great but unhappy with company Furdeco who delivered it. The first attempt the lorry broke down, the second attempt they were in and out so fast they didn't assemble it properly and I coul... Ver mais

A empresa respondeu

Classificada 1 em 5 estrelas

The sofa took weeks longer to come than the estimate. When it did arrive it was the wrong colour . Taking it up with GBSC they merely said they had put the wrong photo on website. No apology - it was... Ver mais

Informações sobre a empresa

  1. Loja de sofás

Escrito pela empresa

4 years INTEREST FREE credit with NO DEPOSIT options, exclusively at The Great British Sofa Company. Nationwide delivery within 14 days. Handmade in the UK.


Informações de contacto

1,7

Muito mau

TrustScore: 1.5 em 5

22 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de solicitação de opiniões

Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas

Respondeu a 33% das suas opiniões negativas

Geralmente responde dentro de um mês

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

1,7

Todas as opiniões

(22)

3 opiniões nos últimos 12 meses

Escreva uma opinião
Na Trustpilot, as empresas não podem oferecer incentivos ou pagar para esconder opiniões. As opiniões pertencem a cada um dos utilizadores e não à Trustpilot. Saber mais

Classificada 1 em 5 estrelas

AVOID at all costs!

AVOID at all costs!! Sofas terrible after 2 days seats gone springs on base gone contant emails to debanams no joy so had to do charge back on credit card 6 emails sent to manufacturers no reply so av

19 de fevereiro de 2026
Opinião espontânea
Classificada 1 em 5 estrelas

Bought 2 x seater sofas

Bought 2 sofas , After a year fit for the bin a waste of £1000
Avoid

19 de janeiro de 2026
Opinião espontânea
logótipo da The Great British Sofa Company

Resposta da The Great British Sofa Company

Hello,

Im sorry but we cannot find you as a customer of ours.
Please be aware that we are NOT 'The Great Sofa Company' we are the 'Great British Sofa Company' and we do not sell through Debenhams.
I appreciate the likeness with the name but unfortunately you have left a review for the incorrect company. Please could you remove this?

Thank you.

Classificada 1 em 5 estrelas

Very poor service, customer relations poor, no refund

The sofa took weeks longer to come than the estimate. When it did arrive it was the wrong colour . Taking it up with GBSC they merely said they had put the wrong photo on website. No apology - it was collected and now, almost 3 months after I paid I have still not had a refund. I would not recommend at all

10 de setembro de 2025
Opinião espontânea
Classificada 1 em 5 estrelas

Absolutely appalling service

AVOID AVOID! Absolutely appalling service. Delivered 1 correct sofa (cream 2 seater) and 1 other right hand chaise in Navy, goodness knows who this belongs to. Furdeco advised me to take them and call Debenhams to get a replacement sent. 1 week later no resolution, cannot get hold of great british sofa company, Debenhams unhelpful and take days to respond with a chat bot answer. I'm left with a sofa I didn't order and once that I did. These companies are not worth dealing with, please shop elsewhere, I will not recommend. 1 week later and I have not been given any idea of when this will be sorted or been able to speak with anyone. Safe to say it loks like I've lost my money to GBSC however I have contacted the police for further investigation as this is wrong on so many accounts. Just beware of this company

9 de julho de 2025
Opinião espontânea
logótipo da The Great British Sofa Company

Resposta da The Great British Sofa Company

Hi,

Im sorry to hear of the trouble you are having with Debenhams. Please be aware that we are NOT 'The Great Sofa Company' we are the 'Great British Sofa Company' and we do not sell through Debenhams.
I appreciate the likeness with the name but unfortunately you have left a review for the incorrect company. Please could you remove this?

Thank you.

Classificada 5 em 5 estrelas

5 Stars!

Love my sofa, i ordered the Kensington corner. It’s so well made, delivery was super quick. I love it

15 de janeiro de 2023
Opinião espontânea
logótipo da The Great British Sofa Company

Resposta da The Great British Sofa Company

Hello Sofia,

Thank you so much for taking the time to leave us a review.
We're so pleased you had a great experience and we hope to see you again!

The Great British Sofa Company.

Classificada 5 em 5 estrelas

Amazing company

Amazing company. Amazing service.

17 de novembro de 2022
logótipo da The Great British Sofa Company

Resposta da The Great British Sofa Company

Hello Sari,

Thank you so much for taking the time to leave us a review.
We're so pleased you had a great experience and we hope to see you again!

The Great British Sofa Company.

Classificada 3 em 5 estrelas

The Sofa is great but unhappy with…

The Sofa is great but unhappy with company Furdeco who delivered it. The first attempt the lorry broke down, the second attempt they were in and out so fast they didn't assemble it properly and I couldnt tell just by me sitting on it ,it wasn't until I tried to move it I realised they hadn't put it together properly. Needless to say they said I had signed for it so tough luck.

20 de agosto de 2022
logótipo da The Great British Sofa Company

Resposta da The Great British Sofa Company

Hi Mary,

We're so sorry to hear you had a negative experience, this is not the level of service we strive to deliver and we hope this has not deterred you from using our company again.

The Great British Sofa Company.

Classificada 4 em 5 estrelas

Delivered on time as stated quality…

Delivered on time as stated quality fairly good

27 de outubro de 2022
logótipo da The Great British Sofa Company

Resposta da The Great British Sofa Company

Hello Fiona,

Thank you so much for taking the time to leave us a review.
We're so pleased you had a great experience and we hope to see you again!

The Great British Sofa Company.

Classificada 5 em 5 estrelas

Amazing service and amazing sofas

Amazing service and amazing sofas! I love my Kensington corner sofa, the quality is incredible and i love it!
I recommend this company 100%, forget dfs these guys are exceptional!

23 de setembro de 2022
logótipo da The Great British Sofa Company

Resposta da The Great British Sofa Company

Thanks for the feedback! We are glad you like it and happy to help anytime.

Classificada 5 em 5 estrelas

Love my sofa

Love my sofa, looks amazing, great service, all packaging removed without asking.

22 de junho de 2022
logótipo da The Great British Sofa Company

Resposta da The Great British Sofa Company

Hello Sharon,

Thank you so much for taking the time to leave us a review.
We're so pleased you had a great experience and we hope to see you again!

The Great British Sofa Company.

Classificada 5 em 5 estrelas

Beautiful sofa

Beautiful sofa. Very comfortable and very good price. Was a bit unsure at buying online at first but I can honestly say I can highly recommend

29 de maio de 2022
logótipo da The Great British Sofa Company

Resposta da The Great British Sofa Company

Hello Cathy,

Thank you so much for taking the time to leave us a review.
We're so pleased you had a great experience and we hope to see you again!

The Great British Sofa Company.

Classificada 5 em 5 estrelas

Highly impressed with service and purchase experience.

Superior UK manufactured quality 3 seat Charlotte Sofa 3 with footstool purchased and delivered promptly. Customer Service and delivery exemplary. Highly recommended - having previously returned poor quality imported sofas from competitors.

22 de maio de 2022
logótipo da The Great British Sofa Company

Resposta da The Great British Sofa Company

Hello N Davies,

Thank you so much for taking the time to leave us a review.
We're so pleased you had a great experience and we hope to see you again!

The Great British Sofa Company.

Classificada 5 em 5 estrelas

Superb!

We just love our sofa! We love the fabrics and how well it’s made, just super comfy and fits all family.
We got it even sooner than 14days!
I need to say that customer service was above and beyond , as we wanted to buy extra foot stool it was added specially for us to the website to make quick and convenient for us to purchase it.
Just superb! Massive Thanks to all team !

1 de maio de 2022
logótipo da The Great British Sofa Company

Resposta da The Great British Sofa Company

Hello Maria,

Thank you so much for taking the time to leave us a review.
We're so pleased you had a great experience and we hope to see you again!

The Great British Sofa Company.

Classificada 5 em 5 estrelas

Amazing staff

Amazing staff, communication and furniture! Very Happy !

22 de abril de 2022
logótipo da The Great British Sofa Company

Resposta da The Great British Sofa Company

Hello Kay,

Thank you so much for taking the time to leave us a review.
We're so pleased you had a great experience and we hope to see you again!

The Great British Sofa Company.

Classificada 5 em 5 estrelas

Excellent service .

Excellent service .. good quality sofa.. good updates . No hesitation to recommend !

29 de março de 2022
logótipo da The Great British Sofa Company

Resposta da The Great British Sofa Company

Hello Helen,

Thank you so much for taking the time to leave us a review.
We're so pleased you had a great experience and we hope to see you again!

The Great British Sofa Company.

Classificada 4 em 5 estrelas

Quick delivery, good quality. Great customer service.

Very happy with my purchase from The Great British Sofa Company!
After we were poorly treated by staff at DFS when browsing for a new sofa, we decided to look elsewhere and am glad we did. We were able to apply for Snap Finance when purchasing which is always helpful! My phone glitched when making the £15 deposit so I called the GBSC who were very easy to talk to and helped me finish the application. They kept in good contact with me via text or email about my delivery and I received it within the 14 day time frame.
Sofa is lovely! Quick delivery! Great quality! Hopefully will last :)

15 de março de 2022
Opinião espontânea
logótipo da The Great British Sofa Company

Resposta da The Great British Sofa Company

We are glad that you like the sofa and the service. We are a family business and all our customers are important to us. We hope you enjoy your sofa!

Classificada 5 em 5 estrelas

Extremely quick delivery

Extremely quick delivery! Ordered, manufactured and delivered all within a week. Customer service is 5* and you can contact them upto either 10 or 11 at night. Sofas are great quality. Thank you guys

12 de fevereiro de 2022
Opinião espontânea
logótipo da The Great British Sofa Company

Resposta da The Great British Sofa Company

Hello Mark,

Thank you so much for taking the time to leave us a review.
We're so pleased you had a great experience and we hope to see you again!

The Great British Sofa Company.

Classificada 5 em 5 estrelas

Fantastic customer service!

Fantastic customer service from start to finish! Had an issue with my ordering my sofa and they couldn’t do more to help, had a slight issue before it was delivered and it was sorted within the hour! Was estimated 11 weeks for delivery and it came on week 3! My sofa is gorgeous and so well made, the low price is an incredible bonus.

8 de fevereiro de 2022
logótipo da The Great British Sofa Company

Resposta da The Great British Sofa Company

Hello,

Thank you so much for taking the time to leave us a review.
We're so pleased you had a great experience and we hope to see you again!

The Great British Sofa Company.

Classificada 3 em 5 estrelas

Two months old and seat sagging at one…

Two months old and seat sagging at one end

20 de janeiro de 2022
logótipo da The Great British Sofa Company

Resposta da The Great British Sofa Company

We have not had any notification and from seeing this review we have instantly taken steps in place to replace the issue side (issue due to a knot in the frame as we use real wood). We hope our swift service has changed the view. Thank you

Classificada 5 em 5 estrelas

Delivered within 3 weeks and amazing…

Delivered within 3 weeks and amazing quality so pleased. Also the delivery company lost a couple of cushions and they sorted it and sent them straight away and I received them within 2 days.

26 de dezembro de 2021
logótipo da The Great British Sofa Company

Resposta da The Great British Sofa Company

Hello Tam,

Thank you so much for taking the time to leave us a review.
We're so pleased you had a great experience and we hope to see you again!

The Great British Sofa Company.

A Experiência Trustpilot

Qualquer pessoa pode escrever uma opinião na Trustpilot. As pessoas que escrevem opiniões têm direito a editá-las ou eliminá-las a qualquer momento. Estas opiniões serão exibidas enquanto uma conta estiver activa.

As empresas podem solicitar opiniões enviando convites automáticos. Classificadas como "Verificada", pois se tratam de experiências genuínas.

Saiba mais sobre outros tipos de opiniões.

Contamos com uma equipa especializada e tecnologia inteligente para proteger a nossa plataforma. Descubra como combatemos opiniões falsas.

Leia mais sobre como processamos as opiniões na Trustpilot.

Aqui estão 8 dicas para escrever óptimas avaliações.

A verificação pode ajudar a garantir que são pessoas reais a escrever as opiniões que lê no Trustpilot.

Oferecer incentivos em troca de opiniões ou solicitá-las selectivamente pode distorcer o TrustScore, o que vai contra as nossas directrizes.

Saiba mais