Rating prior to take over by Keyto group is 5 star Rating of operators who do the work 4 - 5 * Rating of the admin and organisation NIL This company is one to avoid completely Given th... Ver mais
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David and Louie came today from Green thumb Manchester North west to scarify and aerate the lawn . These guys are wonderful. They were professional, curtious very polite with great customer service ,... Ver mais
I have used Green Thumb a number of years and was always happy but recently the franchise owner changed and the level of service has been terrible. You can’t contact the local branch and the head offi... Ver mais
New customer this year and I've received a catalogue of awful service and poor or no comms. -Treatments not done but charged, -Failure to reply to 4 emails. -Appointment times changed numer... Ver mais
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Grass maintenance
An excellent service well explained and carried out done by Cally who lives in Perth but covers Forfar area Excellent communication and really lovely happy young lady 10/10 an absolute asset to Greenthumb and no hesitation recommending to anyone many thanks Cally xx
Transformational lawn within. 12 months
Used Greenthiumb Perth and Fife for a full four standard treatments . Results were transformational and now have a healthy green lawn . Excellentt reliable and professional service . Thanks to Cally
A good team that arrived on time
A good team of two that arrived on time. They appeared to be knowledgable and able as well as friendly and polite. My only complaint would be that the cost was more than I expected which I imagine was down to the salesman who should maybe have returned to complete my order and clarify what would be included.
My lawn has been destroyed.
Green thumb lawn care have destroyed my lawn. Their contract is for four applications. After their fourth application my lawn is ruined and they are demanding an exorbitant amount of money to repair it citing an issue which their operatives have examined and informed me is non existent. Good way to extract money without taking the responsibility for the damage caused by them. Beware of this service!
Kyle
Kyle, from the Shropshire branch, has been our regular agent for a while. He’s always very clear about the treatments on each visit. He has a very friendly manner and works very efficiently. He always reminds me to keep our dog off the grass for three hours - very caring.
A positive experience
Had visit today from Kyle based at Market Drayton. Very polite and informative about what the days treatment involved and after care pointers.
I find the company very easy to deal with and would recommend them
The technician Mike is knowledgeable
The technician Mike is knowledgeable, does great work , offers good advice and is a great ambassador for the Pert £Fife based Green Thumb.
Dealing with the company is good and they are responsive to change requirements.
They are getting expensive but with a highly skilled technician such as Mike it is worth it . The results have been good despite a difficult growing year,
Good grass.
The regular treatment applied to our lawns has produced year long, good green, weed free grass. The work carried out by Tony has been effective and professionally done, using environmentally kind materials.
Lawn Care
Excellent Service. Treatment was carried out on due date. Lawn care advice given. Treatment and aftercare requirements explained.
Kyle was very knowledgeable and helpful. Thank you.
Poor service
Poor service. Damaged my washing line base beyond repair and had to replace it. Provided aeration and scarification when garden was saturated not in my presence and without my consent despite them repeatedly cancelling due to the same conditions. Tried to recover for the services and debt recover despite my paying in instalments. Disgusting attitude. The garden looks worse than when I started. Utterly useless. Dont believe any good reviews.
A very pleasant young man (Kyle) came…
A very pleasant young man (Kyle) came to the door this morning to explain in great detail what kind of treatment he was going to give our lawn. He was very polite and informative.
What grade staff are and the service
The staff are and the service is first class I have to mention Ciaran he is lovely I am more than happy with
Green Thumb
Kyle visited today from Green Thumb…
Kyle visited today from Green Thumb very friendly and informative man Must say our lawn looked lovely during the summer but not so great at moment due to Chafer Grubs having treatment in next couple of weeks so hopefully we will see some improvement.
Great service
My lawn has had few problems over the past year. Kyle from the Shropshire & Wolverhampton Group has been most helpful and the service given has been excellent in bringing the lawn up to scratch
Haven’t shown up for 6 months and then…
Haven’t shown up for 6 months and then getting chased for payment for work not carried out. It’s a complete scam. Avoid.
Bad business practice and poor…
Bad business practice and poor accounting. Would you stay in a hotel and expect a supplementary bill a month, a year, or even two years later? Of course not! This is how they work, as others have pointed out. When you cancel your contract they find extras to charge you from way back in time. When you complain they offer no recourse except to threaten debt recovery action. Best to avoid them.
Extremely disappointing…
Extremely disappointed…After booking my appointment and receiving text confirmation I thought that’s great…Then I received another text with another date that I had already informed them I wouldn’t be available…They agreed to do the original date which was already 3 weeks ahead only to call this morning to cancel…No care or consideration whatsoever from the girl who called or even an offer of another appointment, it was with an attitude of take or leave as we just cannot be bothered…Even a score of 1 is too high…
Beware of this company
Beware of this company. It is a very expensive option and if you pay by direct debit they will increase the amount without informing the customer, contrary to the banking code.
Yes the weeds are less, but after 1 year he results are not worth it. If you cancel the direct debit they will want more money out of you, saying they have done more treatments than you have paid for
AVOID AVOID There are better options out there.
Terrible customer service!
Terrible customer service!! Tried to cancel several times, impossible website to navigate almost like they are trying to make sure you cant understand how to leave!
Brought problem weeds can’t get to go away!
I bought premium grass seed from green thumb- the most e pensive stuff . I have weeds now my lawn never had and I mean never. The most invasive thick deep rooted hard to remove weeds I never ever had. These weeds have taken over the lawn and have even started spreading to my back yard. Have hand removed these weeds or at least attempted to. These won’t go away., so disappointed in this grass seed. Brought problems I never had. Don’t buy!!!!!!
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