Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais

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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

10/10 reliable product Bought minoxidil 5% liquid solution on a few occasions, more than satisfied with the service and the product. There are fake products, but The Hair Guys are completely legi... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

Easily the best value, genuine minoxidil in the UK. Delivery was in a few days even though I ordered on a weekend, tracked and super professional. Did all the standard checks for whether its rea... Ver mais

A empresa respondeu

Classificada 4 em 5 estrelas

Received fast. I.was concerned with being fake amd after the basoc check on product number, odour, crystallization and stick strength, it seems original.

A empresa respondeu

Classificada 4 em 5 estrelas

Can see my hair growing, it’s tiny but I can see changes since I started using this product. I will definitely recommend it

Informações sobre a empresa

  1. Fornecedor de produtos de beleza
  2. Loja de produtos para cabelo

Escrito pela empresa

The Hair Guys, trusted by thousands, supply you with only GENUINE High Strength 'Kirkland Signature', 'Member's Mark', and 'QGain' Minoxidil Solutions (5%), sourced directly from the States, sent to you from the UK, so no long wait. *** The More you buy, the cheaper it is. *** Plus, we send your purchases totally FREE via 48 hour 'Tracked and Signed For' delivery, with same day dispatch. *** Always long expiry dates. *** Discrete Packaging. *** Totally secure online payment. *** We import it so you don't have to. *** The Hair Guys also offer reduced prices with our 'The Hair Guys Club'. *** Every time you spend, you earn points, then you can redeem those points against purchases - making the whole experience even greater value!


Informações de contacto

4,6

Excelente

TrustScore: 4.5 em 5

76 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Respondeu a 66% das suas opiniões negativas

Geralmente responde dentro de uma semana

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

Na Trustpilot, as empresas não podem oferecer incentivos ou pagar para esconder opiniões. As opiniões pertencem a cada um dos utilizadores e não à Trustpilot. Saber mais

Classificada 3 em 5 estrelas

Prices are getting more expensive every…

Prices are getting more expensive every time.

8 de dezembro de 2025
logótipo da The Hair Guys

Resposta da The Hair Guys

Hi,

Unfortunately, the cost of bringing it in from the states has increased 30%, and the price of UK postage increases every few months, we absorb as much of these increases as we can, but we have to pass on some of it.

THG

Classificada 5 em 5 estrelas

Good experience

Good packaging, speedy delivery and good communication. Will purchase again.

3 de dezembro de 2025
logótipo da The Hair Guys

Resposta da The Hair Guys

Great to hear that you'll be returning!

Classificada 1 em 5 estrelas
logótipo da The Hair Guys

Resposta da The Hair Guys

June 24th:
Order placed at 6.50pm

June 25th:
Order dispatched by 'Royal Mail 48hr Tracked'(Tracking link: https://www.royalmail.com/track-your-item#/tracking-results/TQ916697535GB )

July 1st:
Customer told us that he hadn't received his order

July 1st:
We investigated and saw that the order had been delivered on 27th June, but to the wrong address. We provided customer with a copy of the label as proof that we'd sent his order to the correct address. We suggested, as the address where the order had been delivered was just around the corner from him, that it would indeed be quicker for him to go to that address and ask if they had the order, then to contact us if it wasn't there.

July 2nd:
Customer said that the order wasn't at the other address. We immediately sent a replacement bottle to the customer by 'Royal Mail 24hr Tracked and Signed For' (Tracking link: https://www.royalmail.com/track-your-item#/tracking-results/MV091022578GB), and let him know that we had another bottle in the post and what his tracking number was.

July 2nd:
AFTER we told him that there was a replacement on its way via 24hr tracked and signed for, he left this negative review. "I need my stuff that I paid for please".

We have subsequently asked him if he would consider removing or updating his review as it was out of our control and we remedied the issue immediately, and as negative reviews can have a bad effect on small businesses like ours.

No reply to date.

We made a loss on this transaction.

***
All of the products we sell are genuine USA imports.

There are two main reasons why we get negative reviews:
1. Clients provide an incorrect email address meaning that they don't receive confirmation emails and panic.
2. The Royal Mail (The most reliable mail service we have ever used) VERY OCCASSIONALY get it wrong.
***

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