I have my order on subscription, it comes timely and with good communication. Very pleased with service
A empresa respondeu
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Leia as opiniões dos outros
I always buy my daughter's pony's supplement, Box Merix from The Horse Vet after finding them online last year. Our veteran (26yr old) New Forest 'Doodles' thrives on this supplement and keeps him in... Ver mais
A empresa respondeu
Unable to pause or cancel subscription as website is broken - had to delete credit card details Written 30 emails and called on hold for 10+ minutes and never get a reply Avoid this site.
A empresa respondeu
I have been ordering Bozmerix from the Horse Vet for one of my older polo ponies for about a year now. The website is really quick and esy to order from and the products always arrive really promptly!... Ver mais
A empresa respondeu
Informações sobre a empresa
Escrito pela empresa
The Horse Vet - Powering Equine Performance. Dr Charlotte Inness MRCVS, Equine Veterinary Services including online webshop for veterinary approved supplements. We stock the full Hestevard and NutraVet ranges along with other well known brands.
Informações de contacto
Reino Unido
- thehorsevet.co.uk
4,5
Excelente
92 opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Respondeu a 100% das suas opiniões negativas
Geralmente leva mais de um mês para responder
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Resposta da The Horse Vet
We’re really pleased to hear your item arrived promptly and was exactly as described — that’s what we love to hear.
Great price and speedy delivery
24 de novembro de 2025
Resposta da The Horse Vet
We’re so pleased to hear you were happy with the price and our speedy delivery — that’s exactly what we aim to offer every time.
product has not been delivered
Despite issue with delivery being delayed problem was resolved and happy with product and resolution.
24 de novembro de 2025
Resposta da The Horse Vet
Hi Tracy,
I can see that both your original item and the replacement have been received. We’re very sorry for the delays — at this time of year, courier services can take longer than usual due to high volumes. Thank you for your patience, and please let us know if there’s anything more we can do to help.
Customer service has gone downhill
Used to be excellent customer service and speedy delivery but both have really gone downhill in the last couple of months. I had one order take so long to arrive thanks to Royal Mail that I needed to source from elsewhere. I returned the Horse Vet order - and it took them a whole week to acknowledge that it had been received back and refunded with an automated email. The email says it will now take 10 days to be refunded. So I’ll be out of pocket for a whole month with no apology.
7 de novembro de 2025
Opinião espontânea
Resposta da The Horse Vet
Thank you for taking the time to share your experience — we’re really sorry to hear how disappointed you’ve been. This isn’t the level of service we aim to provide, especially for a returning customer.
We completely understand how frustrating it must have been for your order to arrive so late that you had to source the items elsewhere. While delivery delays with Royal Mail can sometimes be outside of our direct control, we know that doesn’t make the situation any less inconvenient for you.
Refund timelines can depend on banking processes once issued, but we appreciate that being out of pocket for that length of time isn’t ideal.
We genuinely value your past support and are sorry to hear you feel our service has declined. Your feedback is important, and we’ll be sharing it with the team to ensure we improve where it matters.
Resposta da The Horse Vet
We’re really glad you found ordering easy and got your delivery quickly — that’s exactly what we love to hear.
Easy process and quick delivery
I have ordered from the horse vet a few times now and it’s always really easy and everything arrive super quick
29 de setembro de 2025
Resposta da The Horse Vet
We’re really glad to hear that ordering has been easy and that your deliveries always arrive super quick — we love keeping things simple for our customers.
Subscription problems
Unbelievable. Cannot access my account to deal with my subscription!!! The code they sent neither sent to my email nor to my mobile! This way I cannot stop it.
6 de outubro de 2025
Opinião espontânea
Resposta da The Horse Vet
Dear Iwona,
Thank you for your feedback.
Please may you advise if you have spoken to anyone in our team regarding this? Please may you call us on 01904 463001 or if you would prefer to email us at hello@vetmedi.co.uk with your email address and contact details we are more than happy to help rectify the issue with logging into your account.
We look forward to hearing from you again soon.
TheHorseVet/VetMedi
Resposta da The Horse Vet
Thank you for your review. We really appreciate your support and look forward to delivering for you again soon
Fabulous company to deal with
Fabulous company to deal with
Great communication
Good prices on products
24 de setembro de 2025
Resposta da The Horse Vet
We’re thrilled to hear you enjoyed our communication, prices, and overall service — that’s exactly what we aim for.
Resposta da The Horse Vet
We’re thrilled to hear you had an excellent experience and really appreciate your recommendation.
Resposta da The Horse Vet
We’re glad to hear you found ordering easy, though we’re sorry some items aren’t always easy to get. We’re constantly working to improve availability and hope your next order will be even smoother.
Excellent
Simple ordering, fast delivery and a bonus this time of a freebie tube of Bozmerix paste. Very happy Customer. I will return!
28 de julho de 2025
Resposta da The Horse Vet
We’re thrilled to hear you found ordering simple, delivery fast, and that you enjoyed the bonus Bozmerix paste.
Goods arrived in a matter of days 👏👍
28 de julho de 2025
Resposta da The Horse Vet
We’re really glad your order arrived so quickly — that’s exactly the speedy service we aim to provide.
The process of ordering is easy to…
The process of ordering is easy to follow Very fast delivery, from purchasing to arriving at my door it only took a couple of days 😊
28 de julho de 2025
Resposta da The Horse Vet
Thank you for your lovely review! We’re so glad to hear you found the ordering process easy and that your delivery arrived so quickly. We really appreciate your support and can’t wait to deliver for you again soon
Excellent service
Excellent service. Ordered on late on Thursday evening and it was delivered the next Monday!
25 de julho de 2025
Resposta da The Horse Vet
We’re so glad your order got to you super quick, even after a late Thursday evening order — that’s exactly the speedy service we love to provide.
Resposta da The Horse Vet
Thanks for the review! We’re glad to hear your delivery was efficient.
Resposta da The Horse Vet
Thanks so much for your great feedback! We’re really happy to hear you find our website easy to use and that our delivery is always fast
Great transaction all round
Great transaction all round - simple, efficient and very speedy delivery.
2 de junho de 2025
Resposta da The Horse Vet
We’re thrilled to hear you found the whole process simple, efficient, and speedy — that’s exactly what we aim for.
Resposta da The Horse Vet
Thank you for your review! We are glad you got your order fast and enjoyed the service — that’s what we love to hear.
The ease
The ease, speed of the order and cost however, slightly confused when receiving the order as the order came from a different company.
3 de junho de 2025
Resposta da The Horse Vet
We’re glad you found the ordering process easy, fast, and reasonably priced. We understand the confusion about the order arriving from a different company — VetMedi and The Horse Vet ltd are sister companies, which can make the sender name look different, but rest assured it’s all part of getting your order to you quickly.
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