The HOTH Opiniões 

Resposta da The HOTH

17/03/2025

Hi Kelvin,

Thank you for your review! We're thrilled to hear you've had a positive experience with our team at The HOTH. Providing outstanding service and knowledgeable support is our top priority.

We understand the challenges of outreach for small businesses, and we're pleased we could offer valuable backlink solutions. We appreciate your feedback regarding check-ins and see it as a valuable opportunity to strengthen our communication and partnership.

Thank you for trusting us with your SEO needs!

Resposta da The HOTH

Actualizada a 15/01/2025

Hi Dev,

Thank you for sharing your feedback. We’re sorry to hear about your experience and the challenges your business faced. At The HOTH, our goal is to help businesses thrive, and it's disappointing to learn that our services did not meet your expectations.

We take your concerns seriously and would like to provide some additional context.

First, our HOTH X team is committed to transparency regarding how our contract and cancellation policies work, and we apologize if there was any confusion during your onboarding. We strive to explain the contract details upfront and encourage our clients to ask questions to ensure there’s clarity.

Second, we worked diligently to accommodate your specific requests and goals throughout your campaign. Early on, we offered a month-to-month campaign to better align with your budget. We recognize that financial difficulties can be stressful, which is the reason we made efforts to offer solutions, including downgrading the contractual campaign costs and encouraging ongoing discussions with your Campaign Manager. Despite these efforts, it appears there was a disconnect in communication and expectations.

Lastly, SEO is a long-term strategy that can take time to show results. While we understand this might not align with every business’ goals or timeline, we’re always available to review campaigns, adjust strategies, and explore solutions to improve outcomes.

Again, we appreciate your feedback and for giving us the opportunity to learn from these experiences so we can improve our services.

Best regards,

The HOTH

Resposta da The HOTH

14/11/2024

Thank you so much!

Resposta da The HOTH

13/09/2024

Thank you so much Jeremy!

Resposta da The HOTH

6/09/2024

Hi Adam,

I'm deeply sorry to hear this.

Please know we are taking this concern very seriously and have made sure to escalate to management.

Please reach out to support@thehoth.com if there's anything we can do to better your experience.

Best,
Support Management

Resposta da The HOTH

3/09/2024

Thank you Phil!

Resposta da The HOTH

30/07/2024

Thank you Zahid!

Resposta da The HOTH

12/07/2024

Thank you Janis!

We would be happy to assist you along your SEO Journey and are looking forward to working with you :).

Please feel free to reach out to support@thehoth.com should you have any questions or concerns.

Resposta da The HOTH

10/07/2024

Thank you!

Resposta da The HOTH

19/06/2024

Hi Adam,

Thank you for taking the time to leave your constructive feedback.

I am sorry to hear you were unhappy with your experience with the HOTH, and would like to make things right here.

We take link quality very seriously, and are constantly improving upon not only our QA processes, but our publisher inventory as well. We have multiple proactive audits in place to ensure that we're doing our best to stay ahead of downed links, as well as keeping our inventory within internal traffic and quality requirements.

We do not inflate our DR scores. We use AHREFs for DR as we find it to be the most accurate. It's also stated on our site that we use AHREFs for DR https://www.thehoth.com/link-outreach/?.

That being said, we are always happy to look into any links that client's are questioning the quality of, and will certainly always provide replacements for these links if they miss the mark as well as auditing the publishers/removing the publishers if needed.

We replace HOTH X links for up to a year after purchase. If you have any links you'd like us to look into please feel free to reach out.

If there's anything we can do to better your experience please reach out to support@thehoth.com and we're happy to help.

Best,
Support Management

Resposta da The HOTH

13/05/2024

Hi Zoe,

I am unable to find a HOTH account with your name, please email support@thehoth.com so I can best look into your inquiry and come up with a resolution!

That being said, I deeply apologize for the frustration here. I'm happy to help come to a resolution.

Please know we take client feedback very seriously, and I will be ensuring your feedback is relayed to the proper parties.

Regarding the auto-approval feedback, please know this timeline was implemented in order to reduce production delays, and avoid campaigns falling behind in terms of seeing results.
The intention here is to not speed through things, but to ensure blog work is getting completed in a timely manner. Consistent blog work and back-linking are essential to seeing results with our work.

I can assure you that we have not been sacrificing the quality of our articles in this process. If anything, our blogger team has more processes than ever in place for quality control checks.

That being said, we are always more than happy to do a deep dive into your blogs in particular to ensure we are getting to the root of your concerns!

In terms of HOTH X spend, I understand.
We can work with you on this. Please email into support@thehoth.com so I can look into your account specifically and best assist.

Looking forward to your response!

Best,
Support Management

Resposta da The HOTH

Actualizada a 7/05/2024

Hi Sergio,

I hope you're doing well today.

I am sorry to hear that you are unhappy with the results seen in your HOTH X Campaign.

Please know we take client feedback very seriously, and I have ensured this feedback is passed along to management.

It takes time and consistency to see results from SEO work. Depending on a site's budget, niche, and existing standing, it can take upwards of a year to see results from back-linking and content creation. Additionally, there are a multitude of external factors that can effect campaign performance.

After taking a deeper look into your campaign, I do see that we were working with a lower budget in a very competitive industry (game selling - some competitors being Amazon/Walmart). This combined with other external factors, likely impacted the progression of the campaign.

Some other external factors besides budget and niche that could have influenced this campaign are; aspects of the site layout being changed, the rebrand to a more competitive niche, and the recent google core updates that occurred during the campaign.

That being said, we did our best to optimize the campaign during these external fluctuations. We did see some initial increases in keyword ranking/organic traffic, but understand that these were effected by the google core updates. Please know that Tatyana and our team worked closely on this campaign to try and ensure our strategy was in alignment with best optimization practices.

However, we certainly understand the frustration with the results seen and would like to reach out with a goodwill gesture.

I will be in touch further via email regarding this.

Best,

Resposta da The HOTH

Actualizada a 7/05/2024

Hi Hichem,

Thank you for taking the time to leave your feedback.

We received acknowledgement and acceptance of our auto-approval process from you. We accommodated you by moving the renewal date several months to allow for time to review and make adjustments to the first batch of articles.

Moreover, our auto-approval process is outlined in Section 17 of our TOS https://www.thehoth.com/terms-of-service/.

You had signed a 6 month contractual agreement with us, but ceased payment after two months despite the service being under contract.

The first two months of work had been fully completed as promised and we are unable to provide refunds for the work provided.

However, as a show of goodwill due to the inability to continue billing, we have suspended the campaign and contract.

We wish you the best of luck on your SEO journey.

Best,

Resposta da The HOTH

17/04/2024

Thank you for your kind review!

Resposta da The HOTH

16/04/2024

Thank you!