The Infinite Loop Opiniões 361

TrustScore: 5 em 5

4,9

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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

Infinite Loop was recommend to me by a long time friend and advisor. I was so delighted to learn that there is now someone in Birmingham who fixes old Macs. They are easy to find: parking is good... Ver mais

Classificada 5 em 5 estrelas

Infinite Loop identified my Mac fault quite quickly and informed me with estimated repair costs within 48 hours. Their charges were fair and would certainly use their services again if needs be. Their... Ver mais

Classificada 5 em 5 estrelas

I couldn't believe my luck, when I found Infiniteloop. I read reviews, watched YouTube posts, before going to them and I wasn't disappointed. Not only did they change the battery in my mid 2015 MacBoo... Ver mais

Classificada 5 em 5 estrelas

Amazing service , I’m very glad that I discovered this repairing shop in JQ at advantageous price. I would definitely recommend it .

Informações sobre a empresa

  1. Assistência técnica de informática
  2. Serviço de informática
  3. Loja de computadores usados

Escrito pela empresa

With over 32 years experience repairing and selling Apple devices, you can be assured they are in safe hands with us. Whether you need a new iPhone screen or you are looking to buy a new MacBook, we can help. We pride ourselves in our customer service and attention to detail, we always go the extra mile to ensure our customers are happy. Give us a call today.


Informações de contacto

4,9

Excelente

TrustScore: 5 em 5

361 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico de convites para avaliação

Esta empresa não convidou os clientes, pelo que as opiniões podem não ser representativas

Respondeu a 100% das suas opiniões negativas

Geralmente responde em 14 horas

Como esta empresa usa o Trustpilot

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Classificada 5 em 5 estrelas

iPad Pro not charging

I used infinite loop to fix my iPad that wasn't charging, other companies could not solve the issue but Infinite loop assessed my device for free, highlighted the issue and provided quotation in a quick time.
The process of engagement is seamless online and you get email and text message updates.
The team answered all my queries quickly , very impressed with the customer focused service, highly recommended.

22 de fevereiro de 2026
Opinião espontânea
Classificada 5 em 5 estrelas

iPod classic

Great service, repaired my device twice and both times they kept me updated every step of the way and repaired my device quickly and efficiently.

5 de janeiro de 2026
Opinião espontânea
Classificada 5 em 5 estrelas

Excellent service and quickly repaired…

Excellent service and quickly repaired by MAC screen. Also clearly communicated on additional repairs required. I would like to thank speedy service as repairs were required by a deadline. If you required repairs Infinite loop is the place to go. My son is very happy, like a new machine..

22 de janeiro de 2026
Opinião espontânea
Classificada 5 em 5 estrelas

Great service

Great service, easy to chat to, care about what they are doing, would recommend

21 de janeiro de 2026
Opinião espontânea
Classificada 5 em 5 estrelas

Macbook pro brought back from the dead

Just got my macbook pro M1 back after it had completely stopped turning on, I took it to apple first but they were just going to change the motherboard and I was going to loose all my data and it was going to cost nearly £1000... so i tried Infinite loop not only did they fix the problem for less than half the price I lost NO data and they kept me in the loop the whole time, this was very reassuring and everything was carried out exactly as they promised.
I cant recommend them enough and I will definitely use them, again.
Fantastic Company

24 de janeiro de 2026
Opinião espontânea
Classificada 5 em 5 estrelas

Professional repair with great customer care

I had a great experience with Infinite Loop. They repaired my MacBook Pro motherboard and replaced the screen, and during the process they also identified a keyboard issue caused by minor liquid damage, which they replaced free of charge as a goodwill gesture.
Communication was clear throughout, pricing was transparent, and the team were professional and helpful. I really appreciated the care taken with the repair and the warranty support offered.
Would definitely recommend them for Apple repairs.

21 de janeiro de 2026
Opinião espontânea
Classificada 5 em 5 estrelas

Absolutely Outstanding !!

Can’t say enough about them, took the laptop in and had it sorted within a day, best service ever, will definitely be using these guys again !!

12 de janeiro de 2026
Opinião espontânea
Classificada 5 em 5 estrelas

Quick, friendly service

The team at Infinite Loop were fantastic. They're friendly, knowledgable, and very responsive. Helped fix my water damage issue at a very reasonable cost and within a fair timeframe, even during the holidays. Highly recommend!

5 de janeiro de 2026
Opinião espontânea
Classificada 5 em 5 estrelas

MacBook keyboard replacement

Quick and efficient service replacing my MacBook keyboard, and proactive in flagging the need for a new battery too, so now feels like I have a laptop with an extended shell life

18 de dezembro de 2025
Opinião espontânea
Classificada 1 em 5 estrelas

Terrible – avoid at all costs

Terrible, terrible service. Avoid at all costs.

1) Infinite Loop "repaired" my laptop's broken screen in August of this year.
2) I notified them on 10/11 that the issue had reoccurred and returned it to them.
3) They did not pay the correct postage for the collection, so the laptop was "lost" temporarily. After some to and fro (where I had to chase them for an update), it was eventually located.
4) They informed me on 24/11 that the recurrence was due to some damage that happened to the laptop after it was returned to me, from perhaps "being in a bag" etc The unit sits on my office desk, so I could not see how this could have occurred.
5) I disputed the report and suggested that I would reflect the experience in a customer review – but a telephone conversation, with the owner convinced me that they were perhaps acting in good faith. We agreed to chalk it down to experience. We also agreed that you would contact me with an offer for the laptop (for parts), as I had bought a replacement.
6) This offer never materialised, and after some chasing, they eventually returned the laptop to me.
7) Upon examining the laptop, I could see that there was next to no damage on the item. I felt that I was being taken for a ride and decided to ask for a refund – which was flatly refused.

The poor work on my laptop, combined with awful customer service, means I will never use Infinite Loop again.

1 de janeiro de 2026
Opinião espontânea
logótipo da The Infinite Loop

Resposta da The Infinite Loop

Thanks for your review Frank.

Sadly, the old adage, you can't please all of the people all of the time!

We did indeed repair your computer in August on time and on budget. This apparently was not worth of a good review. It is a sad reality that 1 in 10 happy customers will never leave a positive review, but every unhappy one will make it their mission to post negative reviews on every review site they can find.

You then contacted us in November regarding issues with your repair, however in this instance we had to use Royal Mail, as opposed to UPS. We only ever do this when the customer tells us they can't print a label. We use UPS because they are the most reliable courier. Royal Mail said we had not paid sufficient postage, but upon weighing the parcel, we had indeed paid the correct postage. We received zero information from Royal Mail about delayed delivery but when the customer chased to see if we had received it, we pursued the matter immediately with Royal Mail.

Upon inspection the laptop showed clear signs of wear and tear, significant marks on the casing of the display. We always take photos of this damage when we see it. Our engineer with decades of experience deemed the damage to be user induced. MacBook screens are very fragile. In instances like this, we know from experience that our supplier would reject any warranty claim. Normally in instances like this we offer a replacement at cost price and not charging labour. We don't want to profit from a customers misfortune. We try to do the right thing! Why on earth wouldn't we do this? If replacing under warranty is available, we do so. To not do so would be to upset a customer for zero gain. All it would cost us time. This is why we offer such a long warranty in the first place

While our customer service was not terrible, we could have done better in our communication.

I would urge anyone reading this review to take a broad view and consider the over 900 reviews we have across Trustpilot and Google, almost all being 4 and 5 stars over the last couple of years.

Classificada 5 em 5 estrelas

MacBook Screen Replacement

I had a MacBook screen replacement and was given a professional and efficient service from start to finish.
I would have no problem in recommending infinite loop to carry out further repairs.

Simon from Tamworth 13/8/25

13 de agosto de 2025
Opinião espontânea
Classificada 5 em 5 estrelas

I rarely write reviews

I was so delighted with the excellent ,friendly, helpful and knowledgable service that I am moved to write a review.I took in a 12 year old iMac which was unbelievably slow for a diagnosis, they told me it would need a lt of money to repair it and offered me a refurbished newer and larger iMac for less money. I am
very pleased with my new machine.

3 de dezembro de 2025
Opinião espontânea
Classificada 5 em 5 estrelas

I would rate Infirnet loop to do my mac…

I would rate Infirnet loop to do my mac repairs as fast reliable service very helpful to my needs etc I had taken a older mac to be upgraded but was told as much as it would cost it was better to buy a reconditioned one which was a great price and worked out much better for me thank you guys 👍👍

27 de novembro de 2025
Opinião espontânea
Classificada 5 em 5 estrelas

Infinite Loop identified my Mac fault…

Infinite Loop identified my Mac fault quite quickly and informed me with estimated repair costs within 48 hours. Their charges were fair and would certainly use their services again if needs be. Their free collection and delivery service is useful to know as I live 25 miles from their base. Would I recommend Infinite Loop for Mac repairs ? In my case most definitely.

7 de novembro de 2025
Opinião espontânea

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