From ordering to delivery so easy and fast great company and my dog absolutely loves these beef and herb chunks thankyou
Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais
Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais
Leia as opiniões dos outros
The food is excellent; delivery is very fast, and the packaging is impeccable. I wish we could try flavors other than the Chicken Hot Pot, but unfortunately, my dog has epilepsy, and the presence of... Ver mais
A empresa respondeu
I have two poodles who are the fussiest eaters. This has been an ongoing issue with my 8 year old forever. We had to change food this year after a recall and I was so fed up at this point that I was... Ver mais
As a returning customer, the products are exceptionally good, and the service is also excellent with fast delivery. The products are i've really high quality, and with very little waste We u... Ver mais
A empresa respondeu
Informações sobre a empresa
- Loja de animais de estimação
- também em
- Fabricante de ração para animais
- Loja de artigos para animais de estimação
- Loja de ração
Escrito pela empresa
Makers of the finest air-dried food and treats for pets, handcrafted in Yorkshire, using quality British ingredients.
Informações de contacto
4,8
Excelente
407 opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Respondeu a 100% das suas opiniões negativas
Geralmente responde dentro de uma semana
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Resposta da The Innocent Hound
Thank you for your review. We do like to hear dogs are happy with what we do!
Best wishes,
The Innocent Hound
If healthy
If healthy, good food, locally sourced without the usual grain or wheat or other bulking products added, then Innocent Hound is for you. The treats or food are great, well packaged, and my dog loves them. If in doubt, try the beef and strawberry treats or the crab treats. My dog will just about do anything now for a treat.
26 de janeiro de 2026
Resposta da The Innocent Hound
Thank you for leaving a review. We are pleased your dog loves our food and treats!
Best wishes,
The Innocent Hound
Resposta da The Innocent Hound
Thank you for leaving a review. It is great to hear you are happy with our service and products.
Best wishes,
The Innocent Hound
Despite assurances you continue to send…
Despite assurances you continue to send your products in multiple cardboard boxes. It seems like nothing but month after month your product produces mountains of cardboard. Even the treats are packaged in a box within a box. Reduce waste. Reduce the price. Stop sending multiple boxes with tissue and fancy packaging. It’s dog food.
26 de janeiro de 2026
Resposta da The Innocent Hound
Thank you for taking time to leave a review.
We are sorry you are unhappy with the amount of packaging we use. Cardboard boxes are used to protect our product, and ensure it arrives with you in perfect condition and to minimise any risk of damage in transit. It has been our goal to make all of our packaging 100% recyclable, and we are delighted to say that we are just about there! We are pleased that all of our The Innocent Hound packaging is now recyclable .
Please be assured that we do value your feedback, and our Team regularly review the packaging we use.
Best wishes,
The Innocent Hound
Good prices
Good prices. Tasty food for my schnauzers. Fast delivery. Perfect in every way
29 de dezembro de 2025
Resposta da The Innocent Hound
Thank you for your kind review. We are happy your schnauzers enjoy our food, and it is always delivered in time for them to enjoy!
Best wishes,
The Innocent Hound
Love this company
Love this company, the dog food has a great variety of flavours, my GSD loves it, the treats are always gift packed beautifully, the service and delivery really fast, within a couple of days.
29 de dezembro de 2025
Resposta da The Innocent Hound
Thank you for your kind review. We will pass your comments on to our dispatch team. We are pleased your GSD loves our food.
Best wishes,
The Innocent Hound
Resposta da The Innocent Hound
Thank you for your review. It is great to know dogs love our food!
Best wishes,
The Innocent Hound
Great food
Innocent Hound always send out an email a few days before the delivery date to let you know it's due and give you time to amend the order if needed. The food is excellent quality and is always well packaged.
24 de novembro de 2025
Resposta da The Innocent Hound
Thank you for your review. We are pleased you find our subscription service works well for you, and that you are happy with the quality of our food.
Best wishes,
The Innocent Hound
Excellent customer service
Initially I was disappointed with the quality of the item but it only took an email to customer service to sort the problem, many thanks
24 de novembro de 2025
Resposta da The Innocent Hound
Thank you for leaving a review. It is great to hear you were happy with our customer service. We are always happy to help.
Best wishes,
The Innocent Hound
Amazing service
Amazing service , cannot fault this at all. Fantastic products. Easy to use website that is very informative.
Only just starting use, but very impressed so far.
24 de setembro de 2025
Resposta da The Innocent Hound
Thank you! We are so glad to hear you have had a good experience with us, and it is great to receive feedback on our website. We are always happy to help if you need anything.
Best wishes,
The Innocent Hound
Super fast delivery
Super fast delivery, beautifully packaged, exceptional product. 😁😁😻
24 de setembro de 2025
Resposta da The Innocent Hound
Thank you for leaving a review! We are so pleased you love the product, and will pass on your kind comments about our packing to our dispatch team.
Best wishes,
The Innocent Hound
My dog loves this food!
My dog loves this food and it has been great digestion-wise as well! This is amazing as it's taken a long time to find what suits him. The food is packaged in a way that keeps it fresh and delivered safely.
The size is great for him too as most dry or air dried food we've tried gas been too small so that's another plus.
The only downside is that for a 38kg dog it is beyond our budget for his main food. However, we use it to supplement his main fresh food, and for walkies treats instead of nasty pretend meat treats.
Fabulous food for dogs that even smells like food!
25 de agosto de 2025
Resposta da The Innocent Hound
Thank you so much for taking time to leave a review. We are very pleased you are happy with the quality of our food, and the packaging. Most importantly, it is great your dog loves our food. It does smell great!
Best wishes,
The Innocent Hound
My Ruby loves the venison treats
My Ruby loves the venison treats. Arrives in good time with excellent communication on delivery time. Comes very well packaged
25 de agosto de 2025
Resposta da The Innocent Hound
We are so pleased to hear Ruby loves our treats. It is also good to know our delivery service is working well for you as well. Thank you!
Best wishes,
The Innocent Hound
Resposta da The Innocent Hound
Thank you for your review. We are pleased your dogs are so happy with our treats and antlers.
Best wishes,
The Innocent Hound
Great quality dog food and friendly
Great quality dog food and friendly, Reliable service every single time.
My Rottie has been trained on innocent lamb casserole biscuits since he was 16weeks old.
He is almost 2 years old now and when we train, he gets excited just
as much as when he was a little pup !
25 de agosto de 2025
Resposta da The Innocent Hound
It is lovely to hear your Rottie enjoys our food so much! Thank you for leaving a review.
Best wishes,
The Innocent Hound
Resposta da The Innocent Hound
Thank you for leaving a review! We are always pleased to receive feedback about our food.
Best wishes,
The Innocent Hound
Outstanding service with prompt and…
Outstanding service with prompt and responsive customer support, always willing to accommodate any request.
24 de junho de 2025
Resposta da The Innocent Hound
Thank you for taking time to leave us a review. We are so pleased you are happy with our service and customer support.
Best wishes,
The Innocent Hound
Service and food superb
24 de junho de 2025
Resposta da The Innocent Hound
Thank you for leaving us a review! It is always lovely to hear our customers are happy with our food and service.
Best wishes,
The Innocent Hound
The dog loves the food!
The dog loves the food. We are impressed by the ingredients and the packaging ensures the food stays fresh.
26 de maio de 2025
Resposta da The Innocent Hound
Thank you for leaving us a review. We are pleased you dog loves our food.
Best wishes,
The Innocent Hound
Great Service
Besides the fact the food is outstanding and my dog loves it. This company always give outstanding service and I believe value for money.
When ever I order a product it is always shipped quickly and importantly arrives quickly.
26 de maio de 2025
Resposta da The Innocent Hound
Thank you for your review. It is great to hear you are pleased with our service. We know how important it is that dogs get their food in plenty of time!
Best wishes,
The Innocent Hound
A Experiência Trustpilot
Qualquer pessoa pode escrever uma opinião na Trustpilot. As pessoas que escrevem opiniões têm direito a editá-las ou eliminá-las a qualquer momento. Estas opiniões serão exibidas enquanto uma conta estiver activa.
Contamos com uma equipa especializada e tecnologia inteligente para proteger a nossa plataforma. Descubra como combatemos opiniões falsas.
Leia mais sobre como processamos as opiniões na Trustpilot.
Aqui estão 8 dicas para escrever óptimas avaliações.
A verificação pode ajudar a garantir que são pessoas reais a escrever as opiniões que lê no Trustpilot.
Oferecer incentivos em troca de opiniões ou solicitá-las selectivamente pode distorcer o TrustScore, o que vai contra as nossas directrizes.