The Innocent Hound Opiniões 

407
•
TrustScore: 5 em 5

4,8

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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

From ordering to delivery so easy and fast great company and my dog absolutely loves these beef and herb chunks thankyou

Classificada 5 em 5 estrelas

The food is excellent; delivery is very fast, and the packaging is impeccable. I wish we could try flavors other than the Chicken Hot Pot, but unfortunately, my dog ​​has epilepsy, and the presence of... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

I have two poodles who are the fussiest eaters. This has been an ongoing issue with my 8 year old forever. We had to change food this year after a recall and I was so fed up at this point that I was... Ver mais

Classificada 5 em 5 estrelas

As a returning customer, the products are exceptionally good, and the service is also excellent with fast delivery. The products are i've really high quality, and with very little waste We u... Ver mais

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Informações sobre a empresa

  1. Loja de animais de estimação
  2. também em
  3. Fabricante de ração para animais
  4. Loja de artigos para animais de estimação
  5. Loja de ração

Escrito pela empresa

Makers of the finest air-dried food and treats for pets, handcrafted in Yorkshire, using quality British ingredients.


Informações de contacto

4,8

Excelente

TrustScore: 5 em 5

407 opiniões

5 estrelas
4 estrelas
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1 estrela

Pede aos clientes que escrevam opiniões

Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas

Respondeu a 100% das suas opiniões negativas

Geralmente responde dentro de uma semana

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

4,8

Todas as opiniões

(407)

51 opiniões nos últimos 12 meses

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Na Trustpilot, as empresas não podem oferecer incentivos ou pagar para esconder opiniões. As opiniões pertencem a cada um dos utilizadores e não à Trustpilot. Saber mais

Classificada 5 em 5 estrelas

Order was processed quickly

Order was processed quickly, and arrived promptly in the post! The packaging was lovely and my doggies goodies were very thoughtfully wrapped in tissue paper!

24 de junho de 2024
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Resposta da The Innocent Hound

Thank you for taking time to leave us a review. We are so pleased you loved our packaging, and that your order arrived quickly.

Best wishes,
The Innocent Hound

Classificada 3 em 5 estrelas

Pros and cons

Pros: raw/air dried, some wild meat, quick delivery, good packaging.

Cons: 10% glycerol in the formulation (carb/sugar) definitely isn't ideal. I have a Burmese cat and they are susceptible to diabetes. Would much prefer the majority of ingredients to be those available in the wild.

20 de maio de 2024
Opinião espontânea
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Resposta da The Innocent Hound

Thank you for taking the time to leave us a review. It is good to hear you were pleased with our quick delivery, and the packaging of your order.

I am sorry you would prefer our food not to contain glycerol. Glycerol levels vary between products depending on the recipe and are between 6% and 10% before the drying process. Our glycerol is derived 100% from rapeseed oil (no palm oil!) and this helps to give our products the semi-moist texture dogs and cats love.

It is always helpful to receive feedback from our customers, as we use this to help us consider product developments and improvements in the future.

Best wishes,
The Innocent Hound

Classificada 5 em 5 estrelas

Great product and service

I have been a customer for a few years, my dog really enjoys the food and there is a varied menu to choose from. I use the subscription service, I am easily able to pause it or change the date of the delivery. The whole process is quick, easy and efficient and any messages I send are responded to very quickly.

24 de abril de 2024
logótipo da The Innocent Hound

Resposta da The Innocent Hound

Thank you for leaving us a review of our food and subscription service. It is great to hear that you find our subscription service easy to use. Most importantly, it is great to hear how much your dog enjoys our food!

Best wishes,
The Innocent Hound

Classificada 5 em 5 estrelas

Prompt delivery

Prompt delivery, as always. Well packaged. My dog is very happy!

24 de abril de 2024
logótipo da The Innocent Hound

Resposta da The Innocent Hound

Thank you for leaving us a review. It is always great to know dogs enjoy our food!
Best wishes,
The Innocent Hound

Classificada 5 em 5 estrelas

Highly recommend

Highly recommend. Its hard to get Air dried raw in UK. There are some companies that import from EU but The Innocent Hound is UK sourced foods which really appeals to me. My girl is a raw diet girl but I wanted another option for when I travel or have to be away and my girl stays with family who aren't keen on handling the raw stuff. I looked into air dried throughly before a sample try and I was impressed at how nutritious and healthy air dried is, its the same as raw in fact. My girl took to the air dried immediately and she is a picky fussy eater. I have since purchased a box and intend on ordering another. This is a truly great alternative for people who aren't keen on raw feeding, great for people who travel with their 4 paws when raw feeding is difficult due to the needed freezing. I have to say, the packaging presentation is a marketer dream also. From the box to the reseal bag inside, it fits perfectly in the cupboard, very neat. - To add, the venison sausages treats did not last long, my girl was hooked from the 1st taste. My 1st real order arrived the next day another bonus. I am spreading the word.

24 de abril de 2024
logótipo da The Innocent Hound

Resposta da The Innocent Hound

Thank you for taking the time to leave us a review. It is great to hear you were pleased with our quick delivery, and the quality of the packaging of your order.

Our meat is sourced from carefully approved suppliers in the UK, and our food is made in our human-grade factory in Yorkshire. It is great to hear how much your dog enjoys our food, particularly our venison sausages!

Best wishes,
The Innocent Hound

Classificada 4 em 5 estrelas

These sausage slices make great…

These sausage slices make great training treats, they can be broken into very small pieces and are semi moist. My dog loves them. Well done!

24 de abril de 2024
Opinião espontânea
logótipo da The Innocent Hound

Resposta da The Innocent Hound

Thank you for leaving us a review of our sausage treats. It is always great to know how much dogs enjoy them!

Best wishes,
The Innocent Hound

Classificada 5 em 5 estrelas

I ordered yesterday and it arrived…

I ordered yesterday and it arrived today. Brilliant service, I was very impressed. I've been feeding raw but I love the ease of feeding this freeze dried product. The doggies love it too and I have a lot more freezer space.

16 de abril de 2024
Opinião espontânea
Classificada 5 em 5 estrelas

Always good and fast

This is an occasional purchase for us because it's our dog's secondary food. But every time I've purchased I've had excellent service and fast delivery.

25 de março de 2024
Classificada 5 em 5 estrelas

Antler products are great

Really helpful, professional and efficient service - I have bought several antler products for my little Frenchie recently who, despite being small in stature, has a formidable capacity for chewing and absolutely nothing else stands up to him! Can very much recommend.

27 de março de 2024
Opinião espontânea
Classificada 5 em 5 estrelas

My 2 CKCS love this food

My 2 CKCS love this food. Amazing brand, awesome food! It’s great and just what we needed. The price is reasonable and delivery is very efficient. Would definitely recommend!

12 de março de 2024
Opinião espontânea
Classificada 5 em 5 estrelas

My puppy loves it!

I have a 5 month old cavapoo who was on kibble from his breeder. I was recommended this food from a friend and I liked the idea it was as good as raw food but without the hassle!
I have had to speak to them a few times to make changes to my subscription and each time they have been extremely friendly and helpful.Also the delivery time is amazing!Last but not least my puppy loves it and I feel I’m doing the right thing despite it being quite expensive.

25 de janeiro de 2024
Classificada 5 em 5 estrelas

thank you so much

Thank you to Bev and Chloe for coming to the rescue and arranging next day guarantee delivery before 10.30am so that we could catch a flight back to France with food for our daschund Scooby Doo🐾

23 de janeiro de 2024
Opinião espontânea

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