We purchased a Keurig K1550 from this…
We purchased a Keurig K1550 from this company one year ago - and I did search this company and this unit - it's a 'small' office unit - and not cheap! From the reviews it should have lasted at least 3years (of office use) - we are just 2 people and used it maybe 3-4 times a day. It broke at the one year mark -neither Keurig nor the kitchen barista will do anything to support us. Here are copies of correspondence from both Keurig and the kitchen barista:
Dear Frances,
Thank you for your patience.
We have reviewed your case with our Technical Support team. Unfortunately, we are unable to provide troubleshooting assistance for this issue.
As the brewer is a commercial unit, any repairs or technical work would need to be performed by an authorized service provider. Since the brewer was purchased through Barista Coffee Solutions, we recommend contacting them directly for further assistance regarding repair or replacement options.
We apologize that we are unable to assist further in this matter.
Thank you,
Corporate Services Team
Keurig® Canada
a version française de ce courriel se trouve sous la version anglaise.
The Kitchen Barista replied with: We do not service these units and it has been past the year mark - 2 days?
Hello Frances,
Thank you for your email.
From what I can see, the machine you purchased is now outside of its warranty period. We provide a 1-year parts and labour warranty, and that coverage has expired.
At the moment, we do not offer repair services for the Keurig K150, K1550, or K2500 models.
Kind regards,
Abhi Kumar
The Kitchen Barista
If possible avoid this company at ALL costs!!! No service no support,,, sad comment on a 'Canadian Company'