I have large heavy teardrop shaped breasts (36G). Due to unrelated disabilities, putting on & taking off bras are difficult for me, leaving me to look at front closure bras. When this bra first arri... Ver mais
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Leia as opiniões dos outros
The fit was absolutely horrible and of course they sent me a wonderful reply, asking for my exact Measure for a replacement just to email me back and say they are unable to meet my needs and offered m... Ver mais
The worst bras I've ever spend my money on. Would have compassion on my worst enemy and wouln't gift it to them. Fit is awful. velcro too short and metal hook attachment twists out of place with minim... Ver mais
The fit was terrible. Customer service offered advice based on my size and I excepted their offer to try another size based on their advice. The replacement bra still was AWFUL. NOW THEY SAYING I CAN... Ver mais
Informações sobre a empresa
Escrito pela empresa
The Only No-Wire, Front-Opening Bra That Hides Side & Back Fat While Lifting, Supporting & Comforting Breasts Of All Sizes
Informações de contacto
Estados Unidos da América
- thelacybra.com
2,1
Mau
1 mil opiniões
Sem histórico recente de solicitação de opiniões
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Não respondeu a opiniões negativas
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Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
The bra is soft and really comfortable
The bra is soft and really comfortable. No shaping of bra through your clothes. It’s an awesome bra.
21 de abril de 2022
Opinião espontânea
If I could give zero stars I would
If I could give zero stars I would. This is a fraudulent company that have the worst customer service I have ever witnessed in a company. They should be out of business , please do not order from them! My grandma made an order months ago , no refund no order: I have contacted them 4 times with no help what so ever and no refund that’s been given. Please don’t order from these fraudsters
21 de abril de 2022
Opinião espontânea
Resposta da The Lacy Bra
Hi Shelley,
Thank you for taking a few moments to provide feedback.
My name is Paula and I am a customer support supervisor. I just wanted to apologize on behalf of our company for all the trouble we caused you.
We clearly mishandled your case, it could have been resolved so much easier. We are working to improve our processes so that our customers don't have to go through the same frustrating experience that I see you did.
I am not very familiar with your particular situation, but I would be happy to take a closer look and find a way to resolve the issue.
Please contact me directly at paula@thelacybra.com. I will be more than happy to personally assist you.
Best,
Paula
Die Größe passt
Die Größe passt, die Qualität gut, angenehmes Tragegefühl, leider rutscht mir unter den Brüsten der Rand immer hoch wegen meinem Bauch, es müsste rutschhemmend sein lg Ramona
19 de abril de 2022
Opinião espontânea
This bra is beautiful and the comfort
This bra is beautiful and the comfort.
Everyone should treat themselves to at least three bras
19 de abril de 2022
Opinião espontânea
Liked the product.
I was disappointed in the first order, but was happy with the replacement and the response to the problem.
16 de abril de 2022
Opinião espontânea
Resposta da The Lacy Bra
Hello Dianne,
Thank you for providing feedback!
We are delighted to hear that your replacement has come and that you are pleased with your new bra.
Customer satisfaction is very important to us, which is why we do everything we can to provide the best products.
Thank you for choosing to do your shopping with us!
We hope to see you at our shop again soon.
Best,
Paula
Fabulous Bras but expensive
16 de abril de 2022
Opinião espontânea
Resposta da The Lacy Bra
Hello Sian,
Thank you for sharing your feedback!
I am glad to hear that you are enjoying your Lacy Bra. It is our goal to stand out from other brands.
Customer Satisfaction is very important to us and that is why we give all our best to develop high-quality and comfortable bras that our customers love.
Thank you for choosing to shop with us!
We look forward to seeing you back at our shop soon.
Best,
Paula
I love love love the bra
I love love love the bra, delivery could be a little quicker, but definitely would recommend these bras. Most comfortable I've ever worn, would love one in white, but sadly unavailable yet. I'll be waiting patiently xx
16 de abril de 2022
Opinião espontânea
Bras came orded size bigger still to…
Bras came orded size bigger still to small add promises to replace bra if not suitable but surprise surprise none in stock .if I didn't want them had to return ether to USA or Australia and had to pay postage my self .what a joke .orded total £75 wated offer 40% as a refund .really thought this was a company to help women with the horrible bra issues but no just another con .do not buy from them .
13 de abril de 2022
Opinião espontânea
Resposta da The Lacy Bra
Hello Jennifer,
Thank you so much for taking a few minutes to leave us a review!
I am really sorry to hear that the bra we sent you was not the right size for you. And that due to stock issues, it was not possible to get a replacement. Please accept our sincere apologies for all the trouble we have caused you.
As for our return policy, it is truly the customer's responsibility to pay for the return. Our European return center is indeed located in Slovakia. We would love to have a return center in every country we ship to, but since we ship our products to three continents, that would be almost impossible to do at this stage of our development.
That said, I understand that you are unhappy with the options you have been offered, and I can very much see your point. I would like to have the opportunity to find a solution that is satisfactory to you. Please contact me at paula@thelacybra.com, and I will be happy to assist you.
Best,
Paula
Communications
I received my order, (Dec. 21) but it did not fit.. told to return for refund. Paid for parcel to go to Europe address, (Slovak Republic)... returned to me after a month undelivered. Then was told I could have a replacement without returning original goods.
Have received my new bra after four months.
Everything ok now...thank you
13 de abril de 2022
Opinião espontânea
Waste of money
The bra does not have adjustable straps so does not sit well on me as a more petite woman. Might be ok if you are an a solo average size. I then requested to return it as it is useless to me and was supplied with several addresses to return it to, all outside UK. I chose one and returned it at a cost of £5.95 only to have it returned to me today, many weeks later!! What a waste of time and money - don’t waste yours - get a product that has a UK base.
In response to a suggestion that I ‘reach out’ in response to this review I would like to say I after ‘ Reaching out’ the first time, I followed all instructions to the letter to return the bra. The note on the item returned to the address provided states ‘refused’. I will not waste any more of my time with ‘reaching out’ but count this as a good lesson. I will stick to purchasing from companies that have a British base in the future. Be warned ladies - this is a waste of money & time!
12 de abril de 2022
Opinião espontânea
Resposta da The Lacy Bra
Hello Denise,
Thank you for taking a few moments to leave us a review!
It seems you had quite an unpleasant experience with our company. I am so sorry to learn that we have disappointed you so badly. Please accept our sincerest apologies and give us a chance to sort this out together!
Regarding returns, indeed, our return center for European customers is located in Slovakia, and the cost of the return shipping is always the customer's responsibility. We would love to set up a return center in every country we ship to; however, given that we ship our products to three continents, it would be nearly impossible to do that at this stage.
I’m not sure what exactly happened and why your returned package was sent back to your address, but I will definitely have this investigated and make sure it doesn’t happen again in the future.
Nonetheless, I understand how frustrating this whole experience must have been for you, and all I want right now is to find a way to make it right.
Please reach out to me directly at paula@thelacybra.com. I will be more than happy to offer you a better alternative.
Best,
Paula
I wrote an honest review about his…
I wrote an honest review about his product and the lack of transparency about the ease of returning a badly -fitting item. As you can see, this review was countered by “Paula “ who expressed her disappointment, and offered to help with a resolution. I did “reach out” to her and asked for a full refund as was received by another customer with the same complaint. As of now I have not received any reply, even though I have sent a reminder. I would be wary of believing all these platitudes about wanting to have satisfied customers. I still believe the whole thing is a scam .
12 de abril de 2022
Opinião espontânea
Resposta da The Lacy Bra
Hello Lady,
Thank you for bringing this situation to our attention.
I understand how frustrating it must be for you to contact us and not receive a response. Please accept our sincere apologies.
My name is Paula and I am a customer support supervisor. I am not sure exactly what happened and why you did not receive a response, but I can certainly do some research and find out what went wrong here.
Again, please contact me directly at paula@thelacybra.com and include your order number and name. I would like to get to the bottom of this and provide you with a satisfactory solution, regardless of what the initial problem may have been.
I look forward to hearing from you!
Best,
Paula
The company replaced a poorly sewn item…
The company replaced a poorly sewn item without hesitation. They do stand behind their product. I will recommend to all females I know.
11 de abril de 2022
Opinião espontânea
A most unreliable company, be warned not based in the UK in UK …
My wife purchased a bra on the 5 March 2022, it still has not arrived despite many emails to the so called customer service, who tell me a tracking number has been allocated, however the bra has not moved from the distributors. Luckily, we paid by Paypal and I will initiate a dispute to retrieve the money. I will also comment on this unreliable firm with our neighborhood forum, this will reach tens of thousands of people. This is basically theft and a scam. Be warned they are not based in the UK, the website does not mention this
11 de abril de 2022
Opinião espontânea
Resposta da The Lacy Bra
Hi Ken,
Thank you for taking a moment to describe your experience with our company!
I understand that shopping with us has turned out to be quite disappointing. We have to admit that we were not adequately prepared for the ever-increasing volume of orders. As a result, processing orders for some models has taken longer than usual.
As a general rule, it takes about 10-15 days for an order to be delivered. This is the timeline that we usually provide our customers. However, despite our best efforts, exceptions may occur. Our shipping partners have also not had an easy time in recent months.
I understand very well how frustrating this whole situation must be for you, especially since you mentioned that you did not receive any useful information to find out what was going on with your order.
I'm not sure if you decided to get a refund via PayPal in the end, but if you haven't been able to get a refund, or if you still want your order, please reach out to me directly at paula@thelacybra.com, and I will be more than happy to speed up the process for you.
Best,
Paula
The Lacybra is lovely to look at
The Lacybra is lovely to look at, is soft on the skin, and I'm liking it so far. I love the wide back fit to eliminate the dreaded back bulge. I'd like to review this again after I've worn it for awhile.
10 de abril de 2022
Opinião espontânea
Die BHs sind sehr schön und sehr…
Die BHs sind sehr schön und sehr bequem. Ein Umtausch wegen der der falschen Größe war unkompliziert und wurde sofort erledigt. Ich würde jederzeit wieder einkaufen in diesem Geschäft
10 de abril de 2022
Opinião espontânea
5 bhs 75D gekocht,allemaal verschillend…
5 bhs 75D gekocht,allemaal verschillend van maat.Scheelt bij sommige meer als 10cm.
Moest fotos sturen als bewijs en krijg nu niks meer te horen.
Heb geen goed gevoel bij dit bedrijf.
9 de abril de 2022
Opinião espontânea
Resposta da The Lacy Bra
Hallo Danielle,
Dank u voor uw feedback!
Het spijt me vreselijk om te horen dat de producten die u hebt ontvangen anders passen, hoewel u duidelijk dezelfde maat en hetzelfde model hebt besteld. Dat is onaanvaardbaar!
En om het nog erger te maken, bleek het veel moeilijker dan het had moeten zijn om onze klantenservice te bereiken. Gelieve onze oprechte verontschuldigingen te aanvaarden.
Mijn naam is Paula, en ik ben de Supervisor van de Klantenondersteuning. Ik ben niet bekend met uw specifieke situatie, maar mijn team en ik kunnen zeker wat onderzoek doen om erachter te komen wat hier mis is gegaan.
Neem alstublieft rechtstreeks contact met mij op via paula@thelacybra.com. Ik wil dit tot op de bodem uitzoeken en u een bevredigende oplossing bieden.
Ik kijk ernaar uit om van u te horen!
Het beste,
Paula
Absolute sham!
I ordered a bra which unfortunately didn't fit. So I looked at the instructions to send this back and realised that you had to pay and there was no address in the U.K. The nearest address is Europe! I copied the address given but the Post Office could not find it on their system. I emailed the company to ask for advice and was told the address is correct and they have thousands of orders coming through there. Not sure how to go about sending this back now and how much it will cost!
A RESPONSE PLEASE!
Update - still no reply and Post office not recognising return address. DO NOT USE THIS COMPANY!
UPDATE 16/5/22
The parcel was returned to me as I eventually managed to get it sent.
I now want a full refund for the product and my postage refunded. Paula I hope that you get this sorted ASAP! I have taken pictures of the parcel for proof.
9 de abril de 2022
Opinião espontânea
Resposta da The Lacy Bra
Hello Lisa,
Thank you so much for taking the time to write a review!
I am very sorry to hear that the bra we sent you was not the right size for you.
We always offer free exchanges and would be happy to send you a better-fitting bra at no additional cost to you. And rest assured, you won't have to go through the hassle of sending the item back either. You can keep the bra that you have already received.
However, if you would like to return the product instead and receive a full refund, you can do that as well.
In fact, our European return center is located in Slovakia. We would love to set up a return center in every country we ship to, but since we ship our products to three continents, that would be nearly impossible to do at this point.
I am not sure exactly what happened and why the address was not recognized, but I would be happy to investigate this further and make sure we find a satisfactory solution for you.
Please contact me directly at paula@thelacybra.com, and I will be happy to assist you further.
Best regards,
Paula
Rubbish
Rubbish. Do not buy this product. Mine was never delivered. Had problems getting a response from customer service who did not reply to emails except by useless and unhelpful automated responses. Helpline only open after 2pm. When I got through agent was evasive and unhelpful. Email supposedly sent to depot was never replied to. Got my credit card to eventually refund the money. Save yourself the hassle and do not be fooled by the promises in the advert.
8 de abril de 2022
Opinião espontânea
Resposta da The Lacy Bra
Hello Kate,
Thank you for taking a few minutes to share your experience!
We wish to extend our sincerest apologies concerning the issues that you have faced.
Unfortunately, despite our best efforts, shipping was very slow due to the global circumstances we all know about. We have made some changes in this department and hope that things will improve soon.
I also understand that trying to speak to a Customer Support agent turned out to be a much more difficult task than it should have been. We are actually working on simplifying our procedures and hiring and training more people so that customers don't have to wait this long.
Nonetheless, I’m happy to hear that you got your money back. If there is anything else we can help you with, please feel free to contact me directly at paula@thelacybra.com. I’d be more than happy to assist you myself.
Best,
Paula
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