logótipo da The Lilly Pad
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The Lilly Pad Opiniões 

162
•
TrustScore: 5 em 5

4,8

Loja de lembranças
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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

Discovered this shop online when comparing prices. Ordered a print for delivery as the price was very reasonable, It arrived well packaged and cared for. Very happy with the service received and would... Ver mais

Classificada 5 em 5 estrelas

We couldn’t have been happier with our wedding cake! From start to finish, everything was so easy and stress-free. Nicola was incredible – her communication was warm, prompt, and professional, and s... Ver mais

Classificada 5 em 5 estrelas

Very happy with my purchase. Was sent out for delivery very quickly, shame Yodel took an age to actually deliver it! Well packaged & as described. Lovely ☺️

Classificada 5 em 5 estrelas

Absolutely fantastic service, found a quirky little bench on the site but live way too far away to collect. Spoke to the shop owner who arranged for specialised delivery at a very reasonable price and... Ver mais

Informações sobre a empresa

  1. Loja de lembranças

Escrito pela empresa

The Lilly Pad is a small, independent, family-run home décor and giftware shop with a big personality. We believe every space tells a story, and we’re here to help you fill yours with warmth and charm. Our online store is the perfect place to discover unique décor pieces and home accessories that bring character and joy to your space. Fun, quirky, and full of heart, The Lilly Pad is all about adding personality to everyday items and a little spice to your home. Our customers can always count on us to deliver something unexpected, delightful, and beautifully crafted. Explore our collection today and see what makes The Lilly Pad so special!

Informações de contacto

4,8

Excelente

TrustScore: 5 em 5

162 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que escrevam opiniões

Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas

Respondeu a 100% das suas opiniões negativas

Geralmente responde em 14 horas

Como esta empresa usa o Trustpilot

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4,8

Todas as opiniões

(162)

78 opiniões nos últimos 12 meses

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Classificada 5 em 5 estrelas

Simply amazing

Simply amazing!
Martha kept me in the loop with delivery of a special item, which I really appreciated and it arrived 3 days earlier than first thought!! Martha, you have such beautiful, unique items and i can’t wait to visit the actual shop, thank you ❤️

1 de janeiro de 2026
Classificada 5 em 5 estrelas

Absolutely amazing

Absolutely amazing, Quick delivery too. Beautifully packaged and secure.
The items I ordered are stunning, I am so thrilled and will definately recommend and use The Lily Pad again.

10 de dezembro de 2025
Classificada 1 em 5 estrelas

Charged for product and did not ship to me

Charged for product then when I asked about shipping she said she did not ship to the US. Too expensive. I told her to refund my money then. Why did she charge me for item if she doesn't ship??? Did she think I was gonna fly to the UK to pick up the item? In the end, she only partially refunded my money and I got nothing for it! Don't do business with this crook!

11 de novembro de 2025
logótipo da The Lilly Pad

Resposta da The Lilly Pad

I’m sorry for your frustration, but I’d like to clarify what happened.

You placed your order using the “Collection from shop” option, which is clearly listed as in-store pickup only, not shipping. My Terms & Conditions also explain that buyers outside the UK must request a shipping quote before purchasing, as some items are too large or too costly to ship internationally.

Once you asked about delivery to the USA, I immediately explained that the item was far too large and expensive to ship, and I cancelled the order and issued a refund.

You did receive the full refund on my end, and if any deduction appears, it would be related to currency conversion or bank fees, which I do not control.

Given that everything was handled according to the website’s terms and the refund was issued promptly, leaving a 1-star review for a misunderstanding caused by not selecting the correct option does feel very unfair.

I understand the disappointment, but I did not keep your money or attempt to mislead you in any way. The order was refunded promptly, and I followed the terms stated on the website.

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