I recently signed up with "The London Office" for their registered office services and the initial setup has been promising. The business address is prestigious, and their mail handling process seems... Ver mais
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I recently signed up with "The London Office" for their registered office services and the initial setup has been promising. The business address is prestigious, and their mail handling process seems... Ver mais
A empresa respondeu
The London office services provided by Registered Office, LTD have been supporting our small business endeavor for over 6 years now. We love our small office where I work out of when in town, its Grea... Ver mais
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ABSOLUTE WORSE COMPANY IN THE WORLD. DO NOT SIGN UP WITH THEM. I asked for a simple refund but they are refusing to give it to me. Only placed the order less than a week ago, didnt register their addr... Ver mais
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Easy to use and fairly priced! Bootstrapped businesses shoulder lots of financial burdens. That's why services with good value and reasonable costs are important to start ups. The London Office m... Ver mais
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Escrito pela empresa
Established in 2014, The Registered Office has grown to become one of the UK’s most trusted and reliable providers of professional business services. As a leading behind-the-scenes B2B partner, we specialise in offering flexible and cost-effective solutions that help businesses of every size – from ambitious startups to established international enterprises – operate with credibility, privacy, and professionalism. Our core services include Registered Office Address, Director Service Address, Virtual Business Address, Company Formations, Ready-Made Companies, Meeting Space, and Telephone Answering solutions.
Headquartered in Ipswich, with additional offices in Edinburgh and London, we provide nationwide coverage and the reassurance of local expertise. Our mission is to make it simple for companies to establish a strong presence in the UK, whether they are local entrepreneurs or global organisations expanding into the market. By providing secure and prestigious business addresses, we enable our clients to build trust with their customers, protect their privacy, and stay fully compliant with UK regulations. From a virtual office in London to tailored company formation support, our services are designed to adapt to the unique needs of modern businesses.
We take pride in our reputation for exceptional customer service, transparent pricing, and industry expertise. Thousands of clients worldwide trust us to manage their essential business requirements, knowing they will always receive fast, efficient, and professional support. With offices in Ipswich, Edinburgh, and London, our global reach is combined with a genuine UK presence, empowering businesses to trade confidently and grow successfully.
Our websites include:
thelondonoffice.com
mycoworks.co.uk
mycoformations.co.uk
myco-hub.com
Escrito pela empresa
14-day cancellation window
167-169 Great Portland Street, 5th Floor, W1W 5PF, London , Reino Unido
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Resposta da Registered Office (UK) Ltd
I regret renewing my subscription with Registered Office (UK). The female member of staff who called me was incredibly rude and although I have complained it has been to no avail. DO NOT USE!
P.S. A complaint was submitted to Registered Office (UK) prior to this review. However, no response has been received yet.

Resposta da Registered Office (UK) Ltd

Resposta da Registered Office (UK) Ltd

Resposta da Registered Office (UK) Ltd
The process takes a lot of time for ID Proof Verification. Probably this is the first time for me, but I found it a little lengthy and complicated.

Resposta da Registered Office (UK) Ltd
I had an extremely terrible and disappointing experience with this company.
The reason I requested a refund was because they kept rejecting my verification. I needed to use the service urgently, but the verification process kept being refused and delayed. I simply did not have the time or energy to keep going back and forth with them over this issue.
Because I could not get verified, I did not use any of their services at all. I did not use the registered address, I did not receive any real service, and I did not benefit from anything they provided. Under these circumstances, I believe requesting a refund was completely reasonable.
However, instead of handling the refund properly, they used the failed verification as a reason to refuse my refund. They still have not refunded me. What makes it even worse is that they directly deleted my ID, which made the whole situation feel very unfair and unprofessional.
I also contacted them by email and asked for a proper solution, but they simply stopped replying. No clear explanation, no proper support, no refund, and no response.
This is completely unacceptable. I paid for a service that I was never able to use because they kept rejecting my verification, and when I asked for a refund, they ignored me and refused to return my money.
I originally wanted to continue working with this company, but after this experience, there is absolutely no reason to continue any cooperation. Their service, communication, verification process, and refund handling are all very poor.
I am extremely disappointed and would not recommend this company based on my experience.

Resposta da Registered Office (UK) Ltd
I purchased a virtual office service from London Office Myco and paid in full. After purchase, I received a KYC verification email on 27 May from their third-party provider. In that email, it was clearly stated that I had 7 days to complete the KYC process, and that only if KYC is not completed within 7 days, the account would be closed.
I immediately began the KYC process and submitted my information, which was under review.
However, instead of respecting their own stated 7-day timeframe, my account was closed on 31 May—just 4 days after the KYC email was sent. This means the account was terminated before the deadline they themselves defined had even expired.
There was no final reminder, no rejection of KYC after review completion, and no opportunity to complete the remaining time allowed. The closure was premature and inconsistent with their own written policy.
To make matters worse, the service had already been fully paid for, yet after closing the account early, no refund has been provided. Effectively, payment was taken, the verification process was initiated, and then access was removed before the agreed verification period ended.
This is highly unprofessional and raises serious concerns about fairness and transparency. A customer should not lose access to a paid service before the stated compliance deadline has expired, especially when the KYC process was already actively in progress.
At this stage, the situation appears to be: payment collected, account closed early, and refund refused.
I would strongly advise caution to anyone considering this service, as the stated terms do not appear to be properly followed in practice.

Resposta da Registered Office (UK) Ltd
Customer Service Alex was very accommodating and did provide great assistance in all my queries. Very patient, willing to guide and provide the best information's that was needed on the helpline chat,
Thank you for the cooperation.

Resposta da Registered Office (UK) Ltd
Their on boarding process doesn't cater for what a company needs. We would have been happy to go through KYC data requirements at set up. Instead they lock you in, and then suspend your company while going through KYC verification. Mail is not held during this phase, so at the critical moment of company set up, you lose key info from Companies House. This cost us 1-3 weeks on a major deal. If they had been up front at sign up, or had a slick on boarding process, we could have planned around it. Instead it was dropped on us when it was too late.

Resposta da Registered Office (UK) Ltd

Resposta da Registered Office (UK) Ltd
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