Thelumya Opiniões 34

TrustScore: 2.5 em 5

2,3

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Classificada 1 em 5 estrelas

I wish I checked this site first before buying! The tights are not compression, cheap thin fabric, wrong sizing, completely rubbish. The anti cellulite cream came with it… IT BURNED!!! I do not h... Ver mais

Classificada 2 em 5 estrelas

I ordered one long legging and one short (refusing the special offer it was at that moment), and I recieved two long leggings (the offer, although I paid for more). I have tried to contact customer se... Ver mais

Classificada 1 em 5 estrelas

I received my 2nd pair of tights today. Firstly, they had a pulled section on them, as per the picture and when I tried them on they felt bigger than a Size small. My first pair, were a black... Ver mais

Classificada 5 em 5 estrelas

I was honestly sceptical at first, but after wearing these leggings for just 2 weeks, I can already see a difference. My cellulite is starting to fade, and my legs look smoother and firmer. They’re su... Ver mais

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Informações de contacto

2,3

Mau

TrustScore: 2.5 em 5

34 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que escrevam opiniões

Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas

Respondeu a 48% das suas opiniões negativas

Geralmente responde dentro de uma semana

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

Na Trustpilot, as empresas não podem oferecer incentivos ou pagar para esconder opiniões. As opiniões pertencem a cada um dos utilizadores e não à Trustpilot. Saber mais

Classificada 1 em 5 estrelas

Do NOT trust this company

Do NOT trust this company. 30 day money back guarantee is a scam. They do not refund you. When you leave a negative review on Trust Pilot they reply saying they want to help, but they do not help. It is just to save face online.

5 de novembro de 2025
Opinião espontânea
logótipo da Thelumya

Resposta da Thelumya

We’re really sorry to read this, your experience is not what we want for our customers.
Our 30-day money-back guarantee is real, and we absolutely do process refunds when the conditions are met. If this didn’t happen for you, we sincerely apologize.

Please reach out to our support directly through our website, they reply within 24h on weekdays, so we can properly review your case and resolve it for you.
We don’t reply just to ‘save face’; we genuinely want to fix situations like yours and make things right.

Classificada 1 em 5 estrelas

Bought the black and grey pair they are…

Bought the black and grey pair they are see through , asked to return them the option was to pay to send them
Back to China or
Keep them and get a voucher for
Half of the cost to use back in their online store …

4 de novembro de 2025
Opinião espontânea
logótipo da Thelumya

Resposta da Thelumya

We’re really sorry to hear about your experience 😔 That definitely shouldn’t have happened. Please send us a message with your order number so our support team can take a closer look and make this right for you 🙏 We truly appreciate your feedback and want to ensure you’re fully satisfied.

Classificada 1 em 5 estrelas

Felt scammed

Was very careful to ensure I ordered my size and sizing was drastically off. The product was also poorly made. Feel very scammed

28 de outubro de 2025
Opinião espontânea
logótipo da Thelumya

Resposta da Thelumya

We’re truly sorry to hear this 😔 Your experience is important to us, and we definitely don’t want you to feel scammed. Please reach out to our support team with your order details so we can sort this out and make it right. We really appreciate your feedback and want to ensure you’re satisfied.

Classificada 1 em 5 estrelas

These leggings do not work

These leggings do not work. I did not see a difference on my legs. When returned, out of my own pocket, for my money back guarantee, they lied and said the leggings were torn. Impossible! They are made of very thick material, and even if they were torn, a pair of leggings should last more than 30 days without getting torn. Very difficult company to deal with. Do not trust them!

24 de outubro de 2025
Opinião espontânea
logótipo da Thelumya

Resposta da Thelumya

We’re truly sorry to hear about your experience 😔 This is not the standard we aim for, and we understand how frustrating this must be. Please contact our support team directly with your order details so we can investigate this thoroughly and work toward a fair resolution. Your feedback is very important to us, and we want to make things right.

Classificada 1 em 5 estrelas

They advertise they can send items to…

They advertise they can send items to Australia in 6 to 9 days. Its taken over 2 weeks for me to receive my order. No email from Lumya, advising me of a delay. I put a dispute in via PayPal. I did eventually get my order but the seller responded if I didn't close the case they would charge me Administrative fees. Very unprofessional.

4 de outubro de 2025
Opinião espontânea
Classificada 5 em 5 estrelas

These leggings are amazing

These leggings are amazing! I don't go to the gym much, but I walk a lot and they definitely help. My legs feel more toned, and the cellulite on the back of my thighs is less visible. Plus, they fit perfectly and stay in place no matter what I'm doing.

2 de setembro de 2025
Opinião espontânea
Classificada 1 em 5 estrelas

BIG FAT SCAM

BIG FAT SCAM. The product never turned up. They will take your money and give you NO product. DO NOT WASTE YOUR MONEY!!!
FYI.....
Your response is NOT ACCEPTABLE. All of my details given to you on my order are CORRECT on the receipt. You have spelt my name INCORRECTLY on your response. I should NOT have to chase you to get my merchandise paid for in good faith. Please check your records and send me what I PAID FOR.

30 de setembro de 2025
Opinião espontânea
logótipo da Thelumya

Resposta da Thelumya

Hi Louis, if you’re having any issues, our support team responds within 24 hours (excluding weekends).

If you haven’t received your product yet, there may be an issue with the delivery service.

Please contact us at [support email] with your order details so we can help resolve it.

Classificada 2 em 5 estrelas

Took money don't believe shipping time…

Took money don't believe shipping time claimed on their site.
Ordered 20/9
Tracking number sent when you click on it says cannot be tracked allegedly coming from Indonesia on 26/9?
Email chasing order sent by me on 29/9 - unanswered as at 6/10
It's now 6/10 and tracking link still doesn't track got a response. Leggings turned up, very thin and sizing was different between the two colours size M. Green felt looser than blue, don't feel like any compression tights. When I do squats the cr**ch gets tight but that's it. They are comfortable and feel like you are wearing nothing. I wear to the gym. Don't wear under clothes

20 de setembro de 2025
Opinião espontânea
Classificada 1 em 5 estrelas

Brought these leggings

Brought these leggings, absolutely not happy with the quality at all and sizing was all off. Decided to just keep them as I’d worn them around the house for 10mins and they looked worn.
2 weeks later I receive another pair in the mail….. knowing I did not order the exact same pair of leggings again and no interest in keeping them I reached out for a refund. I was told I could get a refund once I’ve sent the leggings back to CHINA With in 30days of purchase.
These leggings were sent to me from New South Wales but I’m being told I have to return to China… which the post office quoted me $25
This is a total con as it’s not worth the money other risk so most people decide to just keep them.
I’ve messaged customer service about this and they really don’t care.
What a waste of $140 for me.
Do not buy from this company!

1 de setembro de 2025
Opinião espontânea
logótipo da Thelumya

Resposta da Thelumya

We’re very sorry to hear about your experience and truly regret the frustration this has caused. Since we deliver worldwide, we work with different logistics hubs. For Australia, some orders are shipped from local warehouses, while others may be fulfilled directly from Asia, which is why returns are sometimes directed there. We understand this can be inconvenient and will review your case with our team to see how we can better support you

Classificada 1 em 5 estrelas

Don't believe the site reviews

Bought these leggings at full price because i saw so many positive reviews (hindsight, make sure to check reviews before purchasing that are not sponsored or on their website). My experience i am a comfortable M however I purchased a S (still big). They also roll down with any slight movement. I will report again as to weather they actually do combat cellulite regardless of the annoying factors mentioned above.

26 de setembro de 2025
Opinião espontânea
logótipo da Thelumya

Resposta da Thelumya

Thank you for taking the time to share your feedback! We’re sorry to hear about the sizing and rolling issues you experienced. Your insight is really valuable, and we’ll take it into account as we continue to improve our leggings.

We’re glad you’re giving them a chance to see their effects on cellulite and would love to hear your update after wearing them for a while. If you’d like, we can also help with sizing advice or suggestions to prevent rolling for a better fit.

Thank you again for your honest review!

Classificada 1 em 5 estrelas

Beware of this company!

Beware of this company!
Don’t trust the reviews you read on their website or Instagram.
I added their Instagram as I was curious about these leggings. After I added them they reached out to me to offer 15% off as first time customer.
After I agreed to receive the 15% they sent me another message to say if I leave them a review on Trustpilot they will give me 50% off the leggings on its already sale price.
I agreed to leave a review but I mentioned to them I can only leave a review once I have tried and tested the leggings. To which they then declined the 50% and now have stopped responded.
They lure customers in with their discount in exchange for fake positive reviews.

20 de setembro de 2025
Opinião espontânea
Classificada 5 em 5 estrelas

I was honestly sceptical at first

I was honestly sceptical at first, but after wearing these leggings for just 2 weeks, I can already see a difference. My cellulite is starting to fade, and my legs look smoother and firmer. They’re super comfortable too. I wear them at the gym and even at home. Definitely impressed!

4 de setembro de 2025
Opinião espontânea
logótipo da Thelumya

Resposta da Thelumya

Thank you for your feedback, which motivates us to do even more for our customers. We're glad to hear our leggings were able to help you!

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