The Luxury Goods Club Limited  Opiniões 

16
TrustScore: 3 em 5

2,8

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Informações sobre a empresa

  1. Relojoaria

Escrito pela empresa

Supplier of Luxury Goods


Informações de contacto

2,8

Aceitável

TrustScore: 3 em 5

16 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de solicitação de opiniões

Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas

Respondeu a 50% das suas opiniões negativas

Geralmente responde em 14 horas

Como esta empresa usa o Trustpilot

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2,8

Todas as opiniões

(16)

3 opiniões nos últimos 12 meses

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Classificada 1 em 5 estrelas

🛑 ABSOLUTE FRAUD & CON ARTISTS

🛑 ABSOLUTE FRAUD & CON ARTISTS! DO NOT BUY! 🛑

If I could give this seller zero stars, I would. They are running a complete scam operation. I bought a watch after meticulously reading their description about the rolex link length and its supposed "recent service details." It was all a massive lie.

The watch is a total lemon. They first sent the watch without all the links, i had to request it, now a few months later It constantly stops ticking, even while it’s actively on my wrist. Serviced watches are suppose to be great for 5 years

When I contacted them, they played dumb, saying "that's strange" and promising they would fix it. They even went as far as saying they would arrange to have it repaired for me. And then? Total silence.

They completely ghosted me, ignored my messages, and never followed through on their word. They dragged it out just long enough to leave me high and dry.

Now, I am out of pocket, down a chunk of money, and stuck with a broken piece of junk that desperately needs a costly service.

⚠️ **BUYER BEWARE:** This seller is dishonest, untrustworthy, and has zero integrity. Save your hard-earned money and buy from someone who won't rob you blind and ignore you when things go wrong!

10 de julho de 2026
Opinião espontânea
Classificada 1 em 5 estrelas

Dishonest seller – tried to scam me with a cheaper dial

I ordered a specific Rolex dial from The Luxury Goods Club through Chrono24, and they sent me a completely different (and much cheaper) one instead. When I contacted them about it, they didn’t take any responsibility — instead they tried to convince me with lines like “don’t you think this one looks nice?”

This was a clear attempt to deceive me and get away with sending a cheaper item than what I paid for. Only after a long discussion did they agree to send a return label, even though it was obviously their mistake from the start.

Buying from this seller was a huge disappointment. They act unprofessionally, try to manipulate the buyer, and show zero accountability. Be careful — if something goes wrong, you’re on your own.

——————-

Update:
This reply perfectly reflects the experience I had with this company. It’s a pity that I can’t upload screenshots here, as they would clearly show how things actually went.

Instead of taking responsibility, the seller keeps twisting the story to make themselves look better — exactly the same attitude I encountered during our communication. I’m glad other potential buyers can now see a more realistic picture of how this company operates, beyond all the overly polished reviews.

Wishing you success in handling future customers more transparently.

1 de outubro de 2025
Opinião espontânea
logótipo da The Luxury Goods Club Limited

Resposta da The Luxury Goods Club Limited

What an interesting review this is.

We did send the wrong dial which was a genuine mistake (a very similar dial but not the exact dial you ordered)

We did ask if you like the one we sent or wanted to exchange for the correct one or wanted to return for a full refund.

We provided a return label for you to return the watch. You then received a full refund.

To say that we tried to deceive you is complete nonsense. The dial we sent you is worth the exact same as the one you received so saying we tried to give a cheaper dial isn’t true.

Finally, you say if something goes wrong your on your own. Again, this isn’t true as we provided you a return label and gave a full refund.

Maybe next time be honest about the deal even though it didn’t go to plan rather than making up lies to try to tarnish the company.

All the best

TLGC

Classificada 5 em 5 estrelas

I bought my dream watch and the experience was 5*

I bought my dream watch and the experience was been wonderful. Firstly, the watch is in perfect condition including the Alligator strap. The communication is also excellent- we had regular comms. Despite holidays I always felt reassured. The watch arrived today and I would use this seller again

9 de setembro de 2025
Opinião espontânea
Classificada 5 em 5 estrelas

I had a great experience with The…

I had a great experience with The Luxury Goods Club Limited when buying a Rolex for my mom. Communication was quick and professional, and the watch arrived exactly as described — absolutely beautiful! Highly recommend them for anyone looking for a trustworthy and smooth luxury watch purchase!

27 de abril de 2025
Opinião espontânea
Classificada 5 em 5 estrelas

Stephen was accommodating helpful and…

Stephen was accommodating helpful and importantly accurate regarding describing my lovely Rolex Hulk 116610LV, a watch I've been looking at buying for some time! So very pleased with my new watch! Thank you Stephen

10 de janeiro de 2024
Opinião espontânea
Classificada 5 em 5 estrelas

Thoroughly impressed from start to…

Thoroughly impressed from start to Finnish. Purchased via Chrono24. Answered all questions in a professional manner. Watch arrived 2 days after I made payment in brand new condition. I wouldn’t hesitate to recommend The Luxury Goods Club. Paul

1 de novembro de 2023
Opinião espontânea
Classificada 5 em 5 estrelas

Great experience.

Like another reviewer, it was my first time buying a Rolex, so I was very nervous. Found the whole experience great, put me at real ease and explained everything as well as getting me the right watch. Since then I have went on to buy another two trading one in, no hassle whatsoever and give me a great price. Would highly recommend. Thanks.

9 de novembro de 2022
Opinião espontânea
Classificada 5 em 5 estrelas

Deal with confidence 100% 5*

I bought my first Rolex last week and was very happy from start to finnish. The watch is perfect and I received it 2 days after I made payment. 100% recommended.

1 de maio de 2023
Opinião espontânea
Classificada 5 em 5 estrelas

Asked for advice on a watch to invest…

Asked for advice on a watch to invest in . He gave me advice on which to buy I bought it from them and was supper happy with the watch and his advice was 100% accurate . Wouldn’t go anywhere else now

20 de maio de 2022
Opinião espontânea
Classificada 5 em 5 estrelas

Purchased a Rolex Submariner

Purchased a Rolex Submariner, was nervous as it was my first ever time buying something of that value on-line.

I was never pressured into the sale, I was reassured it was safe and legit, they just made my whole experience enjoyable even tho I was nervous at first. Would defo return.

Thanks again.

5 de maio de 2023
Opinião espontânea
Classificada 5 em 5 estrelas

Rolex Wimbledon Purchase

I bought a Rolex Wimbledon off Stephen when I was on my honeymoon in the summer. He bent over backwards to find a time and place that suited me as we were busy and also beat any price I had already found. When I got back the watch was a little tight and he sent a couple of extra links out literally the next day. Will definitely be buying again when I’m not in the market.

1 de julho de 2022
Opinião espontânea
Classificada 5 em 5 estrelas

Just bought a watch from The Luxury…

Just bought a watch from The Luxury Goods Club and I’m absolutely over the moon with my watch!. They were, polite and professional. From the very start, I was constantly kept updated from them, even received a message to check that it was delivered and to confirm that I’m happy with the watch. I would highly recommend using them.

6 de maio de 2023
Opinião espontânea

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