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The Mortgage Broker Opiniões 

2714
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TrustScore: 5 em 5

4,9

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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

Craig in particular has been so helpful and supportive us as first time buyers. He made sure we have been kept up to date from day one and within the process. Really appreciate his time and commitment... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

I cannot recommend The Mortgage Broker enough. I initially tried to get a mortgage by myself and was declined. I immediately called up The Mortgage Broker in a panic and within five minutes my mind wa... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

Rae and Craig were both incredibly helpful and professional in arranging and processing my mortgage. Proactive in reporting each milestone. At every stage I felt valued and confident Rae & Craig wer... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

⭐⭐⭐⭐⭐ Fantastic service from Suzy Allen! I can’t recommend Suzy enough! She’s been absolutely brilliant throughout the whole mortgage process. I’ve changed my mind so many times, but she’s alwa... Ver mais

A empresa respondeu

Informações sobre a empresa

  1. Corrector hipotecário
  2. também em
  3. Agência de seguro de vida
  4. Corrector de seguros
  5. Corrector financeiro
  6. Seguro de protecção de rendimentos

Escrito pela empresa

Rates can be searched in seconds. Giving yourself certainty cannot. The Mortgage Broker is a UK-wide mortgage and protection advice business built around one simple belief: digital speed should make advice faster and easier, but never less personal or bespoke to your circumstances. We call that fast certainty. A mortgage is rarely just a rate as it can be a first home, a deadline, a growing family, a business owner with complicated income, a previous credit problem, a property portfolio or simply someone trying to work out what is genuinely affordable. Our job is to understand that picture, search far beyond the online answers you get and give you a clear route forward, with certainty you are making the right financial decision. We combine modern technology with experienced and qualified advisers who take real ownership of your case. Digital tools help us get customers mortgage-ready quickly, search the market efficiently, manage information and keep applications moving, but all the advice remains human and personal. You get a real person who understands your circumstances, explains the pro's and con's properly and stays close from first enquiry through application, mortgage offer and completion. Our service then includes a free 24/7 mortgage monitoring service thereafter. We help customers with a Mortgage in Principle, first time buyer mortgages, remortgage advice, moving home mortgages, bad credit mortgages, self-employed mortgages, buy to let mortgages, new build mortgages, protection, life insurance and later life mortgages. We also regularly help company directors, contractors, portfolio landlords and customers with complex income or circumstances that do not fit neatly into a standard high-street lending box. We have access to 130+ lenders and more than 25,000 mortgage and protection products. But choice on its own is not advice. We do not hand you thousands of products and leave you to work it out. We narrow the market, explain what may suit your circumstances and recommend an approach designed to be suitable, sustainable and affordable. If the right answer is to perhaps wait, prepare differently or reconsider the route, we will tell you that honestly rather than push you into the wrong decision, or suggest any mortgage product that doesn't maximise your opportunities. The customer reviews on this page regularly talk about clear explanations, responsive communication, professional support, reassurance and advisers who make complicated situations feel manageable. That is exactly the experience we want The Mortgage Broker to deliver. Where a broker fee applies, we don't ask you to pay it upfront. Under our No Mortgage Offer = No Broker Fee Guarantee, our broker fee only becomes payable after we secure a formal mortgage offer and you choose to proceed. You will not pay us a penny for any advice, guidance or information prior to that. The Mortgage Broker is the trading name of The Mortgage Broker (London) Limited, an appointed representative of Mortgage Advice Bureau Limited and Mortgage Advice Bureau (Derby) Limited. Both firms are authorised and regulated by the Financial Conduct Authority.

Services We Offer

Escrito pela empresa

Mortgage in Principle: Fast certainty before you view or offer
A Mortgage in Principle should do more than give you a certificate. It should help you understand whether your plans are realistic and what you can confidently do next. We look at your income, deposit, commitments and circumstances, then use our lender knowledge and technology to identify suitable options. Where appropriate, we can usually arrange a soft-search Mortgage in Principle in around 15 minutes. Most importantly, there is a real adviser behind it. We will explain what the figure means, what could change it and what you should do before making an offer. A Mortgage in Principle is not a guaranteed mortgage offer. A full application remains subject to lender criteria, affordability and credit checks, property valuation and final approval.
First Time Buyer Mortgage
First Time Buyer Mortgage Advice: From questions to confidence. Buying your first home should feel exciting. The mortgage jargon, affordability calculations and fear of getting something wrong often do not. We help first-time buyers understand what they can realistically afford, how much deposit they may need, what lenders will look at and what happens after a Mortgage in Principle. You are not expected to know the process before speaking to us. Explaining it is our job. Your adviser will stay close as you move from getting mortgage-ready to making an offer, submitting the application and securing the mortgage offer—answering the questions that inevitably come up along the way. Your options will depend on your income, deposit, credit profile, affordability, property and individual lender criteria.
Remortgage Advice
Remortgage Advice: Compare before you simply stay where you are Your existing lender will usually make it easy to stay. Easy and suitable are not necessarily the same thing. When your current deal is ending, we can compare a product transfer with remortgaging to another lender across our wider panel. We can also consider changes in your circumstances, property value, mortgage term or whether additional borrowing is appropriate. The objective is not to move your mortgage for the sake of moving it. It is to understand the genuine options available and make an informed decision before your current deal expires. Your options will depend on your mortgage, property value, income, affordability, credit profile, fees and lender criteria.
Moving Home Mortgage
Moving Home Mortgage Advice: Keep the mortgage side under control Moving home already involves enough moving parts: buyers, sellers, estate agents, solicitors, chains, dates and sometimes some very tight deadlines. Your mortgage should not add unnecessary uncertainty. We can help you understand how much you may be able to borrow for your next home, whether an existing mortgage could be ported, what alternative mortgage options are available and how your sale and purchase affect the numbers. From the early affordability conversation through to mortgage offer, our job is to keep the mortgage side clear and moving while you concentrate on the move itself. Mortgage availability remains subject to affordability, credit checks, lender criteria and property valuation.
Bad Credit Mortgage
Bad Credit Mortgage Advice: Facts first. No judgement. A missed payment, default, CCJ or previous financial difficulty is part of your financial history. It is not the whole story. Bad credit can affect which lenders and mortgage deals are available, but different lenders assess credit issues differently. Our advisers look at what happened, how long ago it happened, your current position, income, deposit and wider circumstances. We then assess whether there is a realistic mortgage route available. If there is, we will explain it clearly. If the better answer is to wait or improve something first, we will tell you that too. Mortgage approval cannot be guaranteed and will depend on your individual circumstances and lender criteria.
Self-Employed Mortgage
Self-Employed Mortgage Advice: Your income deserves more than one formula Being self-employed does not mean every lender will look at your income in the same way. That difference can matter. We work with sole traders, freelancers, contractors and company directors, including customers whose income comes from salary, dividends, retained profit, day rates, contracts or more complex business structures. Rather than forcing your finances into one lender's calculation, we look at how different lenders may assess your circumstances and identify those that could be a better fit. The objective is simple: make sure the lender understands the income properly before deciding whether the mortgage works. Options depend on income evidence, trading history, business structure, deposit, affordability, credit profile and lender criteria.
Buy to Let Mortgage
Buy to Let Mortgage Advice: Built around the property, the landlord and the plan A first rental property and a substantial property portfolio are not the same mortgage case. We support new landlords, experienced investors and portfolio landlords with buy to let mortgages, buy to let remortgages, limited-company borrowing and portfolio lending. Our advisers consider the property, rental income, deposit, existing portfolio, ownership structure and wider finances before looking at which lenders may suit the case. We can also help with more complex structures including limited-company and SPV buy-to-let borrowing. Mortgage availability remains subject to lender criteria, rental assessments and valuation. Tax treatment depends on your circumstances and independent tax advice should be taken where appropriate.
New Build Mortgages
New Build Mortgages: When the deadline is real, preparation matters New-build purchases often move to somebody else's timetable. Reservation deadlines, developer incentives, property type and lender-specific new-build criteria can all affect which mortgage options are realistic. We help customers get mortgage-ready early, arrange a Mortgage in Principle, prepare the information lenders will need and identify lenders whose criteria and timescales fit the purchase. When timing matters, speed is useful—but only if the case has been understood properly first. That is our approach: prepare early, identify the right route and move quickly when required. Mortgage options remain subject to affordability, credit checks, lender criteria, property valuation and personal circumstances.
Protection
Protection Advice: Protect the life behind the mortgage A mortgage works while life goes roughly to plan. Protection is about considering what happens when it doesn't. Our protection specialists advise on life insurance, critical illness cover and income protection, looking at your mortgage, family, income, existing cover, priorities and budget. We are not interested in simply adding another policy to a mortgage. The aim is to help you understand the risks worth protecting, what different policies actually do and what level of cover is realistic and affordable. You can then make an informed decision without being pressured into cover you do not understand. Protection is subject to underwriting, insurer acceptance, exclusions and individual policy terms.
Life Insurance
Life Insurance Advice: Clear cover for the people who depend on you Life insurance is not about buying the biggest number on a comparison table. It is about understanding what the people who depend on you could need financially if you were no longer there. We can help you consider your mortgage, family commitments, existing protection and budget, then explain the different ways life insurance can be structured. That could include cover designed to help repay a mortgage or provide wider financial support for your family. We explain what you are buying, why it may be appropriate and what it is likely to cost—without unnecessary jargon or pressure. Applications remain subject to underwriting, insurer acceptance, exclusions and policy terms.
Critical Illness Cover Advice: Financial protection if you suffer a serious illness
Critical illness cover can provide a lump sum if you are diagnosed with a specified serious illness covered by your policy. The Mortgage Broker helps clients understand how critical illness cover works, what conditions may be included and how this type of protection could support their mortgage, family and financial plans. Our advisers explain the options clearly, helping you decide what level and type of cover may be right for your circumstances. Critical illness cover is subject to underwriting, insurer acceptance, policy definitions, exclusions and your personal circumstances.
Income Protection Advice: Help protect your income if you cannot work
Income protection can provide a regular monthly benefit if you are unable to work due to illness or injury, subject to the terms of the policy. The Mortgage Broker helps clients understand income protection options, including deferred periods, benefit levels, policy terms and how different insurers may assess your occupation. Our advisers can explain what cover may be suitable based on your income, employment status, monthly commitments and budget. Income protection is subject to underwriting, insurer acceptance, exclusions, deferred periods, policy conditions and your personal circumstances.
Later Life Mortgages
Later Life Mortgages: It does not automatically mean equity release Reaching later life does not mean there is only one mortgage option. Depending on your circumstances, the right solution could be a standard mortgage, a Retirement Interest-Only mortgage (RIO), another form of later life mortgage or, where appropriate, a Lifetime Mortgage or equity release. Our approach is to understand what you are trying to achieve first and then consider the appropriate options—not start with a product. We look carefully at income, property value, existing borrowing, future plans, family considerations and the long-term implications of any recommendation. The Mortgage Broker is a member of the Equity Release Council. Equity release is not suitable for everyone. It may reduce the value of your estate and could affect entitlement to means-tested benefits. Independent legal advice is required before completing an equity release plan.

No Mortgage Offer = No Broker Fee

Free, No Obligation Advice. Our broker fee is only payable once we secure your mortgage offer and you choose to proceed.

Get advice first. Pay our broker fee only after we secure your mortgage offer and you choose to proceed. We want you to be able to understand your options before worrying about paying a broker fee upfront. Where a broker fee applies, our No Mortgage Offer = No Broker Fee Guarantee means that fee only becomes payable once we have successfully secured a formal mortgage offer and you have chosen to go ahead. The guarantee applies to our broker fee only. It does not cover third-party costs such as lender fees, valuations, legal fees, surveys or insurance premiums. A mortgage offer is never guaranteed and remains subject to lender criteria, affordability, credit checks, valuation, legal checks and full disclosure of your circumstances.

Informações de contacto

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Fast certainty. Personal mortgage advice

130+ lenders. Human advice from first conversation to mortgage offer.

4,9

Excelente

TrustScore: 5 em 5

3 mil opiniões

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Classificada 5 em 5 estrelas

Craig in particular has been so helpful…

Craig in particular has been so helpful and supportive us as first time buyers. He made sure we have been kept up to date from day one and within the process. Really appreciate his time and commitment to us. Would definitely recommend for any mortgage , life and property insurances.

29 de outubro de 2026
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Resposta da The Mortgage Broker

Hi Jessica

Thank you for taking the time to share your experience. We're really pleased that Craig has helped you feel supported as first-time buyers and kept you informed throughout the process.

It's particularly nice to hear that his time and commitment have made a difference during such an important journey.

Best wishes,
The Mortgage Broker Team

Classificada 5 em 5 estrelas

I cannot recommend The Mortgage Broker…

I cannot recommend The Mortgage Broker enough. I initially tried to get a mortgage by myself and was declined. I immediately called up The Mortgage Broker in a panic and within five minutes my mind was put at ease. The service was so professional but felt very personal, with regular updates throughout the whole process. They managed to find the best mortgage for me and dealt with any additional questions the bank had on my behalf. I can't thank Fiona and Monsor enough! Fantastic service!

11 de outubro de 2026
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Resposta da The Mortgage Broker

Hi Leigh,

Thank you for sharing your experience. It's especially good to know that your first conversation with us helped put your mind at ease.

We're pleased that Fiona and the team continued to provide the reassurance, regular updates and personal support you needed throughout the process, including helping with the lender's questions.

We really appreciate your kind words and the trust you placed in us.

Best wishes,
The Mortgage Broker Team

Classificada 5 em 5 estrelas

Great support on moving house and remortgage

Great service from Jodi and team on multiple occasions, including our recent house move and remortgage, and associated life insurance renewals etc. Thorough, helpful explanations of technical aspects and TMBL's ability to get good rates has definitely saved us money.

5 de outubro de 2026
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Resposta da The Mortgage Broker

Hi Liam,

Thank you for continuing to trust us with your mortgage and protection needs. It's lovely to hear that Jodi and the team have supported you through your house move and remortgage, and helped make the technical details easier to understand.

We really appreciate your continued support and for taking the time to share your experience.

All the best,
The Mortgage Broker Team

Classificada 5 em 5 estrelas

Very helpful friendly service with…

Very helpful friendly service with clear advice at every stage.
Professional and knowledgeable

27 de outubro de 2026
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Resposta da The Mortgage Broker

Hi Donald,

Thank you for your kind feedback.

We're pleased to hear that you found the team friendly, professional and knowledgeable, and particularly that the advice was clear at every stage.

Helping customers understand what's happening throughout the process is important to us, so we appreciate you taking the time to recognise this.

Best wishes,
The Mortgage Broker Team

Classificada 5 em 5 estrelas

⭐️⭐️⭐️⭐️⭐️Professional, knowledgeable and friendly

Rae and Craig were both incredibly helpful and professional in arranging and processing my mortgage. Proactive in reporting each milestone. At every stage I felt valued and confident Rae & Craig were working in my best interests

I cannot thank them both enough - I would not hesitate in using them again or recommending them.

23 de outubro de 2026
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Resposta da The Mortgage Broker

Hi Scott,

Thank you for taking the time to leave such positive feedback about Craig and Rae.

It's great to hear that they kept you informed at each milestone and that you felt confident and supported throughout your mortgage journey. That's exactly the experience we want every customer to have.

We'll pass your kind words on to them both.

All the best,
The Mortgage Broker Team

Classificada 5 em 5 estrelas
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Resposta da The Mortgage Broker

Hi Nuala,

It's lovely to hear that you found the process simple and efficient. Making things straightforward for our customers is important to us, so we're pleased that came through in your experience.

Thank you for taking the time to leave us a review.

The Mortgage Broker Team

Classificada 5 em 5 estrelas

Couldnt be happier

I cannot recommend this mortgage company highly enough! From our very first conversation to the day we closed, Craig, Leanne, and Matt provided a flawless, stress-free experience.
Craig was incredible at navigating the financial options, breaking down complex terms, and securing a fantastic rate that fit my budget perfectly. Leanne was an absolute superstar with the paperwork, keeping me updated every step of the way and ensuring nothing fell through the cracks. Whenever we had a quick question or needed a fast turnaround, Matt was right there with sharp, expert advice and unmatched responsiveness.
They are professional, deeply knowledgeable, and genuinely care about their clients. If you want a team that will advocate for you and make the mortgage process seamless, look no further than Craig, Leanne, and Matt!
Thankyou Craig, Leanne and Matt!

5 de outubro de 2026
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Resposta da The Mortgage Broker

Hi Naomi,

It's lovely to hear how Craig, Leanne and Matt each contributed to making your mortgage journey a positive experience.

From Craig explaining the financial options, to Leanne keeping you informed about the paperwork and Matt being there when you needed a quick answer on protection advice, it's clear how much you valued the support from the whole team.

Thank you for taking the time to recognise their individual contributions.

All the best,
The Mortgage Broker Team

Classificada 5 em 5 estrelas

Our experience so far with The Mortgage…

Our experience so far with The Mortgage Broker has been nothing but positive. Jodi's knowledge, expertise and support has been incredible throughout the process so far, which has been really critical to us as first time buyers. Jodi is always acting in our best interests, whilst clearly explaining all the different options available to us. It is very reassuring to have someone so helpful at the other end of the phone throughout this new process. Thank you Jodi!

24 de outubro de 2026
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Resposta da The Mortgage Broker

Hi Lydia,

Thank you so much for your lovely review. Buying your first home is a big step, so it's especially pleasing to hear that Jodi has helped you feel informed, supported and reassured throughout the process.

Clear, honest advice and being available when customers need us are really important to our team.

We'll make sure Jodi sees your kind words. Thank you again!

The Mortgage Broker Team

Classificada 5 em 5 estrelas

Carefree Mortgage Management

Simple, quick & yet fully in control. Impressed by all the team.

1 de outubro de 2026
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Resposta da The Mortgage Broker

Hi Mitch,

Thank you for your feedback. We're glad the process felt quick and straightforward while still giving you a sense of control throughout.

It's also lovely to hear that the whole team made a positive impression. We really appreciate you sharing your experience.

The Mortgage Broker Team

Classificada 5 em 5 estrelas

Exceptional service!

I was recommended to use the mortgage broker as I had a complicated remortgage and needed specialist help to secure this. I cant thank Jodi enough for making this easy and pain free for me from start to finish. I was kept updated throughout the whole process and would never go anywhere else now.

12 de outubro de 2026
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Resposta da The Mortgage Broker

Hi Hayley,

Thank you for trusting us with your remortgage, particularly as you needed specialist support with a more complicated situation.

We're delighted Jodi helped make the process feel straightforward and kept you informed from start to finish. It's especially nice to hear that her support has given you the confidence to come back to us in the future.

We really appreciate your recommendation.

The Mortgage Broker Team

Classificada 5 em 5 estrelas

Simple remortgage offer.

Obtaining a good remortgage offer was so simple. Clive has been my go to for the whole time of my mortgage journey. I wouldn't go anywhere else.

16 de outubro de 2026
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Resposta da The Mortgage Broker

Hi Tony,

It's lovely to hear that arranging your remortgage felt so straightforward.

The fact that you've continued to turn to Clive throughout your mortgage journey means a great deal. We're pleased he's been able to provide the consistency and support you value.

Thank you for your continued trust in us.

The Mortgage Broker Team

Classificada 5 em 5 estrelas

⭐⭐⭐⭐⭐ Fantastic service from Suzy…

⭐⭐⭐⭐⭐ Fantastic service from Suzy Allen!

I can’t recommend Suzy enough! She’s been absolutely brilliant throughout the whole mortgage process. I’ve changed my mind so many times, but she’s always been so patient, understanding and happy to talk things through with me.

She’s given me really good, honest advice and has always been professional, friendly and approachable. Nothing has ever felt like too much trouble, and she’s made the whole process feel much less stressful.

I’m so grateful for all her help and patience, especially with how indecisive I’ve been! I wouldn’t hesitate to recommend her to anyone looking for a mortgage broker. Thank you so much, Suzy!

23 de outubro de 2026
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Resposta da The Mortgage Broker

Hello Sarah,

Thank you for taking the time to recognise Suzy's support.

Mortgage plans can change as you explore your options, so it's particularly pleasing to hear that Suzy was patient, understanding and happy to talk everything through as your thinking developed.

We're glad you felt comfortable asking questions and that her guidance helped make the experience less stressful.

Thank you again for your thoughtful feedback.

The Mortgage Broker Team

Classificada 5 em 5 estrelas

Supportive and professional team

TMB and in particular Jodi Spreadbury and colleagues have supported me through two mortgage applications, and been brilliant throughout. They've explained things very clearly, managed complicated processes, kept us informed, and in general lifted the stress off our shoulders so we could coordinate moving. Their support is always honest, straightforward and supportive. I've recommended them to several friends and will continue to do so!

23 de outubro de 2026
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Resposta da The Mortgage Broker

Hi Hannah,

Thank you for trusting us with two mortgage applications and for recognising the support you've received from Jodi and her colleagues.

Moving home brings plenty to organise, so it's particularly pleasing to hear that their clear explanations, regular updates and help with the more complicated parts took some of that pressure away.

We really appreciate your continued confidence in the team and your recommendations to friends.

The Mortgage Broker Team

Classificada 5 em 5 estrelas

Super Service

I have to say the service from start to finish was excellent. Clive and his team were amazing. Mortgage agreed with super speed. The company beats any high street bank for their service. So much so I have recommended them to friends and colleagues. I don't normally write reviews but their service was 10/10. I can't thank Clive and his team enough for all of the support they have given me

16 de outubro de 2026
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Resposta da The Mortgage Broker

Hi Tim,

It means a lot that you chose to write a review when you don't normally do so.

We're delighted that Clive and the team made such a positive impression, particularly with the speed of the process and the support you received throughout.

Knowing you've already recommended us to friends and colleagues is especially appreciated. Thank you for taking the time to recognise their efforts.

The Mortgage Broker Team

Classificada 5 em 5 estrelas

Craig is always so prompt in his…

Craig is always so prompt in his responses and I use The Mortgage Broker for all mortgages I need. Craig is the best!! 🙏🏻

23 de outubro de 2026
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Resposta da The Mortgage Broker

Hi Charlie,

Thank you for continuing to choose us for your mortgages.

It's particularly good to hear how much you value Craig's responsiveness. Having someone you can rely on to get back to you promptly makes a real difference, especially when you've worked together over time.

We really appreciate your continued trust in Craig and the team.

The Mortgage Broker Team

Classificada 5 em 5 estrelas

Jodi is the absolute GOAT of a Mortgage…

Jodi is the absolute GOAT of a Mortgage Broker. Her professionalism, knowledge and expertise are absolutely world class and you are in safe hands with of the TMB clan.

31 de outubro de 2025
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Resposta da The Mortgage Broker

Hi Holly,

That's quite a compliment for Jodi!

Thank you for recognising her professionalism, knowledge and expertise. We're delighted you've felt in such safe hands with Jodi and the wider team.

Your enthusiasm really comes through in your review, and we appreciate you taking the time to share it.

The Mortgage Broker Team

Classificada 5 em 5 estrelas

Fantastic experience

I came to the mortgage broker for some advice and the service that I received was fantastic. They actually informed me of a much better option that I would not of known about. Really happy with my experience.

23 de outubro de 2025
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Resposta da The Mortgage Broker

Hi James,

It's good to hear that speaking with the team helped you discover an option you hadn't previously considered.

Helping customers understand their choices and make informed decisions is an important part of what we do, so we're really pleased you found the advice valuable.

Thank you for sharing your experience.

The Mortgage Broker Team

Classificada 1 em 5 estrelas

Later Life? Forget it – you might not live long enough...

We wanted a further advance on our existing equity-release (ER) product with more2life (formerly Standard Life). As we don’t have a draw down arrangement, we need an adviser to liaise with the firm for us.

Having had a very good experience with an adviser at a previous firm, we approached them following their move to The Mortgage Broker Ltd (TMBL).

What a mistake.

Nearly five months later, we have yet to receive a Key Facts Illustration (KFI) – we do not even know whether one has been requested – let alone submit an application. This for something we were told would take four to six weeks.

And this despite all the money laundering, ID, KYC etc requirements being satisfised through our previous relationship with the adviser and TMBL holding 95% of the information necessary to proceed (our having supplied all the paperwork from our original application). Much of the work, we were told, would be a straightforward matter of reusing existing documents – effectively, “copy and paste.”

For context, our original application took approximately three months from start to finish, including the administration – KYC, financial details and so on – mentioned above.

Further to the extraordinary delays we have experienced, the communications have been shockingly poor. The adviser has their phone set to not take voice messages as a default; and emails and other messages all go unanswered. The broker’s assistant has been almost entirely invisible.

At one point, we chased an update for five weeks straight without receiving any response. When one finally came, it consisted of a string of excuses – some of which we had heard before – about why the case had not progressed.

We understand and appreciate that the adviser was away for a period. But that cannot explain five months of inaction, particularly when the process could and should have been concluded before then. Nor does it explain why the assistant could not deal with the basic administration in the interim.

Why did we persevere for so long? Stockholm syndrome, perhaps. We genuinely believed the adviser was ‘The Expert’ in this area and placed considerable faith in them to get this over the line.

That faith was plainly misplaced. Either they have suffered a catastrophic loss of form; TMBL has failed to resource or support them properly; or perhaps all the previous hard work was actually done by the previous assistant (who was in constant contact). The current assistant, by contrast, has been conspicuous by their absence.

Approaching the four-month mark, we sent a ‘soft’ ultimatum: unless we received a meaningful progress report very shortly, we would consider taking our business elsewhere. We would rather start from scratch with a broker who would actually action our application rather than continue to endure an indefinite – perhaps infinite – wait for TMBL to get its act together.

Two weeks later? Nothing. Not a word from TMBL.

Consequently, we have sourced alternative advisers through the Society of Later Life Advisers (SOLLA), and suggest that anyone in a similar position does the same.

All in all, this has been a colossal waste of time and has caused entirely unnecessary frustration, stress and additional costs.

Judging by the many positive reviews here, TMBL seems to be brilliant at traditional mortgages.

But for Later Life? Forget it: you might not live long enough to see the money.

*UPDATE*
TMBL requested this review be amended to remove personal details of the adviser who let us down so badly. This we have done to ensure the review, which is a totally accurate description of our dismal experience with this firm, remains visible.

We note, however, that TMBL is quite happy to have its advisers mentioned by name when associated with praise; and also that the issues raised in the review have not been disputed.

*2nd UPDATE*
The CEO's comments are noted, although it is disappointing that only 25% of his response deals with its poor performance, while offering no explanations nor solutions; and 75% why he wanted the review revised.

Also worth noting that, while we appreciate the CEO's response; we have had nothing directly from TMBL since September 28th.

Totally useless.

23 de outubro de 2026
Opinião espontânea
logótipo da The Mortgage Broker

Resposta da The Mortgage Broker

Dear Mr Dobbyn,

Thank you for taking the time to share your experience. I am genuinely sorry for the delays, poor communication and frustration you have described.

You should have received clear updates and reliable support throughout your enquiry, particularly when seeking later-life mortgage advice, where confidence and communication are so important. The experience you describe falls short of the standards we expect from ourselves.

I would also like to clarify why we raised a concern with Trustpilot about your original review.

We wholeheartedly support customers sharing their experiences with us, whether positive or negative. We did not seek to have your review removed, nor did we wish to challenge or change the substance of your feedback.

Our sole concern was that the original review included private personal information relating to the health and wellbeing of a member of our team. Having discussed this directly with Trustpilot, we followed their recommended process to request that this information be redacted. Protecting our colleague's personal privacy was our only consideration.

I am sorry if this process created a different impression or added to your frustration. That was certainly not our intention.

I fully respect your decision to seek advice elsewhere. Nevertheless, your feedback matters, and we have of course already ensured the concerns you have raised about the handling of your enquiry are being properly reviewed.

We welcome honest feedback because it helps us recognise where we fall short and, importantly, where we need to improve.

Thank you again for sharing your experience.

Sam Kirtikar
CEO, The Mortgage Broker

Classificada 5 em 5 estrelas

Rae Smalley and Monsoor Malik and the whole team for an excellent customer service.

Rae Smalley and Monsoor Malik and the team were brilliant from start ti finish of the Application process. Monsoor gave very goid advice and was able to secure three great offers. Rae also gave me follow-ups and updates through the whole process. I am grateful for all the hard work and support
provided. I Recommend to anyone who is applying for a Mortgage.
Many Thanks Yonas

20 de outubro de 2026
Opinião espontânea
logótipo da The Mortgage Broker

Resposta da The Mortgage Broker

Hello,

Thank you for taking the time to recognise Rae, Monsoor and the wider team.

We're pleased Monsoor's advice was helpful and that Rae's regular follow-ups kept you informed throughout the application process. Having people you can rely on for advice and updates can make such a difference.

Your appreciation for their hard work means a great deal. Thank you for your recommendation.

The Mortgage Broker Team

Classificada 5 em 5 estrelas

Our mortgage broker

Our mortgage broker, Adrian, has been fantastic. He is incredibly responsive and ensures every part of the house buying journey is clear. He has really supported us through what is a incredibly stressful and confusing process. Highly recommend!

16 de outubro de 2026
logótipo da The Mortgage Broker

Resposta da The Mortgage Broker

Hi Harriet,

Buying a home can bring a lot of unfamiliar steps, so it's lovely to hear how Adrian has helped make everything clearer for you.

We're particularly pleased that his responsiveness and support helped make a stressful process feel more manageable.

Thank you for recommending us and for taking the time to recognise his work.

The Mortgage Broker Team

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