The Natural Pet Store Opiniões 

563
TrustScore: 3 em 5

3,1

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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

Dogs can't get enough natures menu treats even the fussy ones. The treats are tasty ,soft and bite size. No problems with ordering or delivery. The nearest retail outlet for these treats is a two hour... Ver mais

Classificada 1 em 5 estrelas

I ordered half a dozen of packs of high quality treats for my dog and took up a repeat subscription. The first order wasn’t fulfilled in full and I was not informed this was going to be the case. I lo... Ver mais

Classificada 1 em 5 estrelas

Very disappointed in customer service. I bought a dog toy online but when it arrived, it wasn't quite what I expected. So wanted to return it straight away. Tried phoning The Natural Pet Store on th... Ver mais

Classificada 1 em 5 estrelas

I would avoid ordering from this store online. I bought dry cat food and paid for 1-2 days shipping and 6 days later have not received anything. The tracking on DPD shows that the courier hasn’t even... Ver mais

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Escrito pela empresa

One-Stop Shop for Natural Pet Products


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3,1

Aceitável

TrustScore: 3 em 5

563 opiniões

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4 estrelas
3 estrelas
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1 estrela

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Todas as opiniões

(563)

53 opiniões nos últimos 12 meses

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Classificada 2 em 5 estrelas

Your website offered a 10% discount on…

Your website offered a 10% discount on our first.

However, although we ordered dog food in good faith, you have refused to honour this advertised discount.

Completely unsatisfactory. We will not be recommending you to other dog owners.

24 de agosto de 2023
Classificada 1 em 5 estrelas

I have been trying to contact the…

I have been trying to contact the company for days as my monthly dog food order has not arrived. DPD said it was coming but it hasn't and now it seemed to have vanished, and I'm not getting any replies to my emails, and there is no telephone number to phone.

10 de agosto de 2023
Opinião espontânea
Classificada 4 em 5 estrelas

Well Dpd delivered it when you said…

Well Dpd delivered it when you said they would but not having a puppy before we gave him just a little bit out of the packet and closed it and left it on the side. The next morning it really did smell I think it was off it gave the puppy diarrhoea. It’s not cheap so I was disappointed probably won’t buy any more——sorry

23 de julho de 2023
Classificada 5 em 5 estrelas

Really reliable

Really reliable, and super fast. The food arrives right at your door and in recyclable packaging 🙂 the cheapest place for cold pressed food to.

23 de julho de 2023
Classificada 5 em 5 estrelas

Great store

Great store. Ashley communicated at the speed of light and was really helpful. My order was sent promptly and received earlier than I expected.
Will definitely use the store again.
Thank you!

25 de julho de 2023
Opinião espontânea
Classificada 1 em 5 estrelas

Never arrived

Order placed a week ago and has never showed up. I was advised it was being delivered today and again nothing. DPD do not have my parcel and as yet no response from the store who are usually pretty quick to reply.
I have asked for a full refund and will place my orders elsewhere

12 de julho de 2023
Opinião espontânea
Classificada 4 em 5 estrelas

Quite good

Everything went fine, except that the package came one day later than the predicted date range. Not a big problem though.

24 de junho de 2023
Classificada 1 em 5 estrelas

Refund not received

I purchased a 12 kg bag of Burns dry dog food today and was offered 10% off my first order and free delivery.I did not receive either and I immediately emailed to cancel and request a refund.I received an email from James to say I had been issued a refund.I have not received the refund and emailed James to ask him when I should expect to receive the refund,I have not had a reply.
F Rice
N-Ireland
Thankyou for your response.I will get in contact with you when I receive the refund.
F Rice
I received my refund today.Many thanks
F Rice

4 de julho de 2023
Opinião espontânea
logótipo da The Natural Pet Store

Resposta da The Natural Pet Store

Thank you for your review.

You emailed yesterday and has a response yesterday. Your refund was actioned straight away. Refunds can take up to 3 days to appear back in your account. This is to do with the banking systems and not us as a retailer. We also advise on our website refunds can take 3 days to be processed.

I am sorry you felt you only received a 1 star service.

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