Omorose Boutique Opiniões 3

I ordered a key ring with some personalisation. The delivery did not take too long, however on opening the wording was incorrect.
I attempted to contact the seller via shop (which tracks Etsy purchases/reviews. Five days later the seller contacted me to apologise stating they had not received my review but asked me to produce my own translation (they blamed the interpreters they use).
I used google translate and sent it to them. On 19th December 24 they stated they were putting it in post first class but asked me to change my review. Stupidly I changed it.
24th december I queried it as still not received and they said they would send me proof of posting on day stated (19th).
27th December no proof of posting received. No gift received.
Reported to Etsy for money back as they go against Etsy standards. Do not use them. I would give them 0 if I could.

My husband purchased a pendant from this company on Etsy. The Chinese name engraving on one side was out of alignment and I'm shocked they sent it out this way. He requested a replacement which was promised and yet nothing has arrived despite repeated communication. Extremely disappointing for the price paid.

We made an order before Christmas and even paid for a tracking delivery service. The order has never arrived (now a month late) and we didn't even receive a tracking number from the seller. We have contacted the seller on a number of occasions and they are trying to suggest we have received the order when they have not even sent a tracking number. We are demanding a full refund. Don't use this company it is clearly a con.