The Online Letting Agents Ltd Opiniões 

1266
TrustScore: 5 em 5

4,9

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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

I have been using the Online Letting Agency for many years and they have always been extremely knowledgeable, helpful, efficient and friendly. I would recommend them without hesitation.

A empresa respondeu

Classificada 5 em 5 estrelas

As always The Online Letting Agents (TOLA) delivered. I had a record number of quality enquiries resulting in the property being let within 48 hours. Throughout the process both the service and suppor... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

This company was highly reccomended to me. They were very efficient, helpful and dealt with all aspects of the process very quickly. Updated me at every stage. It was an absolute pleasure using thei... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

We have used this company for over 5 years. Their service and knowledge is excellent. They are helpful and quick to respond to any requests. We are selling our rental property and right up to the end... Ver mais

A empresa respondeu

Informações sobre a empresa

  1. Empresa gestora de propriedades
  2. Agência imobiliária
  3. Agência de imóveis comerciais
  4. Imobiliária
  5. Agentes imobiliários
  6. Agência de arrendamento imobiliário

Escrito pela empresa

We advertise properties on the UK's leading property websites for minimal cost, and deal with all of the administrative work, including comprehensive reference checks and a contract! A simple solution for hands-on landlords!


Informações de contacto

4,9

Excelente

TrustScore: 5 em 5

1 mil opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de solicitação de opiniões

Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

4,9

Todas as opiniões

(1266)

26 opiniões nos últimos 12 meses

Escreva uma opinião
Na Trustpilot, as empresas não podem oferecer incentivos ou pagar para esconder opiniões. As opiniões pertencem a cada um dos utilizadores e não à Trustpilot. Saber mais

Classificada 5 em 5 estrelas

Great company

I have used the online letting agency for around 10 years now. They are efficient and helpful and good value for money.

1 de agosto de 2024
Opinião espontânea
Classificada 1 em 5 estrelas

Dim youngsters left alone to man the office

I paid them nearly £350 on a Friday and they didn't advertise it at all over the weekend. There was a dim girl / boy in the office alone till 2pm on Saturday who said she/ he wasn't very good at tech and coudn't get it onto Rightmove so I gave up and asked for a refund.

15 de junho de 2024
Opinião espontânea
logótipo da The Online Letting Agents Ltd

Resposta da The Online Letting Agents Ltd

Hi Jan, Thank you for your extremely rude review. We do not have any youngsters working here, we have fully trained letting agents with years of experience. The person you spoke to is very professional and has a very different story to tell on your interaction. It was explained to you that there was a system issue with Rightmove and that we unfortunately couldn't take your property live until that issue was resolved on Monday when they were open. As you didn't want to wait, you requested a refund which we were very happy to process the next working day. I note with great interest that your property seems to have been listed with several other agents in quick succession too and you've left several one star reviews for them as well... Maybe the common denominator isn't the agents?

Classificada 5 em 5 estrelas

Good customer service again.

The issue has been resolved satisfactorily with full satisfaction. It was great to deal with Sarah.

12 de junho de 2024
Opinião espontânea
logótipo da The Online Letting Agents Ltd

Resposta da The Online Letting Agents Ltd

Hi Charan, Thanks for taking the time to leave your feedback. I can see that you ordered your new advert with us at 6.35pm on Monday, after we were closed, and by 9.48am the following day your advert was live. So far we have forwarded you in the region of 50 enquiries. When you tried to call last night, around 8pm, and again this morning before 9am, our offices were closed and no voicemails or emails were left. I note you did leave a voicemail at 9.09am this morning. Early mornings are particularly busy for us so it can take a little longer to respond as we work through enquiries on a first come first served basis. As we were approaching your voicemail you called back in at 10.32am and we were able to answer that call straight away, we confirmed your requested changes at 10:46am via email and also responded to a couple of your emails after that within a few minutes. We will always do our best to return calls or respond to emails as soon as is practicably possible. You can see from our other reviews, and will know from your previous experience with us, that speed of response is one of our particular strengths.

Classificada 5 em 5 estrelas

Customer over 10 years

We have been using The Online Letting Agency for over 10 years. They have always been helpful, professional and found us good tenants.

3 de maio de 2024
Opinião espontânea
Classificada 5 em 5 estrelas

I’ve used Online lettings several times…

I’ve used Online lettings several times now and always recommend them to friends and family. They are professional courteous and fab at what they do!!
One of the very few organizations that actually answer the phone!!
Ivana O’Brien

22 de abril de 2024
Opinião espontânea
Classificada 5 em 5 estrelas

My go to letting agent

Have used the services of online letting agents several times and always found the service to be extremely efficient and more than helpful. Definitely my go to for letting my property portfolio.

30 de abril de 2024
Opinião espontânea
Classificada 5 em 5 estrelas

Have used on many occasions and have…

Have used on many occasions and have always been extremely pleased with the service we have had from them. We always have a full package and they take really good care of the process. Always at the end of the phone and quick to respond if needed. 5* service from start to finish

1 de março de 2024
Opinião espontânea
Classificada 5 em 5 estrelas

Would Highly Recommend

We have been using The Online Letting Agents since we bought some buy to let properties 14 year ago. They give a great service, always reliable and professional. It is very flexible, you can choose different packages depending on how ‘hands on’ you want to be as a landlord. Prices are reasonable too. Would highly recommend.

11 de abril de 2024
Opinião espontânea
Classificada 5 em 5 estrelas

Sevice second to none

I have instructed TOLA on several occasions over the years and have found their service to be flawless on every occasion. Eleanor and her team are excellent. Magda oversaw the administration of the latest instruction. The service received was second to none. Throughout the process Magda was available to discuss, explain and reassure certain questions, queries and concerns posed to the her. All communication was clear, prompt, professional and friendly. Once again, I cannot recommend The Online Letting Agents enough.

3 de fevereiro de 2024
Opinião espontânea
Classificada 5 em 5 estrelas

Returning client

I’ve just returned to the online letting agents for a second time. They’re super helpful and very quick to respond - they make letting out a property very smooth and I wouldn’t hesitate to use again.

31 de janeiro de 2024
Opinião espontânea

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