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The Paddy Box Opiniões 1070

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TrustScore: 4.5 em 5

4,7

Loja de lembranças
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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

Ordered from Paddy Box on Saturday night (25 April) for my son living in Vancouver, and it was delivered by the Wednesday—couldn’t ask for better service! It was such a lovely reminder of home for him... Ver mais

Classificada 4 em 5 estrelas

I have ordered from The Paddy Box a couple of times with excellent service and no issue with delivery. Not so lucky this time. Ordered an Easter box for my friend in New Orleans on the 20th of March a... Ver mais

Classificada 5 em 5 estrelas

Best service ever. They deliver to most overseas countries. They even deliver to NZ an Aussie. A lot of places in Ireland won't deliver to NZ, but Paddys do and are so efficient. Christmas t... Ver mais

Classificada 5 em 5 estrelas

Ordered an Easter hamper & extras for my daughter who moved to Australia. She was so excited with the hamper that arrived promptly & she particularly loved the ‘It will grand’ tote bag & Irish gift c... Ver mais

Informações sobre a empresa

  1. Loja de lembranças
  2. Fornecedor de brindes corporativos
  3. Loja de cabazes

Escrito pela empresa

Connecting you to Ireland by enabling you to create & ship a box of ‘Irishness’ around the globe

Informações de contacto

4,7

Excelente

TrustScore: 4.5 em 5

1 mil opiniões

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Classificada 1 em 5 estrelas

Box wasn't delivered.

Box wasn't delivered.
When recipient contacted courier said NUMBER was INVALID on docket that was left.

Very disappointed and upset

22 de março de 2024
logótipo da The Paddy Box

Resposta da The Paddy Box

Hi Mary,

Thanks a lot for your feedback and I do apologise that you are disappointed.
I've taken a look at this case and I can see delivery was attempted twice last week (Monday 25th and Tuesday 26th) but there was no response at the address and no answer on the phone number provided. DHL also sent automated emails to your email address about the failed attempts and SMS text messages on the days of delivery to the phone number provided.

DHL contacted us on the morning of the 28th of March asking that we contact you as their emails were not responded to.

You replied and told us that the recipient was away and would be home on Thursday 28th. We advised that the recipient should contact DHL locally to re-arrange the delivery.

You then replied to say that the DHL docket that was left at the address had an incorrect tracking number on it. This was the case and was a mistake from the driver, but there were numerous emails sent from DHL and ourselves with the correct tracking number on it and the recipient would also have received SMS text messages with the tracking number on it.

Also, if the recipient had spoken to a DHL customer service team member on the number we provided, they would have asked for the address or name of the recipient in an effort to find the correct tracking number.

I do apologise that the box was not delivered before Easter, Mary. However, both DHL and ourselves have made every effort to have the box delivered and sort this situation out for you.

Neither party would have been aware that the recipient was away on the 2 occasions that delivery was attempted and that is completely out of our control. DHL offer a facility to manage deliveries and the recipient would have received a link through an SMS text message so if they knew they were not going to be at the address on the day of delivery, they could reschedule or have it left in a safe place. This option was not used. Also, DHL send automatic correspondence to customers to give information and updates, but we contacted you as DHL did not get any response from the customer or recipient.

A member of our Customer Care team will be in touch again to assist if you need any help having the box delivered.

Best wishes,
The Paddy Box Team

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