I received a sample of perfume.and I loved it.found out the perfume shop sold it. So last week I went to the shop.had a long chat with the assistant.and I had to order it.thats o.k. so ordered it... Ver mais
A empresa respondeu
Localização
Alterar localizaçãoUnit 49 Eastgate Shopping Centre, Southernhay, SS14 1AE BASILDON, GB
•Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais
Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais
Leia as opiniões dos outros
Had a wonderful experience at the perfume shop, was served by the lovely Rebecca who made my experience a lot easier. Thankyou xx
A empresa respondeu
5 ***** brilliant service top Parfumes .. Delivery Royal Mail too so got it safe and sound ..
Literally ordered was supposed to be delivered 5 days later was delivered next day great service
A empresa respondeu
Informações sobre a empresa
- Perfumaria
- Fornecedor de produtos de beleza
- Fornecedor de cosméticos e perfumes
- Loja de cosméticos
- Fornecedor de fragrâncias e aromas
- Loja de produtos para cabelo
Escrito pela empresa
For over 30 years we have been selling the widest range of women's perfumes and men's aftershaves at affordable prices. We stock the fragrances of nearly 130 brands including Hugo Boss, Rabanne, Gucci, Ariana Grande, Mugler and Marc Jacobs both online and across our network of 212 nationwide stores. We also stock the luxury perfume brands Dior, Tom Ford, Viktor & Rolf, Hermès and Maison Margiela. Not only do we have the experience of selling perfumes, we also have the expertise to match. Our staff are trained and developed so that they are the most knowledgeable sales advisors within the perfume industry, we have the largest number of Fragrance Foundation fragrance graduates nationwide and a fragrance finder to guide your online shopping. We have been voted the Fragrance Foundation Online Retailer of the Year for the past 5 years. Online we offer FREE standard delivery on all orders for our VIP members, click and collect in 30 minutes and we've even introduced a “Try Me” option on some of our most popular products where you'll receive a free sample, so if you're choosing a new perfume or aftershave you can smell that before you open your order. Our VIP members can select a sample at checkout and have the opportunity to earn rewards while they shop. You can checkout straight away using our card payment options, or choose to buy now pay later using Klarna. We offer gift wrap, bottle engraving and personalised ribbon services online and across selected stores, plus you can recycle any bottle of fragrance with us instore and receive 15% off your next shop and choose from a range of refillable and vegan fragrances.
Informações de contacto
Unit 49 Eastgate Shopping Centre, Southernhay, SS14 1AE, BASILDON, Reino Unido
4,0
Bom
19 opiniões
Na Trustpilot, focamo-nos em conteúdo criado por pessoas reais. Ainda assim, esta empresa pode usar a nossa ferramenta de respostas assistida por IA, para ajudá-los a redigir respostas.
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
I went to the store in Basildon but the…
I went to the store in Basildon but the customer service I got there was poor. The lady that attended to me but excellent but the supervisor was not helpful at all
25 de abril de 2026
Opinião espontânea
Resposta da The Perfume Shop - Basildon 176
Hello Olubunmi,
Thank you for sharing your feedback. We’re truly sorry to hear about your experience didn’t, we take your concerns seriously and would appreciate the opportunity to learn more and make this right. Please reach out to our customer service department through our website, we’re here to listen and improve.
Sincerely,
Jasmyn
The Perfume Shop Customer Services
Fabulous service.
I received a sample of perfume.and I loved it.found out the perfume shop sold it.
So last week I went to the shop.had a long chat with the assistant.and I had to order it.thats o.k. so ordered it.paid for it.and waited a couple of days and it arrived.no damaged packaging.
And I love the perfume.
Think I've found my new favourite perfume.
But thanks perfume shop 10/10 for everything.
Even had a chat with another customer.
5 de março de 2026
Resposta da The Perfume Shop - Basildon 176
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Resposta da The Perfume Shop - Basildon 176
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Staff member was rude asked to smell…
Staff member was rude asked to smell fragrances for my friends wedding perfume. Turned around to me and said unless we know what we want to smell not to bother her as she was busy. Will not be returning and ruined my friends experience. Ginger lady with short hair.
15 de janeiro de 2026
Opinião espontânea
Resposta da The Perfume Shop - Basildon 176
Hi,
I am really sorry to hear of your recent experience. Please can you pop in touch via email at reviews@theperfumeshop.com and give us detail so we can resolve internally. Thank you.
The Perfume Shop
Good staff in interaction at the Basildon perfume shop.
I bought a few perfumes for me and my wife. There was one that wasn’t in stock but the staff had it ordered and delivered in a few days. Good service all round.
26 de dezembro de 2025
Resposta da The Perfume Shop - Basildon 176
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Prompt and efficient service
Prompt and efficient service. Excellent website and first class updates
7 de dezembro de 2025
Resposta da The Perfume Shop - Basildon 176
HI,
Thank you for your lovely feedback. It's great to hear of your 5* experience with us.
Thank you.
The Perfume Shop
Resposta da The Perfume Shop - Basildon 176
Hi,
Thanks for a lovely review. We value you and thank you for choosing us to shop with.
Kind regards,
Sharain - The Perfume Shop
Plenty of choice at very good prices…
Plenty of choice at very good prices and fast delivery
10 de novembro de 2025
Resposta da The Perfume Shop - Basildon 176
Hi,
Thanks for a lovely review. We value you and thank you for choosing us to shop with.
Kind regards,
Sharain - The Perfume Shop
Had a wonderful experience at the…
Had a wonderful experience at the perfume shop, was served by the lovely Rebecca who made my experience a lot easier. Thankyou xx
1 de novembro de 2025
Opinião espontânea
Resposta da The Perfume Shop - Basildon 176
Hi,
Thank you so much for your feedback and for choosing us to purchase your fragrances from. We appreciate you!
Kind regards,
Sharain - The Perfume Shop
Resposta da The Perfume Shop - Basildon 176
Hi,
Thanks for your lovely words, we appreciate you!
Kind regards,
Sharain - The Perfume Shop
Literally ordered was supposed to be…
Literally ordered was supposed to be delivered 5 days later was delivered next day great service
30 de maio de 2025
Resposta da The Perfume Shop - Basildon 176
Hi,
Thanks for your review. I am happy to hear of your recent experience.
Sharain
The Perfume Shop Team
Served by molly at basildon town…
Served by molly at basildon town centre, very helpful and excellent customer service.
5 de maio de 2025
Opinião espontânea
Resposta da The Perfume Shop - Basildon 176
Hi,
I am so happy to hear of your experience & thank you so much for shopping with us.
Kind regards,
Sharain
The Perfume Shop Team
Great staff
Great staff - perfect service and great choice of perfumes and body products
21 de abril de 2025
Resposta da The Perfume Shop - Basildon 176
Hello,
Thank you for your lovely 5* review! We really appreciate your feedback and are really pleased to hear you had a great experience shopping with us.
Kind regards,
Jasmyn
Great
The ladies who served me were very polite and helpful,
And I brought the new purfume zadig lovely and got £25 off too 👍👏
17 de março de 2025
Resposta da The Perfume Shop - Basildon 176
Hello,
Thank you for your lovely 5* review, we are so pleased to hear you had a great experience shopping with us!
Many thanks,
Jasmyn
The delivery was the next day which was…
The delivery was the next day which was good
9 de janeiro de 2025
Resposta da The Perfume Shop - Basildon 176
Hi there,
Thank you so much for a wonderful review. We appreciate your kind words and thank you for shopping with The Perfume Shop.
Kind regards,
Sharain
Amazing
Great products at great prices and always delivered in time for the a occasions.
3 de janeiro de 2025
Home delivery
Item was not in stock so the assistant ordered it to be delivered to my home address.
10 de dezembro de 2024
5 ***** brilliant service top Parfumes…
5 ***** brilliant service top Parfumes ..
Delivery Royal Mail too so got it safe and sound ..
5 de dezembro de 2024
A Experiência Trustpilot
Qualquer pessoa pode escrever uma opinião na Trustpilot. As pessoas que escrevem opiniões têm direito a editá-las ou eliminá-las a qualquer momento. Estas opiniões serão exibidas enquanto uma conta estiver activa.
As empresas podem solicitar opiniões enviando convites automáticos. Classificadas como "Verificada", pois se tratam de experiências genuínas.
Saiba mais sobre outros tipos de opiniões.
Contamos com uma equipa especializada e tecnologia inteligente para proteger a nossa plataforma. Descubra como combatemos opiniões falsas.
Leia mais sobre como processamos as opiniões na Trustpilot.
Aqui estão 8 dicas para escrever óptimas avaliações.
A verificação pode ajudar a garantir que são pessoas reais a escrever as opiniões que lê no Trustpilot.
Oferecer incentivos em troca de opiniões ou solicitá-las selectivamente pode distorcer o TrustScore, o que vai contra as nossas directrizes.