Took a group of tenants on a day's shopping. Jasmyn helped one of our ladies with additional needs. She was treated with dignity and respect. Choices were made by the individual based on her likes a... Ver mais
A empresa respondeu
Localização
Alterar localizaçãoc/o Boundary Outlet, Park Lane, Shiremoor, NE27 0BS Newcastle-upon-Tyne, GB
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Leia as opiniões dos outros
I hadn’t shopped at boundary for a while and was pleasantly surprised when I saw the perfume shop, I did think it was the same store that used to be there however was informed by the staff that they... Ver mais
Lovely shop amazing girls however would be easier if could buy stuff from boundary in there or vice verse instead of queing twice but girls explained why but just something could look into
A empresa respondeu
I have to say the staff (in particular Amy) was sooooo helpful...you didn't have the perfume in stock that would have liked but highly recommended a similar product as needed something straight away a... Ver mais
A empresa respondeu
Informações sobre a empresa
- Perfumaria
- Fornecedor de produtos de beleza
- Fornecedor de cosméticos e perfumes
- Loja de cosméticos
- Fornecedor de fragrâncias e aromas
- Loja de produtos para cabelo
Escrito pela empresa
For over 30 years we have been selling the widest range of women's perfumes and men's aftershaves at affordable prices. We stock the fragrances of nearly 130 brands including Hugo Boss, Rabanne, Gucci, Ariana Grande, Mugler and Marc Jacobs both online and across our network of 212 nationwide stores. We also stock the luxury perfume brands Dior, Tom Ford, Viktor & Rolf, Hermès and Maison Margiela. Not only do we have the experience of selling perfumes, we also have the expertise to match. Our staff are trained and developed so that they are the most knowledgeable sales advisors within the perfume industry, we have the largest number of Fragrance Foundation fragrance graduates nationwide and a fragrance finder to guide your online shopping. We have been voted the Fragrance Foundation Online Retailer of the Year for the past 5 years. Online we offer FREE standard delivery on all orders for our VIP members, click and collect in 30 minutes and we've even introduced a “Try Me” option on some of our most popular products where you'll receive a free sample, so if you're choosing a new perfume or aftershave you can smell that before you open your order. Our VIP members can select a sample at checkout and have the opportunity to earn rewards while they shop. You can checkout straight away using our card payment options, or choose to buy now pay later using Klarna. We offer gift wrap, bottle engraving and personalised ribbon services online and across selected stores, plus you can recycle any bottle of fragrance with us instore and receive 15% off your next shop and choose from a range of refillable and vegan fragrances.
Informações de contacto
c/o Boundary Outlet, Park Lane, Shiremoor, NE27 0BS, Newcastle-upon-Tyne, Reino Unido
4,6
Excelente
67 opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Na Trustpilot, focamo-nos em conteúdo criado por pessoas reais. Ainda assim, esta empresa pode usar a nossa ferramenta de respostas assistida por IA, para ajudá-los a redigir respostas.
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Very fast delivery and well packaged.
22 de julho de 2026
Resposta da The Perfume Shop - Boundary Outlet Newcastle 373
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
Great service very professional
The girls in the shop where really helpful as there were only 3 bottles of the perfume that I wanted and I wanted 5 bottles, they sorted out getting the other 2 bottles from the warehouse and got them delivered to me within 2 days very professional girls I must say ,really pleased with the service .
7 de julho de 2026
Resposta da The Perfume Shop - Boundary Outlet Newcastle 373
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
something wrong with IT
The assistant in shop took my postcode and house number and read out my correct address, however there must be some IT problem because the delivery address was incorrect. Bad customer service told me it was my problem and I had to liaise with the delivery company if I wanted to receive the goods or wait until it was returned to the Perfume shop (approx 10 to 14 days) and they would then contact me. Their IT problem not mine.
5 de julho de 2026
Resposta da The Perfume Shop - Boundary Outlet Newcastle 373
Hello Bren,
Thank you for taking the time to leave your review. I am sincerely sorry to hear about your experience and appreciate how frustrating this must have been.
Having looked into this, I would like to reassure you that there are no known issues with our address system. During the checkout process, the delivery address is selected and confirmed by the customer before the order is placed. In some cases, devices or web browsers can automatically populate a previously saved address, which may result in an incorrect delivery address being selected if this is not amended before completing the order.
Unfortunately, once an order has been placed, we are unable to amend the delivery address. This is to protect our customers and help prevent fraudulent activity. Once the parcel has been handed over to the courier, we are also unable to redirect it, which is why our Customer Services team advised waiting for the parcel to be returned if it could not be successfully delivered.
I appreciate this was not the outcome you were hoping for, and I sincerely apologise for the inconvenience this caused.
Kind regards,
Jasmyn
The Perfume Shop Customer Services
Everything went wrong
Everything went wrong. I will not use the Pwefume Shop again.
12 de junho de 2026
Resposta da The Perfume Shop - Boundary Outlet Newcastle 373
Hello Elizabeth,
I am very sorry to hear that your experience left you feeling this way.
I have personally reviewed your case and have already reached out to you directly to discuss the matter further and work towards a resolution. I completely understand your disappointment and appreciate the time you have taken to share your feedback.
We never want our customers to feel let down, and I am sorry that your experience did not reflect the level of service we aim to provide.
Kind regards,
Jasmyn
The Perfume Shop Customer Services
Resposta da The Perfume Shop - Boundary Outlet Newcastle 373
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
It a pleasure to go to the store
The service was excellent the counter staff was so helpful
2 de junho de 2026
Resposta da The Perfume Shop - Boundary Outlet Newcastle 373
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
I have to say the staff (in particular…
I have to say the staff (in particular Amy) was sooooo helpful...you didn't have the perfume in stock that would have liked but highly recommended a similar product as needed something straight away and my daughter was even happier 😀 she made me feel valued and the wrapping service was 10/10
30 de abril de 2026
Opinião espontânea
Resposta da The Perfume Shop - Boundary Outlet Newcastle 373
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Helpful recommendations
The staff were really friendly. Amy was super helpful recommending a perfume for my friends birthday based on what I know she wears
7 de março de 2026
Opinião espontânea
Resposta da The Perfume Shop - Boundary Outlet Newcastle 373
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Resposta da The Perfume Shop - Boundary Outlet Newcastle 373
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Great shopping trip
Amy was very friendly, I had no real idea what I needed and she helped me find and purchase the right perfume for my mam.
5 de março de 2026
Opinião espontânea
Resposta da The Perfume Shop - Boundary Outlet Newcastle 373
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Had a lovely day in boundary mills…
Had a lovely day in boundary mills today ..spent most of my time with the lovely ladies in the perfume shop ..what a delightful group of girls and so friendly ..thank you for making my day special and I love my new perfumes .❤️
11 de fevereiro de 2026
Opinião espontânea
Resposta da The Perfume Shop - Boundary Outlet Newcastle 373
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
I came in today looking for a gift for…
I came in today looking for a gift for my mam, i had no idea where to start with soemthing new for her but had an idea of some things she’s liked previously, i was helped by Yasmin who was so amazing with giving me recommendations and just letting my try out so many different fragrances, so so helpful! Amazing experience!
11 de fevereiro de 2026
Opinião espontânea
Resposta da The Perfume Shop - Boundary Outlet Newcastle 373
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
assistant extremely helpful and I…
Assistant extremely helpful and I recieved my perfume the next day
15 de janeiro de 2026
Resposta da The Perfume Shop - Boundary Outlet Newcastle 373
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Lovely shop amazing girls however…
Lovely shop amazing girls however would be easier if could buy stuff from boundary in there or vice verse instead of queing twice but girls explained why but just something could look into
17 de janeiro de 2026
Opinião espontânea
Resposta da The Perfume Shop - Boundary Outlet Newcastle 373
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
The girls were fab lush shopping…
The girls were fab lush shopping experience definitely be back 👌❤️
8 de dezembro de 2025
Resposta da The Perfume Shop - Boundary Outlet Newcastle 373
Hi,
Thanks for your feedback, we appreciate you!
The Perfume Shop
Happy with service
Item not in stock but ordered whilst in the shop, joined up at the same time so got free delivery and a free gift, lovely shop assistant 😊
6 de dezembro de 2025
Resposta da The Perfume Shop - Boundary Outlet Newcastle 373
Hi,
Thanks for your 5* feedback!
The Perfume Shop
Resposta da The Perfume Shop - Boundary Outlet Newcastle 373
Hi,
Thanks for your feedback, we appreciate you!
The Perfume Shop
Amazing service from Yasmine
Amazing service from Yasmine, Fun Spirited, great at her job and we had a laugh aswell as get all the Christmas presents I needed and even better she wrapped them all! Fantastic service thank you
27 de novembro de 2025
Opinião espontânea
Resposta da The Perfume Shop - Boundary Outlet Newcastle 373
Hi,
Thanks for your review! It's great to hear you are happy with your recent experience.
Kind regards,
Sharain - The Perfume Shop
My favourite perfume arrived in 2 days
Very impressed with delivery my perfume arrived in 2 days
22 de novembro de 2025
Resposta da The Perfume Shop - Boundary Outlet Newcastle 373
Hi,
Thanks for a lovely review. We value you and thank you for choosing us to shop with.
Kind regards,
Sharain - The Perfume Shop
Excellent customer service when…
Excellent customer service when ordering. Free delivery very quick. Would recommend when product not available in store.
20 de novembro de 2025
Resposta da The Perfume Shop - Boundary Outlet Newcastle 373
Hi,
Thanks for your review.
It's great to hear your feedback. We appreciate you!
The Perfume Shop.
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