Balkees was so helpful in store! She patiently walked us around the store introducing us to so many new scents. Even when we’d say no to one she was more than happy to show us another with a similar s... Ver mais
A empresa respondeu
Localização
Alterar localizaçãoPrince Charles Drive, Unit N8-N9, NW4 3FP London, England, GB
•Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais
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Leia as opiniões dos outros
I have been here before but this time sales advisor Atousa made sure to make it special, assisted me to select the perfect perfume for my sister. Wrapped it up. Love it overall, great experience.
A empresa respondeu
I had such a wonderful experience in the perfume shop, thanks to the lovely Areen. She was incredibly friendly, personable and welcoming, and provided excellent customer service throughout. She was... Ver mais
A empresa respondeu
I went to Brent Cross brunch. I was one of your customer service. His name is Diego. Honestly my sister and I went there to buy a perfume and did find the kind that we were looking for? He went extra... Ver mais
A empresa respondeu
Informações sobre a empresa
- Perfumaria
- Fornecedor de produtos de beleza
- Fornecedor de cosméticos e perfumes
- Loja de cosméticos
- Fornecedor de fragrâncias e aromas
- Loja de produtos para cabelo
Escrito pela empresa
For over 30 years we have been selling the widest range of women's perfumes and men's aftershaves at affordable prices. We stock the fragrances of nearly 130 brands including Hugo Boss, Rabanne, Gucci, Ariana Grande, Mugler and Marc Jacobs both online and across our network of 212 nationwide stores. We also stock the luxury perfume brands Dior, Tom Ford, Viktor & Rolf, Hermès and Maison Margiela. Not only do we have the experience of selling perfumes, we also have the expertise to match. Our staff are trained and developed so that they are the most knowledgeable sales advisors within the perfume industry, we have the largest number of Fragrance Foundation fragrance graduates nationwide and a fragrance finder to guide your online shopping. We have been voted the Fragrance Foundation Online Retailer of the Year for the past 5 years. Online we offer FREE standard delivery on all orders for our VIP members, click and collect in 30 minutes and we've even introduced a “Try Me” option on some of our most popular products where you'll receive a free sample, so if you're choosing a new perfume or aftershave you can smell that before you open your order. Our VIP members can select a sample at checkout and have the opportunity to earn rewards while they shop. You can checkout straight away using our card payment options, or choose to buy now pay later using Klarna. We offer gift wrap, bottle engraving and personalised ribbon services online and across selected stores, plus you can recycle any bottle of fragrance with us instore and receive 15% off your next shop and choose from a range of refillable and vegan fragrances.
Informações de contacto
Prince Charles Drive, Unit N8-N9, NW4 3FP, London, England, Reino Unido
4,9
Excelente
141 opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Na Trustpilot, focamo-nos em conteúdo criado por pessoas reais. Ainda assim, esta empresa pode usar a nossa ferramenta de respostas assistida por IA, para ajudá-los a redigir respostas.
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Greate costumer service my ahmad
1 de setembro de 2026
Opinião espontânea
Atousa sure I got the fragrance that…
Atousa sure I got the fragrance that was right for me.
1 de setembro de 2026
Opinião espontânea
Poderá usar IA para responderLer mais
Na Trustpilot, focamo-nos em conteúdo criado por pessoas reais. Ainda assim, esta empresa pode usar a nossa ferramenta de respostas assistida por IA, para ajudá-los a redigir respostas.
Atousa was so lovely and cheerful
Atousa was so lovely and cheerful. I absolutely love her suggestions. So thoughtful of her
1 de setembro de 2026
Opinião espontânea
Resposta da The Perfume Shop - Brent Cross Boutique 380
Hello,
Thank you for leaving us a wonderful 5⭐ review! It’s great to know that you were happy with your experience, and we really appreciate you taking the time to share your feedback with us.
We look forward to assisting you again in the future.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Amazing customer service
I had such a wonderful experience in the perfume shop, thanks to the lovely Areen. She was incredibly friendly, personable and welcoming, and provided excellent customer service throughout. She was very informative without being pushy, took the time to understand what I was looking for, and made the whole experience feel relaxed and enjoyable.
It was a real pleasure being helped by her, and I left feeling very happy with my experience. Exceptional customer service, she is a real asset to the shop! I would definitely recommend visiting.
25 de agosto de 2026
Opinião espontânea
Resposta da The Perfume Shop - Brent Cross Boutique 380
Hello,
Thank you for leaving us a wonderful 5⭐ review! It’s great to know that you were happy with your experience, and we really appreciate you taking the time to share your feedback with us.
We look forward to assisting you again in the future.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
The experience was absolutely amazing
The experience was absolutely incredible, thanks to Areen. I would come back many times 👍🏽👍🏽
29 de agosto de 2026
Opinião espontânea
Resposta da The Perfume Shop - Brent Cross Boutique 380
Hello,
Thank you for leaving us a wonderful 5⭐ review! It’s great to know that you were happy with your experience, and we really appreciate you taking the time to share your feedback with us.
We look forward to assisting you again in the future.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Dioo what a fabulous customer service
Dioo what a fabulous customer service. Tnx for your help
29 de agosto de 2026
Opinião espontânea
Resposta da The Perfume Shop - Brent Cross Boutique 380
Hello,
Thank you for leaving us a wonderful 5⭐ review! It’s great to know that you were happy with your experience, and we really appreciate you taking the time to share your feedback with us.
We look forward to assisting you again in the future.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Balkees was so helpful in store
Balkees was so helpful in store! She patiently walked us around the store introducing us to so many new scents. Even when we’d say no to one she was more than happy to show us another with a similar scent profile. She gave us a positive experience and we’d be happy to return if it meant similar customer service as hers :)
28 de agosto de 2026
Opinião espontânea
Resposta da The Perfume Shop - Brent Cross Boutique 380
Hello,
Thank you so much for your 5⭐ review! We’re really pleased to hear that you had such a positive experience shopping with us. We truly appreciate your feedback and hope to welcome you back again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
I have been here before but this time…
I have been here before but this time sales advisor Atousa made sure to make it special, assisted me to select the perfect perfume for my sister. Wrapped it up. Love it overall, great experience.
28 de agosto de 2026
Opinião espontânea
Resposta da The Perfume Shop - Brent Cross Boutique 380
Hello,
Thank you for leaving us a wonderful 5⭐ review! It’s great to know that you were happy with your experience, and we really appreciate you taking the time to share your feedback with us.
We look forward to assisting you again in the future.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
I was bit confused when i entered but i…
I was bit confused when i entered but i left with a big smile because of Diogo , he helped me to find a perfect perfume for my day .. thank you !! 😍
27 de agosto de 2026
Opinião espontânea
Resposta da The Perfume Shop - Brent Cross Boutique 380
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
Good Customer Support
Balkees was very patient,and accommodating
27 de agosto de 2026
Opinião espontânea
Resposta da The Perfume Shop - Brent Cross Boutique 380
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
Balkees was very jovial and patient in…
Balkees was very jovial and patient in attending to me.
27 de agosto de 2026
Opinião espontânea
Resposta da The Perfume Shop - Brent Cross Boutique 380
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
Parastoo from Brent Cross is super…
Parastoo from Brent Cross is super helpful for my sister birthday present. Thx.
23 de agosto de 2026
Opinião espontânea
Resposta da The Perfume Shop - Brent Cross Boutique 380
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
Always professional offering a great experience …
This is by second visit for gifts as I am going abroad and Diogo was professional and helpful with perfume gifts.
22 de agosto de 2026
Opinião espontânea
Resposta da The Perfume Shop - Brent Cross Boutique 380
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
I went to Brent Cross brunch
I went to Brent Cross brunch. I was one of your customer service. His name is Diego. Honestly my sister and I went there to buy a perfume and did find the kind that we were looking for? He went extra miles helping us, talking to us very nicely he is such a very good customer service. I’m going to let you no I really appreciate the time spend with us inshore trying to help us find what we need. please kindly say thank you to him for the help thank you.🙏🏾❤️
20 de agosto de 2026
Opinião espontânea
Resposta da The Perfume Shop - Brent Cross Boutique 380
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
Amazing customer service from Diego
Amazing customer service from Diego, have been to many perfume shops but this one was the best
22 de agosto de 2026
Opinião espontânea
Resposta da The Perfume Shop - Brent Cross Boutique 380
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
I had a very good experience with areen…
I had a very good experience with areen she helped me and my daughter fond the beat gift ! Amazing customer service!
21 de agosto de 2026
Opinião espontânea
Resposta da The Perfume Shop - Brent Cross Boutique 380
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
Areen was very helpful in helping me…
Areen was very helpful in helping me and my mum to find the perfect gift! She’s very kind and knowledgeable!
21 de agosto de 2026
Opinião espontânea
Resposta da The Perfume Shop - Brent Cross Boutique 380
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
Dura's genuine passion
Dura's genuine passion and deep knowledge about her boutique scents. We will be back.
21 de agosto de 2026
Opinião espontânea
Resposta da The Perfume Shop - Brent Cross Boutique 380
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
Great customer service
Great customer service, went over and beyond to help us.
Thanks a lot Diogo
20 de agosto de 2026
Opinião espontânea
Resposta da The Perfume Shop - Brent Cross Boutique 380
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
Belkees was amazing thank her for me❤️
20 de agosto de 2026
Opinião espontânea
Resposta da The Perfume Shop - Brent Cross Boutique 380
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
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