The Perfume Shop - Edinburgh St James 360 Opiniões 

288
TrustScore: 5 em 5

5,0

Unit SU 2.28, St James Quarter, 209 St James Crescent, EH1 3AD EDINBURGH, GB


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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

Excellent service Staff amazing Callie service us and she was wonderful she made it so easy lots of knowledge on all the perfumes 5 stars 🌟 found out it was my birthday and made me feel so speci... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

When we entered the store we weren’t planning to buy anything but Eman’s ( one of the staff members ) amazing service helped us find the perfect scents. She was so kind and helpful that we ended up bu... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

Made to feel Very welcome upon entering the store.. Callie demonstrated good knowledge about different designers and the fragrances, she helped me hand pick a scent suited to my description.. highly r... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

The girls on shift today were approachable, had genuine interest and were super helpful. Cara and another girl who was with her (didn’t get her name but served me the first time I came in with my sist... Ver mais

A empresa respondeu


Informações sobre a empresa

  1. Perfumaria
  2. Fornecedor de produtos de beleza
  3. Fornecedor de cosméticos e perfumes
  4. Loja de cosméticos
  5. Fornecedor de fragrâncias e aromas
  6. Loja de produtos para cabelo

Escrito pela empresa

For over 30 years we have been selling the widest range of women's perfumes and men's aftershaves at affordable prices. We stock the fragrances of nearly 130 brands including Hugo Boss, Rabanne, Gucci, Ariana Grande, Mugler and Marc Jacobs both online and across our network of 212 nationwide stores. We also stock the luxury perfume brands Dior, Tom Ford, Viktor & Rolf, Hermès and Maison Margiela. Not only do we have the experience of selling perfumes, we also have the expertise to match. Our staff are trained and developed so that they are the most knowledgeable sales advisors within the perfume industry, we have the largest number of Fragrance Foundation fragrance graduates nationwide and a fragrance finder to guide your online shopping. We have been voted the Fragrance Foundation Online Retailer of the Year for the past 5 years. Online we offer FREE standard delivery on all orders for our VIP members, click and collect in 30 minutes and we've even introduced a “Try Me” option on some of our most popular products where you'll receive a free sample, so if you're choosing a new perfume or aftershave you can smell that before you open your order. Our VIP members can select a sample at checkout and have the opportunity to earn rewards while they shop. You can checkout straight away using our card payment options, or choose to buy now pay later using Klarna. We offer gift wrap, bottle engraving and personalised ribbon services online and across selected stores, plus you can recycle any bottle of fragrance with us instore and receive 15% off your next shop and choose from a range of refillable and vegan fragrances.


Informações de contacto

  • Unit SU 2.28, St James Quarter, 209 St James Crescent, EH1 3AD, EDINBURGH, Reino Unido

5,0

Excelente

TrustScore: 5 em 5

288 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

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5,0

Todas as opiniões

(288)

34 282 opiniões nos últimos 12 meses

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Na Trustpilot, as empresas não podem oferecer incentivos ou pagar para esconder opiniões. As opiniões pertencem a cada um dos utilizadores e não à Trustpilot. Saber mais

Classificada 5 em 5 estrelas

I was helped by a lovely lady calle

I was helped by a lovely lady called Jamie. 10/10 customer service.

2 de fevereiro de 2026
Opinião espontânea
logótipo da The Perfume Shop - Edinburgh St James 360

Resposta da The Perfume Shop - Edinburgh St James 360

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

Classificada 5 em 5 estrelas

Huge thanks to Callie ⭐️ for the…

Huge thanks to Callie ⭐️ for the wonderful service today! She was so helpful and kind while I was picking out a perfume for a friend birthday. Easily the best service I’ve had in a long time.

31 de janeiro de 2026
Opinião espontânea
logótipo da The Perfume Shop - Edinburgh St James 360

Resposta da The Perfume Shop - Edinburgh St James 360

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

Classificada 5 em 5 estrelas

Jamie was really helpful and…

Jamie was really helpful and knowledgeable.

23 de janeiro de 2026
Opinião espontânea
logótipo da The Perfume Shop - Edinburgh St James 360

Resposta da The Perfume Shop - Edinburgh St James 360

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

Classificada 5 em 5 estrelas

Really good service by Cara today at st…

Really good service by Cara today at st James Edinburgh

26 de janeiro de 2026
Opinião espontânea
logótipo da The Perfume Shop - Edinburgh St James 360

Resposta da The Perfume Shop - Edinburgh St James 360

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

Classificada 5 em 5 estrelas

Very nice experience

Very nice experience! Cara is very polite and helpful!

23 de janeiro de 2026
Opinião espontânea
logótipo da The Perfume Shop - Edinburgh St James 360

Resposta da The Perfume Shop - Edinburgh St James 360

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

Classificada 5 em 5 estrelas

Incredible Customer Service

Visited today to buy aftershave for my grandson and once again Kes was outstanding!
He is very knowledgeable, helpful and very attentive to customers needs and goes above and beyond to give incredible services.
He is a great ambassador for the brand, and I would highly recommend a visit to this store.
The team are a proper team working together as one and you can tell they are happy to be there. Thank you for your service today

17 de janeiro de 2026
Opinião espontânea
logótipo da The Perfume Shop - Edinburgh St James 360

Resposta da The Perfume Shop - Edinburgh St James 360

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

Classificada 5 em 5 estrelas

Callie was amazing helping me decide…

Callie was amazing helping me decide between a couple of perfumes and her tips were great! Highly advice asking her for help.

26 de dezembro de 2025
Opinião espontânea
logótipo da The Perfume Shop - Edinburgh St James 360

Resposta da The Perfume Shop - Edinburgh St James 360

Hi,

Thanks for your feedback. Thank you so much for choosing us to shop with.

Happy New Year.

The Perfume Shop

Classificada 5 em 5 estrelas

Delivery on time which is so important

Delivery on time which is so important. The only thing I would recommend is adding a safe place In case I am not at home

19 de dezembro de 2025
logótipo da The Perfume Shop - Edinburgh St James 360

Resposta da The Perfume Shop - Edinburgh St James 360

Hi,

Thanks for your review. Have a lovely New Year!

The Perfume Shop.

Classificada 5 em 5 estrelas

Outstanding service from Callie

My friend and I popped in prior to seeing mamma mia at the Playhouse. We were served by the delightful Callie. This young girl could not have been more helpful! We ended up spending over £300 between us due to this lovely girl suggesting items for our loved ones, spraying testers etc. she then wrapped up our gifts and we chose personalised ribbons. We could not be happier at the service we received and we shall be back soon. Give this girl a bonus as she deserves it! Thank you Callie

10 de dezembro de 2025
Opinião espontânea
logótipo da The Perfume Shop - Edinburgh St James 360

Resposta da The Perfume Shop - Edinburgh St James 360

Hi,

Thanks for your feedback. It's great to know of your 5* experience.

The Perfume Shop.

Classificada 5 em 5 estrelas

great service

great service pleasant and. very helpful

7 de dezembro de 2025
logótipo da The Perfume Shop - Edinburgh St James 360

Resposta da The Perfume Shop - Edinburgh St James 360

Hi,

Thanks for your 5* feedback!

The Perfume Shop

Classificada 5 em 5 estrelas

I had a great experience in store…

I had a great experience in store thanks to Callie,Anika and Anand. Spent a lot of time in store the staff were very helpful. Will definitely visit again

7 de novembro de 2025
Opinião espontânea
logótipo da The Perfume Shop - Edinburgh St James 360

Resposta da The Perfume Shop - Edinburgh St James 360

Hi,

Thanks for your review. I am happy to hear of your recent experience and thanks for shopping with us.

The Perfume Shop.

Classificada 5 em 5 estrelas

Aftershave

My order came quickly and safely
Thank you

23 de novembro de 2025
logótipo da The Perfume Shop - Edinburgh St James 360

Resposta da The Perfume Shop - Edinburgh St James 360

Hi,

Thanks for a lovely review. We value you and thank you for choosing us to shop with.

Kind regards,
Sharain - The Perfume Shop

Classificada 5 em 5 estrelas

Shoutout to Sukveer

Shoutout to Sukveer for helping me refill a perfume. She was awesome, really friendly and reminded me to use my points card. Thanks!!

26 de novembro de 2025
Opinião espontânea
logótipo da The Perfume Shop - Edinburgh St James 360

Resposta da The Perfume Shop - Edinburgh St James 360

Hi,

Thanks for a lovely review. We value you and thank you for choosing us to shop with.

Kind regards,
Sharain - The Perfume Shop

Classificada 5 em 5 estrelas

Had a lovely experience at the store…


Had a lovely experience at the store today. We were helped by Anika, and she was absolutely fantastic. Super friendly, patient, and really knew her stuff. She helped us pick the right perfumes without rushing us, and made the whole shopping trip feel easy and enjoyable. Thanks to her, we walked out really happy with our choices. Big shout-out to Anika for the amazing service! 🌟

24 de novembro de 2025
Opinião espontânea
logótipo da The Perfume Shop - Edinburgh St James 360

Resposta da The Perfume Shop - Edinburgh St James 360

Hi,

Thanks for your review.
It's great to hear your feedback. We appreciate you!

The Perfume Shop.

Classificada 5 em 5 estrelas

Anand helping me.

On Thursday 20th November I went to the store at St James Quarter in Edinburgh and a member of staff called Anand helped me, she was very polite and helpful and her customer service was very good.. I will definitely be going back.

20 de novembro de 2025
Opinião espontânea
logótipo da The Perfume Shop - Edinburgh St James 360

Resposta da The Perfume Shop - Edinburgh St James 360

Hi,

Thanks for a lovely review. We value you and thank you for choosing us to shop with.

Kind regards,
Sharain - The Perfume Shop

Classificada 5 em 5 estrelas

Very happy customer I like that you…

Very happy customer I like that you gift wrap and be thoughtful like that. Thanks

15 de novembro de 2025
logótipo da The Perfume Shop - Edinburgh St James 360

Resposta da The Perfume Shop - Edinburgh St James 360

Hi,

Thanks for a lovely review. We value you and thank you for choosing us to shop with.

Kind regards,
Sharain - The Perfume Shop

Classificada 5 em 5 estrelas

As always I had a fantastic experience…

As always I had a fantastic experience with Paul at the perfume shop.
His knowledge of fragrances is impressive he effortlessly explains notes, families, and how different scents evolve on the skin.
What really sets Paul apart, though, is his warm and friendly manner. He makes you feel completely at ease while exploring options, never rushing and always listening to what you’re looking for. His recommendations felt personal, thoughtful, and spot-on. If you want expert guidance delivered with genuine kindness, Paul is the person to see. Highly recommended!

19 de novembro de 2025
Opinião espontânea
logótipo da The Perfume Shop - Edinburgh St James 360

Resposta da The Perfume Shop - Edinburgh St James 360

Hi,

Thanks for your review.
It's great to hear your feedback. We appreciate you!

The Perfume Shop.

Classificada 5 em 5 estrelas

Amazing service

My experience was awesome , I had no idea what I wanted but Gabi helped we tried so many different perfumes until I found the one I liked. The service is 10/10

14 de novembro de 2025
Opinião espontânea
logótipo da The Perfume Shop - Edinburgh St James 360

Resposta da The Perfume Shop - Edinburgh St James 360

Hi,

Thanks for a lovely review, we value your feedback.

Kind regards,
Sharain - The Perfume Shop

Classificada 5 em 5 estrelas

Great Staff

Was in St James quarter store on Thursday all staff were friendly, Gabi ensured that our gift sets were safe while we were looking, she seemed very knowledgeable on how the store operates, very friendly and welcoming

13 de novembro de 2025
Opinião espontânea
logótipo da The Perfume Shop - Edinburgh St James 360

Resposta da The Perfume Shop - Edinburgh St James 360

Hi,

Thanks for a lovely review. We value you and thank you for choosing us to shop with.

Kind regards,
Sharain - The Perfume Shop

Classificada 5 em 5 estrelas

had the best experience with zoe

had the best experience with zoe, had the best recommendations and knew exactly what she was talking about. 100% go back.

14 de novembro de 2025
Opinião espontânea
logótipo da The Perfume Shop - Edinburgh St James 360

Resposta da The Perfume Shop - Edinburgh St James 360

Hi,

Thanks for a lovely review. We value you and thank you for choosing us to shop with.

Kind regards,
Sharain - The Perfume Shop

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