We visited Leicester Highcross today to purchase an aftershave for my husband. The service from the lady was excellent, the fragrance we wanted had been discontinued so she recommended alternatives an... Ver mais
A empresa respondeu
Localização
Alterar localizaçãoUnit 54, The Shires Shopping Centre, LE1 4FQ LEICESTER, GB
•Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais
Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais
Leia as opiniões dos outros
lovely experience, I was served by the very supportive and helpful staff Azar. He really took the time and effort to recommend perfumes based on what we like, and had the patience of a saint with us g... Ver mais
A empresa respondeu
Aaisha and Aaliyah at the Leicester branch were really helpful. They were happy to show me a range of perfumes based off what I like and gave me personalised recommendations. I ended up finding the pe... Ver mais
A empresa respondeu
I have visited the perfume shop in Leicester town centre twice now last year around Christmas within the last week and received the same fantastic service from the same individual, Cara. Both times I... Ver mais
A empresa respondeu
Informações sobre a empresa
- Perfumaria
- também em
- Fornecedor de cosméticos e perfumes
- Fornecedor de fragrâncias e aromas
- Fornecedor de produtos de beleza
- Loja de cosméticos
- Loja de produtos para cabelo
Escrito pela empresa
For over 30 years we have been selling the widest range of women's perfumes and men's aftershaves at affordable prices. We stock the fragrances of nearly 130 brands including Hugo Boss, Rabanne, Gucci, Ariana Grande, Mugler and Marc Jacobs both online and across our network of 212 nationwide stores. We also stock the luxury perfume brands Dior, Tom Ford, Viktor & Rolf, Hermès and Maison Margiela. Not only do we have the experience of selling perfumes, we also have the expertise to match. Our staff are trained and developed so that they are the most knowledgeable sales advisors within the perfume industry, we have the largest number of Fragrance Foundation fragrance graduates nationwide and a fragrance finder to guide your online shopping. We have been voted the Fragrance Foundation Online Retailer of the Year for the past 5 years. Online we offer FREE standard delivery on all orders for our VIP members, click and collect in 30 minutes and we've even introduced a “Try Me” option on some of our most popular products where you'll receive a free sample, so if you're choosing a new perfume or aftershave you can smell that before you open your order. Our VIP members can select a sample at checkout and have the opportunity to earn rewards while they shop. You can checkout straight away using our card payment options, or choose to buy now pay later using Klarna. We offer gift wrap, bottle engraving and personalised ribbon services online and across selected stores, plus you can recycle any bottle of fragrance with us instore and receive 15% off your next shop and choose from a range of refillable and vegan fragrances.
Informações de contacto
Unit 54, The Shires Shopping Centre, LE1 4FQ, LEICESTER, Reino Unido
4,8
Excelente
167 opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Na Trustpilot, focamo-nos em conteúdo criado por pessoas reais. Ainda assim, esta empresa pode usar a nossa ferramenta de respostas assistida por IA, para ajudá-los a redigir respostas.
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Claire and Alpana
Claire, Alpana and Kayleigh were all so incredibly lovely and helpful.
I was going to shop online but I’m so pleased I went in store!
6 de maio de 2026
Opinião espontânea
Resposta da The Perfume Shop - Leicester 42
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
I was looking for perfume to request…
I was looking for perfume to request for as a gift and Mark approached me offering assistance and was extremely helpful and suggested different fragrances I might like.
28 de abril de 2026
Opinião espontânea
Resposta da The Perfume Shop - Leicester 42
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Lovely service by BRIANNA❤️
4 de maio de 2026
Opinião espontânea
Resposta da The Perfume Shop - Leicester 42
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Great Experience
Perfect experience thank you to Brianna, keep on being customer focused enjoy!
4 de maio de 2026
Opinião espontânea
Resposta da The Perfume Shop - Leicester 42
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
It was a Saturday weekend and we went…
It was a Saturday weekend and we went for the Leicester high Cross then we went to the perfume shop for window-shopping, on the floor sales executive Brianna she explained all the perfumes and our kids like that so we brought a perfume so I really appreciate her effort and the shop is clean and tidy really recommended it
2 de maio de 2026
Opinião espontânea
Resposta da The Perfume Shop - Leicester 42
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
I was served by Paige today and had Alpana
I was served by Paige today and had an amazing shopping experience with her. She helped me to get find the right scent for my girlfriend. Alpana did an amazing job in making an hamper for me. Thank you
2 de maio de 2026
Opinião espontânea
Resposta da The Perfume Shop - Leicester 42
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
i buy two perfume my experience is very…
i buy two perfume my experience is very good with brianna
1 de maio de 2026
Opinião espontânea
Resposta da The Perfume Shop - Leicester 42
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Brianna you're amazing and very professional
Today, I had the pleasure of visiting the Perfume Shop in Highcross Leicester. Upon entering, I was immediately greeted by a staff member named Brianna. Her level of service, attentiveness, and friendliness truly exceeded my expectations. Brianna was incredibly helpful from start to finish, especially since I wasn't entirely sure what I was looking for. She expertly guided me through the selection process, recommending perfumes that perfectly matched my preferences. Every recommendation was exceptional, and I was particularly impressed by her extensive knowledge of each fragrance's composition. Ultimately, I ended up purchasing not one, but two perfumes, and my purchase also included two complimentary gifts: a handbag and a travel bag.
I extend my sincere gratitude to Brianna for her wonderful assistance today. Her friendliness and genuine politeness are truly invaluable, and she should be very proud of herself. I certainly plan to return and request her assistance again in the future.
To all visitors and customers of the Perfume Shop in Highcross Leicester, I highly recommend seeking out Brianna. You will undoubtedly feel very welcome and leave with your purchases feeling delighted.
1 de maio de 2026
Opinião espontânea
Resposta da The Perfume Shop - Leicester 42
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
I was looking for a signature perfume…
I was looking for a signature perfume and I Was Assisted by Alpana she’s so kind,sweet and professional.
30 de abril de 2026
Opinião espontânea
Resposta da The Perfume Shop - Leicester 42
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Good service
I received amazing service from Aaliyah. She was very friendly and approachable. She had good knowledge on current popular perfumes and really made me feel comfortable. Definitely would visit again. Thank you for the great service!
29 de abril de 2026
Opinião espontânea
Resposta da The Perfume Shop - Leicester 42
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Great service at the perfume shop…
Great service at the perfume shop Leicester Highcross by Aaliyah and kayleigh.
29 de abril de 2026
Opinião espontânea
Resposta da The Perfume Shop - Leicester 42
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Aaliyah
I was served by a beautiful worker named Aaliyah ,
She looked after me both times I went and gave me a good experience overall.
I would go to her for recommendations for perfume as she knows what she is doing!
Looking forward to be served by her again.
24 de abril de 2026
Opinião espontânea
Resposta da The Perfume Shop - Leicester 42
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Aaliyah did an amazing job serving me…
Aaliyah did an amazing job serving me very nice young lady.
27 de abril de 2026
Opinião espontânea
Resposta da The Perfume Shop - Leicester 42
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Aaliyah was so helpfull and I really…
Aaliyah was so helpfull and I really appreciate that.
25 de abril de 2026
Opinião espontânea
Resposta da The Perfume Shop - Leicester 42
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
The customer service was awesome
The customer service was awesome. Which I really enjoyed at this shop. I’ll love to come back again and again. I was recommended with a perfume that will last longer when use.
The sales person (Brianna) attended to me was kind and professional on the job which I appreciated a lot.
25 de abril de 2026
Opinião espontânea
Resposta da The Perfume Shop - Leicester 42
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
An amazing store with great customer…
An amazing store with great customer service. Met Brianna who was super helpful and knows a great deal about all the products. Will definitely be back some other time.
25 de abril de 2026
Opinião espontânea
Resposta da The Perfume Shop - Leicester 42
Hello,
Thank you for your 4⭐review! We're so glad to hear you had a positive experience thanks to Brianna and truly appreciate you taking the time to share your feedback. Your support means a lot and we look forward to welcoming you back again soon!
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Aaliyah and kayleigh were really…
Aaliyah and kayleigh were really helpful amazing customer service. Lovely ladies. Gave me a free sample, did price match. Really helpful and cheery. Great welcoming environment and super helpful. Would definitely come again.
25 de abril de 2026
Opinião espontânea
Resposta da The Perfume Shop - Leicester 42
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Resposta da The Perfume Shop - Leicester 42
Hello Charania,
I’m really sorry to hear that your gift arrived after the birthday, I completely understand how disappointing that must have been, especially when it was intended for a special occasion.
We know how important timing is when sending gifts, and I’m very sorry that we let you down on this occasion. Delays like this can take away from the moment, and I truly apologise for any inconvenience or upset caused.
Thank you for taking the time to share your feedback with us, and please accept my sincere apologies again.
Kind regards,
Jasmyn
The Perfume Shop Customer Services
Unprofessional manager
I came in on Saturday to buy a perfume and i was getting served at the till by a team member, the store manager was yelling at the staff member whilst they were doing an absolutely amazing job during this busy time of the year. I found this to be very disrespectful and it created an unpleasant environment that i would not like to return to. This was very unprofessional as she did not take into account the fact that there were customers there. TFS please look into changing the store manager.
13 de dezembro de 2025
Opinião espontânea
Resposta da The Perfume Shop - Leicester 42
Hello Simran,
Thank you for sharing your feedback. We’re truly sorry to hear about your experience, please know we take your concerns seriously and would appreciate the opportunity to learn more and make this right. Please reach out to our customer service department through our website, we’re here to listen and improve. I have also passed on your review to the relevant department for investigation.
Sincerely,
Jasmyn
The Perfume Shop Customer Services
Brianna at the Highcross shopping…
Brianna at the Highcross shopping centre branch was really helpful and gave a top class service. She knows her products really well and recommended the right product to me at a great promotional price. I will come back to her again to get some more fresh scented fragrances.
14 de abril de 2026
Opinião espontânea
Resposta da The Perfume Shop - Leicester 42
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
A Experiência Trustpilot
Qualquer pessoa pode escrever uma opinião na Trustpilot. As pessoas que escrevem opiniões têm direito a editá-las ou eliminá-las a qualquer momento. Estas opiniões serão exibidas enquanto uma conta estiver activa.
Contamos com uma equipa especializada e tecnologia inteligente para proteger a nossa plataforma. Descubra como combatemos opiniões falsas.
Leia mais sobre como processamos as opiniões na Trustpilot.
Aqui estão 8 dicas para escrever óptimas avaliações.
A verificação pode ajudar a garantir que são pessoas reais a escrever as opiniões que lê no Trustpilot.
Oferecer incentivos em troca de opiniões ou solicitá-las selectivamente pode distorcer o TrustScore, o que vai contra as nossas directrizes.