Simran is such a brilliant sales person, she’s very delightful and helpful. I would normally shop online but would now always go in store because of her! I hope she gets all the reward and accolades... Ver mais
A empresa respondeu
Localização
Alterar localização9 Wesley Mall, The Cleveland Centre, TS1 2NP MIDDLESBOROUGH, GB
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Leia as opiniões dos outros
Simran was very helpful in deciding what perfume to buy my girlfriend for her birthday She informed me of what was new what some popular choices are was overall a great experience will 100% come aga... Ver mais
A empresa respondeu
Stephanie was super nice and extremely helpful when it came to recommending and helping me choose the right scents. She really took the time to help me find what I was looking for. The shop is also re... Ver mais
A empresa respondeu
Had a really nice experience at the perfume shop. Simran was very friendly and handled so well. She was helpful, and took the time to recommend the right fragrances without making me feel rushed. Her... Ver mais
A empresa respondeu
Informações sobre a empresa
- Perfumaria
- Fornecedor de produtos de beleza
- Fornecedor de cosméticos e perfumes
- Loja de cosméticos
- Fornecedor de fragrâncias e aromas
- Loja de produtos para cabelo
Escrito pela empresa
The Perfume Shop is the UK’s largest specialist fragrance retailer with 255 stores across the UK & Ireland, selling all major designer fragrance brands, classic and celebrity perfumes, aftershaves and body products with unrivalled expertise at value for money prices.
Informações de contacto
9 Wesley Mall, The Cleveland Centre, TS1 2NP, MIDDLESBOROUGH, Reino Unido
5,0
Excelente
351 opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Na Trustpilot, focamo-nos em conteúdo criado por pessoas reais. Ainda assim, esta empresa pode usar a nossa ferramenta de respostas assistida por IA, para ajudá-los a redigir respostas.
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Experience
I have been served by Sana several times, and each experience has been wonderful. She has helped and advised me on different perfumes with great knowledge and care. She is always polite, kind, and very friendly. Every time I visit, she maintains such a positive attitude toward me and other customers. I have felt comfortable and confident while speaking to Sana. She truly provides some of the best customer service I’ve experienced. I highly recommend her and sincerely appreciate her assistance. She is Gorgeous always has such a big smile on and always happy.
4 de março de 2026
Opinião espontânea
Resposta da The Perfume Shop - Middlesborough 136
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Perfect 10/10
Helen was very helpful in the Cleveland center. Got the exact aftershave I was after, perfect customer service.
3 de março de 2026
Opinião espontânea
Resposta da The Perfume Shop - Middlesborough 136
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Olivia was really helpful in finding…
Olivia was really helpful in finding the aftershave we wanted! She was really friendly and kind! Very helpful, thank you!! ❤️
28 de fevereiro de 2026
Opinião espontânea
Resposta da The Perfume Shop - Middlesborough 136
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Was browsing for my daughter
Was browsing for my daughter, Sana was so friendly and professional, loved the gift she created. Thank you.
28 de fevereiro de 2026
Opinião espontânea
Resposta da The Perfume Shop - Middlesborough 136
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Excellent service couldn't help you…
Excellent service couldn't help you enough
28 de fevereiro de 2026
Opinião espontânea
Resposta da The Perfume Shop - Middlesborough 136
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Fantastic service
Fantastic service, helpful and delightful staff
26 de fevereiro de 2026
Opinião espontânea
Resposta da The Perfume Shop - Middlesborough 136
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Very quick delivery I am very happy
Very quick delivery I am very happy. Smells absolutely amazing really good service.
11 de fevereiro de 2026
Resposta da The Perfume Shop - Middlesborough 136
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Very knowledgeable
I had Olivia, she was patient with me because I’ve only had one other perfume before and i wasn’t sure what I was looking for and she really helped me!
25 de fevereiro de 2026
Opinião espontânea
Resposta da The Perfume Shop - Middlesborough 136
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Olivia was really lovely and helpful!!
Olivia was really lovely and helpful!!
23 de fevereiro de 2026
Opinião espontânea
Resposta da The Perfume Shop - Middlesborough 136
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Wonderful service from Tamzeen.
13 de fevereiro de 2026
Opinião espontânea
Resposta da The Perfume Shop - Middlesborough 136
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Staff where lovely
Staff where lovely, I was served by Olivia and she was very happy to help and answered all my questions
12 de fevereiro de 2026
Opinião espontânea
Resposta da The Perfume Shop - Middlesborough 136
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
One star is far too generous for this…
One star is far too generous for this company…Promises not kept and zero response to emails. The Perfume Shop failed to follow through on what they said they would do, and customer service simply ignored my messages. Very disappointing experience.
I have emailed customer service numerous times and promised on multiple occasions that they would re issue or refund the gift card
complaint regarding the £50.00 gift card that was refused at your Crystal Peaks store on 18/09/2025.
Following this incident, I have exchanged several emails with your Customer Service team. In those communications, I was assured that the gift card would be honoured. However, despite these promises, I have not received a replacement card, refund, or any confirmation that the matter has been resolved.
My subsequent emails requesting an update have not been properly addressed. The only response I have received is that the matter is being looked into, with no clear timeframe or outcome provided.
As previously stated, I was also advised at your Meadowhall branch in late 2024 that there was no expiry date on the gift cards. Furthermore, neither the card nor the receipt shows any expiry date.
This matter has now been ongoing for some time, and I am extremely disappointed with the lack of progress and communication. I
Sim (The Perfume Shop Customer Service)
26 Oct 2025, 13:19 GMT
Thanks again Tracey.
I will be looking into this matter for you.
I understand how frustrating this can be, We apologies for the inconvenience caused.
We will have to issue another gift card for the value of £50.00
Please just allow us a moment as we look into this issue for you.
With your rewards points, how many points were you promised?
Kind regards,
Sim
Customer Service Advisor
Following this incident, I have exchanged several emails with your Customer Service team. In those communications, I was assured that the gift card would be honoured. However, despite these promises, I have not received a replacement card, refund, or any confirmation that the matter has been resolved.
My subsequent emails requesting an update have not been properly addressed. The only response I have received is that the matter is being looked into, with no clear timeframe or outcome provided.
As previously stated, I was also advised at your Meadowhall branch in late 2024 that there was no expiry date on the gift cards. Furthermore, neither the card nor the receipt shows any expiry date.
This matter has now been ongoing for some time, and I am extremely disappointed with the lack of progress and communication.
18 de setembro de 2025
Opinião espontânea
Resposta da The Perfume Shop - Middlesborough 136
Hello Tracey,
I’m very sorry to hear about your experience and sincerely apologise for any frustration caused. Unfortunately, there isn’t enough information in this review for me to look into your order personally.
If you could leave a new review including your order number, I would be happy to investigate this for you and work to resolve the issue.
Kind regards,
Jasmyn
The Perfume Shop Customer Services
Amazing customer service and Tamzeen…
Amazing customer service and Tamzeen was so helpful thank you!!!
8 de fevereiro de 2026
Opinião espontânea
Resposta da The Perfume Shop - Middlesborough 136
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
I had a wonderful experience thanks to…
I had a wonderful experience thanks to the sales girl. She was kind, professional, and very patient while answering all my questions. Her positive attitude really made a difference. Highly recommended! And her name is olivia
5 de fevereiro de 2026
Opinião espontânea
Resposta da The Perfume Shop - Middlesborough 136
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Sana and Olivia were brilliant today…
Sana and Olivia were brilliant today perfect customer service couldn’t of been better would definitely come back
1 de fevereiro de 2026
Opinião espontânea
Resposta da The Perfume Shop - Middlesborough 136
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Olivia and Sana were fab today
Olivia and Sana were fab today, got an absolute bargain gift set. Thanks so much ladies very much appreciated 🙂
1 de fevereiro de 2026
Opinião espontânea
Resposta da The Perfume Shop - Middlesborough 136
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Resposta da The Perfume Shop - Middlesborough 136
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Olivia
Olivia, helped me figure out what scent worked best for me and did it flawlessly.
31 de janeiro de 2026
Opinião espontânea
Resposta da The Perfume Shop - Middlesborough 136
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Had a really nice experience shopping…
Had a really nice experience shopping from here. Olivia made sure that i was able to get the perfect perfume fot my dad.
28 de janeiro de 2026
Opinião espontânea
Resposta da The Perfume Shop - Middlesborough 136
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Sana was such a lovely seller
Sana was such a lovely seller, I’m very new to purchasing perfume and the samples she recommended were so gorgeous!
24 de janeiro de 2026
Opinião espontânea
Resposta da The Perfume Shop - Middlesborough 136
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
A Experiência Trustpilot
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Leia mais sobre como processamos as opiniões na Trustpilot.
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