Amazing when there are offers on but a bit pricey when retailing full price and can be bought a bit cheaper elsewhere. Live that they can engraved the bottles that is a big plus and packaging is beaut... Ver mais
A empresa respondeu
Localização
Alterar localizaçãoUnit LG07, St Stephens Arcade, Chapelfield Shopping Centre, NR2 1SB NORWICH, GB
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Leia as opiniões dos outros
Maddie really made a difference today. She was so kind, gentle, and attentive while helping me choose a perfume. There was no rush, no pressure... just genuine care and a warm presence. You can tell... Ver mais
A empresa respondeu
Always buy from the Norwich store, such lovely service from everyone there, full of smiles & I walk away happy, thank you so much Maddie, lilly, Gemma & Emily! ♥️
A empresa respondeu
I always get served by Lilli in the Norwich branch. Always greeted with a smile and always very polite. Brilliant customer service and a lovely store.
A empresa respondeu
Informações sobre a empresa
- Perfumaria
- Fornecedor de produtos de beleza
- Fornecedor de cosméticos e perfumes
- Loja de cosméticos
- Fornecedor de fragrâncias e aromas
- Loja de produtos para cabelo
Escrito pela empresa
For over 30 years we have been selling the widest range of women's perfumes and men's aftershaves at affordable prices. We stock the fragrances of nearly 130 brands including Hugo Boss, Rabanne, Gucci, Ariana Grande, Mugler and Marc Jacobs both online and across our network of 212 nationwide stores. We also stock the luxury perfume brands Dior, Tom Ford, Viktor & Rolf, Hermès and Maison Margiela. Not only do we have the experience of selling perfumes, we also have the expertise to match. Our staff are trained and developed so that they are the most knowledgeable sales advisors within the perfume industry, we have the largest number of Fragrance Foundation fragrance graduates nationwide and a fragrance finder to guide your online shopping. We have been voted the Fragrance Foundation Online Retailer of the Year for the past 5 years. Online we offer FREE standard delivery on all orders for our VIP members, click and collect in 30 minutes and we've even introduced a “Try Me” option on some of our most popular products where you'll receive a free sample, so if you're choosing a new perfume or aftershave you can smell that before you open your order. Our VIP members can select a sample at checkout and have the opportunity to earn rewards while they shop. You can checkout straight away using our card payment options, or choose to buy now pay later using Klarna. We offer gift wrap, bottle engraving and personalised ribbon services online and across selected stores, plus you can recycle any bottle of fragrance with us instore and receive 15% off your next shop and choose from a range of refillable and vegan fragrances.
Informações de contacto
Unit LG07, St Stephens Arcade, Chapelfield Shopping Centre, NR2 1SB, NORWICH, Reino Unido
4,7
Excelente
43 opiniões
Na Trustpilot, focamo-nos em conteúdo criado por pessoas reais. Ainda assim, esta empresa pode usar a nossa ferramenta de respostas assistida por IA, para ajudá-los a redigir respostas.
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Delivered very quickly
8 de maio de 2026
Resposta da The Perfume Shop - Norwich 145
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Lilli - Norwich Store excellent
I always get served by Lilli in the Norwich branch.
Always greeted with a smile and always very polite.
Brilliant customer service and a lovely store.
15 de abril de 2026
Opinião espontânea
Resposta da The Perfume Shop - Norwich 145
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Amazing when there are offers on but a…
Amazing when there are offers on but a bit pricey when retailing full price and can be bought a bit cheaper elsewhere. Live that they can engraved the bottles that is a big plus and packaging is beautiful! x
7 de abril de 2026
Resposta da The Perfume Shop - Norwich 145
Hello,
Thank you for your thoughtful 4⭐review! We're so glad to hear you had a positive experience and truly appreciate you taking the time to share your feedback. Your support means a lot and we look forward to welcoming you back again soon!
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Click and collect ready within 2…
Click and collect ready within 2 hours...lovely job!
11 de julho de 2025
Resposta da The Perfume Shop - Norwich 145
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Customer service was excellent
The customer service provided by Emily was fantastic. She was quite helpful and the options she recommended fit the description perfectly.
26 de março de 2026
Opinião espontânea
Resposta da The Perfume Shop - Norwich 145
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Simple process.
Very friendly and professional service, the store assistant sorted everything out for myself and 4 days later the item arrived.
21 de março de 2026
Resposta da The Perfume Shop - Norwich 145
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Excellent service
Excellent service and a sample in the box which I would never have tried but will now definitely but.
27 de fevereiro de 2026
Resposta da The Perfume Shop - Norwich 145
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Swift delivery and affordable perfume.
26 de fevereiro de 2026
Resposta da The Perfume Shop - Norwich 145
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Perfect ordered to store for my…
Perfect ordered to store for my daughters birthday
14 de agosto de 2025
Resposta da The Perfume Shop - Norwich 145
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Resposta da The Perfume Shop - Norwich 145
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Everything was on time and before…
Everything was on time and before delivery date
14 de janeiro de 2026
Resposta da The Perfume Shop - Norwich 145
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Resposta da The Perfume Shop - Norwich 145
Hi,
Thanks for your feedback. It's great to know of your 5* experience.
The Perfume Shop.
Cannot believe how quick I received my…
Cannot believe how quick I received my mulgar perfume, and at a great price. Believe me I shop around and this was the best price by far
6 de dezembro de 2025
Resposta da The Perfume Shop - Norwich 145
Hi,
Thanks for your lovely feedback. It's great to hear you are pleased with your recent experience.
Thank you for choosing The Perfume Shop.
Brilliant
Brilliant brilliant brilliant brilliant brilliant brilliant brilliant brilliant brilliant brilliant
3 de dezembro de 2025
Resposta da The Perfume Shop - Norwich 145
Hi,
Thanks for your feedback, we appreciate you!
The Perfume Shop
Norwich - Maddie Excellent Service
Maddie really made a difference today. She was so kind, gentle, and attentive while helping me choose a perfume. There was no rush, no pressure... just genuine care and a warm presence. You can tell she truly enjoys helping people, and it shows in the calm, comforting way she speaks and guides you.
Her kindness felt real, and that’s what stood out the most. She turned a small moment into something memorable simply by being herself. Maddie, thank you.. your warmth and grace truly made my day better. You’re a lovely person and an asset to your team.
28 de novembro de 2025
Opinião espontânea
Resposta da The Perfume Shop - Norwich 145
Hi,
Thanks for your review! It's great to hear you are happy with your recent experience.
Kind regards,
Sharain - The Perfume Shop
Easy to order and find product details
Easy to order and find product details. Fast delivery
17 de novembro de 2025
Resposta da The Perfume Shop - Norwich 145
Hi,
Thanks for your review.
It's great to hear your feedback. We appreciate you!
The Perfume Shop.
Very quick delivery and amazing price
18 de novembro de 2025
Resposta da The Perfume Shop - Norwich 145
Hi,
Thanks for your review.
It's great to hear your feedback. We appreciate you!
The Perfume Shop.
Customer feedback
Served by Maddie in the Norwich shop she was lovely, friendly, informative,encouraging without being pushy, a pleasure to be served by her, fantastic customer service.
11 de novembro de 2025
Opinião espontânea
Resposta da The Perfume Shop - Norwich 145
Hi,
Thanks for your feedback. We appreciate your kind words.
Kind regards,
Sharain - The Perfume Shop
Delivery was very quick as promised and…
Delivery was very quick as promised and paid for.
Product was as expected.
30 de outubro de 2025
Resposta da The Perfume Shop - Norwich 145
Hi,
Thanks for your feedback. We appreciate your kind words.
Kind regards,
Sharain - The Perfume Shop
Resposta da The Perfume Shop - Norwich 145
Hi,
Thank you for your kind feedback.
Kind regards,
Sharain - The Perfume Shop
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