Assistant was so helpful. I bought a Dior perfume which they don't have do so said for it there snd had it posted to me, arrived two days later.
A empresa respondeu
Localização
Alterar localizaçãoUnit 51/53, Gunwharf Quays Shopping Centre, PO1 3TU PORTSMOUTH, GB
•Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais
Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais
Leia as opiniões dos outros
Assistant had good knowledge of products and competently submitted a home delivery for a product they did not stock in-store. Very quick service and next day delivery was a great shopping experience.
A empresa respondeu
First rate knowledge courteous friendly professional service. Item wasn't in stock but was sent to our home. Needless to say it arrived a day earlier than advised. Brilliant Thank you
A empresa respondeu
After my favourite scent of many years was discontinued I wandered into the perfume shop a bit lost but hopeful that I might find a decent replacement and thanks to the incredibly helpful lady at the... Ver mais
A empresa respondeu
Informações sobre a empresa
- Perfumaria
- também em
- Fornecedor de cosméticos e perfumes
- Fornecedor de fragrâncias e aromas
- Fornecedor de produtos de beleza
- Loja de cosméticos
- Loja de produtos para cabelo
Escrito pela empresa
For over 30 years we have been selling the widest range of women's perfumes and men's aftershaves at affordable prices. We stock the fragrances of nearly 130 brands including Hugo Boss, Rabanne, Gucci, Ariana Grande, Mugler and Marc Jacobs both online and across our network of 212 nationwide stores. We also stock the luxury perfume brands Dior, Tom Ford, Viktor & Rolf, Hermès and Maison Margiela. Not only do we have the experience of selling perfumes, we also have the expertise to match. Our staff are trained and developed so that they are the most knowledgeable sales advisors within the perfume industry, we have the largest number of Fragrance Foundation fragrance graduates nationwide and a fragrance finder to guide your online shopping. We have been voted the Fragrance Foundation Online Retailer of the Year for the past 5 years. Online we offer FREE standard delivery on all orders for our VIP members, click and collect in 30 minutes and we've even introduced a “Try Me” option on some of our most popular products where you'll receive a free sample, so if you're choosing a new perfume or aftershave you can smell that before you open your order. Our VIP members can select a sample at checkout and have the opportunity to earn rewards while they shop. You can checkout straight away using our card payment options, or choose to buy now pay later using Klarna. We offer gift wrap, bottle engraving and personalised ribbon services online and across selected stores, plus you can recycle any bottle of fragrance with us instore and receive 15% off your next shop and choose from a range of refillable and vegan fragrances.
Informações de contacto
Unit 51/53, Gunwharf Quays Shopping Centre, PO1 3TU, PORTSMOUTH, Reino Unido
4,6
Excelente
52 opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Na Trustpilot, focamo-nos em conteúdo criado por pessoas reais. Ainda assim, esta empresa pode usar a nossa ferramenta de respostas assistida por IA, para ajudá-los a redigir respostas.
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Assistant was so helpful
Assistant was so helpful. I bought a Dior perfume which they don't have do so said for it there snd had it posted to me, arrived two days later.
7 de outubro de 2026
Resposta da The Perfume Shop - Portsmouth 81
Hi Mrs Hill,
Thank you for leaving us a wonderful 5⭐ review! It’s great to know that you were happy with your experience, and we really appreciate you taking the time to share your feedback with us. We look forward to assisting you again in the future.
Many Thanks,
Logan
The Perfume Shop Customer Services
Great Customer Service
Assistant had good knowledge of products and competently submitted a home delivery for a product they did not stock in-store. Very quick service and next day delivery was a great shopping experience.
5 de outubro de 2026
Resposta da The Perfume Shop - Portsmouth 81
Hi Michele,
Thank you for leaving us a wonderful 5⭐ review! It’s great to know that you were happy with your experience, and we really appreciate you taking the time to share your feedback with us. We look forward to assisting you again in the future.
Many Thanks,
Logan
The Perfume Shop Customer Services
The young male assistant was extremely…
The young male assistant was extremely helpful and pleasant.
29 de setembro de 2026
Resposta da The Perfume Shop - Portsmouth 81
Hello,
Thank you for your 4⭐review! We truly value your feedback and are pleased to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Logan
The Perfume Shop Customer Services
You done well
23 de setembro de 2026
Resposta da The Perfume Shop - Portsmouth 81
Hello,
Thank you for leaving us an amazing 5⭐ rating! Your feedback is very much appreciated, and we are thrilled that you have had a great shopping experience with us. We look forward to serving you again soon.
Many Thanks,
Logan
The Perfume Shop Customer Services
In and out of the shop quickly with…
In and out of the shop quickly with what I wanted. Not available in store but ordered in store by staff and arrived at home within three days including the weekend…
11 de setembro de 2026
Resposta da The Perfume Shop - Portsmouth 81
Hi Andy,
Thank you for your 4⭐ rating! We really appreciate your feedback and are so pleased to know you had a great experience shopping with us. We look forward to serving you in the near future.
Kind Regards,
Logan
The Perfume Shop Customer Services
Resposta da The Perfume Shop - Portsmouth 81
Hello Amritpal,
Thank you for leaving us an amazing 5⭐ rating! Your feedback is very much appreciated, and we are thrilled that you have had a great shopping experience with us. We look forward to serving you again soon.
Many Thanks,
Logan
The Perfume Shop Customer Services
Went to Portsmouth for Miss Dior
Went to Portsmouth for Miss Dior. Not stocked in the shop but the gentleman was extremely helpful and my present has been delivered. Thank you
7 de setembro de 2026
Resposta da The Perfume Shop - Portsmouth 81
Hi Cheryl,
Thank you for your 5⭐ rating! We really appreciate your feedback and are so pleased to know you had a great experience shopping with us. We look forward to serving you in the near future.
Kind Regards,
Logan
The Perfume Shop Customer Services
Brilliant service
Brilliant service, ordered in local shop one day delivered the next
18 de agosto de 2026
Resposta da The Perfume Shop - Portsmouth 81
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
First rate knowledge courteous friendly…
First rate knowledge courteous friendly professional service.
Item wasn't in stock but was sent to our home.
Needless to say it arrived a day earlier than advised. Brilliant
Thank you
16 de agosto de 2026
Resposta da The Perfume Shop - Portsmouth 81
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
Ive just opened a bottle of Invictus…
Ive just opened a bottle of Invictus Rabanna 100ml which I brought a while ago, unfortunately no receipt.
It has literally no smell to the after shave, so be careful what you buy from this shop, probably not the real thing!
3 de agosto de 2026
Opinião espontânea
Resposta da The Perfume Shop - Portsmouth 81
Hello James,
I am very sorry to hear about your concerns with your Rabanne Invictus 100ml and completely understand why you would question the product if the scent does not seem as you expected, particularly when you have previously used this aftershave.
Please be assured that all of our perfumes and aftershaves are 100% genuine and are sourced directly from the brands or their authorised UK distributors.
There are, however, a number of reasons why a perfume or aftershave can smell different or appear weaker than expected. Skin chemistry, application, temperature and environmental conditions can all affect how a scent develops and performs. Over time, you can also become accustomed to a scent, meaning it may become less noticeable to you shortly after applying it, even though others around you may still be able to smell it. Manufacturers can also make changes to formulations or components over time, which can sometimes result in subtle differences between batches.
That said, we completely understand your concern and would be happy to investigate this further for you. Even without your original receipt, you can take the aftershave to your nearest The Perfume Shop store, where one of our perfume experts can compare it against the in-store tester and provide further reassurance.
We want you to feel confident in the products you purchase from us, so please accept my sincere apologies for the concern and disappointment this has caused. We would be more than happy to help reassure you that your aftershave is genuine and investigate any concerns regarding its performance.
Kind regards,
Jasmyn
The Perfume Shop Customer Services
Delivery was in 24 hours with free…
Delivery was in 24 hours with free delivery and a free sample included. Very impressed.
17 de julho de 2026
Resposta da The Perfume Shop - Portsmouth 81
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
i had a lovely experience today and…
i had a lovely experience today and everyone working was very helpful and happy, i would definitely come back
21 de julho de 2026
Opinião espontânea
Resposta da The Perfume Shop - Portsmouth 81
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
How can we help?
Helpful, friendly, polite and nothing was too much trouble. New customer discounts offered and a free delivery service provided because the item was not in stock in the shop. Perfect service!!
10 de julho de 2026
Resposta da The Perfume Shop - Portsmouth 81
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Resposta da The Perfume Shop - Portsmouth 81
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
I was kept informed and received…
I was kept informed and received package as agreed, on time and in good order thank you
12 de junho de 2026
Resposta da The Perfume Shop - Portsmouth 81
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
After my favourite scent of many years…
After my favourite scent of many years was discontinued I wandered into the perfume shop a bit lost but hopeful that I might find a decent replacement and thanks to the incredibly helpful lady at the Gunwharf store I came away with not 1, but 2 gorgeous perfumes that I would say are better and last longer than the one I've used forever!
The lady was so lovely and worked out exactly which 'notes' I favoured and then recommended accordingly. I've also shopped online and got a right bargain in the sales with speedy delivery. I love my new perfumes and will be returning!
6 de junho de 2026
Resposta da The Perfume Shop - Portsmouth 81
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Very professional
Very professional, polite and helpful approach by both assistants in the shop.
Perfume was delivered the next day. Excellent service. Will definitely use this service again.
4 de junho de 2026
Resposta da The Perfume Shop - Portsmouth 81
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Being helpful
The lady that served me was very helpful I wanted some body cream which they never stocked so she ordered it for me and it came the next day very good service all round
l
23 de março de 2026
Resposta da The Perfume Shop - Portsmouth 81
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Very helpful
Very helpful. Perfume was out of stock but was delivered next day.Staff were very friendly.
6 de março de 2026
Resposta da The Perfume Shop - Portsmouth 81
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
I had my Chanel No 5 delivered very…
I had my Chanel No 5 delivered very promptly and I was very pleased with that.
Also I paid a very good price which is the cheapest ever. Chanel No 5 is my all time favourite and 100ml should last me a very long time.
Thank you
27 de fevereiro de 2026
Resposta da The Perfume Shop - Portsmouth 81
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
A Experiência Trustpilot
Qualquer pessoa pode escrever uma opinião na Trustpilot. As pessoas que escrevem opiniões têm direito a editá-las ou eliminá-las a qualquer momento. Estas opiniões serão exibidas enquanto uma conta estiver activa.
Contamos com uma equipa especializada e tecnologia inteligente para proteger a nossa plataforma. Descubra como combatemos opiniões falsas.
Leia mais sobre como processamos as opiniões na Trustpilot.
Aqui estão 8 dicas para escrever óptimas avaliações.
A verificação pode ajudar a garantir que são pessoas reais a escrever as opiniões que lê no Trustpilot.
Oferecer incentivos em troca de opiniões ou solicitá-las selectivamente pode distorcer o TrustScore, o que vai contra as nossas directrizes.